We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Food is beautiful but the service could be improved. I still can't claim my salt & pepper mills because it says the codes provided are invalid. Had the same issue a few years ago with a similar offer.... Zobacz więcej
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We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Zobacz więcej
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Severe safety and quality issues – sharp bone in diced chicken & mouldy produce My experience with HelloFresh has been very disappointing. In our recent delivery, the peppers arrived mouldy, but fa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Dane kontaktowe
Irlandia
- hellofresh.ie
3,7
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Hellofresh Ireland
Hi Emily,
Thank you for your lovely review!
We're so pleased to hear that you enjoyed the freshness of the ingredients and found the meals so tasty.
Your feedback means a lot to us, and we can't wait to continue delivering delicious recipes and fresh ingredients for you to enjoy.
Kind regards,
Renzo
HelloFresh Team
Very healthy easy to put together…
Very healthy easy to put together dinners. Love how this takes the hassle out of planning what to buy or cook for ur dinner every wk.
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Majella,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the healthy, easy-to-prepare meals and that HelloFresh has made weekly meal planning and grocery shopping so much easier for you.
It's great to know we're helping take the hassle out of deciding what's for dinner each week. We truly appreciate your support and look forward to bringing you many more delicious meals to enjoy.
Kind regards,
Renzo
HelloFresh Team
It’s great to have all the ingredients…
It’s great to have all the ingredients in the one bag and the method clearly printed on the cards. From someone who doesn’t like cooking or food shopping it’s an answer to my prayers. I actually enjoyed cooking the hello fresh meals and they didn’t feel like a chore.
5 września 2026
Odpowiedź od Hellofresh Ireland
Hi Diane,
Thank you so much for your wonderful review.
We're delighted to hear that having all the ingredients together in one bag and the recipe cards made cooking so much easier for you. It's especially great to know that HelloFresh has helped turn something that used to feel like a chore into an enjoyable experience.
We really appreciate you taking the time to share your experience, and we hope you continue to discover more meals you'll love.
Thank you for choosing HelloFresh!
Kind regards,
Renzo
HelloFresh Resolution Team
My first order never arrived...not a good start!
I did not receive my order. I don't know why it didn't arrive.
13 września 2026
Odpowiedź od Hellofresh Ireland
Hi Patricia,
Thank you for taking the time to share your feedback, and we're very sorry to hear that your order did not arrive as expected.
We sincerely apologize for the inconvenience this caused. We can see that you've already been in touch with our team, and we'll be contacting you again shortly to provide further information and answer any remaining questions you may have.
Thank you for your patience and understanding. We appreciate the opportunity to assist you.
Kind regards,
Renzo
HelloFresh Team
Love HF
Love HF. No wasted food. Great variety. Have tried lots of recipes I would never have shopped for and enjoyed them all
26 marca 2026
Odpowiedź od Hellofresh Ireland
Hi there,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the variety of our recipes and that HelloFresh has helped reduce food waste for you. It's great to know you've discovered and enjoyed meals you might not have picked up while shopping.
We really appreciate you taking the time to share your experience, and we look forward to bringing more delicious recipes to your table.
Kind regards,
Renzo
HelloFresh Team
Disappointed with the first meal?????
Disappointed with the first meal that we cooked from Hello Fresh. The main reason, one of the key ingredients was incorrect. We should have received couscous in the pack but got Jasmine Rice, what a disappointment in that we were trying to deliver the meal as per the Hello Fresh time and had the Jasmine Rice mixed with both the supplied broth and spices, which would have worked with couscous, but not Jasmine Rice. I gave a three star but it possibly should be a two star, but we had to improvise the incorrect ingredients with couscous that we had on the shelf. We obviously did not have the other ingredients, to give the full flavor to the meal, disappointing
16 września 2026
Odpowiedź od Hellofresh Ireland
Hi Tony,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.
We'd really like the chance to make things right. We noticed you haven't been in touch with our customer care team yet, so we'll be reaching out to you directly to learn more and help resolve the issue. If you'd prefer to get in touch with us sooner, you can also reach us using the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Kind regards,
Renzo
HelloFresh Team
No delivery of first order just a credit not a refund
Never received my first box. Only given a credit not a refund. So to get money back have to have next box. Fuming isnt in it. Will be cancelling as soon as 2nd box received.
16 września 2026
Odpowiedź od Hellofresh Ireland
Hi Siobhan,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you never received your first box. We completely understand how disappointing and frustrating this must have been, especially as a new customer who was looking forward to trying HelloFresh for the first time.
