Hey!Broadband Recenzje 5208

When it is working the speed is good (nowhere near what I'm paying for though). However in the space of a month I've had (and the area I'm in) significant issues with the connection meaning no internet for at minimum over one day, sometimes several. Also noticed the customer service has noticeably dropped over the last year. I have a few months to go on my contract but switching as can't afford all the problems which are becoming more frequent.

Terrible experience with this company. I informed them in advance that I was moving out of England and relocating to Scotland, where their services are not even available. I was told my account would be closed, yet months later I started receiving payment notices and debt collection pressure.

Customer service failed to properly handle a simple account closure request, despite several emails being sent. Extremely stressful and unprofessional situation.

Be very careful and always ask for written confirmation when dealing with this company.

Not a customer yet, but the representative that I spoke with was really helpful. She answered all of my questions clearly and helped me with everything I needed. She was very patient and pleasant.

The engineer was very knowledgeable, explained everything everythingaccordingly and I’m delighted with the work done.
Thanks Chris Bellott

Great service by Chris Bellot!

Gud work Today Chris Bellott

My query was resolved very quickly and my customer support adviser alwande sithebe was very polite and made sure everything I needed to deal with was

This review seems to be the only way to get anyone from Hey!Broadband to respond to any communication to them since the customer service is ignoring all emails.
We returned their router ages ago, posted tracked, recorded packaging it up, received a proof of delivery and all.
Suddenly, out of nowhere, they email us claiming they didn't receive it. We provide proof and magically they can reconcile the package (even though it had our details and account number inside).
After their confirmation they have the package we receive an email that we owe 90 pounds for unreturned equipment. After a 1* review here they were able to reconcile it again and confirmed our account is closed, they have the equipment and no money is due.
Here we go again, we are now getting hounded by their collections team for the 90 pounds again and they are ignoring all emails stating this is incorrect.
This is absolutely appaling and I have never experienced this level of scammery from any other provider in the country. I will be filing a complaint with Communications Ombudsman and Trading Standards because this is absolutely unbeliavable.

I've been with them for nearly two years and I've had occasionally patchy but overall, probably a 3-4 star service, until recently. Consistent drop outs, slow speeds, and the coverage in my house has been terrible.
I'm pretty tech savvy, and have worked for BT in the past, so I know something isn't right and my job requires a consistent connection - doesn't have to be rapid, just consistent, so it was now affecting my ability to work.
Their tech department was pretty dire, firstly their phone line was very difficult to hear throughout, but I told them my router was consistently dropping out for 10-15 seconds at a time, but they couldn't see it on their end, so there wasn't a problem. I asked for them to send someone to look at it, or replace the router, they said they couldn't because there isn't a problem (that they can see) so I would have to pay £60. It very much feels like a computer says no moment, and after slamming my head against a wall for a few minutes, being gaslit that "there isn't a problem" I gave up. Bad customer service, no offer to find a solution, just being sighed at down the phone because I was being difficult trying to stay a customer of H!B, like they didn't want me to stay.

Ordering broadband was simple but a minor mistake of ordering the wrong WiFi and length of contract was soon fixed by a good team on the phone. I spoke with Sandile and all was sorted very smoothly with a new order confirmation emailed out in soon time. Thanks a bunch.

Great communication from the company, everything was done very efficiently. I was always informed of any changes the cable engineer Chris Bellott was very professional and polite and was fantastic at explaining each element. I am getting very good speeds. I have had a very good experience and would highly recommend them.

The quality of Broadband service has been amazing. The best and most reliable service I have had in the UK in the past 17 years! I have been a customer of theirs since June 2024 which reminds me that their installation was also amazingly quick. Their call center is helpful to any questions I have had and the best of all is that their price is simply amazing especially in these increasingly difficult days for our budgets.

Sharing my experience here for other potential customers who are on the fence and considering HB due to it being cheap and having 6 months off offer.

I had my installation done on the 8th May, as I use my own router (Deco WiFi 7 mesh system which is quite expensive) I was promised a bridge mode option. This was not enabled on the day and after spending hours and hours with the HB tech support, I was informed that the lead time is 2 working days. So, I was without any internet for 2+ days and then on the 11th May it started working without me changing any settings (even though HB tech support kept on blaming my mesh system). Even when connecting Ethernet straight from the ONT to a laptop it wouldn’t work. I was able to see 192.168 IP which confirmed double NAT meaning HB were still doing the routing and bridge mode was not enabled. Then they decided that my ONT was faulty and sent me another one. This again left me without internet for few more days as HB needed to provision bridge mode on the new ONT. Now, I’ve a really strange internet connection, so close to 900mbps up and down from 9am to 6pm reduced to 10mbps down between 6pm to late night, so clearly throttling my connection during those hours. As I am in the 14 days cooling off period, I requested cancellation and to my surprise, they are asking for £50 cancellation charge and for me to pay postage to return the original faulty and the new ONT. If anything, HB should compensate me for the days I’ve been without internet and will be for a period of time till I have a new connection in place. The least HB can do is not charge me anything and simply cancel my account and connection.

In a nutshell, if you simply use social media and light web browsing, this maybe a broadband for you. On the other hand, if you require reliable, consistent and a fast connection (especially if you work from home) stay well clear.

I am not happy with paying £50 for cancelling within the 14 days and will use all social media platforms to raise awareness, including emailing Lourdes Saez.

The work is very excellent done by Chris Bellott, great speeds, recommend

Very nice chris bellott very cooperative

Yadwinder was very professional and helpful. He installed our internet router and connected us to Hey Broadband quickly and smoothly. Everything works perfectly. Great service and friendly attitude!

The engineer Chris Bellott was on time and installed cables neat and perfect.
Speed is 900 real fibre optic.
Thanks Hey broadband

Engineer Chris Bellott attended my installation today, very satisfied, recommended

Chris bellott Is very polite person great job great experience great communication he done all the work very nice