Hopper Recenzje 

5715
Wynik TrustScore: 1.5 na 5

1,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Reaching here as customer support is only reachable by phone (from the US, which is not handy when you’re traveling abroad and not in the US (!!)). I have a reservation for tomorrow on air china on w... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I believe Hopper is a dishonest and very unethical organization. I was given verbal assurance my hotel charge of $64.00 was in Canadian funds so I processed the payment only to see my credit card wa... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Had reservation round trip for my mother, bought all the insurance packages, as we weren't sure of return .changed return flight ( which is under insurance) her total flight delays were over 8 hrs. Th... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Hopper is not trustable, they book cheap but after so many payments like seat, bag and priority price goes more then regular airline price and in case of cancelations you lose money Hopper dose not li... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 98% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,3

Wszystkie recenzje

(5715)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 145

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

A subpar travel experience

Booked a hotel using Lloyds Travel, in partnership with Hopper...due to illness I requested a date change (which the hotel had no issue with I will add) but Hopper declined. Truly awful customer service. Insurance claim it is. I will never book using Hopper again. Simply subpar business.

11 czerwca 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for reaching out and sharing your feedback. We're sorry to hear that you were unwell, and we completely understand how frustrating it is to deal with travel changes on top of being sick.

We want to apologize that we were unable to accommodate your date change request. While we always try to be as flexible as possible, bookings made through our partners are bound by specific terms and conditions that our agents must follow, even in cases where the hotel itself expresses willingness to cooperate. I am truly sorry that our process added stress to an already difficult situation.

Rest assured your feedback will be shared directly with our management team as we continuously work to improve our customer experience.

Oceniono na 1 z 5

Buyer Be Aware

Hopper allowed me to book and required prepay for a 10pm pickup in Tucson. They even asked me for flight info "in case if delay". The flight arrived a few minutes after 10p and I arrived at the counter at approximately 1010pm. The rental was closed and neither the company nor Hopper made it right. They marked me as a "no show" and charged me $178, plus I had to get a same day rental through Enterprise costing an additional $430.
I have deleted their app, and will never use them.
They are a horrible company with ZERO customer service and deserve to be put out of business.

9 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for sharing your feedback, and we sincerely apologize for the experience you had with your booking. We completely understand your frustration regarding the stress and unexpected out-of-pocket costs this situation caused.

We noticed that you already filed a chargeback for the booking. Please note that when a dispute has been filed, we will be unable to proceed with any further assistance until the filed claim with your financial institution is resolved. Any current cancellation or refund claim with Hopper will have to be reversed, and the request removed from our current wait queue to avoid any further delays as the financial institution handles this dispute.

We completely understand that this has been a lengthy process, and we're sorry for any delays. If there is anything else that we can help you with, please let us know and we'd be happy to further assist.

Oceniono na 5 z 5

Great

Ive used Hopper for 3 years now and have had nothing but great experiences. Nice being able to book everything from flights to hotels to rental cars all in one spot. Makes making travel plans so much less a headache.

4 czerwca 2025
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for sharing your experience. We are thrilled to hear that Hopper has been your go-to travel partner for the past three years and we appreciate your continued trust in our platform.

Oceniono na 1 z 5

If I could give zero stars I would

If I could give zero stars I would. Booked a luxury room with ocean view, paid double the price to get a decent room. I travel across the globe to find that they sent a standard booking to the hotel. 3 hours fighting them on the phone. They promised to call me back and follow up with an email. NO RESPONSE! customer service barely speak proper English which made this event even more stressful. False advertising is FRAUD! STAY WAY FROM THIS COMPANY.

2 czerwca 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention. We are incredibly sorry to hear that you did not receive the specific room you booked. We know how frustrating it is to plan out your stay only to face a surprise at check-in, and this is definitely not the seamless experience we want you to have.

Because your privacy and account security are our top priorities, we are unable to access your reservation details or assist you directly through this public platform. However, we want to investigate exactly what happened and make this right for you immediately.

Please reach out to our dedicated support team at +1-833-933-HOP1 (+1-833-933-4671). We are available 24/7 and ready to help get this sorted out for you.

