Hopper Recenzje 

0 stars if I could. Booked a reservation 6 months in advance and when I got to the hotel they told me hopper cancelled the reservation 3 separate times. I was never notified of this nor did I get a refund. Talked to customer service rep and they said they’d reinstate the reservation with the hotel. Received new confirmation number saying it was done and still no reservation. Had to contact hopper CS AGAIN which was also a pain just to get someone on the phone. DO NOT BOOK THROUGH HERE IF YOU CAN HELP IT. So not worth it. We’ve been waiting an hour just to get this sorted out and it still isn’t. This is the last thing you want to have to deal with on vacation.

Pathetic customer service because there is no follow up on complaints and poor refund policies. I will never ever use their service again. Looters!

Wow. Hopper responded to my message but refuses to speak to me on the phone saying I didn't confirm my return flight and yet I have emails confirming my flights a week before I left. (I bought the tickets 8 months in advance. So one of two things happened. They messed up my booking (since half on my flight was confirmed and half was pending as noted by the airline when I called them) or they just took my money and did not refund the flight that I "did not confirm." So which is it? I didn't confirm or you stole my money? Because it can't be both. And I have all the emails.

I had a terrible experience with Hopper. I booked a hotel in Turkey through their app, but when I arrived the hotel told me there was no reservation under my name. Hopper never sent the booking to the hotel. I had to pay again out of my own pocket just to get a room. This is unacceptable – zero accountability. I strongly advise everyone to stay away from Hopper. They ruined the start of my trip. If I could give zero stars, I would.

No where to contact them I am from UK they are in canada the phone number never work
They have told me to keep an eye on hopper app and my email how ever no one’s ever contacted me about the serious complaint

I cant rate it any lower. They took my money. Never gave me a confirmation or anything. I called hotel they had no reservations. I had to fight for an hour to get my money back. And then afterwards. They cant even get me the hotel for anywhere near the right price. And say it's my fault for not booking in time. When they took my money and never sent confirmation to the hotel.

Delincuentes, ladrones, mafiosos. Devolverle el dinero que me habeis robado.

There is not a less rating that I have, the fact is I had a HUGE HUGE issue with the hotel i booked in Columbus, dirty room, no air conditioning working, the hotel used stock images of another hotel that wasnt even close in resembling the rooms we stayed in, when i called to speak to hopper after getting negative attitude from this hotel, hopper said the hotel needs to refund them so they can refund me because they are only the 3rd party but this is a lie they are the facilitator of the room, they gave me scripted answers they dont apply, this app is a scam and has zero customer service skills, I will NEVER USE IT AGAIN, and I WILL WARN ANYBODY WHO EVER BRINGS IT UP TO ME

My flights were canceled by Air Canada due to a labor strike. I called Hopper directly twice after the cancellation to have my flight rebooked, but they instructed me to contact the airline instead. After multiple unsuccessful attempts to reach the airline, I was eventually informed by their automated system that, since I booked through Hopper, only Hopper could handle the rebooking. I called Hopper back, and by the time they attempted to rebook my flight, all the available rebooking flight options were already full. As a result, I was left without a suitable alternative, and because I was booked on a different airline for my return trip, I ended up losing hundreds of dollars due to Hopper’s delay in rebooking my flight within the necessary timeframe.

If I could give zero stars I would. I was scammed. I paid for a car rental and they didn’t tell me that my insurance wouldn’t be accepted by the rental place so my $400 car rental turned into a $1000 rental for 3 days and that didn’t even include the deposit they wanted. I didn’t have enough and couldn’t pick up my vehicle. They refused a refund even though I was unable to pick it up. Our Disney vacation was ruined until I got an amazing deal with Turo. Save your money and time and go with Turo if you’re going to Orlando Florida.

If I could give them a zero I would I paid for front row seats. I got bumped off the airplane waited eight hours and then got thrown into the back of the airplane missed connections they only pay for the first missed connection two hour layover, but didn’t pay for the nine hours I spent in Charlotte laying on the ground in the middle of the night waiting for a plane to show up to take us on tol Florida The hotel that they put us in in Syracuse. I refuse to stay at it was such a mess we try to get our money back but to no avail so apparently they deal with drug infested, hookers truck hotels that’s how they get the cheap ones so do yourself a favor and never ever ever do business with hopper

He utilizado la aplicación varias veces y siempre todo ha funcionado a la perfección. No obstante, siempre siento un poco de incertidumbre de que algo salga mal porque percibo que el contacto con el servicio al cliente es bastante difícil y sólo puedes contactarlos si tienes una reserva ya realizada.

