We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Food is beautiful but the service could be improved. I still can't claim my salt & pepper mills because it says the codes provided are invalid. Had the same issue a few years ago with a similar offer.... Zobacz więcej
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We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Zobacz więcej
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Severe safety and quality issues – sharp bone in diced chicken & mouldy produce My experience with HelloFresh has been very disappointing. In our recent delivery, the peppers arrived mouldy, but fa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Dane kontaktowe
Irlandia
- hellofresh.ie
3,7
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Hellofresh Ireland
Hi Jan, thank you so much for the 5-star review! We’re thrilled to hear you’re enjoying the food, and that you feel it’s great value with top nutrition. 💚
-Ann
I previously left a wonderful review as…
I previously left a wonderful review as the first few meals were great but 3 of the meals out of the 7 I ordered for the week had completely gone off mouldy and wet coriander lettuce chives and sweet potato and broccoli. Obviously when packing the ingredients they use produce already expiring or about to. Defeats the whole point of the concept if you have to go to the shop to replace the gone off goods. It happened before with peppers that were mush so I stopped ordering. Thought I’d give them another go but the issue clearly hasn’t been sorted.
11 września 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
-Ann
Easy to order
Easy to order, follow the recipe and quality of produce was excellent. Meals are excellent. Only downside was the meat packs for the meals had only a 5 day expiry date, which meant I couldn't skip a day without wasting a pack.
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi E L, thank you for your review, we’re so glad to hear ordering was easy and that you enjoyed the meals and the quality of the produce. We’re sorry about the short expiry date on the meat packs and the inconvenience it caused when you wanted to skip a day. This is helpful feedback, and we’ll be sure to pass it along to our team.
-Ann
Good but sometimes
I find the chicken can be fatty at times. Also when delivered some of the packages have broken open and there is ingredients out in the box.
2 lipca 2026
Odpowiedź od Hellofresh Ireland
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reachingout to you directly to learn more and help resolve the issue
-Ann
I like the convience of hello fresh
I like the convience of hello fresh. However I've been cooking with you for a while and just recieved my 5th order. Im still waiting on the email to recieve my gift of salt & pepper mills. can you please send this email.
Thank you
16 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Conor,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Mixed emotions
Very efficient delivery and organized packaging. Got three meals for 6people. First was a pasta dish with plenty to go around. Though not terribly balanced as had little to no protein 🤔 (Mentioned I can add chicken, but that would mean I'd need to go out and buy it)
Second recipe must have had a mistake as had 2 limes in the mix that the recipe didn't call for, but calculated that one bag of cuscus (150g) is sufficient for family of 6.
Yet to make the third one...
Also disappointed, that the seasoning set was advertised as a pull, but you only receive it with subsequent orders - little cheeky
6 września 2026
Odpowiedź od Hellofresh Ireland
Hi EL,
Thank you for taking the time to share your detailed feedback with us.
We're delighted to hear that your delivery arrived efficiently and that the packaging met your expectations. It's also great to know that your first meal provided generous portions for your family.
We're sorry to hear about the issues you experienced with the recipes. We understand your point about needing to purchase additional protein, and we also apologise for the extra limes included in your box, as well as your disappointment regarding the seasoning set promotion. We appreciate you bringing these to our attention, and we'll be sure to share your feedback with the relevant teams as we continue working to improve both our recipes and overall customer experience.
Thank you again for your honest review. We hope you enjoy your third meal, and we look forward to providing you with an even better experience in the future.
Kind regards,
Renzo
HelloFresh Team
Good tasty meals but flexibility important
They are very good at finding the right herbs and spices to bring out the flavor of the other ingredients. The darne of salmon portion was made for Mickey Mouse but too small for an adult. I couldn't find my butternut squash but there was so much stuff to put away in the fridge that I might have inadvertently put a bag of veg in the freezer. Be prepared and make room for the ingredients. Finally I was recently diagnosed with Type 2 diabetes and I need to filter out things like white rice, white bread, sugar etc. There may be a way to do this but I couldn't find it? I will need to do a costing later when I have used up my discounts. I wonder if I can save even more money by purchasing my own meat and fish, IF it works out cheaper? Probably not?
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi David,
Thank you for taking the time to share your detailed feedback with us.
We're delighted to hear that you enjoyed the flavours of our meals and appreciated the herbs and spices we use. We also appreciate your honest comments about the salmon portion size and understand it didn't meet your expectations.
We also appreciate your suggestion about having more dietary filtering options when choosing recipes. Feedback like yours is incredibly valuable, and we'll be sure to share it with the relevant team as we continue looking for ways to improve our customers' experience.
Thank you again for your thoughtful review. We hope you continue to enjoy cooking with HelloFresh.
Kind regards,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Jennifer,
Thank you so much for your wonderful review!
We're thrilled to hear that you absolutely loved your first box. Knowing you had such a great first experience means a lot to us.
We truly appreciate you choosing HelloFresh, and we can't wait to bring you more delicious meals in the weeks ahead.
Thanks again for being part of the HelloFresh family!
Kind regards,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Evelyn,
Thank you so much for your wonderful review!
We're delighted to hear that everything has been wonderful so far. It means a lot to us to know you're enjoying your HelloFresh experience.
We truly appreciate your support and look forward to continuing to provide you with delicious meals and a great experience every week.