Oceniono na 1 z 5

Misleading and stealing from customers

I paid extra for the "Refundable by Hopper" option during booking as given my wife is pregnant we were uncertain if we could travel or not. With 10 days to go to the holiday we discovered she could not due to medical complications and doctor recommendation. I called Hopper to get the refund, but they silently witheld the "refundable by Hopper" amount of ~£400. I complained on the phone saying this is not advertised anywhere that they will keep this 'refundable by Hopper' amount and that it is severely misleading. How stupid is it that the company keeps the premium you paid for a refundable fare!!

AVOID if you have ANY uncertainty that your holiday dates might change/cancel.

21 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We apologize for your unsatisfactory experience with Hopper; this is not the kind of service we wish to provide our users. I understand that you are requesting a refund for the "Cancel for Any Reason" service added to your booking (LBQ7DL5HVXJX). Upon review, I see that you have already used this service, which allowed you to receive a full refund for your nonrefundable hotel booking. Please note that, as stated in the terms and conditions as well as during the booking process, the fee for adding this plan is not refundable and will not be included in the refund amount. Thank you for your understanding!

Oceniono na 1 z 5

Do not book with Hopper if you ever…

Do not book with Hopper if you ever need customer support.

I had a simple name correction needed on my ticket — not a name change, just a fix so my ticket would match my ID. Hopper refused to help. After multiple attempts to resolve this, I was forced to purchase an entirely new ticket out of pocket just to be able to fly.

This is not a minor inconvenience — I paid twice for the same seat because Hopper's customer service is either unwilling or incapable of handling basic ticket modifications that every major airline and booking platform accommodates.

Save yourself the money and the headache. Book directly with the airline.

19 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for sharing your feedback, and we sincerely apologize for the experience you had with your booking. We completely understand your frustration regarding the stress and unexpected out-of-pocket costs this situation caused.

Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives, and we are fully dedicated to assisting you in any way possible.

Please allow us to clarify that airline name correction policies vary significantly depending on the type of booking, the specific ticket restrictions, and the strict policies imposed directly by the operating airline. While some carriers allow quick fixes, others have rigid security protocols that restrict third-party platforms from modifying a ticket once it has been issued.

We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance.

Oceniono na 4 z 5

GOOD UPDATE: Hopper is horrible with hotel changes…

UPDATE: Hopper did fix the issue and I’m officially rebooked. The representative was patient, understanding my frustration with days of going back and forth!
The phone line system is annoying because it’s A.I. and takes too long to get to a live person… Otherwise, I’m all settled!

Hopper is horrible with hotel accommodations! I only wanted to change my reservation date by 2 weeks and they gave me the run around so that I would lose my money. And I paid the extra money/insurance!!
The fees add up!!! So you really do NOT get a discount!!!
DO NOT USE THEM FOR HOTEL BOOKINGS!!

17 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have.

We would like to investigate and resolve this, please feel free to call us at +1-833-933-HOP1 (+1-833-933-4671)Available 24/7 (Toll-free) We're here to help. Thanks!

Thank you for bringing this to our attention and we sincerely apologize for the experience. Please allow us to review and address this issue promptly. Please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.

Oceniono na 1 z 5

WARNING!

WARNING!! DO NOT PURCHASE A FULLY REFUNDABLE TICKET FROM HOPPER!! IT IS NOT STATED IN THEIR POLICY TO MAKE THE CUSTOMER WAIT FOR 2-3 MONTHS TO RECEIVE THE REFUND! IT IS A RIDICULOUS POLICY AND THE RULES ACCORDING TO NTA (NATIONAL TRANSPORTATION AUTHORITY, THE REFUNDS MUST BE PROCESSED BETWEEN 7-20
CALENDAR DAYS!!
I purchased a fully refundable airline ticket through the Hopper app. Hopper has acknowledged that I am due the refund. However they are making me wait 2-3 months to receive it. This is a ridiculous amount of time for $363. I have complained numerous times but they keep giving me the same answer. Nowhere does it say on their website that refunds take 2-3 months. See below for their response. I also reached out to Avianca Airlines and they have put the responsibility solely on Hopper USA.
This is Hopper’s response.

