Reaching here as customer support is only reachable by phone (from the US, which is not handy when you’re traveling abroad and not in the US (!!)). I have a reservation for tomorrow on air china on w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I believe Hopper is a dishonest and very unethical organization. I was given verbal assurance my hotel charge of $64.00 was in Canadian funds so I processed the payment only to see my credit card wa... Zobacz więcej
Reakcja na opinię
Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... Zobacz więcej
Reakcja na opinię
Hopper is not trustable, they book cheap but after so many payments like seat, bag and priority price goes more then regular airline price and in case of cancelations you lose money Hopper dose not li... Zobacz więcej
Reakcja na opinię
1,3
Bardzo słaba
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
DO NOT USE
DO NOT USE. Appalling customer service and my bank had to intervein to get a full refund which took months to resolve, Hopper even went on to dispute it! I booked an apartment at a hotel weeks in advance. When I checked in they showed me to a much cheaper room. Never will I use Hopper again. They RUINED my holiday.
27 grudnia 2025
Opinia niezależna
Odpowiedź od Hopper
We value your effort in apprising us of this situation and sincerely apologize for any resulting inconvenience. Your comments are essential for our continuous improvement, and we appreciate your forbearance as we endeavor to enhance our services.
Trash
Trash. I had to cancel my booking because they booked me way after from the baseball fields the first hotel I booked closed down for remodeling. So I canceled they don’t tell u the carrot cash is a one time use. Been dealing with them for 4 days been lied to not once but multiple times Will never use them again and please nobody else. The out source customer service yo India so you can’t understand what they r trying to say.
28 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Please do not book with Hopper
Please do not book with Hopper, it's so hard to contact their customer service. You will never get the answers, I have been contacted them over 2 months now they have been telling me the same thing over and over. " We will contact our hotel partner and get back to you within 24-48hrs." days after days weeks after weeks they still tell me the same thing.
I booked a hotel through them and realized the hotel does not have beach. I called Hopper back right away because of the false advertisement. They said they would contact the hotel and confirm, which I already did myself too. Once again they refused to refund my money and keep saying they are reaching out to their hotel partner for a refund. This has been going on over 2 months now. I cannot afford to loss this much money over FALSE ADVERTISEMENT.
PLEASE DO NOT BOOK HOTELS TRHOUGH THEM.
25 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
We sincerely apologize for the inconvenience this may have caused you. However, we are unable to directly assist you through this platform due
to privacy concerns.
We would like to review and address this issue promptly.
Please do not hesitate to contact our customer support team
at +1-833-933-HOP1(+1-833-933-4671). Our team is available
24/7 to offer the necessary assistance. Please be assured that
resolving this matter and ensuring your satisfaction are our
primary objectives. We are fully dedicated to assisting you in
any way possible.
Don't ever book through this company
Dont ever book with this company. Use the app to check the rates. If you ever have any issues with the booking hopper doesn't care about you. Book directly with the airline/hotel/car rental company hopper is partnering with.
27 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
We are unable to directly assist you through this platform due
to privacy concerns.
We would like to review and address this issue promptly.
Please do not hesitate to contact our customer support team
at +1-833-933-HOP1(+1-833-933-4671). Our team is available
24/7 to offer the necessary assistance. Please be assured that
resolving this matter and ensuring your satisfaction are our
primary objectives. We are fully dedicated to assisting you in
any way possible.
They are intentionally misleading and…
They are intentionally misleading and lying. I booked a flight including luggage. In the offer the price was including the luggage. I even made a screenshot of the offer. But in the ende after payment suddenly the luggage was not included. After several attempts to contact their customer service they kept saying that I had to book the luggage separately and pay for it. After insisting and showing the proof the customer service agreed and instructed me to book the luggage and that I would get reimbursed. I asked for a confirmation by email of this and he did. But after the fact no one is responding to my emails anymore. So even though I have it written, they are not responding, let alone paying back the extra costs made fir luggage. Do not trust them!
