I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service!The advisor had an amazing telephone manner, a lovely voice and was very polite throughout the call.They listen carefully, answered my question and reassured me that everyth... Zobacz więcej
Reakcja na opinię
Currently on our third day with no internet or landline and no resolution in sight. Hey!Broadband did some planned maintenance at 2am on Tuesday morning and we lost internet (as expected) but it's n... Zobacz więcej
Ash from the Technical Support Team is an absolute Gem of a person. Not only was he polite, courteous & patient but also very knowledgeable about his profession. He applied various methods to approach... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Dane kontaktowe
25 Wilton Road, SW1V 1LW, London, Zjednoczone Królestwo
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The best WiFi fitting experience I have…
The best WiFi fitting experience I have ever had dragos was carry respective and kind
1 lipca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Gvido,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Nice work
Nice work, Chris Bellott attended my installation today all great and online, thanks
1 lipca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Sayer,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Very efficient quick service from Chris
1 lipca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Robert,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Chris ballet work very well.
Chris bellott , work very well in my WiFi today great speeds.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Prabhjot,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Great service
Chris Bellott, attended my internet at home, Great service, recommended
30 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Simran,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
So far had signed up to heybroadband…
So far had signed up to heybroadband and already few months in the original price of 25 pounds has gone up to 27. On their website i saw if you have wifi issues around the home you can add a nokia mesh for 4 pounds additional a month. After on the phone we learned thats not the price, its 10 pounds a month with 2 mesh add ons plus 20 pounds delivery fee, i don't understand why £20 pounds is the delivery fee when normally you get free delivery with most places.
30 czerwca 2026
Opinia niezależna
Awful internet provider
Internet not been working since 24th May now and with no resolution in sight so paying for a service I’m not receiving and locked into a contract that would cost over £200 to get out of. Supposedly they have 30 days to resolve any issues. It’s now 36 days and they still won’t release us from the contract or fix the issues so left without internet the majority of the time.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Gemma,
We're sorry to hear about your experience and appreciate how frustrating it must be to be without service for such an extended period.
Unfortunately, as we were unable to obtain further account information following our request, we have not been able to investigate the specific circumstances surrounding the fault or provide a detailed account-specific response.
We take reports of prolonged service issues very seriously and would welcome the opportunity to review your case in full, including the status of the fault, the support you've received and the concerns you've raised regarding your contract.
Please contact us at info@heyb.co.uk quoting your review and including your account number or full service address so we can investigate this matter thoroughly.
We remain committed to resolving issues as quickly as possible and hope you'll give us the opportunity to look into this further.
All the best
Khushi
H!B
Daniel was absolutely excellent
Daniel was absolutely excellent, it was a complicated matter that required him to call me back numerous times (I was expecting to have to contact them again to follow up) but he was on the case and resolved the issue , absolutely brilliant costumer service( from this individual as I've had a really bad experience before , a number of time with this company) but this man is wonderfull, thank you .
28 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Scott,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Not sure about company, but Collin saved the day!
I decided to switch to Hey! Broadband after a door-to-door salesman promised me 900 Mbps. However, on installation day, my speed was only 90 Mbps (10 times slower than what I paid for!) The installer lied to my face, telling me to wait 2-3 days for it to speed up. Obviously, that didn’t happen. After a week of chasing, they sent a new router, but it didn't work at all even after activation. I spent hours on the phone, being passed around, promised callbacks that never happened, and left stranded for hours.
My experience was an absolute nightmare until I finally got put through to **Collin**.
Collin was an absolute lifesaver. He was incredibly patient and stayed on the line with me the entire time without hanging up once. After being deeply disappointed by this company, Collin proved to be the best employee Hey! Broadband has. He spent nearly an hour fixing the system, helping me change my Wi-Fi password, splitting the 2.4G signal, and finally tackling the speed issue. Thanks to his dedication, patience, and tech skills, my internet is now flying at the speed it actually should be.
Massive thanks to Collin! He is the only reason I am staying with this provider and feeling okay with their service now. Give this man a raise!
Additional Review / Update:
I am writing this update because after a 10-day holiday, I came back home only to find that my internet speed has dropped down to just 90 Mbps again.
It is such a shame because I thought the problem was finally fixed, and I was so happy and relieved to have figured it out after trying so hard. To see the speed drop back down after all that effort is incredibly frustrating. I really hope the team can look into this and provide a permanent solution this time.
27 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi there,
Thank you for taking the time to leave such detailed feedback.
We're sorry that your journey with Hey!Broadband got off to such a frustrating start. We completely appreciate how disappointing it must have been to experience issues with your speeds, replacement equipment and the level of communication you received, particularly when you were expecting a smooth installation.
