Hertz México Recenzje 109

HORRIBLE rental company. Got a car that had air conditioning that didn't work, car would misfire after being at a complete stop, had to put air in the tires every day....and after I submitted a complaint I get a voucher for a ONE DAY free rental in Mexico when I live in the US. Never use them again! EVER!

O serviço da Hertz no México é muito ruim. Se puder evitar, evite. Obrigam você a contratar um seguro na hora que é três vezes o valor da locação e só cobre o básico. Não há transparência alguma nos valores

Very disappointing experience with AVASA / Hertz in La Paz.

On December 26, while driving from La Paz to San Carlos, the rental vehicle suffered a mechanical failure (check engine) and became undriveable. We immediately contacted roadside assistance and followed all instructions. Despite this, we had to wait more than four hours on the roadside.

We were told multiple times that the vehicle would be recovered and that a solution would be arranged. This did not happen. We were forced to interrupt our trip, return to La Paz, and book an additional hotel night at our own expense.

I personally returned the vehicle key at the La Paz Airport office (confirmed in writing), since the car could not be driven due to the mechanical issue and they didnt picked us up....

On top of that, the car had been handed over to us with an almost empty fuel tank, which was already inconvenient at pickup.

After all of this, we were still charged:

a one-way/drop-off fee

environmental fees for more days than the car was usable

airport/license fees

and rental days beyond the date of mechanical failure

Technical issues can happen — but the way this situation was handled and the subsequent billing were not customer-oriented or fair.

Request for giving back the money is out but only got the deposit back. Such a shame!

Staff were friendly while they ripped you off.
Although the booking.com booking was for a full to full fuel policy, when I got to the counter I was told that it was full to empty, non-negotiable. Ie Hertz charge you for a full tank and you return it empty. This is a complete rip-off as it's impossible to return with an empty tank. You can't judge how much you need to get back and you can't risk running out before you get there. If you are only staying locally or for a few days, there is no way you will use a full tank of petrol but you will be charged for it anyway.
32 years ago I swore never to use Eu ropecar ever again (and I haven't) Same now applies to Hertz. Never again anywhere.
These car rental names should ensure their franchises are representing them with honesty.

My flight into Puerto Vallarta was slightly delayed - the office there knew this as they had my flight details in advance.

When I arrived, they told me they had give my 7-seater car away to a walk-in customer, offering me only a much smaller car that was inadequate for my full family + bags. Apparently they gave my car away only 30 minutes.
The fact they had my flight details was shown in the list of all customer bookings (including personal details) they shared with me, in an obvious breach of personal data.

The staff are extremely rude and more interested in their mobile phones than helping. When I said that the smaller car would not do, the manager told me that was the only option and focused on texting.

People working at other car rental companies in the airport say that ‘this is a daily occurrence’. The Hertz team is known within the airport (and, I subsequently discovered, by hotels in the area) for ripping off customers, selling pre-booked cars to walk-ins, threatening any customers who complain.

One employee of another car rental company said they had resigned from Hertz because of the daily pressure by local management to exploit customers in this way, and that employees are told they need to upsell and rip-off as part of the job.

When I continued to complain, the agent called in airport security (apparently the Hertz manager there bribes them to remove customers who become troublesome). He told her there were no grounds for removing me but suggested I try another agency.

I had to book a car through National (they were excellent, and extremely helpful). This cost me considerably more, partly because National does not have an office at Manzanillo, the location where I was due to drop off the car (Hertz does had an office there, which is the only reason I had booked with them despite the 95% negative reviews online of which this is now just one more). National arranged for two colleagues to drive for 3 hours to Manzanillo on Boxing Day / my experience with them couldn’t have been more different.

Hertz customer service has completely failed to investigate, saying that my flight was delayed by three hours (it was not). They tell me they can’t be responsible for this office as it is a franchise. They won’t explain to me how this was allowed to happen and have now said they won’t respond any further. They are refusing to compensate me for the difference in price between my rental and the cost of National (Hertz has used a made-up rate, rather than the amount I have provided for them in a receipt).
I have never, ever, had an experience like this.
No wonder the stock has lost 80% of its value in the last 5 years.
I strongly recommend you avoid using Hertz in Puerto Vallarta.

