Called to enquire about taking out a new sim. Spoke to Randy and Bulelani on different occasions and both were able to clearly explain everything to me and were really helpful. Very good customer serv... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Chris Ballott was the engineer who came and he did a very good job. Informative and very personable. Also professional, neat, with a lot of expertise and gave us lots of information and advice. Set... Zobacz więcej
Reakcja na opinię
I've been with Hey! Broadband less than a week and am currently suffering my second outage in Farnborough. The first took nearly 2 days to fix from report to resolution. We're about to find out ho... Zobacz więcej
Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Dane kontaktowe
25 Wilton Road, SW1V 1LW, London, Zjednoczone Królestwo
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,0
Dobra
5 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Chris Bellot was the person who done…
Chris Bellot was the person who done our installation, wonderful person, really nice and done everything perfect
26 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Nikita,
Thank you for this wonderful review! Chris truly is a gem, and we're so happy he could make your installation smooth and pleasant. Hearing that everything was done perfectly and that he was so nice to work with means the world to us. We'll be sure to celebrate Chris for a job well done. Thanks again for choosing Hey Broadband!
Kind Regards,
Yolanda
Happy with broadband customer service
Happy with broadband customer service, engineer ' Chris' installed the device in just few minutes and was too polite, thank you !
26 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello Aman,
Thank you for sharing your experience! We're delighted Chris could get you up and running so quickly. We'll make sure he sees your kind words. Enjoy your broadband!
Kind Regards,
Yolanda
Chris Bellot was very helpful
Chris Bellott was very helpful, followed every regulation and was able increase the speed of the wifi. Amazing customer service with a freindly tone and voice.
26 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Dear Zaid,
Thank you so much! Chris will be so happy to hear this. We're glad he could help improve your speeds while keeping things friendly and professional. Really appreciate you taking the time to share your experience!
Kind Regards,
Yolanda
Poor Installation and Unfair Charges
Very disappointed with HEY Broadband. After having issues caused by what appears to have been a poor original installation, they charged me £145 just to fix the problem. Instead of taking responsibility, they blamed me because I signed the installation form back in 2024 — even though the faults only became obvious later.
Customer service was dismissive, and rather than helping a loyal customer, they focused on avoiding responsibility. I would strongly advise people to think twice before signing up with them. Cheap broadband is not worth it when you end up paying extra later for problems that should never have happened in the first place.
I do not recommend HEY Broadband based on my experience.
25 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Dear Sandra,
Thank you for sharing your experience. We are truly sorry to hear how disappointed and frustrated you feel. We completely understand why being charged £145 for a fault would be upsetting, and we want to take your concerns seriously.
After looking into this matter carefully, I can see that our attending engineer made a note that the issue was caused by a broken patch cord. Unfortunately, this means the fault was not related to the original installation but rather to damage that occurred afterwards. This is why the charge was applied.
We realise this is not what you were hoping to hear, and we're sorry if this was not explained to you clearly at the time. We always aim to be transparent and fair, and we apologise if our customer service came across as dismissive, that was never our intention.
While the charge was valid based on the engineer's findings, we do want to acknowledge your frustration as a loyal customer. Your feedback is very important to us, and we will be reviewing how we communicate such situations in the future to ensure customers fully understand the reason for any charges.
Kind regards,
Yolanda
Too many connection drop outs
When it is working the speed is good (nowhere near what I'm paying for though). However in the space of a month I've had (and the area I'm in) significant issues with the connection meaning no internet for at minimum over one day, sometimes several. Also noticed the customer service has noticeably dropped over the last year. I have a few months to go on my contract but switching as can't afford all the problems which are becoming more frequent.
Edit: throughout this latest outage of 3 days the HeyBroadband status page has indicated there is no problem however Customer Support have confirmed there is one...
24 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Doug,
Thank you for your feedback. We sincerely apologise for the issues you have been experiencing with your connection recently. It is certainly not our desire that our customers be without internet, sadly, most times the issue is outside of our control; however, we strive to resolve reported outage within 2 working days and have managed to do so in the recent incidents.
We would like to know more about the poor customer service you have experienced, please send us an email to complaints@heyb.co.uk so we can look into this. We are always working to improve in every area of the business, and your feedback will be highly appreciated.
Kind Regards,
Yolanda
Terrible experience with this company
Terrible experience with this company. I informed them in advance that I was moving out of England and relocating to Scotland, where their services are not even available. I was told my account would be closed, yet months later I started receiving payment notices and debt collection pressure.
Customer service failed to properly handle a simple account closure request, despite several emails being sent. Extremely stressful and unprofessional situation.
Be very careful and always ask for written confirmation when dealing with this company.