We appreciate you bringing this to our attention. Please be assured that we take your concerns seriously and we’ll ensure this is reviewed carefully. We understand how important it is to receive the service you expected, and we appreciate your patience and understanding while we work to improve your experience.
If you need any further assistance, please feel free to contact us through the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Thank you again for sharing your experience with us.
Kind regards,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Michael,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your very first order was not delivered. We completely understand how disappointing this must have been, especially when you were looking forward to receiving your first HelloFresh box.
Please be assured that we take this matter seriously, and we appreciate you bringing this to our attention. We’ll make sure your concerns are reviewed and do our best to ensure this is addressed.
If you need any further assistance, please feel free to contact us through the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Thank you for your patience and understanding.
Kind regards,
Renzo
HelloFresh Team
Packaging damaged due to water (leaking ice pack)
Good quality ingredients. Packaging all wet and items all mixed up.
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Lorraine,
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the quality of our ingredients.
We're sorry to hear that your box arrived in poor condition, with wet packaging and the items mixed up. We understand how disappointing this must have been and appreciate you bringing this to our attention.
Please be assured that we take your feedback seriously and will ensure this is reviewed with the relevant teams to help improve our service and packaging experience.
If you need any further assistance, please feel free to contact us through the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Thank you again for sharing your experience with us.
Kind regards,
Renzo
HelloFresh Team
Very disappointing first experience…
Very disappointing first experience with HelloFresh.
I started a subscription last week and was really looking forward to receiving my first delivery. I was given a delivery window of 8am–7pm, but as 7pm approached, I had received absolutely no update or communication about the delivery. The delivery simply never arrived.
At 7.10pm, I had to contact HelloFresh myself, only to be told that there had been a technical issue and that my delivery would not be coming. I was advised that I would receive a full refund, along with credits to my account. When I explained how disappointed I was, I was offered further credits.
While I appreciate the refund and credits, that really doesn't address the main problem. This was my very first week with HelloFresh, and I was left at 7pm after a long day at work with no dinner, because I had been relying on the delivery. I then had to go out and buy food myself.
Things can go wrong, and I understand that. What I find particularly disappointing is the complete lack of communication. If I had been told earlier in the day that there was an issue and the delivery wasn't going to arrive, I could have made alternative arrangements. Instead, I had to chase them myself after the delivery window had ended.
Not everyone lives close to a supermarket or has the time or energy to suddenly go out and find dinner at 7pm after a long day at work. That's precisely why people use a meal delivery service in the first place.
I was willing to give HelloFresh a try, but unfortunately this has left a very poor first impression. A first delivery should be an opportunity to build confidence in the service, instead, I didn't receive a single meal and had no warning that it wasn't coming.
16 września 2026
Odpowiedź od Hellofresh Ireland
Hi Jennifer,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your first HelloFresh experience.
We completely understand how disappointing this must have been, especially after looking forward to your first delivery and planning your meals around the expected arrival time. We appreciate that while refunds and credits can help, they don’t change the inconvenience caused by not receiving your box and having to arrange dinner at short notice.
We also understand your concerns regarding the lack of communication. Being kept informed when an issue affects a delivery is important, and we’re sorry that this was not the experience you had. Your feedback has been noted and will help us continue improving the service we provide.
Please be assured that we take your experience seriously, and we appreciate you giving us the opportunity to review what happened.
If you need any further assistance, please feel free to contact us through the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Thank you again for sharing your feedback.
Kind regards,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Ruchi,
Thank you for taking the time to share your feedback. I'm really sorry to hear that your box was not delivered.
I completely understand how disappointing this must have been, especially when you were expecting to receive your HelloFresh meals. This is not the experience we want for our customers, and we appreciate you bringing this to our attention.
Please be assured that we’re looking into this and will do our best to understand what happened and support you with a resolution.
If you need any further assistance, please contact us through the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Thank you for your patience and understanding.
Kind regards,
Renzo
HelloFresh Team
I’m writing regarding my first…
I’m writing regarding my first HelloFresh order, which I placed last Saturday evening using the special offer for new customers. The order was due to be delivered Tuesday.
Unfortunately, I received no communication from the courier regarding the delivery. I contacted HelloFresh and was told that someone would call me back, but I never received that call. I then had to contact HelloFresh again myself, only to be told that the delivery could not be located and that my order had now been cancelled.
I’m extremely disappointed with how this has been handled, particularly as this was my first order with HelloFresh. I had planned my meals around the delivery and, as a result of the cancellation, I had no food in the house and was left having to make alternative arrangements at very short notice.
