We rarely have any problems with Hello Fresh, it almost always arrives on time, well packed with ice and with all the required ingredients. We find it very handy to cook, very occasionally a meal is a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Food is beautiful but the service could be improved. I still can't claim my salt & pepper mills because it says the codes provided are invalid. Had the same issue a few years ago with a similar offer.... Zobacz więcej
Reakcja na opinię
We have been customers now for 4 months. The food is delivered on time and the quality is excellent. The contents have always been correct and the recipes easy to follow. The meals always turn out del... Zobacz więcej
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Severe safety and quality issues – sharp bone in diced chicken & mouldy produce My experience with HelloFresh has been very disappointing. In our recent delivery, the peppers arrived mouldy, but fa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Dane kontaktowe
Irlandia
- hellofresh.ie
3,7
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Missing ingredients
Missing ingredients, veg going off after 4days in fridge, chicken has to go in freezer after 4 days, get longer in supermarket, customer service not helpful
13 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Thank you for your review.
We’re sorry to hear that your
recent experience with our
customer care team didn’t meet
your expectations. We
understand how frustrating that
can be, and we’d really like the
opportunity to make things
right.
Our team will be reaching out
directly to follow up and see
how we can better assist you
-Ann
The recipes are easy to follow
The recipes are easy to follow. Ingredients are fresh and there's no waste as its just enough for 2..
31 lipca 2026
Odpowiedź od Hellofresh Ireland
Hi Patricia, thank you so much for the 5-star rating. We’re thrilled to hear you found the recipes easy to follow and that the ingredients were fresh with no waste. We really appreciate you taking the time to share this with us.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Odpowiedź od Hellofresh Ireland
Hi Pamela,
Thank you so much for the wonderful five-star review! We are thrilled to hear that you enjoyed the delicious flavors of your dishes and appreciated how well the portions helped minimize kitchen leftovers. Happy cooking!
Portia
HelloFresh Team
Tasty, healthy, easy and quality !!
Delivered on time no delays. Meals are easy to cook and prepare. The meals are healthy and tasty. The ingredients are very good quality and fresh.There are a whole variety of different meals to choose from. It makes the weekly shop much easier 👍🏼
20 września 2026
Odpowiedź od Hellofresh Ireland
Hi Vanessa,
Thank you so much for the fantastic five-star rating! We are thrilled to hear that your deliveries have been prompt and that our fresh, high-quality ingredients are helping make your daily meal preparation both simple and enjoyable. It is wonderful to know that our wide selection of delicious options is bringing variety to your routine while making your weekly grocery routine much smoother. Happy cooking!
Portia
HelloFresh Team
Absolutely dead easy
Absolutely dead easy. Wonderful menu range. Its got me and hubby cooking together again. Lovely fresh ingredients. Really handy. Takes the stress out of deciding every day what to make for dinner. Really cost effective too. Just great 👍 👌 😀
24 września 2026
Odpowiedź od Hellofresh Ireland
Hi Kayla,
Thank you so much for such a wonderful five-star review! We are so delighted to hear that our service has made meal planning stress-free and brought you and your husband back together in the kitchen. It is fantastic to know that you are loving the fresh ingredients, diverse menu choices, and great value. We appreciate your kind feedback and wish you both many more happy moments cooking together!
Portia
HelloFresh Team
Avoid
I have cancelled this subscription successfully. I have contacted hello fresh several times. Yesterday they assured me that my subscription had been cancelled and I was removed from all emails. Today another email asking to pay for my upcoming delivery.
I’m now escalating this and contacting consumer affairs. They are a menace and now they’re going to pay for it.
3 października 2026
Opinia niezależna
Odpowiedź od Hellofresh Ireland
Hi Audrey,
We're sorry to hear about your experience and
appreciate you bringing it to our attention. We'd like to
learn more so we can look into this and help make
things right. Since we don’t have enough information
here to locate your account, our team is reaching out
privately to gather more details.
Portia
HelloFresh Team
If you are sick of food waste and takeaways HelloFresh is for you
My wife and I have been using hello fresh for 6 months now. We have yet to be disappointed with a meal. The portions are perfect, ingredients are fresh, on the rare occasion that there is an issue i.e where something is missing we have gotten in contact and we have received a credit within minutes, there is little to no food waste and we have yet to have the same meal twice. It definitely saves us money on the grocery shopping which is a massive benefit these days. The box always arrives fresh and the contents are always still cold when we unpack them, even on occasions where we will both be at work and the box is not unpacked until well into the evening. Our favourite thing about HelloFresh is that it take all the fuss of wondering what to make for dinner and having to think about and decide what to make. Instead of having tons different options to sort through in our minds and fuss over, we have our meal and instructions ready to go and just have a handful of options to choose from. We have also found that it have really lessened how much we go for a takeaway option. The food is always available in the fridge and the longest time it has taken to cook a meal is 50 mins and the estimated time to cook is pretty much bang on. Every meal comes with a recipe and instruction page that is easy to follow. My wife and I are both quite good in the kitchen but the instructions that come with the meals make it so anyone can feel like they are a professional chef and when the meal is cooked and plated up it genuinely does look and taste like something you would be more than happy to pay for in a restaurant. The selection of meals and availability for different diets is amazing. HelloFresh will be something we will be using well into the future
3 października 2026
Odpowiedź od Hellofresh Ireland
Hi Padraig,
Thank you so much for taking the time to share such a thoughtful review. We're delighted to hear that HelloFresh has become such a positive part of your and your wife's routine over the past six months.