Hopper: “Thank you for reaching out to us for an update on your refund request. We sincerely apologize for the wait and any inconvenience this may be causing. Please note that we’ve already submitted the request to the airline for processing on their end. While the standard timeframe provided is 60–90 days, refunds are often completed within approximately one month”.

It’s been 6 weeks and counting…
I also asked Hopped if their policy is transparent and if it’s stated that the standard timeframe for refunds is 60-90 days? The response was No.

31 marca 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and delay you experienced regarding your refund.

We want to confirm that this issue has now been fully resolved, and your refund has been processed. A formal refund confirmation containing all the transaction details has been sent directly to your email. Depending on your financial institution, the funds should reflect in your account within a few business days.

We appreciate your patience while we worked to get this sorted out for you, and we will use your feedback to improve our communication timelines moving forward.

Oceniono na 1 z 5

The worst app ever

The worst app ever. They charged me for a reservation I didn't make. There's no way to get back the money they stole from me. They say there's a chat feature for filing complaints, but that's a lie. There's no icon or help chat. They're thieves. Don't buy anything here.

6 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We’re sorry to hear that you were charged without your authorization. Please note that Hopper does not charge customers without their consent.

For privacy reasons, we’re unable to assist through this platform. We’d like to help resolve this issue, so please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance.

Oceniono na 2 z 5

Not so honest about refunds and no customer service

The booking was straight forward but the system is terrible. It never told me that the currency was not of my region so the price was deceiving only realised it was on USD when I booked. Cancellation was easy and promised to give me a full refund but when I did get the refund, it wasn't in full however the refund invoice still shows the full amount.

7 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused. We’d like to address your concerns.

Please note that you can select a display currency when browsing trips on the Hopper app. However, you will be charged in the currency used in the origin location of the trip you’re booking. For example, a flight from Amsterdam to Montreal may be displayed in Canadian dollars (CAD) but will be charged in euros (EUR). The currency used for the charge will always be indicated in the “Review Details” or “Trip Review” section before payment, as well as on your receipt.

Regarding the cancellation policy, please allow us to investigate and resolve this matter. You may contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance.

Ensuring your satisfaction remains our priority, and we are fully committed to assisting you.

Oceniono na 1 z 5

Don’t use Hopper

Don’t use Hopper, they never answer, no customer service. Why are they allowed to operate in the UK if they don’t have a chat available for Uk. They send us to a US number. Why do we need to pay for the phone call? The hotel was absolutely filthy and I cannot speak to anyone. Never book through Hopper! Nobody’s will support you if you will need help.

2 maja 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Please accept our sincere apologies for the delay in our response. I understand your inquiry pertains to booking 2MHPT9NC9NCB. Upon review, we have identified that this reservation at Wrexham Llyndir Hall Hotel, BW Signature Collection, is for a past date. According to the booking policy, this reservation is non-refundable. Should you require further clarification regarding this matter, please contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our representatives are available 24/7 to provide the necessary assistance. Ensuring your satisfaction remains our primary objective, and we are fully committed to assisting you.

Oceniono na 1 z 5

What a useless company

What a useless company. I booked a flight with them with the flight protection, tried to change my flight, there was supposed to be no change fee just the difference of the flight (totally fair) tried to charge me more than half of my total for round trip flight. I could easily buy this on their app or the delta website for a fraction of the cost. Turan said that this was not the case. When I was looking right at it. I asked to cancel and be refunded, it was points, sure. Points never came. Total scam. Dont waste your time. Wouldn't give me any sort of reference number for this as he said it was against company policy

30 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We sincerely apologize for the experience you had during your recent interaction with our team. This is
absolutely not the level of service we strive to provide,

We understand your frustration regarding the price difference quoted for your Delta flight. but due to
privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.

Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.

Oceniono na 1 z 5

Ruined Birthday Trip - Left stranded with no access to the building

​I had an absolutely harrowing experience with Greenview Hotel and Hopper. I booked this stay for a birthday celebration, but upon arrival, the provided door codes did not work. We were completely unable to access the building or our room. Despite multiple attempts to contact support and filling out registration forms five times, we were left outside with no help.
​We never even made it into the unit. After being stranded, we were forced to drive three hours back home in the middle of the night. This caused significant distress and anxiety for my family. To make matters worse, the hotel’s claims about arrival procedures and staff availability were completely contradictory to our experience. I am currently demanding a full refund for this total failure of service. Avoid this property and booking through Hopper if you want a reliable place to stay.