As a first time customer, this has been a particularly poor introduction to the service.
I hope you can give me a reason to consider trying HelloFresh again.
Kind regards,
Jacinta
13 września 2026
Odpowiedź od Hellofresh Ireland
Hi Jacinta,
Thank you for sharing your feedback. We are deeply sorry for the terrible first impression, the lack of follow-up call, and the stress caused by leaving you without food for your planned meals. Having your first order cancelled without clear updates is completely unacceptable.
We experienced an unexpected technical system glitch on September 15 that affected a batch of orders, including yours, and we have raised this directly with our IT, Operations, and Customer Care leadership teams. Our resolution team will be reaching out to you via email shortly.
Best regards,
Ann
The HelloFresh Team
So Handy
So Handy, don’t have to think about what goes with what meat. The recipes are delicious. Fresh ingredients and the portions sizes are perfect!
16 lipca 2026
Odpowiedź od Hellofresh Ireland
Hi Emma,
Thank you so much for your wonderful 5-star review, it's much appreciated! We’re delighted to hear you’re enjoying the recipes, fresh ingredients, and the portion sizes. Your kind words mean a lot to our team and encourage us to keep delivering a great experience.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team 💚
Odpowiedź od Hellofresh Ireland
Hi Katrina,
Thank you for reaching out to us. We are deeply sorry that your delivery never arrived. We know how frustrating this is, and we apologize for letting you down.
We experienced an unexpected technical issue on September 15 that impacted several orders, and we have raised this directly to our IT and Operations teams to prevent it from happening again. Our resolution team will be reaching out to you via email.
Best regards,
Ann
The HelloFresh Team
Disappointing service …
I was excited to receive my first order for dinner yesterday but my delivery never arrived. Apparently my box was not ordered and I’ve no meals for 2 nights this week. It was an inconvenience as I specifically reduced my grocery shop at the weekend. I work full time and don’t have time to shop daily for dinners.
15 września 2026
Odpowiedź od Hellofresh Ireland
Hi Onagh,
Thank you for taking the time to share your review. We are deeply and sincerely sorry that your very first HelloFresh delivery never arrived and left you without dinner plans after adjusting your weekly grocery shopping. This is completely unacceptable, and we fall far short of the standard of service you expected and deserved.
We experienced an unexpected technical issue that affected several deliveries on September 15, and we have raised this directly to our team.
Best regards,
Ann
The HelloFresh Team
My order never arrived and I had to…
My order never arrived and I had to contact the company to see why. So poor
13 września 2026
Odpowiedź od Hellofresh Ireland
Hi Martina,
Thank you for sharing your feedback. We are deeply sorry that your order never arrived and that you had to reach out to us to find out what happened. Having to chase an update is completely unacceptable, and we apologize for the poor experience.
We experienced an unexpected technical system issue on September 15 that impacted several orders, and we have raised this directly to our team. Our resolution team will be reaching out to you via email.
Best regards,
Ann
The HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Orla,
Thank you so much for your lovely review and for sharing that you received excellent service 😊 We’re really glad we could help, and we’ll be sure to pass your feedback along to the team.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
I never recieved my box
I never recieved my box. And then it automatically subsribes you for the nxt payment, after the triel
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Sabina,
Thank you for sharing your feedback. We are sincerely sorry to hear that you never received your box and for the frustration regarding your subscription updates.
We experienced an unexpected technical issue that affected several orders, and we deeply apologize for the inconvenience this caused. Our team will be reaching out to you directly via email.
Best regards,
Ann
The HelloFresh Team
"Shipped" 1st box... never delivered
They said my box was "shipped" but I received no tracking code, and it was never delivered. This was my first box, mind you. Later, customer service told me the box had not been "generated". They did refund the box and give me a discount for the next, but I all the planning I had made counting on the box had been lost. Personally, I don't believe the refunding makes the chaos worth it. The service seems unreliable. I'm trying again once at least, to see if I'll receive the box this time before giving it up completely if I don't receive it this second time. Importantly, I strongly believe this is 100% a website system issue, as the humans I interfaced with were extremely helpful, efficient and friendly.
13 września 2026
Odpowiedź od Hellofresh Ireland
Hi there!
Thank you for sharing your feedback. We are deeply sorry that your very first box was not delivered as expected and for the disruption this caused to your meal planning. You are completely right to be disappointed, and we sincerely apologize for the technical system issue that affected your order.
We appreciate your patience and for giving us another chance. Our team will be reaching out to you directly via email to confirm your refund references and assist you with your upcoming delivery.
Best regards,
Ann
The HelloFresh Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.