Hopper Recenzje 

We missed a connecting flight booked through Hopper. We were aware the flight would be missed the night before and contacted customer service. We were directed to take the first flight and then rebook a connecting flight through the “rebooking portal” on the app.
Well when we arrived the rebooking portal did not work on the app or on the website. When we called customer service we were left on hold for over 2 hours with the automated message telling us there was still 2 hours left before we would get through (that number had also been increasing since we started the call). With absolutely 0 option of getting help from Hopper we were left to book a flight on our own in order to get home for over $900.
We spent another 2 hours on the phone with Hopper after initially being told multiple times we would receive a call back and never did, only for Hopper to tell us there was nothing they could do. After being pushed up the chain and having multiple representatives lie about not seeing any of my calls on that day, they still refused to reimburse any of the new connecting flight even though there was no way to contact them on that day.
Please never use this company to book anything, pay more money for a better service with better customer service.

Muy mala experiencia, no usen esta app, me siento estafada. El viernes 17 de Octubre hice una compra de un tiquete con mi tarjeta de crédito y me salió un mensaje que decía "este tiquete ya no está disponible" NO ME LLEGO NINGUNA CONFIRMACIÓN, NO TENGO CÓDIGO pero se realizó el cobro en mi tarjeta, me llegó el mensaje del banco enseguida y ya esta cargado el cobro. A pesar que fui al banco a anular la transacción me comentan que es con HOPPER que s debe hacer la solicitud de reembolso, para tan mala suerte que es IMPOSIBLE la comunicación con esta empresa, las llamadas solo en ingles y francés y dicen que por chat pero tampoco es posible porque sólo atiene un bot y cuando le solicito un agente humano no le conectan, llevo 5 días en esta odisea con temor de perder casi 300 mil pesos. Si alguien conoce la forma de poder contactar y que mi dinero sea reembolsado, le agradezco su ayuda. Tengo soporte de la transacción que me dieron en el banco.

If you want nauseating stress 24 hours before travel book with Hoppa.
I booked for 12 people and luggage (12 suitcases and 12 smaller bags). Dubai to Yas island. They subcontracted to Elife. 24 hours before arrival I’m sent the travel voucher which had a reduced luggage allowance. Then it got worse - the driver texted to confirm arrangements and informed me that 12 included the driver and no luggage or 9 with luggage. 14 conversations with driver / elife / hoppa. And no change of vehicle or driver. They escalated it up the system.
This morning I’m told it will be fine. But it’s the same vehicle !! Oh - did I mention the $70 extra in cash direct to driver to bring a 2nd vehicle for the luggage that the driver texted me at the beginning of this drama ???
Still don’t understand how this will be fine tomorrow when I land if the vehicle hasn’t been changed. 🤞🏽

I purchased cancellation insurance with my flight and have not been able to cancel/get our money back! Hopper, the so-called insurance carrier, has given me 3 different types of refund information and each time they say their policy has changed and they are now asking for personal banking information which I absolutely will not provide. We are now having to go through our credit card provider to report this as a scam.

Budget Air and Hopper are a SCAM!!
Do not be fooled by cheap rates!

First off, I see a value in Hopper as a reasearch tool. However, I would not recommend using them for booking anything as they are totally inflexible. My wife and I booked a flight with them. We discovered we needed to take a later flight on our return home. We even knew the later flight we wanted to take. It was also with the same airline and had available seats. Hopper refused to help. The later flight was to a layover destination, so we asked for them just to change that. They wouldn't, insisting we rebook then entire flight at around 2k! If we didn't like that, we were recommended to call the airline directly. We did, and they said we would be able to do this. However, because Hopper was holding our reservation, they were unable to help until Hopper released the reservation, which they won't do until 24 hrs. before the flight. So, in essence, we are now forced to gamble our our trip home, hoping for availability directly from the airline the day before we leave. This is going to make it difficult to enjoy our vacation worry free.
Again, Hopper is a good resource for research. But I would highly recommend you DO NOT book through them. If you do, you risk being trapped.

ZERO STARTS! DONT USE HOPPER! Hopper is NOT safe. My aunt was nearly kidnapped by a driver. From the moment she got in the car, he made marriage comments, saying she was perfect for him. He then canceled the trip and tried to take her elsewhere, insisting they should marry immediately and that she shouldn’t go home. He grabbed her by the arm, forced her to sit in the front, and continued making threatening comments. She had to carefully trick him just to get home safely. Please think twice before using this app—it can be extremely dangerous.

I booked a trip and they never sent confirmation. When I called, there was no clear way to get through if you only have the charge card receipt for the booking. It took an hour to get the basic information about the flight, and they aren't giving me the "reward dollars" because somehow even though I booked through the app, it was under a guest account. Never again.

Hopper failed to book my reservation with the hotel so we had to drive the 4 hours home. Hopper is laying the blame on the hotel, stating the hotel says we were a no show and they charged my card and are refusing a refund. However, it was in fact Hopper who charged my card. I spoke to the hotel myself and after reading other reviews, Hopper is definitely lying. I paid $103 and received nothing!! I would not recommend using Hopper for anything...they are scaming people!

I had a trip booked round-trip to San Francisco from Portland and apparently they use their own personal credit card to pay the actual airline (Frontier). Well it was declined. And flagged. And so my entire flight was canceled. Since the flight was in just over 2 weeks, finding a trip for that price is IMPOSSIBLE. I'm not happy.