I’ve been using Hopper for a while now but always sceptical of booking with them. This is my first time booking through them and I wish I looked on Trust Pilot first.

I had a quoted flight with paid seats at a decent price, for them to then email me and tell me the paid seats I’ve picked were not booked and will be refunded. No problem, because they said I can book directly with the airline. But it became a whole rigmarole between them and the airline. The airline website couldn’t bring up my details, so I had to call the airline and they said the agent haven’t even provided my passport number. I went back to the Hopper agent for him to lie and say they can’t manually add any details and the airline are lying.

Went back to the airline and another agent said the same thing. Went back to the Hopper agent for him to then ask for my passport details for it to be manually entered. The airline even said I should have received a ticket detail. When I questioned the Hopper agent on lying about manually entering my details, he said it’s another dedicated team that deals with it. So Hopper could but him specifically couldn’t do it. Instead of saying another team can, he just kept refusing to help and telling me the airline are liars. So who’s the liar now? Took no accountability for his poor communication skills and lack of knowledge. He represents Hopper and it doesn’t matter which team can or cannot do, you’re still one company!

Won’t be booking with you in the future because you still haven’t resolved the seat issues, it’s more expansive with the airline if I book directly with them and I paid you for VIP contact for you to treat me like this and lie. You should be offering me a full refund on your crap ’VIP’ service and offer a reimbursement of difference for the seats. Your agent said your system automatically syncs information to the airline, clearly on this occasion it failed and instead of blaming the airline and customer, you should investigate the issue. He still didn’t offer to escalate it even when I said it needs to be escalated. Clearly it isn’t just me by your other bad reviews from other customers. He even asked me if I entered my passport details, of course I did how else did I book the flights in the first place?!

Update: to respond to your reply. The flight seats are now booked because your rep said he couldn’t modify my trip or book my seats. Therefore I’ve had to called the airline multiple times and book through them. They have still informed me, you still have not sent over my details to them. I’ve had to send the airline my ID in order for them to update it for me on their side. What was the point of booking with you, other than the extra headache and extra wasted money on what you call VIP service.

Worst travel app I've ever used. Flight got canceled, no support. Avoid at all cost.

This is the worse experience I ever had with canceling a booking! I booked a vacation package to Algeria. But when I went to the airport, I was informed that a visa was needed to travel to Algeria. I had booked the package the night before, around 11:00 o’clock. The flight was departing at 12:35 pm. So, it was less than 15 hours when I called Hopper to cancel the package and get a refund. At first they refused to reimburse me. Since I insisted, I was told to call the hotel and the airline directly to request a refund. As I continued insisting that I purchased the package from Hopper and not from the hotel or the airline, then I was informed that they were going to take couple of days to see if the airline and the hotel wanted to reimburse me. Couple of days later, I received an email refusing to return the money I paid. So, I lost over 2,000 dollars! I strongly suggest that you don’t take the risk of losing your money the way I did! They are thieves! Here was the response I received:

Hi Hector,

Thank you so much for your patience while we worked on your refund request.

The hotel has just gotten back to us, and regrettably, they were unable to authorize a goodwill refund at this time, I'm really sorry about that. I have also reached out to the hotel myself, given the circumstances of your request.

We apologize for any inconvenience this may cause. Hopper was aware from the beginning of this request this was non-refundable with no changes permitted. Despite this, we still decided to advocate and appeal to the hotel to make an exception of their reservation policy, picked at the time of booking. If you believe that contacting the hotel directly may lead to a different outcome, we encourage you to do so at their line +213-560954742 . Please make sure to obtain any revised decision via email only so you can share a copy to us. Once you have obtained it, please contact us, and we will assist you accordingly. Sometimes they are more understanding when they speak with the guest directly instead of the online travel agency. Hopper as the merchant of record is highly flexible with refunds as long as the reservation funds are in our power to do so.

While I really wish there was more I could do for you in this case, this request is being closed. Feel free to reach out if you have any further questions and we will be happy to help.

As you can clearly see from Hoppers’ response, the intention is to keep the money that I paid. I contacted the hotel and was informed by the manager that they Did Not Get Payment from Hoppers. They were paid for just the first day of my stay. So, Hoppers pocketed the remaining amount. Regarding the tickets from Airfrance, Hoppers does not even mentioned them. That was over 800.00 dollars that Hoppers also pocketed.

