Hopper Recenzje 

THIS IS THE WORST TRAVEL COMPANY. EXPECT TO BE SCAMED!!!!! I booked a reservation and the hotel was subpar. Hotel kindly refund through hopper but Hopper refused even with providing legal documents of the refund this company refused to

Wishing there was a “0” rating. Have used Hopper a few times for hotels successfully but two car rental experiences outside the US have caused me to completely abandon faith in Hopper as their support and customer service are, as far as I can tell, victims of low pricing. Most recently we reserved a 7-passenger SUV with Surprice car rental offsite at Rome Fiumicino airport through Hopper. The difficulty started as soon as we began looking for the shuttle. Hopper’s instructions were to look for the Surprice shuttle, which actually doesn’t exist. It turns out there is a shuttle that services that location, but it has no Surprice labels whatsoever. After spending over 90 minutes searching in vain for this nonexistent shuttle, we asked every shuttle driver if they serviced Surprice. After some time the appropriate shuttle arrived, only with the labels of a number of other rental companies located at the same complex as Surprice. Suffice it to say we lost nearly 2 hours trying to find the right shuttle so once we arrived at Surprice, they were closed. Again the only information we found regarding Surprice operating hours through Hopper was that it was open until 11 PM. We arrived to find it closed at 8:10 PM. Had we known, we could have taken a taxi or Uber. There was still and agent there who told us that we could return in the morning to pick up our rental but that we needed a voucher that Hopper never sent. I reached out to Hopper several times during this time through their support chat, but was ultimately unable to chat with a human to get a voucher because I was not in the US or Canada and without an international cellular plan could not make a call to the toll free number. Retuning the following morning to Surprice to secure our rental vehicle, I was once again denied because of the lack of a voucher that I had mentioned in my support chat (not with a human due to the circumstances described above). At this point we were out our entire reservation cost plus the unanticipated cost of a hotel near the airport and missing a day of vacation and one night’s stay of an Airbnb booking. Our only option at that point was to return to the airport and make a same day reservation with a reputable on-site rental company (in this case Avis) for a 9-passenger van which isn’t exactly ideal for traveling through the narrow streets of Italy.
After returning to the US we initiated a refund request and provided scads of information to Hopper, including time- and date-stamped emails I had sent to them detailing in real time our misadventures, only to be met with a denial of refund. This is beyond frustrating and was due entirely to Hopper’s failure to provide us the voucher we needed. The support and subsequent customer service is abhorrent and on par with the lack of accountability afforded by an “app” to hide behind. We have initiated a charge dispute with our credit card as we never received the rental we paid for due entirely to Hopper’s failure to provide us a required voucher, clear and accurate instructions for the shuttle to get us to our rental car location on time, and for failure to provide information about times of operation of the rental car facility. Clearly on Hopper, and I can see why they receive so many reviews like this one. We’re done with this App.

Booked a hotel stay through their app. I arrived and checked in and when I got to my room, it was the worst conditions I've ever seen. There were homeless people living in the stairwell outside of my room, it was dirty, paint scratched, roaches, and the smell was horrible. I walked in, took pictures and left. I called Hopper from the parking lot and let them know that I would not be staying and needed a full refund because the place they sent me looked nothing like the photos and it was very scary. There was a dude who followed me to my vehicle and stood there the whole time I was on the phone so I ended up leaving and parking somewhere else to finish the phone call.

They have refunded me three of the four night stay but I was assured that I would receive the rest of the refund and that has not happened.

As a female traveling alone, this was beyond imaginable. Someone is going to get murdered or raped at this place and does not seem like the company cares.

Save yourself hours of fighting and book through someone else.

Edited: after calling them every day for the past 6 days, they reluctantly refunded the remaining night. I spent over 4 hours total on the phone with them getting this to happen and not taking no for an answer. Again, do yourself a favor and use a different booking system.

My original departure flight with two connections was canceled by the airlines. I called Hopper to get another flight. Because of his accent, it was very frustrating trying to understand the first customer service rep. I saw the next day that he had not booked me on the flight we agreed upon. The second customer service rep told me to call American Airlines to change my flights, as Hopper doesn't do it. Hopper heavily lacks professionalism and integrity.

This is a scam business. I am disappointed that the Commonwealth bank of Australia is using this business organization as a service provider.

I tried to use my Commonwealth bank reward points (plus cash) to book a rental car using the Commonwealth Bank website. I selected the vehicle and used my rewards points and arrived the section where I had to pay the rest amount using my Commonwealth Bank Credit Crad. When I clicked to proceed, I received a message that payment couldn’t be processed, and I need to contact Hopper customer service. I did this (using Chat option) and the customer service agent said she needed to call me to do a security check. She called me and asked some questions (they were not really any questions related to any serious security related questions). After going through this process, she said it could take couple of days to review my booking.

