Hopper Recenzje 

Reaching here as customer support is only reachable by phone (from the US, which is not handy when you’re traveling abroad and not in the US (!!)).
I have a reservation for tomorrow on air china on which I would like to check in online but the company requires the 13-digit ticket number… which Hopper don’t provide. I urgently need an answer from hopper.

If 0 stars was a choice I would absolutely give Hopper a 0. I booked a hotel through them and received the confirmation email which stated the host would email me the access code usually 24 hours prior to arrival as this particular location does not have a front desk. We arrived to our location late due to flight delays and I still had no email for access to our hotel. The property website said they had 24/7 customer support which was not true because multiple calls went to voicemail and even leaving a message provided no return call. So we had no choice but to go to another hotel for the night as now it was 1am. I called Hopper and they gave me another number to call about my reservation which when I called was a company that I am familiar with who had multiple rental listings. The agent searched my name, email address, confirmation code, phone number and even the property address and couldn’t find any reservation for me. So I was not sure why Hopper claimed they spoke to someone at this company saying they wanted me to call them about my reservation. I even verified the number Hopper provided me to call with the other representative which was the correct number. So I called Hopper back and they gave me some spiel about the reservation is non refundable which I was only asking for that day back as none of this was my fault. So he “escalated” it to the people in the “back.” At 8am after I’ve gotten 4 hours of sleep due to dealing with Hopper I call the hotel and the staff who answered verified that I do have a reservation and said Hopper should have sent an email with my code to check in. I said no they never sent me anything except my confirmation email and said someone would send a code. So in less than a minute she sent my code to me. Then I check my email and I have an email from the “back people” at Hopper stating the host isn’t willing to give me a refund. Hmmm well that is funny considering the people you claim to be the host or the number you have has absolutely no reservation for me on file yet the hotel did. This was 100% an issue on Hopper’s end and they refuse to take accountability. Now I am out that nights stay plus having to pay for another hotel and transportation. If I were you I would AVOID HOPPER AT ALL COSTS!!!!! There are way better options out there for booking at discounted rates that aren’t as shady as them.

Easy Tracking of planned flights search and good pricing for tickets.

My granddaughter and her stepsister booked a flight for the first time ever with Hopper and they gladly took her money and she was gonna stay at this resort in Hawaii $500 well her stepsister got really sick and they weren't able to go and we contacted Hopper we provide them with two emergency room bills and showed them there was no way we could go and they never gave us her refund that is a disgrace and I'll make sure to tell everybody I know

I believe Hopper is a dishonest and very unethical organization. I was given verbal assurance my hotel charge of $64.00 was in Canadian funds so I processed the payment only to see my credit card was charged an additional $30.00 US exchange fee.
I phoned to cancel the reservation but was told they could do nothing for me. It is unfortunate this level of dishonesty is allowed to continue.
Hopper is disgusting. I hope they choke on their illgotten gains.

My flight was cancelled by KLM and hopper was supposed to rebook me despite several calls my flight was not rebooked and no resolution was provided. I will never use hopper again. This was first and last transaction with hopper.

You will find cheaper rates on any other possible app not this one

Very bad customer service-have not received any reasonable respond and still waiting for 8 weeks for response to a complaint.when you use hopper as a velocity member be aware that none of your benefits will be respected by Virgin.Avoid

RIPPED OFFFFFF BY THIS PEOPLE!!! I am extremely disappointed with my experience using Hopper.

I purchased airline tickets for $1,163 and also paid an additional $202 for the “Change for Any Reason” protection because I wanted the flexibility to change my trip if necessary.

When I needed to change my flight, the Hopper app would not allow me to do so. I contacted customer support expecting them to help me use the protection that I had already paid for. Instead, I was told that I had to purchase an entirely new reservation with my own money and then call back with the confirmation number so they could consider issuing a refund for the original booking.

This completely defeats the purpose of paying extra for “Change for Any Reason.” If customers have to buy a second ticket and wait for reimbursement, that should be made clear before purchasing the protection. The policy led me to believe I would be able to change my flight directly, not that I would need to spend hundreds or thousands of dollars upfront and hope for a refund later.

I feel that I paid $202 for a benefit that Hopper was unable or unwilling to provide as advertised. The app didn’t work, customer support couldn’t process the change as expected, and the solution they offered shifted all of the financial risk onto me.

I would not recommend purchasing Hopper’s “Change for Any Reason” protection based on my experience. If you need flexibility, be aware that you may still be asked to pay for a completely new ticket before receiving any assistance.

