We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Food is beautiful but the service could be improved. I still can't claim my salt & pepper mills because it says the codes provided are invalid. Had the same issue a few years ago with a similar offer.... Zobacz więcej
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We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Zobacz więcej
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Severe safety and quality issues – sharp bone in diced chicken & mouldy produce My experience with HelloFresh has been very disappointing. In our recent delivery, the peppers arrived mouldy, but fa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Dane kontaktowe
Irlandia
- hellofresh.ie
3,7
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quantity
I ordered 6 meals (teenagers - 3 girls and 2 boys) for 5 days. On each day so far I've had just enough for 4... and 2 with nothing.... awful
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Finbarr, we’re really sorry to hear you’ve had meals missing/left you short each day, that’s definitely not the experience we want for your family.
Our support team can investigate this properly and help get things sorted. So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann 💚
The Hellofresh Team
Just can't believe the extra time I…
Just can't believe the extra time I have on my hands from not pacing the supermarket every wk! I just LOVE the freshness of the food, the delivery to the back door, the convenience, the selection to choose from, the gorgeous taste etc etc. Delighted with my choice to join! Even the lads are helping to cook, they're tasting everything and liking the veg etc. Its just "a gift" to me and all the family!!
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Mary,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear you’re loving the freshness, convenience, and the delicious taste, especially with everyone joining in on the cooking. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Not impressed
At the beginning I was very impressed with the product but as time went on the quality of some products lowered and this meant that I wasn't getting a full meal. I spoke with customer service on a few occasions and they assured me that they would do their best for me and at that point I took a break from hellofresh. I'm now back a week and already some products weren't viable for consumption. I will be cancelling my account unfortunately.
3 września 2026
Odpowiedź od Hellofresh Ireland
We are truly sorry to learn about the inconsistent quality of the products you've received, especially after your return. We understand how frustrating it is when ingredients aren't viable for consumption, preventing you from enjoying a full meal. We appreciate you bringing this to our attention and for giving us another chance. We are actively reviewing our quality control processes to ensure that all our customers receive the fresh, high-quality ingredients they expect. Your feedback is invaluable as we work to improve our service.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Hello Fresh has completely changed our …
Hello Fresh has completely changed our dinner experience, in a fantastic positive way!
No more trying to think about what to have, going to the supermarket trying to put together dinner plans for the week etc! Definitely, for me, it works out far better value than my weekly grocery spend. On top of the fact that, there's zero waste!
Just choose what you want, click of a button!!! It's foolproof and we are trying new dishes and loving everything. The quality of the food is perfect! And I am a very fussy person when it comes to quality of food! We're months into Hello Fresh now and I can't imagine going back to the expense of regular grocery shopping and the palava around it!
30 lipca 2026
Odpowiedź od Hellofresh Ireland
We're so happy to hear that our service has transformed your dinner experience in such a positive way! It's wonderful to know that we've been able to simplify your meal planning, offer great value, and eliminate food waste for you. We're especially glad that you're enjoying trying new dishes and appreciate the quality of our food. Thank you for sharing your fantastic feedback; we truly appreciate it!
-Ann
Was good. Has gone downhill lately
I previously would have highly recommended hello fresh but recently have had a number of issues. You get a weekly box however the meat all seems to expire within 4 days of arrival now so it won't last you a week. I've had a few instances of missing ingredients and lately they have reduced the amount of portion sizes from 320g to 300g without any communication. It's not cheap so this is all very annoying and I'm considering cancelling now as there is little acknowledge or reparations when these issues are brought up.
6 września 2026
Odpowiedź od Hellofresh Ireland
We appreciate you sharing your recent experiences with us. We are concerned to hear about the recurring issues with meat freshness, missing ingredients, and the changes in portion sizes without prior notification. We understand how frustrating these inconsistencies can be, especially given the investment you make in our service. We are actively reviewing our quality control and communication processes to ensure our offerings consistently meet expectations. Your feedback is invaluable as we strive to improve and provide the high-quality experience you expect and deserve.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
–Ann💚
The Hellofresh Team
It was my first time ordering from you
It was my first time ordering from you. I was pleasantly surprised. The food was first class and the spices and herbs etc were great. I haven't been using them often enough. I really enjoyed the prawn dish. I would prefer to get a smaller amount as I am on my own and I go out at weekends. It is a bit costly also. Please do not send any more food until the 21st September. Overall, I very good experience I am happy to say. Thanks!
