Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Zobacz więcej
Reakcja na opinię
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Zobacz więcej
Reakcja na opinię
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Usługa sprzątania
- również w kategorii:
- Sprzątanie domów
- Usługi sprzątania
Informacje przekazane przez różne źródła zewnętrzne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Dane kontaktowe
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Zjednoczone Królestwo
- info@helpling.co.uk
- helpling.co.uk
3,0
Średnia
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My cleaner up to date 31032022
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good and the cleaner exceeded my expectations this week, she did all the rooms very well. Thats my kitchen, bathroom, lounge, 2 bedrooms, hallway.
31 marca 2022
Odpowiedź od Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Good customer service and user friendly
30 marca 2022
Odpowiedź od Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Easy to make payment with foreign card.
25 marca 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Hit and miss
I rarely get the cleaner I select, and have had experiences where cleaners just didn't show up. Helplings has been responsive and has provided discounts after these experiences, however it has felt a been hit and miss with getting cleaners to come. When they do come, the experience has been good.
10 marca 2022
Odpowiedź od Helpling UK
Hi there,
Thank you for your review.
We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!
Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the CS Team will be in touch.
Thank you,
Your Helpling Team
Highly recommend their service!
Highly recommend their service. Easy to book on their site and they have great cleaners.
7 marca 2022
Odpowiedź od Helpling UK
Hi,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
I injoy letting helpling no where they…
I injoy letting helpling no where they can improve this best site app I love helpling only sign up one week half ago and I've already got 6 cleans book all close bye to me and a good hourly pay I'm really happy with its the best work site to work for I anit going no where as yet
1 marca 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi Natalie,
Thanks for the 5 stars!
We're pleased to hear you're happy with the service.
Your Helpling Team
Odpowiedź od Helpling UK
Hi Aamena,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great reliable cleaners
Great reliable cleaners . We have irregular cleans and even if it’s a different person they always do a great job!
25 lutego 2022
Odpowiedź od Helpling UK
Hi Joanna,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Amazing cleaner
Amazing cleaner, flat was left spotless, even organised some of our cupboards for us!
15 lutego 2022
Odpowiedź od Helpling UK
Hi there,
Thanks for your review! We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great service
Great service, easy to organise your cleans. Reliable, friendly cleaners.
13 lutego 2022
Odpowiedź od Helpling UK
Hi Muna,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Easy cleaning solution
Very easy to schedule cleaners and get a clean. Everything on credit card as well which makes it easy and not having to remember to have cash!
5 lutego 2022
Odpowiedź od Helpling UK
Hi Amanda,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Found us the best cleaner!
This site has found me out perfect cleaner! We are SO delighted. She is reliable, kind and always on time as well as always leaving our home spotless! Thank you Helping UK!
1 lutego 2022
Odpowiedź od Helpling UK
Hi Nicola,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi there,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Poor cleaners and poor customer service
This is the 3rd time in a row I’ve had an issue with helpling. Once a cleaner fly tipped and they offered me 10% off my next clean if I cashed in within 2 weeks… second time I had a last min cancellation with no apology … now my cleaner hasn’t showed and phone lines for Helpling are closed.
Poor cleaners on site and poor customer service that makes it feel like your problem.
29 stycznia 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi Beckie,
Thanks for your review - we're sorry to hear that you've had such a poor experience with the cleaners you have been matched with.
Helpling has a range of cleaners on the platform, all with different levels of experience and we're confident that we can match you with a cleaner who will clean to your standards. If you would like to give us another go, please send an email to info@helpling.co.uk.
Unfortunately, our phone lines are out of service, however, we do have a Whatsapp line available Monday - Friday and email responses available Monday - Saturday.
Kind regards,
Your Helpling Team
It's a bit confusing
It's a bit confusing, really. I didn't get the level of cleaning I expected and I'm not sure I want to give it another go since there are so few rangers available with many reviews and I wasn't placed with one that had many reviews. I'd like to cancel future cleanings
27 stycznia 2022
Odpowiedź od Helpling UK
Hi Kristin,
Thanks for your review.
We're sorry to hear that you didn't receive the standard of cleaning you were expecting. We do have some really great cleaners on the platform and we'd be happy to hand select one for you if you'd like to give us another go. If this is of interest to you, please send an email to info@helpling.co.uk.
Have a great day!
Your Helpling Team
Good and reliable service.
25 stycznia 2022
Odpowiedź od Helpling UK
Hi Davide,
Thanks for your review.
We're glad to hear that you're enjoying the service.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi Tam,
Thanks for your review.
We're so pleased to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi Stephanie,
Thanks for your review.
We're delighted to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
I'm currently working for Helpling they…
I'm currently working for Helpling they very understanding and every straight forward company I can't thanks enough I only work they hours that I can and they don't have any issue at all. I'm very grateful.
20 stycznia 2022
Opinia niezależna
Odpowiedź od Helpling UK
Hi Maria,
Thanks for your review.
We're delighted to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Odpowiedź od Helpling UK
Hi Dimitrina,
Thanks for your review.
We're glad to hear that you're enjoying the platform.
Have a great day!
Your Helpling Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.