24 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello Iacov,
We appreciate you reaching out to us.
I see that when you sent us an email in December 2025, you were informed to contact our cancellations department, however, I cannot see that this was carried out. I will raise a complaint for you with our complaints department so that we can investigate this matter and reach a fair resolution with you.
Kind Regards,
Yolanda
Not a customer yet, but rep was lovely
Not a customer yet, but the representative that I spoke with was really helpful. She answered all of my questions clearly and helped me with everything I needed. She was very patient and pleasant.
22 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Rara,
Thank you so much for sharing your experience, even though you're not a customer yet! We're absolutely delighted to hear that our representative was able to answer all of your questions clearly and patiently. Providing helpful and pleasant support is what we strive for. We look forward to having you connected with us soon!
Kind Regards,
Yolanda
The engineer was very knowledgeable
The engineer was very knowledgeable, explained everything everythingaccordingly and I’m delighted with the work done.
Thanks Chris Bellott
22 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello Arnaldo,
Thank you so much for your kind review! We're thrilled to hear that Chris Bellott was knowledgeable and took the time to explain everything clearly. It's wonderful that you're delighted with the work done. We'll make sure Chris receives your thanks and praise!
Kind Regards,
Yolanda
Odpowiedź od Hey!Broadband
Hi Harkirat,
Thank you so much! We're delighted to hear that Chris provided you with great service. We'll be sure to pass along your compliments to him! Thank you for choosing Hey Broadband!
Kind Regards,
Yolanda
Odpowiedź od Hey!Broadband
Hello,
Thank you! We're glad Chris did a great job for you. We'll be sure to pass along your kind words to him!
Kind Regards,
Yolanda
My query was resolved very quickly and…
My query was resolved very quickly and my customer support adviser alwande sithebe was very polite and made sure everything I needed to deal with was
22 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Richard,
Thank you for your lovely feedback! We're so glad to hear that your query was resolved quickly and that Alwande provided such polite and attentive support. It's wonderful that Alwande made sure everything you needed was taken care of. We'll be sure to pass along your kind words. Thanks for choosing Hey Broadband!
Kind Regards,
Yolanda
Great - until it goes wrong
I've been with them for nearly two years and I've had occasionally patchy but overall, probably a 3-4 star service, until recently. Consistent drop outs, slow speeds, and the coverage in my house has been terrible.
I'm pretty tech savvy, and have worked for BT in the past, so I know something isn't right and my job requires a consistent connection - doesn't have to be rapid, just consistent, so it was now affecting my ability to work.
Their tech department was pretty dire, firstly their phone line was very difficult to hear throughout, but I told them my router was consistently dropping out for 10-15 seconds at a time, but they couldn't see it on their end, so there wasn't a problem. I asked for them to send someone to look at it, or replace the router, they said they couldn't because there isn't a problem (that they can see) so I would have to pay £60. It very much feels like a computer says no moment, and after slamming my head against a wall for a few minutes, being gaslit that "there isn't a problem" I gave up. Bad customer service, no offer to find a solution, just being sighed at down the phone because I was being difficult trying to stay a customer of H!B, like they didn't want me to stay.
21 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello Elliot,
Thank you for your honest feedback. We respect that with your background, you know when something isn't right; and consistent dropouts affecting your work is not acceptable.
To be transparent, when our remote diagnostics show no fault, we cannot send an engineer for free. A charge applies if no issue is found with our equipment or network. We understand this feels frustrating, but we hope you can appreciate our position.
That said, we are sorry that you felt dismissed and sighed at on the phone. That is not the service we want to provide, and I will ensure your feedback is passed on.
If you're willing, we can run through some further checks remotely, or you can book a chargeable engineer visit, with the fee refunded if the fault is ours. Please let us know how you would like to proceed, one of our tech support agents will reach out to you regarding this matter.
Kind regards,
Yolanda
Ordering broadband was simple but a…
Ordering broadband was simple but a minor mistake of ordering the wrong WiFi and length of contract was soon fixed by a good team on the phone. I spoke with Sandile and all was sorted very smoothly with a new order confirmation emailed out in soon time. Thanks a bunch.
21 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Harry,
Thank you for taking the time to leave your review.
We’re really pleased to hear the ordering process was straightforward and that Sandile was able to quickly resolve the issues with your package and contract details. We’ll be sure to pass your kind comments on to him and the wider team.
Thanks again for choosing Hey!Broadband and for your support.
All the best,
Khushi
H!B
Great communication and Professional Service
Great communication from the company, everything was done very efficiently. I was always informed of any changes the cable engineer Chris Bellott was very professional and polite and was fantastic at explaining each element. I am getting very good speeds. I have had a very good experience and would highly recommend them.