Error every time I tried to book called customer service who helped fix the issue and unlocked my account my however it had automatically booked a hotel inwas looking at taking 57,110 Velocity Points and booking tje wrong dates check out being tje daye I actually land in the country called hopper as soon as seen this and was told it can't be changed or cancelled and to speak to hotel I emailed hotel they had not received my booking and told me to speak to hopper as tje can amend tje booking as the hotel did not have it yet spoke to hopper again told they will apply for an exemption yo reimburse my points exemption was denied immediately called they said they would try again I called again for an update advised denied would not aĺlow me to speak to someone more senior or lodge a complaint was then told they will cancel the booking and this may help get the exemption i need to wait 3 days spoke to velocity they said email hopper I emailed the response was they have had no communication frome at all regarding this booking I have sent screenshots of my call log the email they sent me after my numerous calls amd get a response saying this email is not monitored
I'm now lost all my points I was travelling to heal from a domestic violence situation police advised me to go away while they deal with my situation i had just enough points now I have none

Hopper is not trustable, they book cheap but after so many payments like seat, bag and priority price goes more then regular airline price and in case of cancelations you lose money Hopper dose not listen to you. AIR LINE DON'T CRAE BECAUSE YOU PAID TO HOPPER.

About 2 weeks ago we booked 3 round trip flights that listed our fares and fees in CAD with a total of ~$3000 at the bottom and a line underneath that stated: “This booking will be charged in CAD.” When our credit card statement arrived, we found that were actually charged in USD and our total was ~$1500 more than what was on our confirmation. Nowhere on the booking confirmation or during the booking process was USD ever mentioned.

When we called to have the error fixed, we were told that had we noticed it within 24 hours, they could have fixed it but, since this is now after that timeframe, there is nothing they can do. They kept repeating that it was a customer error and blaming us for not having checked our credit card statement immediately after the purchase. They also insisted that they did bill us in CAD, which our credit card company has confirmed is not true. After about 45 minutes of unproductive back and forth they said they would escalate it internally and get back to us. When they did get back to us, they once again stated that it was a customer error and that there was nothing they could do to fix it.

Their customer service put 100% of the blame on us for not checking our credit card statement immediately after the purchase and calling to have it fixed within 24 hours. They are essentially blaming us for having trust in their company to charge us what they told us they were charging us on our receipt instead of lying to us and hoping we wouldn’t notice right away so that they could have the excuse to take more of our money.

As a customer, I expect to pay what I am explicitly told I am going to be charged on the receipt. Not to get overcharged and then be told that I should have went and looked at this random FAQ buried on their website that is supposed to explain why. It was also mentioned that since we were “first time customers” of theirs there was even less they could do to help us.

This is deceitful, dishonest practice. They should not be putting the onus on the customer to make sure they didn’t scam us. They should be providing trustworthy, open and honest service to people who are choosing to use their platform out of the countless others that are available.

** I have read reviews from others on this site and other sites who have had similar experiences to mine so, to get ahead of Hopper's response team's generic reply of: “This information is provided under our Help Page” – why would I have gone to the Help Page if I did not require any help in the booking process? This information should have been stated explicitly during the booking process, on the bill, in plain sight. Placing the information under a subheading on a page most people will not visit is further demonstration that the intent was to deceive.

As a Canadian customer, my final checkout amount was not clearly identified as USD, and I was never given an option during my booking to choose or switch the transaction currency. After booking, I was shocked to find my card had been charged in USD, costing me approximately $1,400 CAD more than I expected. To make matters worse, my email receipt stated, “This booking will be charged in CAD,” yet American Express confirmed Hopper processed the transaction in USD. Instead of acknowledging the confusing checkout flow and contradictory receipt, Hopper dismissed my concerns, claimed that “$” alone clearly meant USD, and refused to provide any resolution. Ultimately blaming me. I expected far better transparency and customer service.

I'm based in Canada and it's pretty scammy that there's no indication that you will get charged in USD rather than CAD for your booking on the website. It gives the illusion that you are getting a deal. There is a page on their site stating that they charge in USD, but it is not upfront - you would have to actively search for it, and why would you think to do that?

I thought I was getting a deal with a hotel room which appeared to be CAD$130 less than the amount on the hotel site directly, or other 3rd party sites. But it turns out the site only shows prices in USD (they do not specify this when prices are shown), which I discovered when I checked my account the day after booking and the amount was EQUAL to what I would've paid via the hotel site directly. I got a refund immediately when I called but lost $20, I assume in exchange rate charges from my bank, or it might be part of their "hidden fees" scandal.

When I spoke to Hopper customer service and asked why they will not default to showing prices in the currency of the country you are booking from they said "Hopper is a US-based company". This is no excuse! Booking.com is based in Europe - their website do not only advertise in Euros. Expedia's headquarters are in the US - they also show prices in the currency of the location you are making the booking in. A million commercial websites do this. It seems so straightforward to do so it feels intentional that Hopper does not. No surprise that they are facing a class action lawsuit for other scammy business practices.

I see in reviews that a lot of people outside of the US have been hoodwinked this way and not realised until it is too late to get a refund. I am so glad that I checked my bank account so I didn't get a nasty surprise later. Will not use Hopper again.

