Himiway Recenzje 

Ich habe ein Problem mit der Bremse an meinem
Big Dog gehabt, mir wurde sehr freundlich und schnell
geholfen, das ist wirklich ein super Service.
Danke an Sylvia vom Support Team.

Missing a part on shipment, email answered right away an part is in transit.
Quick response an good customer service.

I recently purchased a Himiway bike and I’m extremely satisfied with the experience. The bike performs great, it’s sturdy, and very comfortable to ride. What impressed me the most was the customer support — always helpful, quick to respond, and truly committed to solving any issues. The technical assistance is also reliable, showing that the brand really cares about its customers even after the purchase. I highly recommend Himiway!

Der Service von Himiway ist super, ich habe ein Problem mit der Motorensteuerung. Mein anliegen wurde sehr schnell und freundlich beantwortet. Jetzt bin ich gespannt, ob das Problem mit der neuen Komponente gelöst werden kann. Danke

I work for an e-bike warehouse where we refurbish e-bikes and make sure they are in top condition. We have refurbished a few himiways and the customer service has only been excellent, efficient, and timely. We have been able to find the replacement parts we need on the website, and if it isn't on the website, then the customer service team has been able to help. These folks are awesome and if you ever need help with you bike, trust that this team will take care of you!

Lora was consistently communicative and affirmed from the beginning that there would be a positive resolution to repairing a defective throttle under manufacture warranty. It took a few weeks and eventually my Rambler was repaired. Back on the trail again thanks to Lora and my local Himiway dealer, Fattire.

There was an item that was discontinued after we ordered. Although this was frustrating, Freya was pleasant and solution minded to help us choose an alternative product. We appreciate the friendly customer approach!

Goede en snelle service voor het leveren van accessoires en onderdelen.

I ordered a D5 on Monday and received it on Thursday! I had a little technical issue that was handled by “Mike” who is a tech that answers any questions that you might have. The problem was solved promptly and the parts that were needed for the solution were ordered and delivered within a week!!! I love the bike, which I call “The BEAST”, because it is!!! I will never buy an e-bike from any other company. The whole team is fantastic! Thank you for caring about your customers Himiway!!!

Les cuento un problema que tengo con la bicicleta recientemente adquirida por la página oficial de Himiway para Europa, me dicen que les mande un video donde se escuche ese ruido que les comento y me contesta Lora que el servicio técnico les dice "que ese ruido seguramente proviene de las ruedas", cosa que es totalmente falsa ya que como técnicos especializados que supuestamente son ese ruido NO VIENE DE LAS RUEDAS, ESE RUIDO VIENE DE LA CAJA CENTRAL QUE HAY ENTRE LOS PEDALES, horrible servicio de atención al cliente.

Schnelle Antworten, aber manchmal nicht hilfreich

Did not purchase a bike but someone fraudulently tried to purchase a bike under my name. I'll spare the details but Evans at customer service helped me alot during this stressful situation. Very profesionnal! I'll only say the fact that the customer support is on a different time zone can be difficult to receive answers quickly however I always received an answer within 24 hours. Thanks for everything.

Habe mir schon 2021 den Cruiser von Himiway gekauft.
Eigentlich mach das Bike Spaß . Bis man das Ritzel wechseln will . Dann Fehlt das Passende Werkzeug .
1 Ritzel habe mit einer Flex zerschnitten .
Habe eine Stecknuss gefunden im WEB und damit die Nächste Endtäuschung erfahren . Die Nuss passt über den Stromstecker aber dann nicht über die Mutter von der Achse .

I have purchased 3 himiway cruisers over the past few years. After having a small issue on one of them, I called support and talked with Beatrice. She was able to address the problem and Freya followed up to make sure it was fixed. Both support people have been very helpful and I'm now back on the road.

I have been very pleased with my Himiway D7 Cobra Pro and the Customer Service. Everything has been wonderful!

Mike made my order so easy and pleasurable!!! Himiway has come a long way in their customer service!!!

Evans helped me trouble shoot the issue my older, "well out of warranty", bike was having. He also helped secure a reasonable price for a new motor. Because I was traveling at the time, sometimes my responses were delayed a few days from when I received Evans communications, but he continued as if it was normal.

Habe mir gestern ein himiway E-Bike gekauft. Super war der Händler, besser geht's nicht. Superfreundlich und hilfsbereit. Himiway baut sehr gute E-Bikes zum günstigen Preis. Top Ausstattung mit großer Zuladung. Immer wieder gerne. Kann Himiway bestens empfehlen

I recently purchased a Himiway Cobra Pro. I have been very happy with the performance of the bike. I had a motor issue, and reached out to their customer service. They were very responsive and were able to address the issue quickly. I also purchsed a fender set for the bike. They sent the wrong set, but after contacting Mike at their customer service, he quickly sent out the correct set. I have been very pleased with the quality of the product as well as the customer service. I feel confident that if I ever have any issues with the bike, theu will do their best to resolve to problem.