Helpling UK Recenzje 

3521
•
Wynik TrustScore: 3 na 5

3,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługa sprzątania
  2. również w kategorii:
  3. Sprzątanie domów
  4. Usługi sprzątania

Informacje przekazane przez różne źródła zewnętrzne

Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(3521)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great experience

First time using the app. I found it a little tricky to use, however someone was always on hand immediately on WhatsApp to help, and they were brilliant. The cleaner I hired was exceptional. Brilliant at her job, and such a warm and polite person too. Prob the best experience of this sort that I have had regarding hiring a cleaner from an online service. Whole process felt very human. And I will defo use Helpling and hopefully the same cleaner again!

14 maja 2022
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Odpowiedź od Helpling UK

Hi Norma,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,
Your Helpling Team

Oceniono na 5 z 5

Easy to use service good cleaning!

Easy to book, our cleaner is fabulous

13 maja 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Elizabeth,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!
Your Helpling Team

Oceniono na 5 z 5

So far so good

So far so good. However it is early days.

11 maja 2022
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Odpowiedź od Helpling UK

Hi Gina,

Thanks for the 5 stars! We're pleased to hear you're happy with the service.

Thanks,
Your Helpling Team

Oceniono na 5 z 5

Great cleaner

Great cleaner, house was left smelling fresh and clean and was cleaned to a very good standard and the site means you can change your schedule easily and just send a request.

5 maja 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Rebkah,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,
Your Helpling Team

Oceniono na 5 z 5

Very good service

Very good service, excellent cleaner.
I must admit the Helping has improved very much over the last two years!
And they have been providing to me a cleaner who is doing a very good job diligently and methodically for a period over 2 years.
Please continue to this lever of service in the years to come too

29 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Spiros,

Thanks for the 5 stars and for taking the time to leave a review. We're really pleased to hear that you are enjoying the Helpling service.

Thanks,

Your Helpling Team

Oceniono na 5 z 5

Cleaner review 8 weeks 28.4.22

My cleaner has been coming for 8 weeks. She is very punctual, hard working, very thorough and leaves a high quality finish. She does not speak much English but we get by.

28 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Kirsty,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Oceniono na 4 z 5

Pleased so far!

Pleased so far. The app is simple to use, and everything can be done over the platform keeping things easy. Our cleaner was friendly and efficient- we will keep using them.

28 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Benjamin,

Thanks for your review! We're glad to hear that you are enjoying using the service.

Your Helpling Team

Oceniono na 5 z 5

Great to find cleaners quickly

Great to find cleaners quickly. Also great to be able to see feedback from others about them.

28 kwietnia 2022
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Odpowiedź od Helpling UK

Hi Anu,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Oceniono na 2 z 5

Won't use Helpling Again

Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in English even thought their prior messages were in English (likely Google translate).

Helpling didn't want to support and as soon as the money was transferred for the clean there was silence.

Will go direct next time.

28 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Ty,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

Your Helpling Team

Oceniono na 5 z 5

First time hiring a cleaner but very…

First time hiring a cleaner but very impressed and should have done it years ago when our physical abilities prevented thorough cleaning

28 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Gillian,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Oceniono na 5 z 5

Excellent service

Excellent service, I was very happy. Great customer service.

27 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Amy,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Oceniono na 5 z 5

Very good app for cleaning job

Very good app for cleaning job , easy to use .
Also good rate .

19 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Danielle,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying using the Helpling Partner.

Have a great day!

Your Helpling Team

Oceniono na 5 z 5

Excellent

Excellent. The site was decent and the cleaner + communication was good also.

16 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi,

Thanks for the 5 stars!

We're pleased to hear you're happy with the service.

Thanks,

Your Helpling Team

Oceniono na 1 z 5

Cleaner did not attend but charged for clean

First time using Helpling after being recommended by a friend. Found a suitable cleaner, spoke over chat and agreed a time a day. Late the night before the cleaner messages to say they have covid and can we reschedule, so I suggest an alternative but no reply. Next day I received an email to say we have been charged for the clean! No one answers the phone lines, no one replies to emails and no ones replies to whatsapps via the Helpling whatsapp helpline. Cancelled all future cleans but I can not seem to get into contact with anyone to get my money back. Would not use again.

13 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Holly,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

Your Helpling Team

Oceniono na 5 z 5

Great quality cleaners

12 kwietnia 2022
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Odpowiedź od Helpling UK

Hi Nicola,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Oceniono na 5 z 5

Great platform

Great platform, what I like about them in particular is that you can contact their customer support via whatsapp and they are very quick to respond.

8 kwietnia 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi there,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Oceniono na 1 z 5

Shameful.

This is the most
Laughable cleaning service, most unprofessional and completely irresponsible - the cleaners are not vetted, and when there’s photo proof of nothing having been cleaned they deny everything saying it’s not their responsibility as their cleaners are freelance. I had
Tinga e my flat cleaned for 9 hours after they had been in to do a post tenancy clean. Shameful. There are so many diligent, respectful and honest people looking for work- don’t go near these cow boys.

31 marca 2022
Opinia niezależna
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Odpowiedź od Helpling UK

Hi Alicia,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you! Unfortunately, please note that we do not offer end of tenancy clean.

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

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