Hopper Recenzje 

Scammers, thieves, crooks. There’s no other way to slice it - Hopper is absolutely the worse business one could ever go through to make accommodations for anything! Good luck ever trying to retrieve your funds when you make a transaction and there is a cancellation. It seems part of their business model is to inundate their customers with the type of ambiguous rhetoric to suit their fraudulent agenda. DO NOT USE HOPPER! Fair warning

We booked accom in Doha through Virgin Australia airline and they use Hopper. They allowed us to book a hotel in Doha that was closed for renovations and had been closed a month before we booked. Couldn’t get any help from them and they promised to get senior management to ring me but no follow up, we are AUD$1500 out of pocket as Doha accom was nearly all booked out due to two major international sporting events on when we arrived. Worst experience and now help from Hopper to find a solution from us. Don’t even know if I’ll get a refund for the accom they sold that was closed.

RESPONSE TO HOPPERS REPLY:

Well this is good to know but it would be nice if someone contacted me to assure me if this instead of being ignored and wandering what is happening. I’ve had to pay AUD$900 per night to find alternate accom without any help or further contact from you. So how about you ring me instead of me chasing you and tell me what you’re doing to sort this out.

Trash trash trash! Avoid at all cost. I hope Capitalone realizes how poor the service Hopper offers to its clients and discontinues this collaboration. Like so many others I bookee a flight via Capitalone travel. I received emails regarding multiple significant changes. After the second one capitalone said the airline would not allow them to reissue the ticket with thr change the airline supposedly made. At this point I requested an email which is what the previous emails said I was entitled to. Then the story changed and I was told that I was not entitled to a refund and the airline rejected my request for a refund also. So no rebooking and no refund on a ticket I never requested a change to be made to. Multiple escalations later and each time a different lie. I finally filed a dispute with my card company and requested all communications regarding why my flight could not be refunded be sent in writing. These people actually denied this request as well. This prompted me to contact Lufthansa again to get them to email me their denial of my request for a refund. They reported that I AM entitled to a full refund. I let them know I planned to file a complaint with DOT due to this and Lufthansa agreed to call my travel agent. Imagine my surprise when I learn that the authorized travel agent is Hopper not Capitalone. Lufthansa attempted 3 confernce calls so this could be documented but each time the call dropped after a generic voicemail. Im convinced that Hopper is an overseas scam company that some bamboozled Capitalone. I called back to capitalone travel aka hopper and let them know about calling the airline and miraculous they finally admitted that the airline is in fact saying I am entitled to a refund. Finally no more lies. If not for my persistence I would have been stuck like so many others. Now to wait another 48 hours. No matter the outcome I will continue to file complaints with consumer financial protection bureau and look into an attorney for a possible class action lawsuit and my states attorney general as suggested by someone else.Too many of us are experiencing the same scammy behavior by this company and its time more of us formally document these experiences.

Very bad experience

Professional Scammers. They take your money for shotty services and hope you just give up and accept their willingness to do nothing to alleviate the problem. This company charged me for a 2 bedroom suite, which I had reserved, but the hotel only had reserved a one bedroom and there was no vacancies.One bedroom was 138.00 per night. I have talked to 7 different representatives attempting to retrieve the difference but end up telling me someone will be in contact with me in 24-48 hours. No contact from anyone.I have submitted emails from the hotel and Hopper has confirmed I booked a 2 bedroom suite and paid 338.81 for a 2 bedroom suite. They have no intention on helping you, read the reviews! I will continue to submit reviews as I file complaints with the BBB, federal trade commission and with the attorney general office. I have also begun recording the phone conversations with these Scammers Zero stars, one is too good for this fraudulent company.

So your remedy to alleviating the situation is for you to tell me to call the same number in which I have called 7 previous times. Same old dear John letter with no solution to the problem. I stand by previous assessment of this company Shady and professional Scammers. Apparently they are trained to keep putting off the problem hoping you're just give up. Not happening here!

REGISTERED ME INCORRECTLY

3 seniors waited 3.5 hr for car

Charged for gas i did not use

Incorrect car return address

They didn't cancel my reservation and haven't returned my promised refund. This is over $1000.

By the time I realized they hadn't canceled the reservation it was too late to get a refund

I booked an AirBNB for two nights on the app.
*During check-in they could not find my confirmation number.
*I never received an email from the Host
*The room looked nothing as advertised
*The blinds were broken, letting in morning light
*The mirror in the bathroom was off its hinge
*The bathtub armrest was broken and when I held on to it, I slipped.

I just wanted to let the host know of these issues. Unfortunately after 2 hours on the app "waiting" for someone to assist me, they closed the chat.

While Hopper is great with finding prices, it lacks in customer service when something goes wrong.

I will be deleting the app and using another booking service.