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
We are so glad to hear you enjoyed your first order with us, especially the prawn dish and the quality of our spices and herbs! We truly appreciate your positive feedback. We understand your concerns regarding portion size and cost, and we are always looking for ways to improve our offerings to better suit individual needs. We have also noted your delivery pause request until September 21st. Thank you for sharing your experience.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
-Ann 💚
The Hellofresh Team
Odpowiedź od Hellofresh Ireland
Hi Will,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann💚
The Hellofresh Team
I have expanded my range of dishes and…
I have expanded my range of dishes and tastes with Hello Fresh. Not all recipes have I loved but there is great quality to the food and the family is eating a lot better. Less takeaways in the house as most meals are quick and easy to prepare. The convenience of everything being there for cooking cannot be underestimated. Really enjoying the Hello Fresh journey.
8 czerwca 2026
Odpowiedź od Hellofresh Ireland
Hi Susan,
Thank you so much for taking the time to share your experience and leave a 5-star review. We’re thrilled to hear you’ve expanded your family’s range of dishes with HelloFresh, and that the quick, easy meals are helping you cut back on takeaways. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
Odpowiedź od Hellofresh Ireland
Hi Elaine,
We appreciate your feedback and are sorry the mince portion was insufficient for your needs. We are reviewing our portion sizes.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
WASTE OF TIME
WASTE OF TIME. I ordered a box several weeks ago but it never turned up so I cancelled my account. Then I got a call from them offering me a discount if I reactivated my account and assuring me that they had changed delivery companies and there would be no further issues. So I ordered a box to be delivered today and AGAIN I get a message to say that the box cannot be delivered. Don't waste your time with this crowd. In the meantime I ordered with GUSTO and had no issues and the food was good.
7 września 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
Hi PS, I’m really sorry your order didn’t arrive again after already having to cancel, especially after you were told the delivery situation had changed. That’s understandably frustrating, and we don’t want you to waste your time with us.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
Warm regards,
Ann
The HelloFresh Team 💚
What I love most about Hello Fresh is…the time it gives me back
What I love most about Hello Fresh is that it is easy. With ALL of the stuff going on in life, all the responsibilities that I have, not having to think about what to cook for the next week, then not having to go shopping at the weekend which is already busy is THE best thing about it. That and the range of delicious recipes that make me feel like I'm eating out every night. Hello Fresh gives me time back, it gives me breathing space as it's over less thing to have to worry about and be responsible for.
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Regina,
Thank you so much for taking the time to share such a thoughtful review.
We're delighted to hear that HelloFresh has made your weekly routine a little easier. Knowing that we can take the stress out of meal planning and grocery shopping, while giving you more time to focus on everything else life throws your way, is exactly what we strive for. It's also wonderful to hear that you're enjoying the variety of our recipes and that they make every dinner feel like a special occasion.
Your kind words truly mean a lot to us, and we're grateful to be part of your weekly routine. Thank you for choosing HelloFresh, and we look forward to bringing you many more delicious meals!
Kind regards,
Renzo
HelloFresh Team
The recipe cards are comprehensive
The recipe cards are comprehensive, and easy to follow, and everything is included in the pack.
30 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi David,
Thank you for taking the time to share your experience with us!
We're so pleased to hear that you've found our recipe cards easy to follow and that having all the ingredients included in your box makes cooking simple and enjoyable. We work hard to make mealtimes as convenient and stress-free as possible, so it's wonderful to know this has been your experience.
We truly appreciate your support and look forward to bringing you many more delicious and hassle-free meals.
Kind regards,
Renzo
HelloFresh Team
Beautiful recipes and great food
Beautiful recipes and great food, portion sizes just right
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Anita,
Thank you for your wonderful review!
We're delighted to hear that you're enjoying our recipes and that the portion sizes are just right for you. It's great to know we're helping make mealtimes both delicious and satisfying.
We truly appreciate your support and look forward to bringing you many more tasty meals in the future.
Kind regards,
Renzo
HelloFresh Team
I am glad we have HelloFresh
I am glad we have HelloFresh. I don't have to think about what to cook, and the food is fantastic. My 9-year-old son is able to cook for all of us because there are detailed step-by-step instructions. I highly recommend it.
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Katarina,
Thank you so much for your lovely review!
We're thrilled to hear that HelloFresh has taken the stress out of deciding what to cook and that you're enjoying the fantastic meals. It's especially wonderful to know that our step-by-step recipe cards have given your 9-year-old son the confidence to cook for the whole family. That's exactly the kind of experience we hope to create, making home cooking easy, enjoyable, and something everyone can get involved in.
Thank you for your recommendation and for choosing HelloFresh. We look forward to bringing you and your family many more delicious meals.
Kind regards,
Renzo
HelloFresh Team
This is my first time using Hellofresh
This is my first time using Hellofresh. I absolutely love the dishes. The flavours are so nice and the choice is huge.