That said, we're delighted to hear that Collin was able to turn your experience around. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to know the difference he made. Providing patient, knowledgeable support is exactly what we strive forand it's fantastic to hear that his dedication restored your confidence in our service
We're also pleased that your service is now performing as expected and delivering the speeds you signed up for.
Whilst we're disappointed we didn't earn a 5-star rating from the outset, we're committed to delivering the level of service you deserve going forward. We hope that, now your service has been resolved, you'll consider updating your review and rating in the future.
Thank you again for your feedback and for recognising Collin's outstanding support.
Best wishes,
Khushi
H!B
They offered me an amazing assistance
They offered me an amazing assistance.
It's was absolutely fantastic.
10/10 for me.
27 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Yacine,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Very good service from Chris Bellott
Very good service from Chris Bellott. The job was done very professionally and quickly. All questions were answered very well and I am very impressed with the job.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Gurleen,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my WiFi…
Engineer Chris Bellott attended my WiFi connection today very professionally, thanks recommend
26 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Shinda,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris was professional and courteous…
Chris Bellott was professional and courteous throughout well recommended
25 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Usmin,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris Bellott came to my residence…
Chris Bellott came to my residence today. He was great. It was quite difficult to get it sorted in my house but he was extremely patient and managed to get it sorted. And running smoothly. Very nice and very professional.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Suhel,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
He was nice I am very happy that Chris…
He was nice I am very happy that Chris Bellott fixed my internet today very satisfied thank you very much much appreciated
25 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Shugri,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
The worst broadband
The worst broadband! Rude on the phone when I had shown proof WiFi hadn’t been working. No escape of contract despite the fact they will not provide the service they promise. Had to constantly buy data. AVOID AT ALL COSTS!! I am now with BT and it is amazing. It was an 18 month contract and nothing but issues and rudeness!
24 lutego 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Katie,
We're sorry to hear that you were dissatisfied with both your service and your interactions with our team.
We take allegations of poor customer service seriously, as providing friendly and professional support is something we pride ourselves on. Equally, we appreciate how frustrating ongoing connectivity issues can be, particularly if they impact your day-to-day life.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to investigate the specific issues raised in your review or provide a more detailed, account-specific response.
We would always encourage customers experiencing technical issues to contact us and work with our Technical Support team, as this gives us the opportunity to investigate and, where possible, resolve the issue before a decision is made to leave.
We're sorry that on this occasion we were unable to deliver the experience you expected and wish you all the best with your new provider.
Khushi
H!B
Chris bellott has been very…
Chris bellott has been very professional,polite and very helpful and and very knowledgeable about his job .A real asset to the company.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Richard,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Unwanted door to door sales...
I have complained multiple times about the Hey Broadband door to door sales people knocking on my door, each time I've either told them, or called Hey Broadband, I've been told that I will be removed from their list, and I won't have people knocking anymore.
I've had 2 in the past 3 weeks wearing Hey Broadband uniform, neither have shown ID or announced who they're with.
I also have "No Solicitation" stickers on my door which they totally ignore.
When is Hey Broadband going to get the message that I'm not interested in their services????
23 czerwca 2026
Opinia niezależna
BLEEDING SCAMMERS DO NO TRUST after…
BLEEDING SCAMMERS DO NO TRUST after setting up a direct debit for 54. A month they have gone into my bank account and taken £100+ then £200+ now they have take over my£300+ after agreeing to set up my direct debit months ago I have all the agreements and recorded phone calls of them agreeing to set up my direct debit then receiving calls in the same day or week saying I need to set up direct debit again and Again and again! They stoped my services because they can’t be professional and set up a simple direct debit that we agreed on ( phone calls for proof) all they have done is triggered my depression and stolen my money!
24 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Mahaliha,
We're sorry to read your review and to hear that you are unhappy with your experience.
The concerns you have raised regarding Direct Debit payments and billing are serious matters, and we would like the opportunity to investigate them fully. We tried to request more information from you through Trustpilot but Unfortunately, as we have been unable to identify your account , we are unable to comment on the specific circumstances surrounding the charges mentioned in your review.
We would also like to clarify that Hey!Broadband does not remove funds from customer accounts without an underlying invoice or account balance. If there has been an error, we are committed to investigating it and putting things right where appropriate.
Please contact us at info@heyb.co.uk quoting your review, together with your account number or full address, and a member of our team will be happy to investigate this matter as a priority.
All the best,
Khushi
H!B
Great service
Great service Engineer Chris Bellott attended my Internet today, thanks
23 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Jasvir,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
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