Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Zobacz więcej
Reakcja na opinię
My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Zobacz więcej
Reakcja na opinię
Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Usługa sprzątania
- również w kategorii:
- Sprzątanie domów
- Usługi sprzątania
Informacje przekazane przez różne źródła zewnętrzne
Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Dane kontaktowe
Teddle Limited 86-90 Paul Street London , EC2A 4NE , London, Zjednoczone Królestwo
- info@helpling.co.uk
- helpling.co.uk
3,0
Średnia
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent cleaner and service!
2 listopada 2021
Odpowiedź od Helpling UK
Hi Sue,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Best cleaning website I used
We are having weekly cleanings from Helpling with one of the most experienced cleaners around our area and it has been a great experience so far! Customer service is quite responsive on Whatsapp too. I cannot really compare the service quality to one of the other cleaning service websites I used, which was a horrible experience… Definitely go with Helpling.
2 listopada 2021
Odpowiedź od Helpling UK
Hi Begum,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
A very good way to get in touch with…
A very good way to get in touch with people to help clean in your place.
1 listopada 2021
Odpowiedź od Helpling UK
Hi Rasmus & Anne
Thanks for your review.
We're happy to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Quality service provider - would recommend
Efficient, reliable, secure platform that I have confidence in
Service I received was friendly, reliable and efficient
31 października 2021
Odpowiedź od Helpling UK
Hi Francis,
Thanks for your review.
We're delighted to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Great company
27 października 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Villislava,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Very good service!
26 października 2021
Odpowiedź od Helpling UK
Hi Hanna,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Odpowiedź od Helpling UK
Hi Tigran,
Thanks for your review.
We're happy to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
I'm very good cleaner
17 października 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Andreea,
Thanks for your review.
We're pleased to hear that you're enjoying the service.
Kind regards,
Your Helpling Team
Great and efficient service
Easy to use, thanks to a user friendly interface and cleaners' reviews, booking done very easily, with fast confirmation. The cleaner who came to our house was very efficient. Would definitely recommend using Helping.
17 października 2021
Odpowiedź od Helpling UK
Hi Hubert,
We're so pleased to hear that you are really enjoying the Helpling service.
Don't forget that you can earn £20 credit with our referral scheme - share your code with your friends and they'll also receive £20 off their booking*. You can find your referral code on your Helpling dashboard.
Have a great day!
Your Helpling Team
*Only applies to new customers.
Very useful app
Very simple and easy to use app. Needs to improve functionality for 5 stars
13 października 2021
Odpowiedź od Helpling UK
Hi Gavin,
Thanks for your review!
We're pleased to hear that you're generally happy with the service.
Many thanks,
Your Helpling Team
good to find a cleaner
12 października 2021
Opinia niezależna
Odpowiedź od Helpling UK
Hi Pedro,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great service for finding a reliable quality cleaner
Great service for finding a reliable and professional cleaner. I was worried about finding someone good, fast, but I would really recommend this service.
Jess
8 października 2021
Odpowiedź od Helpling UK
Hi Jessica,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Excellent process
Excellent process, great communication. It's not cheap at £16 ph but you get what you pay for. The best cleaner we've ever had!
4 października 2021
Odpowiedź od Helpling UK
Hi Elisha,
Thanks for your review!
We're delighted to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Odpowiedź od Helpling UK
Hi Mirela,
Thanks for your review!
We're happy to hear that you're happy with the service.
Many thanks,
Your Helpling Team
The first time I tried to set up a…
The first time I tried to set up a clean I got no responses, however doing it through the app was much better than the website and I now have a wonderful cleaner!
28 września 2021
Odpowiedź od Helpling UK
Hi there,
Thanks for your review!
We're pleased to hear that you're happy with the service and now have a great cleaner - we're sorry it didn't work for you on your first try.
Many thanks,
Your Helpling Team
A useful platform
A useful platform, I needed a one off clean and was able to find someone for my second choice of date. It was very easy to make the initial booking but I found it difficult to edit it afterwards. The cleaner that came was very friendly and did a good job.
26 września 2021
Odpowiedź od Helpling UK
Hi Rebecca,
Thanks for your review!
We're pleased to hear that you're happy with the service. Unfortunately, customers are only able to edit requests by contacting customer support.
Many thanks,
Your Helpling Team
Easy platform to use ...found a cleaner…
Easy platform to use ...found a cleaner very quickly
Great to have ratings and several choices too
24 września 2021
Odpowiedź od Helpling UK
Hi Julie,
Thanks for your review!
We're happy to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Amazing service!
23 września 2021
Odpowiedź od Helpling UK
Hi Milena,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Great experience once i managed to get…
Great experience once i managed to get a cleaner booked it was easy to use .. only point i would mention is that there seems to be a shortage of cleaners if sometimes takes a couple of booking before your job gets picked ... but once allocated a very easy experience
23 września 2021
Odpowiedź od Helpling UK
Hi Jay,
Thanks for your review!
We're pleased to hear that you're happy with the service, unfortunately, yes there are a shortage of cleaners and we have found that most cleaning companies are experiencing the same difficulties.
Many thanks,
Your Helpling Team
Reliable cleaning service
I found a great cleaner through this service. The first was not so good but it was easy enough to find someone new.
23 września 2021
Odpowiedź od Helpling UK
Hi David,
Thanks for your review!
We're pleased to hear that you're happy with the service.
Many thanks,
Your Helpling Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.