Homebox  Recenzje 

Matthew Stanley did a great job helping me set up my grandma’s bills , especially considering the bad service on my end!
Really patient and great customer service!!

Agent was helpful and informative

Good, apologies for first time‘s misunderstanding

Absolutely poor communication. Been trying to email and call the customer service team but no one is answering. DO NOT USE HOMEBOX!

Holly H was very patient, helpful in sorting out my utilities. This helped reduce some of the stress in moving house. Thank you

I would not suggest this at all, people are not honest at all.

I have had an extremely frustrating experience with Homebox and their customer service.

I was accused of not paying my WiFi bill, despite the fact that I did make the payment. I provided evidence of this, including my bank statement showing the payment, but Homebox have continued to pursue me as though I have not paid.

The customer service has been awful. The email exchanges I have had with them have been genuinely embarrassing — not only do they take far too long to respond, but their responses repeatedly suggest that they have not properly read or understood what I have written or the evidence I have provided.

Most concerningly, I have now been threatened with being reported to a debt collection agency, despite having already paid the bill and having evidence to prove it. I find this completely unacceptable and incredibly upsetting.

I would strongly recommend keeping detailed records of all payments and correspondence if you are dealing with Homebox, as I have found it extremely difficult to get this issue resolved despite providing clear evidence.

Matthew was very professional and informant regarding the utility bills. He was very helpful transitioning into my new home and putting my mind at ease with my financial circumstances. I’d definitely recommend his services.

For the love of everything that's good in the world, please DO NOT USE THIS SERVICE.

We cancelled our account in April and till date, they have not given us our final bill despite agreeing to ensure it's resolved within 12 weeks of cancelling the account.

They charge exorbitant estimates and then offer the worst customer service in the history of this country. They are never available via phone and refuse to reply emails.

It is now 4 weeks since I requested our final bill and refund on estimates charged. Everytime, I have to follow up and they always say they haven't heard from the suppliers. But when it was time to charge me and deduct, they never missed a beat.

I will keep warning every single person I can reach about this company. They are very difficult to work with, they offer horrible customer service and they do NOTHING until you prompt them.

RUN.

Very helpful

Homebox was great. Very simple for me as a foreigner to ensure all bills were taken care of. Well worth the price and Hassan was great in helping to me to move out and stop all relevant bills from creating more costs for me post move out.

Good communication and service.

Homebox missed payments on our behalf. They had unclear billing amounts, with discrepancies between energy provider bills and what they charged us. Started charging us for a service without informing us, this was then removed when we complained and cancelled our service with Homebox.

Reply update: The issue is still outstanding, and now over a month without a reply from Homebox with money still owed to us...

Terrible company. When I left them the member I spoke to over WhatsApp was very blunt and in my opinion unprofessional in how they communicated.
Then they never sent me a email or WhatsApp message regarding return of the old router. Then they decided a week or two later to tell me I had a fine of 50quid to pay because I didn't return it when they never told me from the get go I had to so I had got rid of it. Terrible company and con artist over charged too go to EE I save it self 20quid a month and got the same speeds. Do not use

Email communication can be a bit more timely.

Friendly, helpful staff who explain everything in easy to understand detail.

Good to deal with

Brice was very helpful and got my issues sorted promptly, very smooth experience from him