Himiway Recenzje 

I needed to order some parts for my dad's rambler bike. Freya was very helpful and quick to respond. I appreciate the prompt communication and help throughout the ordering process.

Lora,with Himiway customer service did an excellent job of staying with me on a service issue I had, which was partially my fault. Lora continued to ship me parts to get me up and running.
I’m very happy with my bike.
Thanks Lora
Phillip

I was contacted just to inform you that me that due to high demand my bike would be delayed and when I asked if another model was in stock and freya helped me find a replacement that was in stock, and helped make the process easier while leaving the line of communication open.

I bought a Himiway D5 2.0 and ran into a technical problem soon after. Freya from customer support has been handling my case, and she has been patient, clear and quick to answer every time. She walked me through the troubleshooting step by step and got a replacement part shipped to me. The issue isn't fully fixed yet since I'm still waiting on that part, but her attention has made the whole process a lot less stressful. Thanks, Freya, for the great support.

posted about an issue with my Himiway D5 Zebra on several Himiway-related Facebook pages, hoping someone could help me identify the cause of the problem.

Himiway picked up on my post, and Lynne from Support reached out to me. After some great communication and troubleshooting, they took my complaint seriously and worked with me to find a solution. New parts are now on their way!

A big shout-out to Lynne from Himiway Support and Mark from Aftersales for their excellent communication, quick responses, and professional approach throughout the entire process.

It's great to see a company take customer concerns seriously and go the extra mile to help resolve an issue. I'm very happy with how everything has been handled so far and can't wait to get back out there and enjoy my Himiway D5 Zebra again!

Thank you, Lynne and Mark, for the great support!

I love my D5 2.0 20; it's a good-looking and very comfortable bike that easily eats the slippery rail tracks of San Francisco.
Between a top-quality, cloud-like ride and an extraordinarily efficient support agent like Freya, who tirelessly helped me with sorting out promo-related questions, Himiway has earned a customer for life. Highly recommended to anyone looking for a reliable, comfortable e-bike backed by a team that genuinely cares!

Excellent communication throughout the diagnostics and replacement process. Provided timely updates on shipment and delivery. Customer support A++

⭐⭐⭐⭐⭐ Absolut begeistert – dieses Fahrrad hat mein Leben verändert!

Ich bin vom Himiway D5 2.0 mit 20-Zoll-Reifen wirklich abartig begeistert! Ich hätte niemals gedacht, dass mich ein Fahrrad so glücklich machen und meinen Alltag so positiv verändern kann. Es macht einfach unglaublich viel Spaß, damit unterwegs zu sein, und ich möchte es am liebsten gar nicht mehr hergeben.

Das Fahrrad ist für mich einfach genial. Ich liebe das Fahrgefühl, die Power und die Möglichkeit, spontan loszufahren und die Umgebung zu erkunden. Seit ich dieses Fahrrad habe, hat sich für mich unglaublich viel verändert. Ich bin motivierter, öfter unterwegs und habe jedes Mal ein Grinsen im Gesicht, wenn ich damit fahre.

Besonders hervorheben möchte ich auch den Kundenservice! Der ist einfach super, freundlich und hilfsbereit. So einen Service erlebt man wirklich gerne. Hier fühlt man sich als Kunde ernst genommen und gut aufgehoben.

Mein Fazit: Ich bin rundum glücklich und mehr als zufrieden. Das Himiway D5 2.0 ist für mich nicht einfach nur ein E-Bike, sondern ein echtes Stück Lebensqualität!

Von mir eine uneingeschränkte Kaufempfehlung und volle 5 Sterne! ⭐⭐⭐⭐⭐

Ich würde es jederzeit wieder kaufen!

Fahrrad (D5 2.0 ST) zzgl. Gepäckträger bestellt. Beides angeblich sofort lieferbar, da auf Lager. Beim Rad wurde nach über zwei Wochen festgestellt, dass es in der von mir gewünschten Farbe nicht auf Lager ist. Nach mehrmaligen Nachfragen: Hab dann eine andere Farbe gewählt und das Rad kam dann relativ kurzfristig an. Der zusätzlich bestellte Gepäckträger ist nach über 9 Wochen immer noch nicht eingetroffen und es gibt noch immer keinen verbindlichen Liefertermin!
Der regelmäßig kontaktierte Support "Leon" überschüttet einen dann mit Entschuldigungsfloskeln und vertröstet Dich dann weiterhin zu warten. Eine Rückabwicklung des Kaufvertrages ist nicht möglich. Keine Empfehlung meinerseits! Die verkaufen Ware, die sie gar nicht auf Lager haben! Daher, Finger weg!

They coordinated shipping to accommodate my schedule

They helped me with a couple of problems I’ve been having but everything is OK working great.

