Homebox  Recenzje 

While the original customer service I recieved from Holly was friendly and attentive, as soon as I got into the account I have had issues with billing consistently. I was advised my smart meter would provide readings and I would need to take no further action. I would be billed £250 for the first 3 months and then I should expect my rate to to lower. It has now been 6 months and I am still being charged above the ofgem energy cap for my usage. When I had first set up the account I was able to call and speak to someone. Now I am unable to and trying to talk to a person about my bills has become very difficult. They have replaced their service agents with AI and there is no inbound phone line for them. I have asked for a call back and I have not recieved one and have to be stuck with email communciation where I do not feel like I am listened to.

Matthew was absolutely lovely and made the whole process of setting up the bills for our new home so easy and stress-free! He was incredibly friendly, patient and helpful throughout, and took the time to explain everything clearly and make sure everything was sorted properly. Moving house comes with so much admin, so having someone as kind and helpful as Matthew assisting us genuinely made such a difference. Amazing customer service and a real credit to Urban Billing. Thank you so much, Matthew! 😊

Excellent service. Alex Bacon was professional, efficient, and always willing to help. His support made the whole process much easier. Thank you for the great customer experience!

I would not recommend this company at all.

They sounded like a good company on paper, the sales rep was good and convinced us to join. You basically pay a set amount each month by direct debit and Homebox takes care of paying your bills.
This is not true though, they have failed to pay our bills on time, they have failed to seek invoices from the electricity company and at the end of the day it was me getting threatening phone calls from the electricity company saying I have not paid my bills. Even though I have paid my direct debit religiously every month to Homebox. Homebox was supposed to take care of managing my bills, but instead they have made my life harder.

On top of that, they have a KNOW problem with identifying payments. So when you send your money over by direct debit, sometimes the system does not recognise the payment and they mark it as if you have not paid. Then you get threatening emails.

Getting out of the contract was £120 but when I sent them a letter stating all their shortcomings and problems I had with them in only 3-4 months, they waived it.

The problems still continue though as they have NOT done anything to let me take over my accounts for Do Energy and Last Mile water.

I would not recommend this scam company to anybody. I am considering reporting them to trading standards, as they do NOT provide the service they advertise.

I am writing this from my personal account, but the homebox account is linked to my partner's email. I have written proof of all said above and I also have proof of Homebox admitting they erroneously flagged my account as not having paid, when I indeed had.

Good, clear and professional service.

Grace at Homebox was great - she answered my question quickly and handled everthing great

It went great, Holly H was very helpful.

Knowledgeable staff. Easy to set everything up.

Absolutely terrible experience with Homebox — I strongly advise people to avoid them completely.

We chose this option because it was our first flat and we thought it would be easier to have everything in one place. I was very wrong. My mum has a 4 bedroom house and she wasn’t using anywhere near what we were being charged in a one bed flat, which just shows how unreasonable the costs were.

We were told we would be charged £250 for the first month, and that this would then be adjusted down to reflect our actual usage. That never happened. Instead, the payment was not only never reduced, it was actually increased to £300.

This made no sense whatsoever based on our living situation. Both me and my partner worked full-time, doing 13-hour shifts, and on our days off we were barely at home. When we were home, it was minimal usage — maybe watching TV and cooking dinner for a couple of hours in the evening. Everything was always switched off when not in use. We were extremely conscious of energy usage and nothing was left running unnecessarily.

We were also specifically told that any unused money would be held as credit for winter or future usage, and that upon moving out we would be refunded anything we hadn’t used. Despite this, we never received any credit, transparency, or refund at all.

We were promised a flexible system based on actual usage, but what we experienced was the complete opposite. Instead of adjustments, we were met with higher charges and no clear explanation.

My honest advice: avoid Homebox and manage your own energy directly. Based on our experience, I would not recommend them to anyone. Do not rely on verbal promises — make sure you stay in full control of your own account and payments

The worst bill package to consider. Prices change suddenly and no form of direct service customer just automated response and AI. Dont make the same mistake l made with them.

Matthew was very helpful.It made my procedure so easy

No nonsense no hype down to earth conversation got all the relevant information I needed, wish there were more calls like this from service providers keep it up

I made a mistake on a bill and reached out to HomeBox completely upset. The mistake was totally mine, however Grace took me seriously and responded as if my complaint was legitimate. She was very professional and helped me quickly. She never called me out about my error and was so kind.

Experience with resolving a recent issue with British Gas is very good and Grace and Ryan were very helpful and understanding through out the process.

Daniel was super quick with my query and helped throughout. Thank you so much

Sam has excellent customer etiquette, and very informed about the products.

Customer service was excellent. Matthew was clear, kind and efficient in sorting out my set up with the team. Informed me of all services available to me and made the entire process very seamless.