20 października 2025
Opinia niezależna
Odpowiedź od Hopper
We’re really sorry if no one has gotten back to your regarding the baggage reimbursement request. The reason why no one responded is due to the email address you've contacted is no longer being monitored. No worries I have reviewed the case and I have processed a EUR34.00 to the same form of payment on file. Note that the refund will usually take 3 to 10 business days to reflect.
Moving forward should you need an assistance you can always contact our support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
We truly value your feedback, and we appreciate the opportunity to make this right.
Sie bieten Zimmer an die es gar nicht…
Sie bieten Zimmer an die es gar nicht gibt und wenn man dann den Kundenservice anruft geben sie an das sie sich kümmern aber vom Hotel bekommt man gesagt das sie hopper nie gemeldet hat .
Ein Riesen Schweine Verein ist Hopper !
13 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Dies entspricht selbstverständlich nicht unserem üblichen Kundenservice.
Aus Datenschutzgründen können wir Ihnen über diese Plattform leider nicht direkt weiterhelfen.
Wir möchten Ihr Anliegen umgehend prüfen und bearbeiten. Bitte zögern Sie nicht, unser Kundenservice-Team unter +1-833-933-HOP1 (+1-833-933-4671) zu kontaktieren. Unser Team steht Ihnen rund um die Uhr zur Verfügung. Die Lösung dieses Problems und Ihre Zufriedenheit sind unser oberstes Ziel. Wir setzen alles daran, Ihnen bestmöglich zu helfen.
They’re a scam with horrible customer…
They’re a scam with horrible customer service. I booked a hotel for 5 days and on the last day of my stay I was told to rebook, I showed the hotel my reservation and was told to contact hopper, USELESS, the first agent confirmed my 5 day booking but the second completely denied it along with the first agent after the fact. HORRIBLE, MANIPULATIVE, customer service.
Edit: and along with their reply, IVE ALREADY CONTACTED THEM! The first agent was too scared to get back on the phone to confirm my message and the second was RUDE. THIS COMPANY IS A SCAMMNNN
8 listopada 2025
Opinia niezależna
Odpowiedź od Hopper
We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
This is a piece of trash company
This is a piece of trash company. I had a cancellation issue and reached out to them. They in turn have to reach out to Expedia (their vendor) and then Expedia rectifies it and then emails them back. This of course takes 24-48 hours minimum.
Do not use this company. It's a scam at best.
*EDIT after receiving the reply. Your customer service was less than helpful. Your customer service has no dedicated direct contact to your partners, which makes things very hard in your customers. I was unaware you used a third party vendor to actually book your bookings. Ironically, you are only offering 50% refund, but when I called Expedia directly they said my booking had free cancellation for 100% up until 24 hours prior. So to me, that's a scam.
15 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
We’re really sorry to hear about your experience. We understand how frustrating cancellation issues can be—especially when timing is important.
To clarify, in some cases we do need to coordinate directly with our travel partners (such as Expedia) to process changes or cancellations. While this can occasionally take 24–48 hours due to partner verification and confirmation processes, it’s never our intention to cause inconvenience or delay.
We want to assure you that we are not a scam, and we take concerns like yours very seriously. If your issue has not yet been resolved, please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.
We truly value your feedback, and we appreciate the opportunity to make this right.
*************************
Hi there, we see your update, and we truly hear your frustration regarding the discrepancy in refund terms. It is incredibly stressful to receive conflicting information about your money, especially when you have been told a full refund is possible.
To clarify how this works, while we do coordinate with partners like Expedia, our systems are designed to sync with their specific cancellation policies. If there is a gap between the 100% refund they mentioned to you and the 50% showing on our end, we need to investigate this immediately to reconcile that information and ensure the correct policy is applied. We want to make this right.
Please reach out to us at +1-833-933-HOP1 (+1-833-933-4671), available 24/7 (Toll-free), and provide us with more information so we can help sort this out.