Edit: Hopper commented that it depends on the hotel booked. I was in Canada booking a hotel in Montreal. It did not need to be processed in USD.
They also said check the Trip Review details. I did, those did not indicate that the amount offered was in USD.
They say that their Help Page states that they charge in USD. How many commercial websites expect you to read the entire help page first before purchasing? People only go to these when looking for specific information.
If you check the reviews here and on the google app store you will see many other Canadians complaining about the same issue. Luckily I chose the refundable option at a higher cost, otherwise I would have been $400 out of pocket.

Finally I keep referring to the WEBSITE but all their responses to me are talk about the app. Maybe they're using AI to respond here as they do for all their customer service unless you fight to speak to a real person.

Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. This is an 89 yr old women in a wheelchair chair. Now call hopper for at least a partial refund which I paid ins for...well since I changed the return flight all insurance VOID ! So beware people

Absolute scam artists.
I’ve booked flights while logged into the browser with my currency preference as AUD.
I’ve then proceeded to purchase tickets at what looked like a decent price, only to be flogged an additional $2000 AUD because there was no indication anywhere during checkout that the ticket price was being displayed in USD!
The help chat won’t resolve anything and can’t even provide a further contact, their email bounced back as unmonitored, and their phone lines will not connect for callers outside US.
Disgraceful scam company that won’t even allow you to contact them for support.

EDIT: They’ve replied and the information provided is manifestly false. There was no indication that I was being charged in USD, I was logged in in Australia with AUD preference, and the $ value displayed at checkout was $2000 less than what was charged to my card so it was indeed charging to USD without notifying me. If any of what their reply said was correct, this wouldn’t have happened to me. Turns out they have rubbish customer service too.

EDIT AGAIN: Even more obscene business practice.
I contacted hopper with screenshots from the laptop booking pages showing that my purchase had no indication of currency in it. hopper customer service told me that $ on my screen means USD. This directly contradicts the advice in the response here from Hopper saying that it charges in local currency. If that is the case then local currency needs to be displayed to the purchaser to make clear that their quote is not in local currency at checkout. I booked my flight originating in Australia and $ applies in Australia: they have made it impossible to tell for all $ users until you are already swindled.

Another lie: the email booking confirmation provides an email address support@hopper which I emailed within the same day as making the booking.
I was told that I had to contact within 24 hours to adjust or cancel the booking.
Emailing the address provided apparently also doesn't meet the standard of contacting within 24 hours because their service representative told me that wasn't enough to qualify as contacting to seek assistance, despite me emailing 3 of their email addresses on the same day of booking day to seek help.

AGAIN their email addresses all bounce saying they are unmonitored so Hopper makes themselves appear impossible to contact, and moves the goalposts on what their services require from the customer. Their policy purposefully obfuscates any path to resolution and when you provide them with what they ask they still deny you anyway.
Absolute joke, I am now seeking to receive a chargeback with my bank and wouldn't let my worst enemy waste their money with this trash company.

Terrible experience. Will never ever book with them ever again.
I mistakenly booked the wrong date for my stay, I understood it was non refundable and I was not pressing for a refund. However, very kindly, Hopper had offered me a date change and I was waiting to pay as there was a fee change due to the different date. Hopper were due to send me some sort of payment link which I never received. It has got to the day of what should be my stay, and still no payment link. I liaised with the hotel, they were waiting on Hopper who they never heard back from. The hotel have now cancelled our stay with the refund going back go Hopper, and now I have to try and get my money back which I just know won’t happen.
The amount of emails I sent is ridiculous, I emailed them on every special media platform. There is no UK number to ring and my networks has stopped me from ringing them. The live bot chat is a load of rubbish, I was told it had been escalated and a live agent would be in the chat, which I waited around 2 hours for.
I cannot believe they are still a company, will never ever use this app again. An absolute scam, someone should take them down.

Booked via Virgin hotels by hopper programme…

Quick stay at Shangri-la Sydney.
2nights. 1 room. Paid up front in full.
Simple? No!

On arrival. I was asked why I have 2 bookings for 1 night each - via expedia
Ive explained I did not use expedia and I have made one booking only.
Shown my booking details. Hotel staff scratched heads.

If asked if there will be problems.
I was assured not. How wrong did it go?
Could not get into the room today with all my belongings in there. Booking cancelled or expired. Key cancelled. Hotel staff scratching heads. Bickering. Manager surprised.

Hotel key cutting software down for 2 hours. Now locked in my room. Cant go anywhere.

Hotel staff way undertrained. Completely unable to manage the situation.

Lesson here?

1. Always book direct. No matter what deal is promised.
2. Have paperwork in order. So you can prove your claims.
3. Stay away from hopper booking system. They cold shop you around. You never would know. Thats how it is.

Bad experience. Never to repeat again. Too old for this.

went through booking a flight all of the prices were listed in CAD and then there was some listed simply as XX.XX$ without the CAD. i didnt think anything of that and assumed it was still CAD. at the end my bill showed up as simply 489.34$ with a tag underneath that said "This booking will be charged in CAD" I was then charged the US equivalent of 489.34 (200$ more than i was expecting) called support and was told there was no possibility of refund despite their incredibly misleading language.

Awful!! Will never use again. Overbooked and left us struggling.