21 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Sukh,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us from start to finish.
It's great to know that our communication and efficiency stood out to you, and that Chris made the process even better with his professionalism, politeness, and clear explanations. We'll be sure to pass along your kind words to him.
Delivering great speeds and a reliable service is what we aim for, so we're delighted that you're enjoying both. Thank you for the high recommendation, it truly means a lot to us!
Kind Regards,
Yolanda
The quality of Broadband service has…
The quality of Broadband service has been amazing. The best and most reliable service I have had in the UK in the past 17 years! I have been a customer of theirs since June 2024 which reminds me that their installation was also amazingly quick. Their call center is helpful to any questions I have had and the best of all is that their price is simply amazing especially in these increasingly difficult days for our budgets.
21 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello,
Thank you so much for your incredible feedback! We're absolutely delighted to hear that you’ve had such a positive experience with our broadband service, especially after 17 years in the UK. That truly means a lot to us.
It’s great to know that the quick installation, helpful call center, and affordable pricing have made a real difference for you, particularly during these challenging times. We’ll continue working hard to keep delivering the reliable service you deserve.
Thank you for being a valued customer since June 2024, we look forward to serving you for many more years to come!
Kind Regards,
Yolanda
Sharing my experience here for other…
Sharing my experience here for other potential customers who are on the fence and considering HB due to it being cheap and having 6 months off offer.
I had my installation done on the 8th May, as I use my own router (Deco WiFi 7 mesh system which is quite expensive) I was promised a bridge mode option. This was not enabled on the day and after spending hours and hours with the HB tech support, I was informed that the lead time is 2 working days. So, I was without any internet for 2+ days and then on the 11th May it started working without me changing any settings (even though HB tech support kept on blaming my mesh system). Even when connecting Ethernet straight from the ONT to a laptop it wouldn’t work. I was able to see 192.168 IP which confirmed double NAT meaning HB were still doing the routing and bridge mode was not enabled. Then they decided that my ONT was faulty and sent me another one. This again left me without internet for few more days as HB needed to provision bridge mode on the new ONT. Now, I’ve a really strange internet connection, so close to 900mbps up and down from 9am to 6pm reduced to 10mbps down between 6pm to late night, so clearly throttling my connection during those hours. As I am in the 14 days cooling off period, I requested cancellation and to my surprise, they are asking for £50 cancellation charge and for me to pay postage to return the original faulty and the new ONT. If anything, HB should compensate me for the days I’ve been without internet and will be for a period of time till I have a new connection in place. The least HB can do is not charge me anything and simply cancel my account and connection.
In a nutshell, if you simply use social media and light web browsing, this maybe a broadband for you. On the other hand, if you require reliable, consistent and a fast connection (especially if you work from home) stay well clear.
I am not happy with paying £50 for cancelling within the 14 days and will use all social media platforms to raise awareness, including emailing Lourdes Saez.
8 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Nitin,
Thank you for sharing your details with us.
We sincerely apologise for the issues you have experienced in the time you have been with us.
I see that our complaints department has contacted you with a decision on this matter, please check the email inbox you signed up with.
Kind Regards,
Yolanda
The work is very excellent done by…
The work is very excellent done by Chris Bellott, great speeds, recommend
20 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hello,
Thank you for your fantastic review! We're thrilled to hear that Chris Bellott did an excellent job and that you're enjoying great speeds. Your recommendation means a lot to us. We'll be sure to share your kind words with Chris!
Kind Regards,
Yolanda
Very nice chris bellott very cooperative
Very nice chris bellott very cooperative
20 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Pritpal,
Thank you for your great feedback! We're so glad to hear that Chris Bellott was very nice and cooperative. We'll be sure to pass along your kind words to him. Thanks for choosing Hey Broadband!
Kind Regards,
Yolanda
Yadwinder was very professional and…
Yadwinder was very professional and helpful. He installed our internet router and connected us to Hey Broadband quickly and smoothly. Everything works perfectly. Great service and friendly attitude!
20 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Pamela,
Thank you so much for your kind review! We're delighted to hear that Yadwinder provided you with professional, helpful, and friendly service. It’s great to know that the installation went smoothly and that everything is working perfectly. We’ll be sure to pass along your compliments to him. Thanks for choosing Hey Broadband!
Kind Regards,
Yolanda
The engineer Chris Bellott was on time…
The engineer Chris Bellott was on time and installed cables neat and perfect.
Speed is 900 real fibre optic.
Thanks Hey broadband
20 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Ahmed,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a 5 star experience getting happily connected to you new fast and reliable full fibre broadband!
Happy streaming!
Khushi
H!B
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