24 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.

Oceniono na 1 z 5

Car rental scam!!!

We rented a car through Hopper and had a receipt showing zero dollars due. When we arrived to get the car, we were told we had to pay HUNDREDS of dollars extra for a daily toll fee and they refused to let us decline insurance even though we were covered in two other places. So our cost was going to at least double. We left without the car and had to go rent directly from Budget. We tried to dispute the charge (I had paid for upgraded customer service on Hopper and had been talking to someone through the whole debacle, so they were aware of the problem). They refused to issue a refund of the money I had already paid so I was out for the whole $300 plus had to rent another car. They say I didn’t follow cancellation policy, and refused to acknowledge my receipt showing zero dollars due at pickup of the car. I will NEVER use Hopper again.

16 stycznia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention. We understand how frustrating this experience can be, and we sincerely apologize for any confusion it may have caused.

When picking up or dropping off your reserved vehicle, there may be some additional costs involved. We recommend reviewing the terms and conditions of your reservation for full details.

These charges may include:

- Any fares, taxes, or fees not prepaid at the time of reservation
- A security deposit
- A fuel deposit, if applicable
- A young driver fee, if applicable
- Optional add-ons selected at the time of pick-up

Rental car companies may also offer additional services during pick-up, which can result in extra charges.

Upon review, we have noted that you did not pick up your car rental, and our customer support team did advocate for a refund on your behalf. However, due to the non-refundable policy, we’re unable to grant an exception from the car rental supplier at this time.

We value your feedback and are continuously working to improve our service and provide the best possible experience for our customers.

Oceniono na 1 z 5

ANYONE WHO SPENDS MONEY WITH HOPPER…

ANYONE WHO SPENDS MONEY WITH HOPPER NEEDS TO UNDERSTAND THAT IT IS A HIGH PROBABILITY YOU ARE THROWING YOUR MONEY INTO THE GARBAGE. AFTER A DOZEN PHONE CALLS, HOURS ON HOLD AND LOTS OF EMPTY PROMISES, I GAVE UP ON THE REFUND FOR MY CANCELLED SANSA FLIGHT. DON'T FLY SANSA EITHER. THEY DON'T HAVE THE SLIGHTEST IDEA HOW TO RUN AN AIRLINE.

20 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We sincerely apologize for the frustration and the significant
delay you've experienced regarding your refund. This is
absolutely not the level of service we strive to provide,

We understand how important these funds are but due to
privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.

Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.

Oceniono na 1 z 5

Son una porquería como me retienen…

Son una porquería como me retienen difiero eso es ILEGAL los voy a denunciar con el MEIC en Costa Rica y enviarlo a su país lo que haces …. RETIENEN DINERK SIN DAR EL BOLWRO ESE LLAMA ROBO LADRONES

15 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Gracias por informarnos sobre este problema y le pedimos disculpas sinceramente por la experiencia. Debido a la privacidad, no podemos brindarle asistencia directa a través de esta plataforma.

Nos gustaría revisar y resolver este problema a la brevedad. No dude en comunicarse con nuestro equipo de atención al cliente al +1-833-933-HOP1 (+1-833-933-4671). Nuestro equipo está disponible las 24 horas, los 7 días de la semana para brindarle la asistencia necesaria. Le aseguramos que resolver este asunto y garantizar su satisfacción son nuestros principales objetivos. Estamos totalmente comprometidos a ayudarle en todo lo posible.

Oceniono na 1 z 5

Had to pay another £75 to get the car - despite having "£0.00 to pay" on the email confirmation from Hopper.

I live in London and needed a car for the weekend. Booked through their app for a local rental. At pick up, Europcar showed me that Hopper had booked using US rates - which do not include basic insurance - which is only allowable if you are a US resident.

Had to pay another £75 to get the car - despite having "£0.00 to pay" on the email confirmation from Hopper.

If you try to contact them you get chatbots, unless you want to pay to call their US number, which seems unreasonable - and I suspect a waste of time.

Should have checked Trustpilot. Do not use. You will get ripped off.