Bad customer service and they keep telling me that they spoke to the hotel and the hotel denied your refund. This unbelieveable when I cannot even contact the hotel myself. I also need to leave a bad review on the hotel as well. I called the hotel because hopper said it was probably better fir the customer to contact the hotel directly for remorse, but the hotel left me on hold and hung up on me after 20 mins of hold or kept transfering me to another line with no help. And Im confused as to why hopper is not trying to help when we pay them a service fee. $3444 is not something a person who works hard want to loose. All I'm say hopper should provide more support rather thsn telling us to speak to a hotel who just want to take all or money 😮‍💨. International at that. Plus there should be a penalty charge according to the confirmation email but they won't honor that either they just want to take all our money. Bad business on both ends. We never reached our destination due to reasons beyond our control there should be some type of understanding, especially if we have proof but they do not even ask for proof just deny, deny, deny and take, take, take without service rendered. I will never book thru hopper again. They showed no support at all.

Absolutely Horrible. DO NOT USE. We made a reservation on Friday 1st August to the US, as part of the Qantas sale. Unfortunately, 72 hours later Hopper is yet to make and confirm the reservation with the airline. The booking site said "a few hours" for getting tickets. 24hrs later, the support agent said 24-48hrs, 48hrs after the booking and the support agent says 72hrs ... so now 3 days after booking and I am told they will look into it and will contact me in the next 3 days ... and also that the seats would not have been held so may not be available. The sale ends today Monday 4th.

This is not how holiday planning should be ... our other family members have already books (directly and successfully) and our accommodation is booked. So I am so frustrated that this company has failed us.

Update: Without warning, after 3 days waiting, Hopper canceled our reservation. We booked with the airline directly. Do not use this company. It's too risky and unpleasant.

Poor Experience – Lack of Transparency and Consistency
My experience with the Hopper app has been deeply disappointing. Since June 16, I’ve made multiple attempts to get support regarding an issue involving the airlines, but I have yet to receive clear guidance or timely updates from either Hopper or the airlines.

While I can get a hold of someone, I’ve had to re-explain my situation each time because I’m constantly transferred to a new agent. I’ve called 24 times and spoken to 23 different people — not one of them had proper context or continuity from the previous conversation.

This situation has been incredibly frustrating due to:
• A lack of transparency in communication between Hopper and the airlines
• Delays in receiving critical information, which affected my ability to take timely action
• Not being copied or included in any correspondence between Hopper and the airlines
• No consistency in customer service, forcing me to start from scratch with every new agent

I expected a much higher level of coordination and accountability. I won’t be using this app for any future travels!!

Update: Hopper’s response is both disappointing and dismissive. Rather than accepting accountability, it offered a backhanded apology while ultimately placing the blame on me — the customer.

To make matters worse, Hopper’s response to contact the airline directly. I tried that. The airline made it very clear that because the booking was made through Hopper, they would not speak to me or make any changes — everything had to go through Hopper. That advice was not only unhelpful, it showed a lack of understanding of how third-party bookings work.

This experience has been incredibly frustrating and has severely impacted my trust in your platform.

If Hopper values its customers, I strongly urge you to reassess your customer service model and take accountability when things go wrong.

I purchase a ticket using CheapTickets and the possibility to cancel and be refunded via Hopper. And that happened. But the payment is still ongoing in the app Klarna (my
Original payment). Contacted Klarna is redirecting me to Cheap Ticket, Cheap Tickets to Hopper. Contacted hopper , the lady could barely speak English (she was definitely not in the US) and could not help me, making me spend more then 40 euros on phone bill without a solution. I sent an email, no response. They disappeared . Cheap Ticket is still saying to contact Hopper. No response from Hopper and I am not willing to spend other 40 euros on the phone with someone that can’t even understand me.
Hopper just need to declare that the refund has been done, this is my request. But nothing. I am really disappointed.

I booked a flight through Hooper app, and the connecting flights had overlapping schedules, which made it impossible for me to catch the second leg of the trip. I contacted customer service to request a refund or assistance, but my request was denied without proper consideration.

The platform should not allow customers to book itineraries with impossible or unrealistic connections.

I’ve provided all necessary documents and tried multiple times to get support. Very disappointed with the lack of accountability and poor customer service. I hope someone from the company sees this and reaches out to help resolve this issue.