Thanks again for being part of the HelloFresh family!
Kind regards,
Renzo
HelloFresh Team
Delicious great recipe but…
Delicious great recipe but unfortunately I can’t sign up every week based on medical commitments.
I definitely recommend to my friends and hopefully I know possibly order every 2nd week. So helpful, especially when using the card and not having trouble reading recipe 👏👏🤗😊
8 września 2026
Odpowiedź od Hellofresh Ireland
Hi Bernie,
Thank you so much for your wonderful 5-star review! ⭐ We're delighted to hear that you're enjoying our delicious recipes and that you find the recipe cards easy to follow. 🍽️💚
We completely understand that medical commitments can make it difficult to receive a box every week, and that's absolutely okay. We're grateful that you've chosen to fit HelloFresh into your schedule whenever you can. 💚
It also means a lot to hear that you'd recommend us to your friends. Thank you for your kind words and continued support! 🥰 We look forward to cooking with you again whenever you're ready, whether that's every second week or whenever it suits you best. 🥕🍅
Take care, and we hope to see you again soon! 🌟
Renzo
HelloFresh Team
First order..but so far ok
8 września 2026
Odpowiedź od Hellofresh Ireland
Hi Customer,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Omy goodness Yum Yum this has been such a fab…
Omy goodness this has been such a fab experience Delighted this exists! As my partner and I were getting so fed up with shopping and running out of ideas for what to get and what to cook. Hello Fresh has been Amazing!! The meals are SO tasty, different then we'd cook and turn out restaurant standard meals. Yum yum! Really well layed out and explained instructions easy to follow. Very impressed so far! Love that it is all local and Irish too!
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Carol Ann, what a lovely review, thank you so much for taking the time to share! We’re thrilled to hear you and your partner are enjoying the tasty, restaurant-standard meals, with clear instructions that make cooking feel easy. 💚 It’s also wonderful to know you love that they’re local and Irish too.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Too many emails about crap if I want…
Too many emails about crap if I want to order ip go order getting 5 emails a day
6 września 2026
Odpowiedź od Hellofresh Ireland
Hi Alan, I’m sorry for the frustration this has caused. We understand how overwhelming it is to receive multiple emails when you’re just trying to place an order.
If you haven’t already, please review your email notification preferences so you can reduce the frequency of messages. If you continue to receive an unusually high number of emails, our support team can help check what’s causing it, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
For the mussels disch we got the…
For the mussels disch we got the ingedients but not the receipie and a few ingridients are missing but the notification arrived after we started using the receipies. Would be nice to receive that info at leat on the delivery day.
3 września 2026
Odpowiedź od Hellofresh Ireland
Hi Arne, thank you for sharing this, I'm really sorry the mussels ingredients arrived without the full recipe details and that a few items were missing. We’ll make sure this feedback is passed along so it doesn’t happen again. Could you please contact our support team so they can review your delivery and help resolve the missing information/ingredients? Please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Hello fresh starts off being a novelty…
Hello fresh starts off being a novelty and is great, however the repition of recipes and certain vegetables wears after a while, especially if you are vegetarian. I cant look at a sweet potato any more.
6 listopada 2025
Odpowiedź od Hellofresh Ireland
Hi Sarah, thanks for taking the time to share your feedback. We’re sorry to hear that the repetition of recipes and certain vegetables became tiresome, especially as a vegetarian. We’ll be sure your comments are passed along so we can keep improving the variety of menus for everyone.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Its such a scam
Its such a scam, they give you a 'free' offer to order a box and just pay the delivery fee and then the next email they send says that your account will be charged €47.99 for a week. You then cancel that payment as you only want the trial they then revoke the box and the trail. All confirmed by the customer service agent. You either sign up and pay full price or there is no promo. Such a rip off and a shame as i wouldnt ever use them now and neither would the gym members we had offered the promos to
10 września 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
Thank you for your review. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
-Ann
As above
I think it takes too long to put the dishes together and then at the end, it’s very stressful as you can have two pans and a pot all cooking together. I stopped using HelloFresh and came back once more but I am not getting your products anymore so please do not contact me or take any money from my card, Regards, Finola Tobin.
24 marca 2026
Odpowiedź od Hellofresh Ireland
Hi Mary,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann 💚
The Hellofresh Team
Quality needs to improve
I have loved having means planned for the week and more relaxed evenings by having everything there ready to be cooked. Lately the quality of food has not been up to standard unfortunately, tough chicken, bad onions etc
4 czerwca 2026
Odpowiedź od Hellofresh Ireland
Hi Customer,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
We are really enjoying our hello fresh…
We are really enjoying our hello fresh meals. I would like to see less packaging if possible (ie. larger portions of certain items if going to be using the same item in 3 recipes)
31 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Marian, 💚 Thank you so much for taking the time to leave a 5-star review, and we’re thrilled to hear you’re really enjoying our meals. We also really appreciate your feedback about reducing packaging; it’s helpful to hear what you’d like to see (like larger portions when an item is reused across recipes).
Warm regards,
Ann
The HelloFresh Team
While I have enjoyed the meals I have…
While I have enjoyed the meals I have made using hello fresh ingredients there has been a few hiccups along the way. I have received my box with missing ingredients and this week I received ingredients for a recipe I did not chose in my order.
30 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
-Ann
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.