UPDATE: I actually called their helpline. Waste of time. They just gas lighted me saying that I declined insurance. I tried to book another car to test this. At no point is insurance offered. DO NOT USE HOPPER.

10 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused at the rental counter.

However, due to privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.

Oceniono na 1 z 5

ESTAFA!!

¡ESTAFA! ECONOMY FULL ES MENTIRA
​Pagué $1800 por tarifa "Economy Full" que promete CAMBIOS GRATIS y REEMBOLSO TOTAL. Al intentar cambiar el vuelo, Hopper me exige $2934 adicionales. ¡Casi el doble del pasaje original! El soporte VIP es un engaño; dicen que lo "gratis" solo aplica por errores de la aerolínea. Publicidad engañosa que te extorsiona a última hora. No usen esta app, se lavan las manos y no cumplen lo que venden.

11 kwietnia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Lamentamos profundamente la frustración que ha experimentado con los cargos por el cambio de vuelo y sentimos mucho que su experiencia actual no haya cumplido con sus expectativas. Queremos aclarar este asunto; sin embargo, no podemos brindarle más asistencia a través de esta plataforma. Nos gustaría investigar y resolver este problema lo antes posible, por lo que le rogamos que se ponga en contacto con nuestro equipo de atención al cliente al +1-833-933-4671. Nuestro equipo está disponible las 24 horas del día, los 7 días de la semana para ayudarle.

Resolver este problema y garantizar su satisfacción son nuestras principales prioridades, y nos comprometemos a ayudarle en todo lo que podamos.

Oceniono na 1 z 5

Thieves. Do not use this service.

Do not use thus service. These people are criminals.

I bought Hopper “cancel for any reason” insurance for a spring break flight to Guatamala via Volaris. Months before the flight we realised that we would need to reschedule the trip for family reasons.

I was on the phone for hours to cancel the flight as it didn’t work online or by chat.

I have had many calls with the goal of getting my refund.

It has been 4 months and still no refund.

Embarrassing really to be so blatantly criminal. Do not give this company your money under any circumstances. Together we can put these losers out of “buisness”.

15 stycznia 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

We sincerely apologize for the frustration and the significant delay you’ve experienced regarding your refund. This is absolutely not the level of service we strive to provide,

We understand how important these funds are but due to privacy concerns, we're unable to assist further through
this platform. We'd like to investigate and resolve this
promptly, so please contact our customer support team at +1-
833-933-4671. Our team is available 24/7 to assist you.

Resolving this matter and ensuring your satisfaction are our top
priorities, and we're committed to helping in any way we can.

Oceniono na 1 z 5

Hotel Booking Cancelled

I’ve unfortunately had to add another negative experience with Hopper, similar to many others.

We booked our hotel in Phuket, Thailand through Hopper (via CBA), assuming it would be reliable given its association with the Commonwealth Bank. However, upon arriving at Duangjitt Resort & Spa, we were informed that our booking had been cancelled.

We then spent nearly two hours in the hotel lobby dealing with Hopper customer service via chat and phone calls. They were unable to resolve the issue on the spot and claimed it was due to an internal system error. With no alternative and needing a place to stay, I was instructed to pay the hotel directly, which I had no choice but to do.

It wasn’t until midday the following day—after I chased them again—that they finally acknowledged the booking and contacted the hotel to confirm it.

This is the last thing anyone wants to deal with during a holiday—spending hours sorting out booking issues, dealing with frustration, and facing unnecessary embarrassment. The Hopper team showed little sense of urgency or care for customer service and overall satisfaction.

23 marca 2026
Opinia niezależna
Logo Hopper

Odpowiedź od Hopper

Thank you for bringing this to our attention, and we’re truly sorry to hear about your recent experience with Travel Booking powered by Hopper. We understand how frustrating this situation must have been.

It appears there was an issue with one of our suppliers, which caused confusion regarding the status of your booking. Upon review, we can confirm that this was promptly resolved by our Travel Booking Support team.

We are continuously working to improve our products and services to provide you with a seamless travel experience. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share it—it helps us do better for all our customers.

If you’re open to it, we would be happy to look into your case further. Please feel free to reach out to our support team with any additional details. You can contact us at (+61) 1300 851 809. We’re here to help.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej