We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Food is beautiful but the service could be improved. I still can't claim my salt & pepper mills because it says the codes provided are invalid. Had the same issue a few years ago with a similar offer.... Zobacz więcej
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We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Zobacz więcej
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Severe safety and quality issues – sharp bone in diced chicken & mouldy produce My experience with HelloFresh has been very disappointing. In our recent delivery, the peppers arrived mouldy, but fa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Dane kontaktowe
Irlandia
- hellofresh.ie
3,7
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great choice,perfect portion size,great…
Great choice,perfect portion size,great choice of ingredients
17 września 2026
Odpowiedź od Hellofresh Ireland
Hi Kevin,
Thank you for your wonderful five-star review! We are so happy to hear that you appreciate the portion sizes and the quality of our ingredients. We strive to provide excellent choices for our customers.
Portia
HelloFresh Team
Recipes rarely very fresh
Recipes rarely very fresh, usually a snack sized cucumber or 1 tomato and a garlic if lucky
1 stycznia 2026
Odpowiedź od Hellofresh Ireland
Dear Francis,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you
taking the time to share your review. We’d really like the
chance to make things right. We noticed you haven’t been in
touch with our customer care team yet, so we’ll be reaching
out to you directly to learn more and help resolve the issue.
Portia
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Andrew,
Thank you for sharing your feedback with us! We're delighted to hear that you enjoy the ease of cooking our various meals.
We always aim to make mealtimes more convenient while still providing a variety of delicious recipes to choose from. We truly appreciate your support and hope you continue enjoying your HelloFresh experience.
Kind regards,
Renzo
HelloFresh Team
Absolutely love Hello Fresh
Absolutely love Hello Fresh! Every week im getting something different, recipes are simple, products are Fresh. Im with them more then 50 weeks and couldn't recommend them enough
24 września 2026
Odpowiedź od Hellofresh Ireland
Hi there,
Thank you so much for sharing your wonderful feedback!
We're delighted to hear that you're enjoying the variety of recipes, simple cooking experience, and fresh ingredients. It’s great to know that you've been with us for over 50 weeks and that HelloFresh has become part of your routine.
We truly appreciate your continued support and recommendation. We look forward to bringing you many more delicious meals in the weeks ahead!
Kind regards,
Renzo
HelloFresh Team
Ordered 2 meals for 6 people (12…
Ordered 2 meals for 6 people (12 servings). Really disappointing as only one box arrived with enough food for 2 people max and some ingredients were missing or under weight. When I enquired I was told a second box had been damaged. Either way, not a good impression.
20 września 2026
Odpowiedź od Hellofresh Ireland
Hello Clodagh,
We're very sorry to hear about your experience and understand how disappointing this must have been when your order arrived incomplete.
Receiving only part of your order, along with missing and underweight ingredients, is not the experience we want for our customers. We're also sorry to learn that the second box was damaged during handling.
Please be assured that your feedback has been taken seriously and will be shared with the relevant team, as we are committed to improving both our delivery process and the quality of our service.
If you need any further assistance, please don't hesitate to contact our Customer Care team by phone at +353 1 223 8958 or via Live Chat at https://www.hellofresh.ie/contact-us.
Thank you for taking the time to share your experience. We hope you'll give us another chance to provide the experience you were expecting.
Kind regards,
Renzo
HelloFresh Team
Constantly missing items
Constantly missing items. When customer support is contacted about the missing items only the value of that item is refunded. Even though it’s often an integral part of the dish. Inconvenience is the best part but I will be switching companies to see if quality is better
25 grudnia 2025
Odpowiedź od Hellofresh Ireland
Hi Killian,
Thank you for sharing your feedback. We're truly sorry to hear about the recurring issues with missing items and the inconvenience this has caused, especially when they are crucial to your meals. We understand your frustration and appreciate you bringing this to our attention. We're always striving to improve our service and your comments are valuable in helping us do so.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
– Ann 💚
The Hellofresh Team
This week one of my key ingredients for a recipes was missing…
This week one of my recipes was missing the key meat ingredient and had a different meat in the bag instead which was quite unsatisfactory when I discovered it and too late to go to the shops and buy it there instead. Also last week I was unhappy with the quality and size of the steaks there were tiny and very thin so lacked flavour would never purchase a meal with steaks in it again. Otherwise the rest of the meals in the last 2 weeks have been good
12 września 2026
Odpowiedź od Hellofresh Ireland
Hi Lucia,
Thanks for your feedback, and we're sorry to hear about your experience with the missing meat ingredient and the quality of the steaks. We appreciate you taking the time to share your review. We’d really like the chance to make things right.