I booked a hotel on the app like normal. When I showed up the hotel did not exist anymore. The hotel had changed owners and name. I figured I would be able to switch hotels at least but no. There was no record of my stay and they would not give me my money back because of the “no refund” policy. Even though I didn’t even book an existing place and they still took my money. There’s literally nothing that can be done so good luck, if they want to screw you, they can and will

Hello,
Hopper has refused to provide a refund for a flight that was changed without my consent. This is unacceptable and violates DOT regulations.
Let me be very clear:
Under the U.S. Department of Transportation Enforcement Notice on Refunds and 14 CFR § 259.5, any significant schedule change initiated by an airline or travel agency entitles the passenger to a refund regardless of fare class. Hopper, as the booking agent, is legally responsible for facilitating this resolution.
I did not authorize the schedule change, and the modified itinerary materially alters my travel plans. Hopper is required to either:
Provide a full refund,
OR
Offer a comparable rebooking at no additional cost.
Your refusal to process the refund is a violation of federal consumer protection rules.
If this is not corrected immediately, I will proceed with the following:
Filing a formal complaint with the U.S. Department of Transportation,
Filing a chargeback with my credit card company for services not rendered,
Submitting a case to my state’s Attorney General,
Documenting Hopper’s refusal across consumer protection platforms.
Please escalate this to a supervisor or specialist team member. I expect a resolution now.
Thank you.

Absolutely useless. Customer service wouldn’t have a clue what they are doing and are more than happy to lie to you

Was my 1st and last experience with this irresponsible and unreliable company. Booked 5 return tickets with them for Chengdu. Later realised that the name I key in could be wrongly place and try calling them to make sure. I had call Thaiairways.com and email them. The reply from their email is that I need to get my agent to make the changes. I had a hard time getting this information through to Hopper as the Indian who don't seem understand what's wrong and keep sending me confirmation email of my booking saying that my tickets do not have any issues. I then wrote an email to them with all our passport details for confirmation that all the names on the tickets were in place, however I didn't get any response back. I try calling them again and requested a confirmation email from the email I have send. Same thing happened, I was send the same email again without replying from the email I have send. Finally I try again the next day another lady finally understand and reply my email and confriming that my tickets's name were all in place.
The morning we arrived at the airport we were not able to do so. The staff at the check in counter then inform us that the name was wrong and we need to have it amended. When I call Hopper about this they finally realise that issues and agree to help to rise the issue up and apply for a refund which never happen saying that the Thaiairlines charge for changing names even if they have do it earlier.
My mum is 80yrs old with wheelchair and under medication for high blood pressure.
We ended up paying for amendment for the names and also having to rush through the immigration and in anxiety of missing the flight and our whole holiday tour.
I do not recommend Hopper to anyone and would advise people not use Hopper at all.

Don’t ever put a price freeze you’ll never get your money back and your reservation won’t go through. customer service stinks as well very confusing app they should ban this app. I’m not sure but I feel this app is a scam.

Scammers!!
Booked a 3 day hotel stay using the app in NZ$. They then charged me in US$ for the same numeric amount advertised in NZ $. Which means I’ve paid almost double the price. Having supplied proof to them of their crooked error they refused to reimburse me the over charge after 90 minutes of talking to customer service.

Avoid at all cost.
I was quoted $530 for a return ticket but charged $1381 for two people.

When you call in for support, even when my ticket is not issued, all arrows pointed to contact the airline directly.

After I submitted my review on Trustpilot, Hoopers finally responded. However, they maintained that there were no issues with my flight and that all flights were on track, despite the fact that my original flight from Florence to Rome was cancelled and rescheduled, making it impossible for me to catch my connecting flight from Rome to Bucharest.

Instead of managing the rebooking on my behalf, I was instructed to purchase another flight to my final destination, with the assurance that the expense would be refunded. To date, no refund has been issued, despite my multiple follow-up attempts. As a result of the cancellation and poor handling of the situation, I was stranded at the airport for over 12 hours.

I am formally requesting a full refund as promised, along with a written apology for the significant inconvenience and distress caused by this experience.

BEWARE OF USING HOPPER . THERE APPEARS TO BE A LOT OF HIDDEN INFORMATION:: I used Hopper to rent a car for my daughter at Charlotte Airport. Using the app, I wanted to pick up the car at CLT and return it next day at Athens, Ga Airport. It showed the pickup point at the airport. When she went to pick it up at Budget, she was told it was quite a ways off the airport and there was no shuttle to it, but if she wanted to upgrade their were vehicles at the airport. Apparently if you serched further down on more screens it showed a map of pickup location, but the original page clearly stated Airport on site.
In my opinion this is a bait and switch tactic. I called and spoke with a rep ( Sounded like Pakistani or Indian) and got nowhere with them. So I am writing this so that no one else is misled

Absolutely the worst. Have been trying to get issues solved with a flight cancellation that I was never informed of as Hopper provides the wrong email address to airline. Hopper admired to to their wrong doing but will still not reimburse me for the flights I paid for to get home as they were no cooperative to get new flights home from half a world away. Their call centre is garbage and have no one there willing to help or return calls as promised. When asked to reply to an email the reply emails relapse is to an email that is not monitored. They absolutely do not care about their clients. There is nothing good about this company and their service.i have provided my confirmation code separately as part of this review so maybe someone that cares about his company may contact me directly and not let this go any longer.

One star. Why? Santiago Puértolas was nothing but rude about the app. If he even criticises his own app what hope do they have?

I need to adjust my booking and their phone number has had technical issues for 3 days .. could be much longer … so I cannot speak to anyone except an AI bot who goes in circles . The bot tells me to talk to airline and airlines tell me to talk to Hopper!
I’ve basically lost my whole airfare.

Never ever use Hopper!!!!!!!
Update: Note the response below has not heard what I said. The phone numbers are not answering from Australia. With help from someone in USA we did get through. And they took concern and 24 hrs later came back with change of date not change of destination as needed! Still waiting for resolution.
Further update:2 appeals and no they do not care and we loose the value of 2 return airfares. Appalling.