Very disappointed in Hopper
Very disappointed in Hopper. When a major issue came up with my booking, they chose policy over people and showed no willingness to handle it in a reasonable, human way. Instead of doing the right thing, they hid behind policy and showed zero flexibility. Think carefully before booking.
11 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Total miss advertisement and fraud
An outright fraud. Booked a hotel for four nights, paid the total amount upfront - the booking said it included “taxes and fees”. The confirmation email referred that “taxes and optional fees might apply at the hotel”. When checked into the hotel, surprise surprise had to pay extra $180 for hotel fees. No taxes, no “optional”, but mandatory. When contacted them and asked for refund because that wasn’t an “informed decision” they said to provide evidence that they didn’t informed me before booking - essentially to go back in time and find the evidence. Even the confirmation email fails to provide this information. That is an outright miss advertisement. Knowing the extra amount would let me choose based on the actual total amount, and not end up with a surprise bill at the time I was most vulnerable- in another country. Avoid them, and try booking with the actual hotel - at least they should be transparent.
P.s. the hotel was horrible and gross, but they advertised it as 3*
REPLY TO HOPPER MESSAGE: I called you immediately when landed home safely, abd you refused to help. You suggested that despite what the confirmation email states, you need “evidence” that you didn’t declare extra “compulsory” fees before booking. As you understand it is impossible to provide evidence for this, unless I do another booking - which I am not planning on doing. I am £135 off (the charge on my card is GBP) due to your practices, and asking me to call you (again!) in public to save face is worse.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. When you book a hotel through Hopper, the amount you pay upfront usually covers the room rate and taxes. However, many hotels charge additional fees directly at the property. These can include resort fees, deposits, parking, and other incidentals, which are not always included in the initial payment. These fees are typically listed in the hotel’s policies at the time of booking, but I understand they can be easy to miss.
As we are unable to directly assist you through this platform due to privacy concerns. We highly suggest contacting us directly using our toll free numbers. Thank you!
This company is the worst
This company is the worst. They are a dishonest company. Too many loop wholes to get your money back from a cancel flight . Do not use it. Be diligent before using it
6 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. That’s certainly not the experience we want for our customers. We’d really appreciate the opportunity to look into this further and see how we can help clarify or resolve your concerns.
Please contact us directly at +1-833-933-HOP1 (+1-833-933-4671) (toll-free, available 24/7). Our dedicated customer support team is available around the clock and ready to assist you. We are fully committed to addressing any issues you may have and working toward a resolution. Your satisfaction is important to us, and we’re here to help in any way we can.
Mandalay Bay Price advertised is not what it is
Mandalay Bay advertised Price for 2-9 September 2026 is £928 for The 7 Nights
- yet when you get to the end of the Booking Process , without any Add Ons, the price is £1015 - that’s £87 more than the Advertised Total Price of £928
Care to explain that to me ??
If I saw something advertised at a certain Price and when I got to the end of the process it was £87 more than advertised, without any explanation of what it is for, would make me think that whoever was advertising this was trying cheat / scam me ??
4 lutego 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the confusion this may have caused.
Hotel rates can fluctuate in real time based on availability, and while this can sometimes result in a price change during the booking process, we understand how unexpected and frustrating this can be. We have reviewed your account and found the reservation booked for last November. We want to assure you that there is absolutely no intent to mislead, and we truly apologize for any inconvenience this situation may have caused.
Should you encounter the same concern in the future, please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 and would be very happy to look into this for you and provide a clear explanation. Transparency and customer satisfaction are very important to us.
Thank you for giving us the opportunity to address your concerns.
I’m very disappointed with Hopper’s…
I’m very disappointed with Hopper’s customer service. I’ve been calling since January 3rd trying to get a simple name adjustment made on my wife’s ticket. I provided everything Hopper requested, including our marriage certificate and supporting documentation, but no resolution was ever reached.
I’ve called at least eight times, and each time I was told they would contact the airline and follow up, but no one ever did. After 22 days of waiting with no progress, we gave up and will unfortunately lose the ticket and have to purchase a new one directly through the airline.