What occurred at Hertz Cabo Airport (SJD) was not a mistake or "inventory issue" - it was a deliberate bait-and-switch scheme executed under the Hertz brand. Upon arrival, we checked in at the Hertz counter near baggage claim and were explicitly instructed by a Hertz employee to go outside and locate a woman holding a Hertz sign for shuttle transport to the rental facility. For context, it was our baby, us (a couple), and my 72-year-old mother-in-law plus our luggage, stroller, and carseat.

Once we went outside and found the AVASA employee holding a Hertz sign, she quickly reviewed her list and confirmed that our reservation was on it, and then informed us that no Hertz vehicles were available. This explanation is indefensible, as we had Hertz President's Circle status, a confirmed reservation, and written proof we were "on the list. When challenged, the representative offered shifting and contradictory excuses, including our reservation could have been cancelled because we booked through a third part or because perhaps we did not prepay (which is not required nor standard for rental car reservations). While we discussed with her, another (Mexican) couple arrived, checked in with her, and were permitted to board the AVASA rental car shuttle van to the facility.

She then asked how much we paid and what insurance we selected - information that is irrelevant unless price manipulation is the intent. Immediately afterward, she summoned an individual from a "different" rental agency, yet still under the "AVASA" umbrella who offered a vehicle at a rate over FOUR TIMES higher than our confirmed reservation. This is textbook consumer deception. For clarity: AVASA franchises multiple brands at SJD (Hertz, Dollar, Thrifty, Firefly, Alamo, etc.) operating out of the same facility with a shared vehicle pool. The assertion that "Hertz has no cars" while sister brands miraculously have availability at predatory prices is patently false and intentionally misleading.

When we requested to be taken in the AVASA rental car shuttle van to the Hertz office to speak with a manager, the shuttle was refused, effectively coercing us to accept the inflated alternative or be stranded. She even lied to us, telling us that she would be fired if she let us board the shuttle van. She told us to take a taxi there or an Uber. After going back-back-and-forth about what to do, we opted to take an Uber. This is also difficult because the airport apparently prohibits Ubers so they may or may not pick you up. We had two cancel on us, and one pick us up, but told us to get in as fast as possible. Once we arrived to the AVASA building, not far from the airport, our name was on the TV, welcoming us as Hertz President’s Circle guests! How hilarious, mind you, because apparently our reservation was cancelled. We approached the desk, and the AVASA employee told us he could not find our reservation so he went to his manager, who informed us that it had been cancelled (for some reason, he did not know, but told us they were now out of cars unfortunately. Meanwhile, I booked a back-up reservation while enroute directly on the AVASA Hertz website and prepaid for the car, securing the SAME price as we had paid on via the Hertz application. I then presented that reservation to the AVASA employee, and he went to talk to his manager again, and agreed they’d give us a rental car. He mentioned to husband that they were now robbing someone else of their reservation. They charged my credit card again, although I’d already prepaid, and never refunded me so I had to dispute the charge in the USA because they were unable to reverse the duplicate charge.

Three hours after landing, we were eventually presented with the rental car. It was okay, although it was dented in several areas and not properly cleaned. Thankfully, they did not try to add additional insurance coverages or any other items because I would have disputed those as well.

This conduct constitutes: * False advertising * Bait-and-switch sales practices * Misrepresentation of availability * Coercive and deceptive consumer practices It is shocking that Hertz permits its brand to be used this way. This was one of the most unethical experiences I've ever had while traveling internationally. Avoid Hertz at Cabo Airport at all costs. If you book here, expect your reservation to be meaningless and your arrival to be met with extortion-level pricing under duress. This location should be investigated.

Booked with Dollar. At the airport in Cabo San Lucas, they said my reservation was with Hertz instead. Very confusing.

I was rushed to sign without time to read. Documents were taken away.

They sold me a Renault Duster (Q6), but delivered a smaller Q4 Stepway, not suitable for 5 people.

The car had issues: faulty key and malfunctioning AC.

Contract shows a vague model name: “STE IN A – Renault”.

They sent us to multiple offices and never solved anything.

Very bad experience. Avoid AVASA (Hertz, Dollar, Thrifty, Firefly).

We booked a mid-size car from Hertz at the Cancun Airport online through the the Hertz Mexico website. When my wife went to pick up the car she waited an hour in the line-up before getting to the counter. When she did get to the counter they told her that they didn't have a mid-sized cars left and she would have to pay almost double for an upgrade to an SUV. After spending another hour arguing back and forth with the sales rep my wife determined that not only would the car cost almost double, but we'd have to buy overpriced insurance with a $2,000 deductible and a 90/10 policy that means in an accident we would still pay 10% of the cost of repairs. My wife and I discussed the options and decided to walk away and not rent a car at all -- it was cheaper to get around via Uber. This was the worst car rental experience we've ever had, and we would never try and rent a car from Hertz in Mexico again.