A week ago, I booked a flight with the option to receive a 100% refund upon cancellation at any time, for any reason. Just a few hours later, I already knew I wouldn’t need the flight. However, the link they provided didn’t work. After contacting them, I was told that I needed to contact the airline to cancel the flight. The airline said no, that Hopper had to handle it. After much back-and-forth and their non-working link, they finally promised me a refund.

I have to email them daily for updates, and their explanation is always: "We are coordinating this with our partner." Which partner? How long can this take? I have already spent days dealing with a service I paid for, and all I can say is that I am deeply disappointed. Now I come here and read the rest of the negative reviews. This concerns a flight costing over €1000.

Edit: I have been in communication with them voor over a week! They only tell me "thank you for your patience", "we understand this is frustrating", "we are taking the necessary steps", etc. but no actual refund! Asking sneaky questions, like "did you file a claim with your bank? this is important for us to know how to proceed now". What do you mean? Just refund me! How does all this experience alleviate any of my travel stress? You are the cause of all the stress regarding this purchase!

Edit 2: I changed my rating from 1 to 2 stars because they eventually issued a refund. Too bad it came after a chain of 46 emails, a week full of stress, unclear communication, and broken links... I do NOT recommend...

Beware of price freeze! They send you notifications as tho your freeze is active, and yet when I went to book my flight was “sold out”?! Even tho it most definitely was not. I called support who basically told me the freeze is actually on a ticket provided by a 3rd party. Those tickets run out. However hopper does not notify you that this is the case or that the tickets are running low. I’m lucky I even checked. Support essentially told me to go fms

To be crystal clear- my freeze was not expired. Hopper allows your frozen ticket options to sell out without notifying you whatsoever that this is the case and your freeze is essentially useless.

Es fatal el servicio, no hay como comunicarse al servicio al cliente y quedas al aire con las dudas que se llegaba agenerar

Terrible experience. Quoted me a price for a car rental with no mention of additional fees and taxes. When I arrive at car rental counter, car rental co. charges me an additional $177 in taxes and fees. Thrifty would not honor Hopper's "total price." Hopper is a scam and the customer service is extremely poor. Save yourself the trouble and do not use hopper.

Niet doen! Via budgetair deze annuleringsverzekering afgesloten. Helaas moeten we door ziekte van mijn vader, de reis annuleren.

Bij het aangaan van de verzekering wordt vermeld dat je 24 uur van te voren de ticket kan annuleren. Dat blijkt dus niet te zijn. De uiterste termijn van annuleren blijkt augustus te zijn..

De klantenservice is in het Engels en zijn weinig behulpzaam, ik wordt slechts verwezen naar de kleine letters in de algemene voorwaarden.

they are caharging me for an airline tiket purchase that was declined by you. i cnnot get through to resolve it. I am in Colombia and the help function in tehe lower roght corner does not exist, I HAVE NOT WAY TO COMUNICATE BY WHATSAPP

I would give zero stars if I could. Do not use this company at all.
This was my first time using Hopper. I bought tickets from Buenos Aires to Rosario for December 14th. The airport in Rosario will be closed starting September 20th.
I reached out to Hopper to let them know, and they told me I needed to contact the airline. I did, and the airline informed me that they had canceled my flight, so I no longer have a reservation with them.
I called Hopper again, and they told me I needed to wait until September 20th. So I called today to check what’s going on, since my reservation still shows as active on their website—even though the airline canceled the flight a month ago.
Hopper told me that refunds would begin on the 20th, but the agent said they didn’t see anything in the system. They told me to call the airline to change my flight to a different city. I explained that I couldn’t do that because my reservation was canceled by the airline, so I don’t have any flight or booking anymore.
After receiving no help, I decided to file a fraud claim with my credit card company.

Hopper is the actual worst company. They charged me TWICE for a flight from Bali- Manila on the exact same day and won’t issue a refund! I’ve spoken to 3 customer service agents and all won’t issue a refund. I will NEVER Use Hopper again in my life! Absolutely crap

Extremely poor service and customer support. Highly disappointed.

They have some intermediate third party which even mess up with your name and contact details on the airline website. Also, they won’t support the cancellation even within less than 24 hours. I almost lost the price for 2 flights for 2 persons.

Fortunately, I reached out to Airlines directly and was able to get it cancelled. However, even after airline process the refund, it may took hours of calls and multiple follow ups with Hopper support to get this issued from their end.

This portal is BIG RED flag, will strongly discourage using their platform.

Booked transfers from Airport to Hotel, our flight was delayed so we called immediately to inform them of this.
They said as we were within 5 hours of the pick up the booking could not be amended and we would not get a refund.
Incredibly unhelpful customer service and such poor policy that means we are out of pocket £100 and now have no transport

EDIT: I am unable to contact you on these numbers. Is there an email address I can use.

I wish I could give this app 0 stars and prevent anyone else from using it. They will scam you and act like they’re trying to help you. Made a reservation the day of, as they were advertising a,”total cost, no hidden fees,” deal, only to find out there were hidden fees that were almost double what I already paid. The supervisor Edgar is completely useless and provided no help except, “sending emails.” Please save your money and don’t let hopper scam you like they scammed me.