It's wonderful to know you've been enjoying the fresh ingredients, varied recipes, and reliable deliveries. We're also pleased that, on the rare occasions something hasn't gone quite to plan, our team was able to resolve it quickly and get things back on track.
Hearing that HelloFresh has helped make mealtimes easier, reduced food waste, cut down on takeaway nights, and even saved you money means a great deal to us. We love knowing our recipes are easy to follow while still creating meals that feel restaurant-worthy at home.
Thank you for choosing HelloFresh and for letting us be part of your dinner table. We look forward to bringing you many more delicious meals in the months and years ahead!
Best,
Renzo
HelloFresh Team
Odpowiedź od Hellofresh Ireland
Hi Sean,
Thank you for your review! We're so pleased to hear that you enjoyed the food and found the portions just right.
We truly appreciate you choosing HelloFresh, and we look forward to bringing you more fresh, delicious meals to enjoy.
Kind regards,
Renzo
HelloFresh Team
This companies vision is not to be…
This companies vision is not to be taken lightly and to accomplish what they are doing with an ability to go the extra mile and be value for money while not being cheap is an absolute miracle. This company shouldnt work in a world wjrr i can get my groceries delivered for the same service fee, i can have fast food brought to my door for a fraction of the service fee being a customer of hello fresh does feel rebellious at times. Why? This world that slams use of single use of plastic and carbon emissions from logisitics co (blah blah blah) makes it very easy to criticise any kind of production line such as this; but the model just works, i also have extra, always have leftovers, if im not in the mood to follow a recipe the herbs and spices left from incomplete recipes are easily added with perfect portions making being creative with cooking fool proof. The app: ive been swayed by other offers g, etc but the technology lets it down, ive been on them websites for a matter of seconds and just thought ewww, no no because hello fresh app does it so well. I dont always update options but i rarely get something I cannot stomach its been nearly a year and ive had one or two recipes repeated i could honest to god go on about hello fresh forever it has changed my standard working week and i now spend hald the amount at the supermarket and get 10000 times better quality than i could ever get in the regualar supply chain. Right now i cannot imagine ever cancelling hello fresh as the 10 bucks in service fee for bettwr products and nutritional guidance is money well spent. Best company for ingenuity, customer service and business accumen this side of the 2000's. Well Done HF xxxxxxx
1 października 2026
Odpowiedź od Hellofresh Ireland
Hi Simone,
Thank you so much for taking the time to share such an incredible review. We're truly grateful for your kind words and are delighted to hear how much HelloFresh has positively impacted your daily routine over the past year.
It's wonderful to know you're enjoying the quality of our ingredients, the flexibility of our recipes, and the convenience of the app. We're especially pleased that HelloFresh has helped make mealtimes easier, reduced your supermarket spending, and given you the confidence to get creative in the kitchen.
Your recognition of our customer service, innovation, and the value you feel you receive means a great deal to everyone on our team. Knowing we've become such an important part of your weekly routine is the highest compliment we could ask for.
Thank you for your continued support. We look forward to bringing you many more delicious meals in the future!
Kind regards,
Renzo
HelloFresh Team
Delicious fresh ingredients delivered…
Delicious fresh ingredients delivered to your door. reliable service. Ingredients are fresh and plentiful. Great selection to choose from every week and delicious meals that are easy to prepare when you come home after a long day. Really good value for money too. We love it
27 sierpnia 2026
Odpowiedź od Hellofresh Ireland
Hi Vanessa,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the fresh ingredients, reliable deliveries, and wide variety of meals each week.
It's great to know our recipes make cooking easier after a long day and that you've found HelloFresh to be great value for money. Hearing that you love the service means so much to our team.
Thank you for choosing HelloFresh. We look forward to bringing you many more delicious meals!
Kind regards,
Renzo
HelloFresh Team
My order did not arrive yesterday
My order did not arrive yesterday. Very disappointing & inconvenient.
I spoke with online customer service who was helpful as she could be.