The meals are ready so fast and everything is so fresh.
It’s delivered straight to the door.
29 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Nicola,
Thank you for your wonderful review, and welcome to the HelloFresh family!
We're delighted to hear that your first experience has been such a positive one. It's fantastic to know you're enjoying the variety of recipes, the fresh ingredients, and the delicious flavours. We're also glad that having everything delivered straight to your door and the quick preparation time has made mealtimes so much more convenient.
Thank you for choosing HelloFresh. We can't wait to bring you many more fresh and tasty meals!
Kind regards,
Renzo
HelloFresh Team
Food is on the highest quality
Food is on the highest quality. Love the way it’s packaged all ingredients in the one bag. Great tasting and the cards are very helpful and easy to follow.
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi David,
Thank you for taking the time to share your experience with us!
We're delighted to hear that you're enjoying the high quality of our ingredients and the great taste of your meals. It's also wonderful to know that you appreciate how everything is packaged together and that our recipe cards have been helpful and easy to follow. We aim to make cooking as simple, convenient, and enjoyable as possible, so your feedback means a lot to us.
Thank you for choosing HelloFresh. We look forward to delivering many more delicious meals to your doorstep!
Kind regards,
Renzo
HelloFresh Team
The recipes are truly…
The recipes are truly great,tasty,different and perfectly portioned.
The amount of packaging is a bit too
much for the size of the portions but all round great experience.
Unfortunately, I did not read the small print and did not realise that I was signing up indefinitely. I am not ready to commit just yet to boxes every week but you are doing an amazing job.
30 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Marie,
Thank you for taking the time to share your thoughtful feedback.
We're delighted to hear that you've been enjoying our tasty, varied, and perfectly portioned recipes. It's wonderful to know you've had such a positive experience overall.
We also appreciate your comments about the packaging and understand your feedback. We're sorry to hear there was some confusion regarding the ongoing subscription, and we appreciate you bringing this to our attention.
Thank you again for your kind words and support. We hope to welcome you back whenever you're ready.
Kind regards,
Renzo
HelloFresh Team
I love the variety of choice and the…
I love the variety of choice and the app is easy to use. The ingredients are fresh and there is plenty for 2 of us so good value. Preparing and cooking is fun and easy and the taste is different and better than home cooked.
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Peter,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the wide variety of recipes and finding our app easy to use. It's fantastic to know that the fresh ingredients, generous portions, and great value have made your HelloFresh experience even better. We're especially pleased that you've found preparing and cooking your meals both fun and easy, and that you're loving the delicious flavours.
Thank you for choosing HelloFresh. We look forward to bringing you many more enjoyable mealtimes!
Kind regards,
Renzo
HelloFresh Team
Absolutely appalling service from…
Absolutely appalling service from HelloFresh.
Our delivery simply did not turn up. There was no meaningful warning, no indication beforehand that it was going to be cancelled, and we were left expecting a delivery that never arrived.
The whole reason we use a service like HelloFresh is because of convenience and reliability. Both my wife and I work full-time, including evenings, and we have a 10-month-old baby. This particular week we were exceptionally busy and had deliberately relied on our HelloFresh delivery rather than finding time to go shopping. As a result, we were left without the meals we had planned for the entire week and had to scramble to make alternative arrangements at the last minute.
What makes this considerably worse is that this is not the first time HelloFresh has failed to deliver. A meal-delivery service that cannot reliably perform the one fundamental service customers are paying for — actually delivering the food — is essentially useless.
Mistakes can happen. What is unacceptable is cancelling or failing to fulfil an expected delivery without adequate notice, particularly when customers have organised their week around it. Had we been told in advance, we could at least have made other arrangements.
HelloFresh markets itself as a convenient solution for busy households. Our experience has been the exact opposite: unreliable, disruptive and an additional source of hassle. This latest failure was the final straw.
I would strongly advise anyone considering HelloFresh not to depend on it for their weekly meals. Based on our repeated experience, you simply cannot be confident that your food will actually arrive.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
Hi Jon Paul,
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We'd like the opportunity to look into this further and see how we can help make things right. As we don't have enough information here to locate your account, our team will be reaching out to you privately to gather a few more details and assist you further.
Kind regards,
Renzo
HelloFresh Team
Great food and value for money.
Great food and value for money.. customer care representatives excellent also
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Stephen,
Thank you so much for your kind words! We're delighted to hear that you're enjoying the food and finding it to be great value for money. It's also wonderful to know that our Customer Care team provided you with excellent support.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to deliver delicious meals and great service in the future.
Kind regards,
Renzo
HelloFresh Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.