We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
-Ann
Great value for money
Great value for money, healthy, easy to cook, tasty, nutricious meals. Only improvement I would suggest is somehow reducing the amount of packaging, especially the ice packs seems like such a waste
12 września 2026
Odpowiedź od Hellofresh Ireland
Thank you, Dalena, for your thoughtful review! We’re delighted you’re enjoying the value, convenience, and taste of your meals. We also appreciate your feedback about the packaging and ice packs. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Great for new ideas
Great for new ideas, good value for money and so easy to use. Meals were amazing wven my picky eater child loves them and got involved in the cooking
10 września 2026
Odpowiedź od Hellofresh Ireland
Thank you so much for your wonderful review, ChrystaD! We're delighted to hear that you found the meals easy to use and great value, and that even your picky eater enjoyed getting involved in the cooking. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
Everything is so fresh
Everything is so fresh, all meals are delivered with the exact instructions which i find very helpful when i am in a panic. Very tasty and plenty of flavour.
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Ashleen, thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying the fresh, flavorful meals and finding the instructions helpful. Your kind words mean a lot to us. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Making life so much easier
Making life so much easier! Absolutely love all the dishes sofar.
Portion sizes are very very good.
And delivery is handy and packed so well in the box
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Rina, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the dishes, generous portions, and convenient, well-packed delivery. Your kind words mean a lot to us 💚
-Ann
Food was so good
Food was so good. A lot of variety. Plenty of sauces. Highly recommend. A lot packed into my order. Plenty left over for next day.
12 września 2026
Odpowiedź od Hellofresh Ireland
Thank you so much, Grainne! We’re delighted to hear you enjoyed the variety, sauces, and generous portions. Your recommendation means a lot to us! 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
What a terrible experiance
What a terrible experiance , got a free box through a friend and said I would try it. Box was charged at full price then delivered to the wrong address in Galway instead of Dublin. I did get a refund. Recieved a 2nd box without ordering it, when I called about it I was told I had subscribbed. I cancelled straight away but was told another box was on the way as I had to give 10 days notice of cancellation.No idea what foor is in the box. Terrible custiomer car service when i called with a party line of you subscribbed to this even though i had no idea or plan to.
22 września 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details."
-Ann
Hard sell no thank you
Great to start with. Then the recipes tend to merge into one with maybe one or two varying ingredients.use by dates can sometimes ve quite short and different to what you have ordered. The hard sell is what has really reflected my score. I didn’t opt in for to he contacted via phone or sms which happens at least daily! Try it for the handiness.
21 września 2026
Odpowiedź od Hellofresh Ireland
Thanks for your feedback, and
we're sorry to hear about your
experience. We appreciate you
taking the time to share your
review. We’d really like the
chance to make things right. We
noticed you haven’t been in
touch with our customer care
team yet, so we’ll be reaching
out to you directly to learn more
and help resolve the issue.
-Ann
They cannot provide meals if you have…
They cannot provide meals if you have allergies and they will not leave you alone if you cancel their service. I’ve spoken to them on the phone , emailed them , blocked them - it does not work . They are relentless!!!!! Avoid
21 września 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
-Ann
Odpowiedź od Hellofresh Ireland
Hi Jelena,
Thank you for your wonderful review. We are so glad to hear the food is good and healthy, and that your delivery arrived well. Your 5-star rating means a lot to our team.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
I feel there were hidden charges and…
I feel there were hidden charges and fake initial delivery time
21 maja 2026
Odpowiedź od Hellofresh Ireland
Hi Josephine,
Thank you for your review.
We’re sorry to hear that your recent experience with our
customer care team didn’t meet your expectations. We
understand how frustrating that can be, and we’d really like the
opportunity to make things right.
Our team will be reaching out directly to follow up and see
how we can better assist you.
Portia
HelloFresh Team
Feedback
I’m general it is a great service and very convenient. However, the vegetables seems to be towards the end of their fresh life when they arrive.
20 września 2026
Odpowiedź od Hellofresh Ireland
Hi Noelie,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Price was different every time…
Price was different every time collected from my account. 5 seperate payments ? In one day 50 , 7.99, 7.99, 16 and 27 so nearly 100 euro crazy and totally not worth it for 4 meals for 2 people
17 września 2026
Odpowiedź od Hellofresh Ireland
Hi Ciara,
Thank you for taking the time to share your feedback.
We're really sorry to hear about your experience. We completely understand how concerning it must have been to see several separate charges taken from your account on the same day, especially when the total came as an unexpected surprise.
While the total cost of an order can sometimes be processed as multiple transactions, this is usually due to items such as premium meal upgrades, add-ons, or other selected extras being charged separately. Although they appear as individual payments, together they make up the total cost of your order.
If you need any further assistance, please don't hesitate to contact our Customer Care team using the details below:
Phone: +353 1 223 8958
Live Chat: https://www.hellofresh.ie/contact-us
Kind regards,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Emily,
Thank you for your lovely review!
We're so pleased to hear that you enjoyed the freshness of the ingredients and found the meals so tasty.
Your feedback means a lot to us, and we can't wait to continue delivering delicious recipes and fresh ingredients for you to enjoy.
Kind regards,
Renzo
HelloFresh Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.