I will wait for my next order to arrive as it’s already processed but I will reassess my subscription then.
1 października 2026
Odpowiedź od Hellofresh Ireland
Hi Susan,
We're very sorry to hear that your order didn't arrive as expected. We understand how disappointing and inconvenient this must have been, especially when you were counting on your delivery.
Thank you for acknowledging the support you received from our Customer Care team. We're glad they were able to assist you as best they could.
We truly appreciate you giving us another opportunity with your upcoming order. Please rest assured that we'll do our best to provide a smoother experience and help prevent this from happening again.
Kind regards,
Renzo
HelloFresh Team
Lovely tasty fresh ingredients
Lovely tasty fresh ingredients
Easy to follow recipes delivered to your home
1 października 2026
Odpowiedź od Hellofresh Ireland
Hi Michelle,
Thank you for your wonderful feedback! We're delighted to hear you're enjoying the fresh ingredients, easy-to-follow recipes, and the convenience of having everything delivered to your door.
We truly appreciate your support and look forward to bringing you many more delicious meals.
Kind regards,
Renzo
HelloFresh Team
No order delivered
No order delivered. When contacted customer service no refund given. Absolute shambles.
29 września 2026
Odpowiedź od Hellofresh Ireland
Hi Kellie,
We're truly sorry to hear that your order wasn't delivered. We understand how disappointing it must have been to expect your delivery and have it not arrive as planned.
We're sorry that this was your experience with us. Please rest assured that we're continuously working to improve the reliability of our deliveries and will do our very best to provide you with a much better experience moving forward.
Kind regards,
Renzo
HelloFresh Team
Paid for a box and it never came if I…
Paid for a box and it never came if I could give this zero stars I would
25 września 2026
Odpowiedź od Hellofresh Ireland
Hi Catherine,
We're truly sorry to hear that your box never arrived despite your payment being processed. We completely understand how disappointing this must have been, especially when you were expecting your delivery. This is not the experience we want for our customers, and we’re sorry to have let you down.
We truly appreciate you sharing your feedback with us, as it helps us understand where we can improve and continue working towards providing a more reliable service.
If you’d like to discuss your experience further, please feel free to reach out to our Customer Care team via chat through your HelloFresh account or by phone at +353 1 223 8958.
Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Renzo
HelloFresh Team
My order hasn't arrived.
27 września 2026
Odpowiedź od Hellofresh Ireland
Hi Oguzhan,
We're truly sorry to hear that your order hasn’t arrived. We completely understand how disappointing it must be to be waiting for your delivery and not receive it as expected. This is not the experience we want for our customers.
Thank you for taking the time to share your experience with us. We want you to know that your comments are important to us as we continue working to improve our service and provide a more reliable experience.
Kind regards,
Renzo
HelloFresh Team
Not impressed with random selection…
Not impressed with random selection given as I forgot to select by deadline, nearly all just vegetables when I order meat or fish with every dish
10 września 2026
Odpowiedź od Hellofresh Ireland
Hi Lisa,
We're sorry to hear that you were disappointed with the meals included in your box. We completely understand how important it is to receive dishes that match your preferences, especially when you usually enjoy meals with meat or fish.
When meal selections are not completed before the deadline, meals are automatically chosen based on the preferences available on the account. We understand that this may not always reflect the choices you would have preferred.
Thank you for taking the time to share your experience with us. Please know that we value your comments and are continuously looking for ways to improve our service and make the meal selection process as clear and convenient as possible.
We hope that your future boxes better match your preferences and provide the experience you expect from HelloFresh.
Kind regards,
Renzo
HelloFresh Team
I never received my box
I never received my box. It was supposed to be delivered yesterday, the day was changed to today (Wednesday) and nothing.
28 września 2026
Odpowiedź od Hellofresh Ireland
Hi Isabela,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann💚
The Hellofresh Team
Items missing from box
We checked the delivery when we got back from work and found two days were missing the meat portion and one portion of cream cheese. I will have to go to town and replace them.
I messaged the chat bot and it acknowledged the problem and credited my account.
26 września 2026
Odpowiedź od Hellofresh Ireland
Hi T Juleff, I’m really sorry to hear your order arrived missing two meat portions and one cream cheese portion. That’s not the experience we want for you.
We understand the chatbot credited your account, but we’d still like to help make this right. Since this is a public review, please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann 💚
The Hellofresh Team
Odpowiedź od Hellofresh Ireland
Hi Gerard, thank you for taking the time to leave a 4-star review. We’re so happy to hear you loved the produce and that the portions were the right size. We really appreciate your support.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
My box never arrived
25 września 2026
Odpowiedź od Hellofresh Ireland
Hi Frank.
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
We would be more than happy to get this sorted for you.
All the best,
– Ann💚
The Hellofresh Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.