Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Zobacz więcej
Reakcja na opinię
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Zobacz więcej
Reakcja na opinię
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Usługa sprzątania
- również w kategorii:
- Sprzątanie domów
- Usługi sprzątania
Informacje przekazane przez różne źródła zewnętrzne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Dane kontaktowe
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Zjednoczone Królestwo
- info@helpling.co.uk
- helpling.co.uk
3,0
Średnia
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It Was a pleasure to use use this app…
It Was a pleasure to use use this app its easy and the staff are friendly I enjoy working for helping
17 stycznia 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi Sharren,
Thanks for your review.
We're delighted to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi Kalliopi,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Very good
Very good. Variety of bookings. Good payment and calendar rota.
5 stycznia 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi Shazyah,
Thanks for your review.
We're pleased to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
very bad experience
We registered with this company and we had to deal with a very unprofessional cleaner. This company is just a platform so any problems you have with your ‘self employed’ cleaner (who is actually a random off the street) and it’s ‘sorry read the terms and conditions’ and you have to pay the charges. I found it much better to find a local cleaner directly.
9 grudnia 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Chris,
Thanks for your review, we're sorry that it's not a positive one.
As you are probably aware, the cleaners on the platform are all self employed individuals and when cases arise where the customer and cleaner are clearly in dispute, Helpling must act as a mediator and follow the guidelines, policies and procedures we have in place to ensure that the resolution is in accordance with these and as fair as we can possibly make it.
We understand that whilst this case may have not been resolved in your favour, we are a platform serving both our customers and the cleaners.
Kind regards,
Your Helpling Team
I loved this app
I loved this app, now have 2 costumers and they are great. Is very useful this app, and don’t have problems with my payment.
8 grudnia 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Aldo,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Useful service
6 grudnia 2021
Odpowiedź od Helpling UK
Hi Sean,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Awful experience
They say they send you professional cleaners but in our case it was just some guy who wanted to earn a bit of extra money on the side.
He did an awful job cleaning (most surfaces he cleaned were still dirty, he didn't do the full list of things we asked and he decided half an hour before his time was up that there was nothing left to do and finished!)
The company make it super hard to cancel the subscription and in the end asked us to give the guy some money just to support him because he is relying on the income.
If you're looking for a cleaner, post in your local facebook group and get someone who cleans places permanently, is experienced and relies on word of mouth.
29 listopada 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi there,
Thank you for your review, we're sorry that it's not a more positive one.
As you are probably aware, the cleaners on the platform are all self employed and whilst we can offer advice to the cleaners to help improve their skills, we cannot make it obligatory for them to attend any training courses or to take our advice on board. We do have a myriad of cleaners on the platform who have a wealth of positive reviews and who have very happy customers. If you'd like some assistance with rebooking with a different cleaner, we'd be more than happy to help.
We have made it very easy for customers to cancel via their account, just click 'Manage' and scroll down and click 'Cancel'. We do ask for cancellation reasons as all feedback helps up to ensure a better service for our customers.
In regards to payments, cleaners are only paid once the money is received from the customers and this is the way with many other marketplaces.
If you have any questions, please do not hesitate to reach out.
Kind regards,
Your Helpling Team
Ease of payment and excellent choice of…
Ease of payment and excellent choice of professional cleaners.
29 listopada 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Easy way to find local cleaners
Easy way to find local cleaners - with no strings attached! We loved using Helpling to find a cleaner for our home, and found one quickly by selecting the days and times we wanted cleaning. You are then able to choose between cleaners in the area, whose profile and ratings you can see before accepting. Payment is taken via credit card right after every clean, and cleaners can set their own rates which is great. Highly recommend.
27 listopada 2021
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
So far Helpling has been Excellent!
So far - so excellent! Helpling has lived up to its name of being very helpful in finding an available Cleaner - who is delightful & very efficient - explaining about payments and enabling myself and our new Cleaner to communicate before we met to sort out a few queries. I hope to use Helpling for other professionals.
24 listopada 2021
Odpowiedź od Helpling UK
Hi Elizabeth,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Great to have a cleaner app
Great to have a cleaner app . Some cleaners are brilliant others not so good. Always hoping to find a good regular cleaner. App works well tho!
21 listopada 2021
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Useful app for finding quick and cost…
Useful app for finding quick and cost effective cleaners
16 listopada 2021
Odpowiedź od Helpling UK
Hi Tomm,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
A TREMENDOUS EXPERIENCE!!!
This organization has a 0 tolerance towards cleaners and only protects customers ... I want to tell you my story:
I had an appointment with a client to clean his house and that day while I was going to him there were some unexpected events in the public transport ... I promptly notified him of my delay and he agreed to send the appointment
Subsequently I wrote to him several times to ask for an appointment but he never answered me ... the Helpling platform was not updated by him or by Helpling and so I contacted the customer by phone for the fact that Helpling did not intervene to solve the problem.
I have made a new appointment with the landlord but the day before I contacted him saying I couldn't ...
At this point he started threatening me that he would ruin my reputation by reporting this to Helpling and then doing a bad review on me.
I wrote to Helpling asking for support and they defended the client that he deserved to be sued for his aggressive behavior and I was also eliminated from working with them
IT WAS A TREMENDOUS EXPERIENCE .... Also generally the salary is very low and customers want in most cases very thorough cleaning that requires a minimum of 15 pounds per hour and not 8-9 pounds
A SHAME!!!!
DO NOT WORK WITH THIS COMPANY !!!
0 PROTECTION TOWARDS THE CLEANER AND VERY LOW PAY.... VERY VERY BAD!!!
15 listopada 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Stefano,
Thank you for your review - we're sorry to see that it's not a more positive one.
Having looked into your account, I can see that your account was removed from the platform due to the sending of inappropriate messages to the customer - this is something that is not and will not be tolerated.
If you wish to discuss this further, please send an email to info@helpling.co.uk.
Kind regards,
Your Helpling Team
Odpowiedź od Helpling UK
Hi Sean,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Easy to manage and good service
11 listopada 2021
Odpowiedź od Helpling UK
Hi Patrick,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Helpling is great for finding an…
Helpling is great for finding an affordable and reliable cleaner.
10 listopada 2021
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Easy & efficient
Website is easy to use & lets you find a cleaner who can fit in with your schedule
7 listopada 2021
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Helpling are thieves
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service is now refusing to refund the fraudulent charges, saying that "the cleaner has to confirm first". Helpling has now stopped responding to emails and as they do not have a phone number, there is no other way to chase. Helpling takes a large cut of cleaners' wages and clearly there is no additional service that justifies this. AVOID!
5 listopada 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Rik,
Thanks for your review, we're sorry it's not a more positive one.
Having looked into your account, I can confirm that your payment has already been refunded for the booking where your cleaner did not attend and will reach your account in 5-10 working days. As with any dispute, it's important that we hear both sides of the story, hence why we had to confirm with the cleaner too before creating any deductions to their future payouts, this is crucially important as we work with self employed individuals and require their consent and confirmation.
In regards to cleaner payouts, all cleaners set their own rates per hour and can clearly see what the customer will be paying when setting their payouts.
Kind regards,
Your Helpling Team
Efficient cleaning service!
3 listopada 2021
Odpowiedź od Helpling UK
Hi Stuart,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.