Extremely frustrating experience and very poor customer service.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns; therefore, our customer support team will reach out to you directly to resolve this.
If you have further questions or concerns, contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Purchased travel disruption insurance…
Purchased travel disruption insurance for me and my friend. The insurance reimburses you if your flight is delayed 2 hours or more. In my case, the flight was delayed way more than 2 hours and an automatic refund was issued. That was great.
In my friends case (on a separate flight), his plane was delayed 2 hours and 2 minutes. Well, they started inventing reasons not to pay out and redefining the delay (eg., delay based on time of boarding, not total delay); and the delay based on the departure time mentioned by Frontier (which was not correct and based on a low-ball estimate).
So this insurance only works if you are seriously delayed above and beyond what they can argue. Otherwise, they will play games to not pay.
This is a bad faith company. Not recommended.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible
Hopper made me start smoking again
Hopper made me start smoking again. Do yourself a favor and avoid this accursed app. The hold music will haunt your dreams forever. It has mine. I lost part of my soul on the thirteenth listen.
18 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I’m disappointed that Commonwealth Bank…
I’m disappointed that Commonwealth Bank have moved away from Flight Centre and are affiliated with Hopper.
I booked a flight using points and saw a flight later that day for cheaper. I contacted them to activate the price beat guarantee. I had screen shots and evidence of the flights I had found but they would only verify the price that they could find and offered me $80 less than I was entitled to. Despite repeated requests I was not passed onto a Manager or supervisor. I eventually recieved an email address.
When it became apparent that I was not going to get the full amount I accepted the reduced amount.
I then received an email stating that in fact the agent had found a price that was higher than the price I paid and I wasn’t entitled to anything. I attached screenshots of the offer and also pointed out the offer in the email thread. I got an email back saying they would provide credits to my account.
Poor customer service, dodgy rules and a lack of transparency. Avoid using this company.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns.
We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Horrible customer service
Horrible customer service.
Hopper used to be good, but now it is the absolute worst. Delete the app. Avoid the company altogether.
17 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions.
We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance.
Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
Scam refund system used by airasia
1 stycznia 2026
Opinia niezależna
Odpowiedź od Hopper
Thank you for sharing your feedback. We understand your frustration regarding your refund. Please note that refunds processed by AirAsia are not immediate and typically take 6–8 weeks, depending on the processing time of your financial institution.
Once the refund is issued by the airline, the remaining time is determined by your bank or card provider. We appreciate your patience and recommend checking directly with your financial institution if the timeframe has passed. Thank you for your support.
*BUYER BEWARE* Run from this company
*BUYER BEWARE* Run from this company. Got completely ripped off and even purchased the travel insurance. Got the run around, no help! Said we didn’t follow cancellation policy. Said to do on the app which we did. Lost all of our money! Complete SCAM!!!
19 grudnia 2025
Opinia niezależna
Odpowiedź od Hopper
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions.
We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance.
Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
Hopper refuses to give me a refund for a canceled ticket by the airline
I booked a flight through Hopper for the thanksgiving holiday. For an undisclosed reason, the airline (Volaris) canceled our return tickets the day before our flight home from Cancun without telling us. Leaving us stranded at the Mexican airport unless we purchased new one way tickets back to DC. I reached out to Volaris for a refund, no response. I've now been battling Hopper for 6 weeks to receive a refund foe the original flight I purchased. They keep claiming I'm getting a refund, but nothing happens, and no money is paid. I will no longer purchase tickets through Hopper. Their customer service is deplorable.
29 listopada 2025
Opinia niezależna
Odpowiedź od Hopper
Thank you for bringing this to our attention, and we sincerely apologize for the
experience. We are unable to directly assist you through this platform due to
privacy concerns. We would like to review and address the issue. Please do not
hesitate to contact our customer support team at +1-833-933-4671. Please be
assured that resolving this matter and ensuring your satisfaction are our primary
objectives. We are fully dedicated to assisting you in any way possible.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.