Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We've been getting Hello Fresh 3 times weekly since November 2025 and I can honestly say its one of the best decisions I've ever made ,the food is great. We have not had one bad meal I love the fact... Zobacz więcej
Reakcja na opinię
Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... Zobacz więcej
Reakcja na opinię
I find Hello Fresh is convenient and actually saves me money as I don’t have to shop as much-everything is delivered to my door. It takes the headache out of “What’s for dinner tonight?” and meal plan... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Dane kontaktowe
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4,1
Dobra
19 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tasty and easy
14 kwietnia 2026
Odpowiedź od HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Odpowiedź od HelloFresh Australia
We appreciate your five-star rating! It's great to hear that you find our meals tasty and easy to prepare. Thanks for sharing your experience!
- Daren
Very good
Very good, our family have throughly enjoyed the family friendly meals… top notch
31 marca 2026
Odpowiedź od HelloFresh Australia
Thank you for the five stars! ⭐ We're delighted to hear that our family-friendly meals have been a hit with your family. We appreciate your top-notch feedback!
- Daren
If you are always struggling to decide what's for dinner....
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished and as it is kept cold, it falls apart easily like cardboard does when it gets wet. Very occasionally the meat can be too fatty or something, but vegies and everything else are usually pretty good. It helps us diversify our meal choices and try things we otherwise probably wouldn't attempt to cook and not have to wander the supermarket trying to decide! Easy to order and change meal choices.
26 marca 2026
Odpowiedź od HelloFresh Australia
Thank you so much for your review!
We appreciate your positive feedback on our recipes and deliveries. We've noted your comments regarding the new box quality and how it performs when damp, as well as the occasional issue with meat quality. We're glad our service helps diversify your meals and simplifies meal planning.
- Daren
Constant mistakes, missing ingredients.
Got a meals delivered. Spent the 20mins cooking it up, absolutely disgusting, inedible, saltiest thing I’ve tasted. Called customer service and they didn’t want anything to do with it and then cancelled our subscription! Absolute poor customer service, rude and “failed to believe” no apology.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od HelloFresh Australia
Hi Chris
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
The ease of cooking these meals is…
The ease of cooking these meals is fantastic, they are also very flavoursome, only thing is some bags of lettuce have been slimy and soggy so have had to pull all those bits out, with all the meals I've had there has only been one my husband and I havent liked.
7 kwietnia 2026
Odpowiedź od HelloFresh Australia
We're happy to hear that you find our meals easy to cook and flavorful! We appreciate your feedback regarding the lettuce and are sorry some bags were not up to standards. We'll look into this to ensure consistent quality. We appreciate you sharing your experience.
-Daren
Odpowiedź od HelloFresh Australia
We're so happy to hear you think the menu and food is delicious! Thank you for your five-star review; we appreciate your feedback.
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
The food i have had this week has been…
The food i have had this week has been so tasty.
15 kwietnia 2026
Odpowiedź od HelloFresh Australia
Thank you so much for the five stars! ⭐
We're so happy to hear that you enjoyed the tasty food from your box this week!
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Odpowiedź od HelloFresh Australia
We're so happy our recipes are fresh and easy for you to cook! Thank you for your five-star review; it really makes our day!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
Great tasting food
Great tasting food, easy to understand recipes suitable for beginner cooks. Great customer service, filterable site for choosing meals, high quality of ingredients. Delivery goes well and can be tracked. I prefer HelloFresh to Marley Spoon
31 marca 2026
Odpowiedź od HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
We have only had one item missing in…6 deliveries
We have only had one item missing in the meals so far
6 kwietnia 2026
Odpowiedź od HelloFresh Australia
Thank you so much for the five stars! ⭐
We appreciate your feedback and are so glad to hear you've had a great experience with our meals. We'll work to ensure order accuracy.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch 💚
In the main menu packages arrive on… Sunday
In the main menu packages arrive on time. Menus are interesting and varied.
11 listopada 2025
Odpowiedź od HelloFresh Australia
Thank you so much for your review! ⭐
We appreciate you taking the time to share your thoughts. We're happy to hear that you find our menu packages varied and that they are delivered punctually.
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Blanch 💚
Easy to pause deliveries while away…
Easy to pause deliveries while away from home.
Rang to contact…..spoke to a real person…..
Excellent response….
10 marca 2026
Odpowiedź od HelloFresh Australia
We're happy to hear that pausing deliveries was easy and that you spoke to a real person, Annette! We appreciate your positive feedback regarding the excellent response you received.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
I just love Hello Fresh
I just love Hello Fresh, why! because the food is always delicious and fresh. It is always packed and delivered to high standards. They keep in contact with you so you know when and where your delivery is.
3 kwietnia 2026
Odpowiedź od HelloFresh Australia
We're so happy to hear you love Hello Fresh, Dell! Thank you for the five stars! ⭐ We're delighted that our fresh, delicious food and delivery standards meet your expectations. Knowing when your delivery arrives is important.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Odpowiedź od HelloFresh Australia
We're so glad you find our service easy to use and that you appreciate the fresh, high-quality food we provide! Thanks for the five-star review!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
We've been getting Hello Fresh 3 times…
We've been getting Hello Fresh 3 times weekly since November 2025 and I can honestly say its one of the best decisions I've ever made ,the food is great. We have not had one bad meal I love the fact that you don't lose your cooking skills and there is no waste and its portioned perfectly. We always seem to have enough for 2 dinners and a lunch the following day .Definitely recommend trying it for yourself.
7 listopada 2025
Odpowiedź od HelloFresh Australia
We're happy to hear that Hello Fresh has been such a positive experience for you since 2025, Tracy-Ann!
It's great to know you're enjoying the delicious meals, skill retention, reduced waste, and perfect portions. We appreciate you recommending us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Easy to order
Easy to order
Only two delivery days
Would like more green vegetables
Would recommend to others
18 listopada 2025
Odpowiedź od HelloFresh Australia
Thank you so much for your review! ⭐
We appreciate your order and recommendation! We're glad the delivery was convenient. Thanks for the feedback about wanting more green vegetables; we'll consider this.
- Daren
Love how fresh meals are
Love how fresh meals are
I am enjoying your food it’s delicious thanks
5 kwietnia 2026
Odpowiedź od HelloFresh Australia
We appreciate your five-star rating! ⭐ We're delighted you're enjoying our fresh and delicious meals. Thank you for letting us know! 😊
- Daren
My husband and are enjoying the meals
My husband and are enjoying the meals, they are also easy to cook.
31 marca 2026
Odpowiedź od HelloFresh Australia
We're so happy to hear that you and your husband are enjoying our meals and finding them easy to prepare. Thank you for sharing your experience! ⭐
- Daren
All the food is as fresh as can be
All the food is as fresh as can be, the only set back was the beef was a bit tough.
24 marca 2026
Odpowiedź od HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.