I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on bu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My wife and I have been using Hello Fresh for 3 meals a week since the next door neighbour gave us a free box voucher in 2020 during the lockdown. We have enjoyed the tasty meals and variety of choice... Zobacz więcej
Reakcja na opinię
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Zobacz więcej
Reakcja na opinię
We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Dane kontaktowe
Nowa Zelandia
- hellofresh.co.nz
4,0
Dobra
15 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Do not subscribe to Hellofresh
You cannot delete or unsubscribe from your account using the app. So I continuously "skip delivery"... until I forgot about it and suddenly there is a order that I did not want on my doorstep. I rung them straight away and they say my credit card declined, thats because it is my expired card and I did not wish to get anymore boxes from you so did not update it... Why did you send out the boxes with a declined card? Why not ring the customer, you have my phone number? They had recently updated their app which I had not done on my phone so I never received any notifications either... But anyway no, no phonecall, on the app you instantly get allocated meals - this is wrong, as they say you ordered the meals... no, it was automatic. Your app should wait for meals to be selected as this shows the customer wants the order!! So now I have a box I do not want and did not order and still have to pay for it!! Otherwise they take me to the debt collectors... DO NOT GET INVOLVED IN THIS COMPANY!!!!!!!!!!!!!!!!
I would have emailed them, this instead of putting it on here but they dont have a public email system.. obviously too many complaints maybe?
6 maja 2026
Opinia niezależna
Odpowiedź od HelloFresh New Zealand
Hi Sharon
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
HelloFresh has easy to follow recipes
HelloFresh has easy to follow recipes, they’re quick and easy.
5 maja 2026
Opinia niezależna
Odpowiedź od HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Odpowiedź od HelloFresh New Zealand
We're so happy you're enjoying the variety of our meals! Thank you for your positive feedback; it means a lot to us! ⭐
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊 You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊💚
- Blanch
We love the meals as it means our meal…
We love the meals as it means our meal planning is so much easier. The delivery on a Sunday works well for us.
The quality of some of the vegetables is not at the expected level. We understand the packing day would be Saturday, but by the time we cook a few days later, the vegetables are sometimes past their best.
Avocados can never be used as they are always too hard.
2 grudnia 2025
Odpowiedź od HelloFresh New Zealand
We appreciate you sharing your feedback. We're glad our meals simplify your planning and the delivery day suits you. We're sorry the vegetable quality wasn't consistent and the avocados were too hard. We'll review our sourcing and packing processes to improve freshness.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊 You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊💚
- Blanch
Recommended
Meals have a good balance of simplicity to make & tasty with good portions - at a good price.
21 maja 2025
Odpowiedź od HelloFresh New Zealand
We appreciate your five-star rating! It's great to know you find our meals simple, tasty, and well-portioned at a good price. Thanks for sharing!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Not worth it
Repetitive menu options, quality of meat and veges very average at best. If you order for more than 5 days be aware that by day 6 and 7 your veges won’t be fresh and your meat is likely to be off. While convenient it’s not worth it when you plan for 6 days and have to buy takeaways for the last two as the foods off. Good luck trying to get a human, they prefer bots and chat who are even more frustrating. Still waiting for the email they promised me 6 days ago. I now remember why i stopped using them last time.
31 marca 2026
Odpowiedź od HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Great choice and plenty of options…
Great choice and plenty of options available for everyone
28 października 2025
Odpowiedź od HelloFresh New Zealand
We're glad you found a great choice with many options for everyone. Thank you for your positive feedback; we appreciate it very much.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
First time customers great experience
First time using this food bag & we enjoyed it. The ingredients are bagged together for each recipe which is super handy. The customer service were helpful when our bag was running a little late. The ingredients are fresh & the ‘hard to chop’ ingredients, ie, pumpkin is already cut up for you.
21 kwietnia 2026
Odpowiedź od HelloFresh New Zealand
We're glad you enjoyed your first experience with our food bag! It's great to hear that the pre-portioned ingredients and customer service were helpful. We appreciate you mentioning the fresh ingredients and pre-cut vegetables. Thanks for your feedback!
-Daren
The Good and the Bad
Lately lots of items missing from orders.