I have the feeling they don’t want me to use reward points but want to pay the full price for the car rental.

Wish If I could provide zero star as minimum is 1 star. Hopper is not trustable app. I used if for first time and that would be my last time. I regret. But now I have deleted this app forever. They are cheaters. I advised my daughter to book air ticket on Hopper as it is a new app. She booked ticket online with Hopper and told me prices are very competitive without knowing that prices are in USD and not CAD. It is a major miscommunication or done delieberately by Hopper to cheat customers. Customer service also hopeless.

Hopper misrepresents its services and despite no indication of currency (booking a Canadian hotel from Canada from agency headquartered in Montreal would normally be billed in Canadian dollars) THEY BILL IN US CURRENCY.
Having a cancellation fee payable in USD is no indication of anything other than a cancellation fee, essentially indicating that within a few days of the reservation there is no refund.
Contacting their poorly named "customer service" department is a major challenge and there is little or no replies to calls, emails or letters.
Finally, if thinking of booking through this group, contact the end destination directly instead and you will save a lot of money and avoid hassles

Do not use Hopper.com. The provide scam companies like Right Car Rental. I put on my itenary my airline ticket. My flight was delayed a hour. Upon arrival in airport I automatically called place for Wally Shuttle which is another scam place. They work together to get customer late to car rental so they can report a no show and keep money. The shuttle came one hour late and I repeatedly called them for shuttle and telling them I’m waiting for car. They were awful and didn’t care. When I finally arrived at place there zoom screen would not turn on for me but it did for others. When the finally answered me they told me I’m a no show and go back to airport they have no car for me. Do not use this company and hopper didn’t help me at all. They left me stranded and I had hopper pro. Cancelled it and taking them to court. I blame hopper.com because they provided me the service on there app. At the end hopper left me stranded and then said no refund. Never use hopper. Priceline.com saved the day

If I could give negative points I would. I booked a flight through hopper—for the first time, I decided to purchase the additional security option to cancel for any reason. I did this because my mom was in the hospital and didn’t know if she was going to be better in time for me to leave and also because I was planning on visiting my boyfriend in the Coast Guard and wasn’t 100% sure about his mission dates, as he wasn’t either. I tried to change or even cancel my round trip flights and they said I was not able to. I called customer service and they said there was a specific date I needed to cancel by, which I was never informed of. When I purchased the extra package—no date was mentioned. I explained my situation to them and they couldn’t care less. Horrific customer service experience. They literally robbed me blind of $612 during one of the worst times of my life. They wouldn’t even give me hopper credit. Never EVER use Hopper!!!

HOPPER IS A SCAM DO NOT USE HOPPER
USE PRICELINE.
I PAID $270 FOR A HOTEL AND WHEN I ARRIVED THEY SAID I HAVE NO RESERVATION
I ASK HOPPER FOR A REFUND THEY SAID THEY CANNOT PROVIDE IT
I GO TO MY BANK AND THEY WILL NOT PROVIDE ME A REFUND EITHER BECAUSE HOPPER SAID THE SERVICE WAS PROVIDED.

This company has false advertisement they said you can cancel with 24 hrs full refund but they are lied. They don’t even tell you right away they let you believe that it will get refunded at the end of they will refund a few dollars and give you a lot of BS reasons. And they ask you to call airlines which they are the one you book your flight. They lie on every chat I did everyday. Never use them.

Purchased the hopper flight disruption assistance via Frontier Airlines for a flight. If my flight was delayed two hours, I was supposed to be reimbursed if I chose that option. The rep consulted with frontier who said my flight was delayed by 1 hour and 59 minutes. One minute short of 2 hours. I asked her if the 2 hours was from the time of scheduled takeoff to the time of actual takeoff. She said yes but my claim was denied. I asked for a supervisor, she had to initiate an email that I had to respond to, and the supervisor would reply on the same thread (not sure if it was even a supervisor who responded. But I provided a video of proof that we indeed took off after 2 hours. They denied it and said the two hours doesn't include if you're already inside the plane not actual take off. Scam artists! Save your time and money. And Hopper, please save your generic devilish response.

