The call was quick and easy and the gentleman on the phone was very polite and chatty. It made the experience very easy and I didn't feel pressured into any decisions.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Zobacz więcej
I've been without internet for over a month because a Virgin Media payment (£46.40) is stuck "processing" on my Homebox account, despite no outstanding balance on my end. Virgin Media has confirmed... Zobacz więcej
Reakcja na opinię
I was going to badly review Homebox because I HATED using them. When I was overseas for MONTHS and my bills kept increasing I could only email them and never get any good answers or replies stating... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Dane kontaktowe
24-128 Kemp House City Road, London, EC1V 2NX, London, Zjednoczone Królestwo
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
3,8
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lee was great.
1 września 2026
Very patient and friendly
1 września 2026
Berfin was amazing
28 sierpnia 2026
Opinia niezależna
Great experience in setting up
Great experience in setting up, super streamlined and helpful. Lee was great
24 sierpnia 2026
Tried to get through to customer…
Tried to get through to customer services relentlessly yesterday morning, spoke to 5 different representatives who all tried connecting me however, the line dropped every time. When I spoke to the 5th representative he took my contact details and promised to arrange a call back from customer services. Have not received any contact since. I will be ending my arrangement with Homebox this week, as I am receiving no value from the service.
28 sierpnia 2026
Odpowiedź od Homebox
Hi,
We're sorry to hear about the difficulty you had trying to get through to the right team.
Your account is managed by Urban Billing rather than Homebox, so any account specific queries will need to be directed to them. We have reached out to you directly with the correct contact details so that you can get in touch with the appropriate team.
We hope this helps get things resolved quickly.
The Homebox Team
Im unsure if this service is legit or…
Im unsure if this service is legit or not. I had a call setting up gas and electricity for my new property I am moving into. (1st sep) went through all numbers etc no problems. Set up direct debit for it but then didn't receive any confirmation email or an email or anything about the company's ive been set up with etc.
21 sierpnia 2026
Odpowiedź od Homebox
Hi Lewis,
We're sorry that the lack of confirmation following your initial sign up caused you to have concerns about the service.
Our Sales Team has since been in contact with you directly and we understand that the issues raised in your review have now been resolved and the relevant information provided.
We hope this has provided the reassurance and clarity you needed, and we appreciate you giving us the opportunity to address your concerns.
The Homebox Team
Homebox being helpful
Am an existing Homebox customer trying to sort out utilities for moving house. I had some misunderstandings about the process, so escalated my support ticket through the Homebox app. Alex B rang me up promptly and was helpful in sorting out moving my utilities, and gave me some steer on changing my internet service.
28 sierpnia 2026
Opinia niezależna
Lee was super friendly and helpful
Lee was super friendly and helpful! The process was so simple.
Thanks again
28 sierpnia 2026
Incorrect cancellation information…
Incorrect cancellation information given despite specifically asking if there were any cancellation fees. Immediately cancelled contract within cool-off period.
26 sierpnia 2026
Odpowiedź od Homebox
Hi,
We're sorry to hear that your sign-up experience did not meet your expectations.
We take concerns about the information provided during sign-up seriously, particularly where cancellation terms and fees are concerned. We can see that you chose to cancel within the 14 day cooling off period, during which you are entitled to cancel without an early cancellation fee.
We appreciate you taking the time to share your feedback and will ensure your concerns regarding the sign-up process are reviewed.
The Homebox Team
Really good information and excelled at…
Really good information and excelled at sorting my enquiry.
Very happy
26 sierpnia 2026
Opinia niezależna
Absolutely horrendous service
Absolutely horrendous service. Please avoid if at all possible. Far more convenient in the end to just pay the suppliers directly.
5 marca 2026
Odpowiedź od Homebox
Hi Robert,
We're sorry to hear that you're unhappy with your experience.
Your Homebox account was closed following non payment so that you could manage your utility accounts and agree suitable payment arrangements directly with your suppliers. We appreciate that this was not the outcome you had hoped for, but this was intended to allow you to manage the outstanding balances directly with each provider.
We wish you all the best going forward.
The Homebox Team
I’ve paid Homebox over £800 from my…
I’ve paid Homebox over £800 from my previous address for both my Gas and Electricity. They haven’t paid my gas bill and despite months of WhatsApp messaging and lies from them about phoning me back they have made zero contact. My gas debt has now been passed to a debt collection service and I’m now receiving threatening letters. Thanks Homebox you are worse than useless and a both of fraudulent liars
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Homebox
Hi Stefan,
We’re sorry to hear about the situation and understand how concerning it must be to receive correspondence regarding an outstanding gas balance.
As this is a public forum, we would like to clarify that no payments were made towards your Homebox account for approximately six months. During this period, the funds previously allocated towards gas had to be used towards other outstanding utilities on the account due to the missed payments.
We appreciate that this has resulted in a difficult situation and would be happy to discuss the account breakdown and outstanding balances with you directly.
The Homebox Team
Alex B helped me organise all the…
Alex B helped me organise all the utilities nice and quick, hope he gets that dinner
24 sierpnia 2026
Opinia niezależna
Very efficient
Whole process was quick and easy to understand, Lee was very helpful in getting everything sorted
24 sierpnia 2026
Helpful
Brice has been really helpful sorting out a bill issue and that was very nice to know someone was dedicated to ensuring a solution was reached. Thank you
1 sierpnia 2026
Opinia niezależna
I had no idea how I was going to solve…
I had no idea how I was going to solve the problem I am facing but homebox made it easy for me.They are so kind,caring and supportive to us as their clients. I'm looking forward to working with them for a long time.
21 sierpnia 2026
Opinia niezależna
Grace it was very helpful and polite…
Grace it was very helpful and polite she sorted the problem very quick thanks
21 sierpnia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.