Sauces generally are on the too little side.
Not enough variety - my husband hates the side salads yet so many have them.
Definitely smaller than they were before.
Hard to get to know the two weeks ahead system and so have wasted a lot by ordering every week.
Recipes constantly have the same numbers which is confusing. Use different numbering throughout the year B1 or C1 etc
Sick of the big garlics sent.
They are ok the meals themselves.
They have said they have reached out but haven't heard a word. 13/05/2026
17 marca 2026
Odpowiedź od HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
The food is the best quality
The food is the best quality. Everything you need is there. And the recipes are so easy to follow. Really can’t say enough good things about Hello Fresh. Well done team.
31 marca 2026
Odpowiedź od HelloFresh New Zealand
We're happy to hear you find our food the best quality and the recipes easy to follow! We're also glad everything you need is there. Thank you for the positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Deliciously tasty meals
Delivery bang on time, takes away the guessing of what to cook, perfectly planned meals and so super tasty and affordable.
10 marca 2026
Odpowiedź od HelloFresh New Zealand
We're happy to hear that our perfectly planned meals are tasty and affordable, removing the guesswork from cooking, and that our delivery was on time. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Food was really tasty and recipes easy…
Food was really tasty and recipes easy to follow
10 kwietnia 2026
Odpowiedź od HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Recipes are tasty and creative
Recipes are tasty and creative. Customer care line is super helpful and fast to resolve queries.
App is very easy to use.
6 września 2025
Odpowiedź od HelloFresh New Zealand
We appreciate your four-star rating! ⭐
We're happy to hear that you find our recipes tasty and creative, and that our customer care line is helpful. We're also glad the app is easy to use.
-Daren
Delicious!!
There are lots of quick, easy and delicious meals to choose from. I’ve been impressed with the portion sizes - you have definitely improved on that aspect. I’m enjoying cooking dinner again.
14 kwietnia 2026
Odpowiedź od HelloFresh New Zealand
We're happy to hear that you find our meals quick, easy, and delicious! It's great to know you've noticed the improved portion sizes and are enjoying cooking dinner again. Thank you for your positive feedback.
-Daren
Odpowiedź od HelloFresh New Zealand
We're happy to hear that you found our sign-up process easy and enjoyed the fresh, diverse, and delicious food we offer. Thank you!
-Daren
Really good
14 kwietnia 2026
Odpowiedź od HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Recipes are easy to follow and always…
Recipes are easy to follow and always tasty. Delivery arrives on time almost every time and changing the weekly order is simple.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od HelloFresh New Zealand
We appreciate your five-star rating! ⭐
We're happy to hear that our recipes are easy to follow and delicious, and that you find managing your deliveries straightforward.
- Daren
3 MAIN MEALS ALL SORTED!
For 3 main meals a week I don't have to think shop knowing we have 3 good protein meals sorted. I find the meals easy to.prepare quick tasty and something different. Sometimes a veggie is a little on the small.size but I just throw in something I have on hand as we eat a big portion of veggies. Protein is always good quality and portions good
Value for money compared to similar services. New flavours I would not normally cook and often enough left over for a small lunch next day. I love them thankyou Hello Fresh xx 😘
4 października 2025
Odpowiedź od HelloFresh New Zealand
We're glad you find our meals easy to prepare, tasty, and different! We appreciate your feedback regarding the vegetable portion sizes and are happy to hear you supplement them. It's great to know you value the variety and quality. Thank you!
-Daren
Very prompt with their deliveries.
Very prompt with their deliveries.
Food quality is excellent.
7 kwietnia 2026
Odpowiedź od HelloFresh New Zealand
We're happy to hear that you received prompt deliveries and that you consider the food quality to be excellent. Thank you for your positive feedback!
-Daren
Best thing since sliced bread
Delivery and notification is efficient and timely.
The food is fresh, nourishing, sufficient and well packaged.
Recipes are clear and easy to follow.
18 stycznia 2026
Odpowiedź od HelloFresh New Zealand
We're happy to hear that our delivery and notifications were efficient and timely for you. We're also glad you found the food fresh, nourishing, well-packaged, and that the recipes were clear and easy to follow.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.