I wanted to recognize Leon from Himiway customer support for the excellent service he has provided me as a D7 Pro owner. Leon has been friendly, professional, responsive, and willing to actually look into my questions instead of giving me generic answers.

He previously helped me with a price-adjustment issue on my D7 Pro and has continued to follow up with me afterward. Most recently, he offered to be my direct point of contact for D7 Pro warranty questions, replacement parts, compatibility questions, and general support. He's also helping me look into the inventory and shipping status of an outstanding parts order.

Having one person I know I can contact when I need help with my bike makes a huge difference. Leon genuinely seems interested in helping the customer even after the original issue has been handled.

Thank you, Leon. Your customer service is absolutely worthy of five stars.

I really like my Himiway D5 2.0 20" bike. Customer service has been great. Mike confirmed that a right side twist throttle conversion would work on my bike. He answered a couple installation questions and sent me a video that was very helpful.

Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying to contact them via emails ( I users their support link on their website) and phone calls. I had no choice to report it to my credit card company. Then what do you know they shipped it out a roughly a month after my order even though it was canceled. I was called by someone who clearly didn’t speak English on a Sunday night at 6pm, and begged me to accept the delivery kept saying “good quality”. I have it all documented they are pretending to not to of received my emails. This company is deceptive and not customer centric. I would stay away from HEMIWAY!

My son purchased an E-bike off Marketplace, which had Himiway components installed. Even though the bike itself was not a Himiway, Freya in customer service, was able to assist us with a replacement motor and controller that made the bike run better than when we first got it. This was much appreciated!

Mike also helped me (good response) with specifics for my Himiway cruiser D3 missing screws etc. Thanks alot:)

Mike was very helpful in helping to solve the issue with our new e-bike. He was extremely prompt in our email correspondence. Tim was also very helpful.

Dear Himiway Team,

I wanted to take a moment to share what our Himiway D5 2.0 e-bikes have meant to our family and how they have become part of something much larger than simply riding bicycles.

My wife, Teresa, and I chose the Himiway D5 2.0 — Teresa riding the 20-inch version and me riding the 26-inch version. Over the past several months, these bikes have proven themselves to be strong, dependable, comfortable, and remarkably capable machines. Teresa has now ridden more than 1,000 miles on hers, while I have put just over 2,600 miles on mine.

During August 2026, our family participated in the American Cancer Society Cycle 300 Miles Challenge. The American Cancer Society's mission to improve the lives of people with cancer and their families is something we were proud to support.

Teresa successfully completed her 300-mile challenge on her Himiway D5 2.0 20". What makes her accomplishment even more remarkable is what she went through to finish it. During the challenge, she suffered an injury that required five stitches and also injured her wrist. She continued riding with the stitches and completed the final 34 miles needed to reach her 300-mile goal. It was only after she finished the challenge that we learned her wrist was actually fractured.

Since both of my parents passed away from cancer, I decided to take the challenge even further.

While the official American Cancer Society goal was 300 miles, I set a personal goal of riding 1,000 miles during the month of August on my Himiway D5 2.0 26".

I am proud to say that I completed that challenge and finished August with 1,064.4 miles.

Riding more than one thousand miles in a single month gave me the opportunity to experience the D5 2.0 under many different riding conditions and over considerable distances. The bike performed day after day and mile after mile. It became much more than transportation or recreation. It became the machine that allowed me to pursue a goal that, at the beginning of the month, seemed extraordinary.

We had also been preparing to participate in the Five-O 100K Memorial Ride, a roughly 60-mile cycling event supporting Team Raleigh and the Raleigh Police Department Foundation. Unfortunately, because of Teresa's fractured wrist, we have made the difficult decision not to participate in this year's event so that she can properly recover.

There are many e-bikes on the market, but after what we have experienced, our Himiways are truly one of a kind to us. They have carried us through personal challenges, charitable efforts, injuries, long-distance rides, and more than a thousand miles of determination in a single month.

For our family, the Himiway name is now connected with some very meaningful memories and accomplishments.

Thank you for building bicycles that have given us the ability to take on challenges we once might not have thought possible. Our two D5 2.0s have done far more than carry us from one place to another — they have helped carry us toward goals that have become very personal to our family. Thank you again, for building a bicycle capable of allowing ordinary riders to accomplish some extraordinary things

I have been a Himiway dealer in Canada for about 5 years. Until this year, they've been good. Now their support disappeared. It's virtually impossible to get parts or service support.

Himiway support more important MIKE from Himiway support has been very helpful. Mike answered all my needs and kept me informed on the status of my orders. Mike is the reason I continue to buy Himiway. I currently own 5 ebiikes from them. Thank you Himiway. George Sirstins.