Try at all costs to not use hopper comma I used them to book a round trip ticket and had problems when I was in ecuador so I could not reach them by phone
K a I gatekeeper completely blocked me from getting any information at all.I had to book on another airline to come home.As an emergency, the a I gatekeeper said, want you and started using your ticket.That the airline would not make any adjustments, but I had already contacted copa.Airline and they said they would four hundred dollar fee, but they couldn't do anything because I had gone through hopper and hopper would have to authorize it with the airline. That's all that needed to be done when I got back to the states.I contacted hopper, and I was told I would have to submit an email to have anything addressed.I've used hopper before without any problem, but I never needed them like I needed to contact them, this time, customer service is really not good with them. This little exercise cost me an extra three hundred dollars, that I really didn't have.

Terrible company, the support is 0/10!

Booked a flight for my brother which was cancelled they told me that I got my money back in credits no problem. I now book another flight (which I had to pay extra for the change even though my new flight was cheaper than my cancelled flight) they tell me the credits was meant to be for my brother and they won’t refund my new flight.

Flight was booked on my account, refund given to me and at no point in rebooking (which was done on the phone with an operator) was I told that the flight had to be for my brother.

Horrible communication and service and the support had the cheek to tell me I should have read the FAQs, why would I read FAQ if I have no questions I’ve got credits I’ve used them. Now they’ve took my money twice and I can’t fly!!

DO NOT USE THIS PLATFORM!!!!

Over the last month I booked multiple hotel stays through Hopper at 4-star resorts.
In two instances external circumstances made it impossible for me to make the reservation. In one case I even purchased the ‘cancel anytime’ product. In both these cases when I contacted Hopper, I was told that the ‘refund couldn’t be processed’ because essentially, the hotel didn’t want to. I was also told that maybe I’d have better luck if I contacted the hotel directly.

What is the purpose of a service like Hopper when their stock answer to a problem is to contact the hotel/airline directly.

Very disappointed in Hopper. This cost me about $800 in non-refunded hotel stays that I didn’t use.

I will be cancelling my account and deleting the app.

Don’t use Hopper- stick to more reputable services.

There is ONE LETTER missing in my surname. I bought the tickets with hopper, so it’s them who must add that missing letter. I’ve emailed them and called twice (really expensive call since it’s an US number), they say they will get in touch with the airline to correct the name but never call or email me back. The airline, since I bought the tickets with hopper, won’t do anything about it either. And now the just replied asking me to contact them... Unbelievable. 2 calls and 3 emails I've sent and no reply but it turns out they do reply here just to lie by saying they will contact the airline for me

I booked their Cancel anytime flight insurance... everything fine till you have to use it, of course I never got any money back.

Honestly 1 star is too much for our experience with Hopper. We booked a hotel stay in Edinburgh for our Christmas break and was done out of pocket for a cheaper room. We booked a big room for our stay and when we got to the hotel to check in we were given a smaller/cheaper room. We tried to get it sorted with the hotel but they were fully booked and we were told that they received the booking for the cheaper room that we were in. I showed the hotel our booking confirmation from Hopper which confirmed them that we should have been booked into the bigger room as we have suspected. The hotel gave us all the information we needed to contact Hopper in regards to being overcharged for the room we were staying in. I called Hopper on our first day of our holiday and was passed from person to person and put on hold every 2 minutes. I called 4 times that day and was charged every time due to being in the UK. Hopper reviewed our booking and admitted that they were in the wrong and offered us 15% back in a Hopper voucher (£89) into my account which I decline as we will never book through them again. I wanted the difference (£100) refunded back to my original payment card. By the end of the call I was told that someone will contact me in 45 minutes to see if they can do that or not. You can guess, I was not contacted in 45 minutes, try 11pm the next day. An absolute joke! They again told me they can only give me back 15% hopper voucher and again I told them no as I wanted the difference back. After me telling them that the line cut off and they called back with a dead line and I haven’t been contacted since. We have contacted our bank and they are currently taking legal actions on our behalf as in the UK we are covered under section 75 of consumer rights. I didn’t want all the money back to begin with, just the difference. They are absolute scammers.

I booked a hotel room on 11/29/25 put it on freeze until 12/09/25 check in dates was set for 12/24/25. on 12/14/25 I tried to cancel my reservation. I had to call there customer service what a joke that was. The customer service rep told me that it was non refundable but keep trying to offer me a 1/3 of what I paid for, but yet it was non refundable ? I looked on Hotels.com and the same room at the same hotel says full refund until the day before check in. I ask to speak with a supervisor 3 different times never spoke with a supervisor. Hopper is JOKE and a Scam don't waste your time nor money.

What a scam. It took 15 minutes to speak to a live person, who just gave me the runaround instead of providing the refund the Hopper app said I was eligible for. Disgusting.