Homebox  Recenzje 2265

Excellent fast service,great deals on your utilities and other services and great price for the service 👍

Easy to use and good explanations for the various coverages

Cancelled the service, tried getting a refund since December, when I did get the refund in March, it was short by £135, queried this, and up to now no response. A lot of going back and forth but very little achieved on something so straightforward.

Matthew was clear and helpful, and everything is very accessible and easy to use.

I have been with Homebox for over a year now, they had set me up with an incorrect account number, I pay them a commission for the service but due to their mismanagement of my account I have now been left with a debt of £170. Following that I have raised this directly to British Gas who have questioned why they have not paid my outstanding last bill, also I had built credit up during the course of Homebox who will hide this and make this not possible to see. Trying to contact Homebox is made impossible you are unable to call them as it will take you to an AI Generated agent who will request a call back at all times, email responses are ignored and WhatsApp is ignored. They intentionally make it hard for you to reach out to them and provide no assistance whatsoever. Takes about a week for a response since I raised a complaint via Google. If this is not dealt with I will be raising to the ombudsman as I have been chasing this issue for over 3 months now. They have set up 3 accounts incorrectly and are leaving me with a debt. Iv now left the property yet Iv been paying a company who has left me in a mess. Avoid this company if you have any sense.

Homebox has refused to pay my water bills, and after multiple attempts to contact them via WhatsApp, Phone, and Email, they continue to either refuse to respond, send generic responses, or push the useless AI chatbot on me.

I am being chased by Leep Utilities, who have not received payment from Homebox. This is unacceptable.

Matt provided impeccable service, explaining step by step how our journey with Team Homebox will unfold.

Really getting on my nerves. I told the first person I spoke to that I would rather set my own bills up separately. Have had constant phone calls everyday since. Blocked one number and another would call. Leaving voicemails to call back constantly. Very annoying considering I told them I am not interested.

Edited
This has been one of the most infuriating experiences I’ve ever had with a company. Hombox is blatantly overcharging, adding random fees with absolutely no explanation, and there is zero transparency about where these charges are coming from. It feels completely dishonest.

Trying to contact them is a joke. Emails go unanswered, calls don’t get through, and any so called “support” channels might as well not exist. It genuinely feels like they’re avoiding customers on purpose so they don’t have to deal with complaints.

And cancelling? Forget it. I’ve tried multiple times to close my account, followed every step they claim you’re supposed to take, and yet my account is still active and they continue to take money. No confirmation, no response just ongoing charges.

At this point, it feels like a complete scam. A company that takes your money, ignores you, and refuses to let you leave. Avoid Hombox at all costs.

Stay away from this company—they have been extremely unreliable and caused us significant financial stress.

They made us believe our building required tenants to use their service to set up utility accounts, which we later found was misleading. We joined in February 2025 and remained with them for a year, during which we experienced constant issues.

The first major problem arose when we received a bill from British Gas for around £1,000. Despite paying Homebox approximately £130 per month (which is similar to what we now pay directly), they had been underpaying the supplier. After months of trying to resolve this—with little to no response—we were forced to pay the outstanding balance ourselves and cancel their service.

Two months after leaving, we then received a £400 bill from Severn Trent. When we contacted them, they confirmed that no payments had been made on our account, despite us paying Homebox £32 per month for water over the past year.

Their customer service is also extremely poor. Emails take weeks to receive a response, if they are answered at all, and their phone support is very limited, with lines only open for a short window between 10am and 3pm, making it difficult to get any timely assistance.

We are now facing yet another stressful situation and may have to pay for a full year of water usage again, even though we have already paid Homebox.

Overall, this company has been disorganised, unresponsive, and has failed to pass on payments we made in good faith. I strongly advise others to avoid using their services.

Very clear communication, and extremely helpful

Brittney has been amazing, I explained the problem and/or issue and within a matter of minutes it was sorted, since moving into our home and getting set up with Homebox they have always sorted out my problem quickly, very helpful.

Brittany, was very helpful when my contract ended.

Matt was great and helped with setting up everything and being clear about all the bills. Very friendly :)

I had a great experience, so professional and friendly, usually setting up all utilities is time consuming but with my phone call with Holly i had a very quick and professional experience and made all the settings so easy

Honestly I have had the worse experience with them. They set up my account and didn’t let me know that it wasn’t active. I got sent a last bill for 800£ , I have now been sent to debit collectors for something they said they sorted 4months ago. Now I can’t even get hold of someone from the company. I get a what’s app AI generated response saying someone will get back to you and still nothing . I emailed the person who signed me up and had no response

Sometimes receive random cost changes without notice or explanation. When seeking out customer service here, it’s always awful. Have to message/ call a robot which never fixes a problem completely. We went with them to make our student house share easier and it just made everything worse.

Lee was very helpful and explained everything in detail. He was very professional and showed great patience answering all queries.

Based on my experience, Homebox needs to improve both accuracy and communication. In my case, my tenancy start date and address were recorded incorrectly despite me uploading the correct documents, which caused unnecessary delays.

Customer support also needs attention. It was very difficult to speak to someone directly, and responses through automated systems and WhatsApp were slow when the situation required urgency.

Because of these delays, I ended up arranging all my services myself within a day, which defeats the purpose of using Homebox in the first place.

Homebox should ensure that customer details are checked properly, provide quicker access to real support, and deliver on setting up services within the expected timeframe.

To be fair, they did cancel my agreement without any hidden costs, which was appreciated. However, improving the above areas would make the service far more reliable and trustworthy.