I had a large water bill and thought maybe I had a leak in my outdoor pipe so I called Home Serve. They were prompt and professional in responding. Men were sent to check it out. They arrived exactly... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Honestly, the easiest most seamless resolution I could have hoped for. We had a clogged drain in the kitchen sink and we were immediately connected with a local service who fixed the issue within a fe... Zobacz więcej
Reakcja na opinię
The timely manner in which the plumber arrived to assess my suspected sewer back up problem. After my call to Home Serv, he was at my home approximately 1 hour and 15 minutes later.
I appreciate the fact that someone takes my call right away and tries to locate a repair person even on a Sunday. The young man that came from WL plumbing was so nice so professional and so respectful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Dane kontaktowe
45 Glover Avenue, 06850, Norwalk, Stany Zjednoczone
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Doskonała
11 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
He was on time and very professional.
1 maja 2026
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad they were on time and professional for you.
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad you found our coverage helpful and our claims process easy.
As always excellent customer service
29 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate you taking the time to share your feedback; we are so glad you were happy with our customer service!
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
HomeServe a HVAC/ Appliance repair company I can count on.
Whenever I need my HVAC or appliance repairs I can always count on HomeServe to take care of it.
30 kwietnia 2026
Odpowiedź od HomeServe USA
We're happy to hear that you can always count on us to take care of your HVAC and appliance repairs. Thank you for your positive feedback and support!
WORST CRIMINAL FRAUD COMPANY DO NOT…
WORST CRIMINAL FRAUD COMPANY DO NOT USE. They have left me with 2 breaks in main sewer line going on 3 weeks now with NO repairs.I can't run any water in my house. My pets are becoming ill. I'm a senior citizen with cancer.
Typical garbage reply like their garbage service. Sent 4 companies to my house to stand and look at floor and ground and fix nothing. Seeking legal help at this point.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od HomeServe USA
We're very sorry to hear about the sewer line issues and the impact on your health and home. We take this situation seriously and will investigate how to prevent similar experiences. Thank you for your feedback.
We had our drain under the kitchen sink…
We had our drain under the kitchen sink fixed. Unfortunately, it still had a small leak. Called up, requested help with it, so they came out again and put in a different pipe, etc. The service guys were knowledgeable and friendly. Will be staying with HomeServe! Didn't have to pay a penny out if pocket! Wonderful!
30 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate you sharing your experience. We're happy to hear that the technicians were knowledgeable and friendly and resolved the leak. It's great to know you'll be staying with us!
They are always receptive.
2 maja 2026
Odpowiedź od HomeServe USA
We appreciate you letting us know that you find our team receptive, and we are so glad to hear it.
HomeServe warranty company
The technicians promised to come within 24 hour . They always call you to keep you updated on everything they do. They’re very nice people I have had them for a long time years and there’s no upfront money when they come to your house and the job gets done and everybody’s happy thank you HomeServe. I appreciate you and the price is good also, Miss Berg
27 kwietnia 2026
Odpowiedź od HomeServe USA
We're happy to hear that the technicians kept you informed and arrived promptly. We appreciate you noting that there's no upfront cost and that the work gets done to everyone's satisfaction. Thank you for your long-term trust in us and for acknowledging our pricing.
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad our work was fast, complete, and good for you.
Odpowiedź od HomeServe USA
We're happy to hear that your issue was resolved successfully. We appreciate your positive feedback and thank you for sharing.
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Quick response and excellent work!
30 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad you were happy with our quick response and excellent work!
Charlie
Charlie, the AI chatbot was very annoying & did NOT help at all. I was trying to return a voicemail, but "IT"did NOT understand. By me repeatedly pressing the # I got a live person in Bangladesh who did NOT speak clearly at all. I have NO IDEA what she said, but she transferred me to another person. That person said I needed to speak to a repair person so she transferred me yet again. I became frustrated waiting so long, so I hung up.
I have NO IDEA what is going on now. Where do I go from here? Supposedly my A\C needs a replacement, I thought someone was supposed to call. Perhaps that's why I received a voicemail, but it was muffled & difficult to understand. It would be nice if there was a separate phone number or something for call backs. Again, the AI was very frustrating & annoying. Yes, IT was polite, but it talked way too much and was no help
Julie Jacobs
2 maja 2026
Odpowiedź od HomeServe USA
We appreciate your feedback and regret the issues you experienced with the AI chatbot and subsequent transfers. We're sorry the voicemail was unclear and you had trouble understanding the representatives. We'll review these interactions to improve our service and communication.
I’m happy with the company procedures…
I’m happy with the company procedures and very prompt with resolving the problem
30 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate your positive feedback and are so glad we could promptly resolve the problem by following company procedures to your satisfaction.
I am grateful to have this service-plan…
I am grateful to have this service-plan in that it reduces worry while increasing the likelihood of finding a decent contractor. The only drawback is dealing with contractors that intentionally take on projects they are unable to attend within 24 hrs. It feels unfair to customers.
30 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate you sharing your thoughts. It's good to know our service plan gives you peace of mind and helps you find a good contractor. We're sorry some contractors don't meet the 24-hour commitment, and we'll look into this issue.
Very nice and professional
30 kwietnia 2026
Odpowiedź od HomeServe USA
We appreciate the positive feedback; we are so glad you found our service professional and nice.
Doświadczenie Trustpilot
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