I had a confirmed Hertz reservation at the Guadalajara airport and proof it was active at pickup. Despite this, staff claimed it was canceled and refused to honor the rate. The only option offered was a vehicle at more than double the price, which we had no choice but to accept. Very frustrating experience and poor customer service. Would not recommend this location.

Am liebsten würde ich 0 Sterne geben. Ich hatte eine Reservierung und als ich dann das Auto abholen wollte sagte der Mann so: Nein wir haben gerade keine Autos ich muss mindestens 3h warten. Und zusätzlich wollte er mir auch noch eine Versicherung draufschlagen obwohl das nirgends steht dass das verpflichtend ist.
Wenn eine Versicherung notwendig ist soll das auch auf der Webseite angegeben werden und dass dann keine Autos zur Verfügung stehen obwohl man reserviert hast ist echt ein schlechter Service

Cobro de 600 pesos por regresar el carto con arena en la parte trasera,, la renta fue en Tepic y el carro lo lleve a Vallarta,,, jamas me habian hecho cargo por esta situacion,, la lavada de carro y aspirado entiendo es parte del servicio.

Cuestione donde en el contrato dice tal cosa, no existe,.solo un cargo "por sistena" que ellos consideraron.

Adicional, su numero de servicio a cliente y los de oficina mismo, jamas contestaron para darme solucion a otro tema.

Terrible dishonet practice. Adverstise one thing and deliver another. Absolute mickey mouse operation that disgraces an otherwise decent international brand.
Now in the lengthy process of trying to get a refund, possibly minus some trumped up fee.

I would give HERTZ through Avasa zero stars if I could. The issue is not that they have the worst process, but importantly, this is a VERY DISHONEST business. They will lie, add fees, and cheat. The manager, Lorena Michel, simply does not care. AVOID this place unless you enjoy being scammed.

Pésimo servicio, en Mexico ya las licencias son digitales y no te dicen que la debes presentar físicamente y debe coincidir el lugar de expedición de la licencia con tu INE o IFE Osea deben de ser expedidos en la misma ciudad o estado de la república y así como si nada te cancelan el auto una vez que estás en sus oficinas recogiéndolo. Tienen un sistema obsoleta y sin ninguna flexibilidad. No se lo recomiendo a nadie vayan a National donde no hay temas para rentar y trato amable!

El manejo de gasolina es confuso.

Te hacen cargo de gasolina y si lo entregas lleno el tanque , no te reembolsan el cargo y agregan otros cargos sin aclarar el concepto.
No volveré a rentar auto con Hertz, muy mala experiencia

El precio fue 4 veces más que pagado en el Internet par razón de tarjeta de pago.
Obtener el coche necesito más de 50 minutos

CHIHUAHUA HOTEL HIGHLAND (CUU)

Al llegar al día siguiente, después de reservar un auto, se me informó que no había unidades disponibles. La razón que se me dio fue que realicé la reserva después de las 6:00 p.m.
Hubiera agradecido que me llamaran a primera hora de la mañana para informármelo y así evitar tener que trasladarme hasta la agencia. La persona en el mostrador fue amable al atenderme.
Espero que corrijan este tipo de situaciones para que futuros clientes no experimenten la misma situación.

Deceptive Insurance Charges – Avoid Hertz/AVASA Mexico
I was charged over $5,000 MXN for insurance I explicitly declined, and my father-in-law was charged over $4,000 MXN. Despite our clear refusal and confirmation from staff that the charges would be removed, they were not. Employees Marlon Ayvar Jaimes and Jose Cervantes Camacho knowingly misled us. This is unacceptable behavior and a breach of trust. I am a Hertz Gold Member and expected better. Avoid Hertz Mexico at all costs.

Two experiences with car rentals with Hertz in Mexico. In the first one, even hertz called me 3 times before my trip to confirm the reservation but arrived in Culiacan, Sinaloa to simply be told by the attendant at the Hertz desk that they did not have a car for us and forcing us to rent from another agency at double the price we had reserved. The second was being told that it was mandatory for me to purchase additional insurance that was not necessary, given that the rental agreement includes basic liability and my credit card covers property damage to the vehicle (CDL/LDL). Completely disreputable operation.

Pésimo servicio no tienen unidades