Re-assigned an IPv4 subnet to another customer without our knowledge or permission and then started BGP Hijacking the subnet with their own ASN. Edit 26-06-2021: Obviously lies within Heficed's... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Heficed has been incredible from the very start. We've used multiple providers before but the price and service quality offered by Heficed is unmatched up until now. Especially in terms of customer se... Zobacz więcej
I've been using Heficed's IP Marketplace for 4 months, and the 2 questions were promptly addressed via email, and shortly after the ticket was closed, Heficed updated their Support page with extra det... Zobacz więcej
They removed paypal payment method... at the same time the ability to pay in other currencies than dollar. Banks for EURO customers are so grateful for the additional fees. Service is acceptable but... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Headquartered in London, Heficed provides full-range services for IP lease, monetization, and management services. Heficed serves around 60 multi-billion industries starting from hosting to automotive or healthcare. With millions of IP addresses and 12 years of industry experience and operations globally, Heficed can meet any demand needs. That includes automated provisioning bare-metal solutions and cloud services in 9 locations around the world.
Dane kontaktowe
207 Regent Street, W1B 3HH, London, Zjednoczone Królestwo
- accounts@ipxo.com
- heficed.com
2,5
Słaba
182 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing service and stability
I've been using heficed for almost 3 years and I'm very satisfied. We have just one down time at the first year since then everything has gone smooth.
I truly recommend it's services.
12 października 2020
Usually good, sometimes gives headaches
I usually have no issues with Heficed, but sometimes they cause a lot of trouble. A few months ago they discontinued the VPS plan I used, and I had the option to either migrate all my stuff to a new server manually, or pay them 50€ to solve the problem they created themselves. Fortunately my server setup is simple and I could migrate it in a weekend, but it's weird that they couldn't either keep existing clients running their old servers, or do the migration automatically.
I used to have a lot of trouble in the past with their admin console (such as trying to restart a server and have it hang up forever in a state that could not be rebooted or reinstalled, until someone in support fixed it), but it's been ages since I have had to use the console at all. That's the positive side: once I had my server running, I had very little administration to do, since it's very stable.
12 października 2020
Odpowiedź od HEFICED
Dear Vitor,
Thanks for the feedback! We were very sad about your experience regarding VPS migration a few months ago. It definitely not representative of the way we want to treat our clients.
Unfortunately, we couldn't provide a fully-automated migration at that moment, which would make things a lot easier for you. However, we have notified all impacted clients 3 months in advance and given 3 months window to choose a type of service migration.
We think this was a reasonable time to take action for every impacted client before legacy VPS EOL (End-of-Life). Furthermore, migration to the new cloud stack was partially manual and required impacted clients to transfer the old server's data to their new server and install an OS template on the new machine.
We appreciate your feedback, and we will consider adding extra assistance in handling such cases.
The admin console upgraded a while ago, and it is pretty intuitive and smooth in operations now. We encourage you to try the console and give us feedback on whether you like it or not! :)
Best wishes,
Team Heficed
AVOID THIS COMPANY!
The major issue i faced with Heficed was that the IPs supplied to me had a serious issue with their geo-location. Although they would seem like they are located within the US, when you went on to google.com, footlocker.com or other US sneaker websites. it would say that you are shopping from a region we do not ship to, or google would redirect me to google pakistan for some reason. This was a fundamental issue as the sole purpose for these IPs was to be used on sneaker websites and if the IPs were showing that they are not located in the United States, they would be banned on the websites during sneaker drops. I tried explaining this issue multiple times to your technical support however my issue was never fully resolved. This led to me having to refund the majority of my customers as the IPs did not function which was extremely frustrating. What makes the matter worse is I reported this by the end of week 1 when i had the issue, 3 weeks later and the issue is still not resolved. I am also extremely annoyed that no responsibility for these issues have been taken by Heficed, I was offered no refund or compensation for the issues I faced. For 3 out of the 4 weeks i had these IPs they did not work costing me ridiculous amounts of money in refunds and loss of sales. I strongly recommend everyone to avoid this company.
12 października 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Joshua,
We are very sad about your experience with us. It definitely not representative of the way we want to treat our clients. We know your situation, and our Network team continues investigating this case as it is an exceptional situation we have encountered for the first time.
Once the investigation is fully completed, we will provide the results, and we will discuss further compensation/partnership details with you.
We wish you all the best,
Team Heficed
I did not like service quality of…
I did not like service quality of heficed . it terminated my vps before payment period end, and I had to fight with customer service to get remainder credit as refund. I'll never use this crap company
8 października 2020
Odpowiedź od HEFICED
Dear Customer,
We are very sad about your experience with us. It definitely not representative of the way we want to treat our clients. Your VPS was terminated because of VPS EOL (End-of-Life). However, we have notified all impacted clients 3-months in advance and given a 3-months window to choose a type of service migration. We think this was a reasonable time to take action for every impacted client before the legacy VPS EOL (End-of-Life) effective date.
Our pricing policy is clear, and we always provide a refund with no questions if the client meets our refund policy rules. For you to apply for a refund, you just need to open a ticket via your Terminal, and our billing team will take care of your request and return funds within days.
We appreciate your feedback, and we will consider adding extra assistance in handling such cases.
Sincerely,
Team Heficed
Your services and support team very…
Your services and support team very good and helpful.
Would recommend your company to my friends :-)
5 października 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Vladan,
We are pleased with your experience with us. However, as we spoke last week, we are already working on improving our reporting for payout operations so you can have better visibility of your IP assets.
Stay tuned!
Thanks,
Team Heficed
Using their services for years without…
Using their services for years without any interruption.
Once we had an abuse due to open ports and their support immediately came to help us.
Great service, good price - highly recommended!
2 października 2020
Opinia niezależna
Great help.
Great help.. I was stuck and confused how to do couple things while ordering ipv4 block from heficed. Karolis helped me out and didn't leave until I was able to complete the whole transaction seamlessly. Would def recommend Heficed.
1 października 2020
Opinia niezależna
Excellent customer service.
1 października 2020
Opinia niezależna
All is good for few years
1 października 2020
Opinia niezależna
No support and pricey…
The service is pricey compared to other companies.
Support did not help me several times when I tried to use the virtual console that never worked for me.
1 października 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Ronen,
We're sorry to hear about the issues you've encountered with our support. Your feedback is much appreciated. However, we are not able to locate any recent tickets from you, so please do not hesitate to get in touch if there is anything we could improve, or use our public slack channel (slack.heficed.com) for a faster response.
Sincerely,
Team Heficed
Up time is great
Up time is great, support great, price is great. Can't pronounce their names, but who cares?
29 września 2020
Opinia niezależna
Amazing support!
Heficed support has always gotten back to me within 30 minutes with a SOLUTION to my problem, not just first contact. I will be a loyal customer for a very long time.
29 września 2020
Opinia niezależna
What the hell is going on with my…
What the hell is going on with my service? Went from 30/yr to literally 50/month. This is a 20x increase in cost. You will fail as a business. Good luck robbing dummies.
29 września 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Frank,
We are very sad about your experience with us. It definitely not representative of the way we want to treat our clients.
We were able to find your account, and with a deeper look in your case, we can see that you're referring to the recent Heficed Connect (internet bandwidth) pricing change. Please note, we do not change our pricing frequently. To confirm, this was a global pricing change, as we were given free internet plans to many of our clients for many years, including you. Also, we have notified all impacted clients about this change 3-months in advance.
We value you as a long-term customer, but we make sure our prices represent the market.
We wish you all the best,
Team Heficed
Great hosting company
Great hosting company - always fast support responses!
28 września 2020
Opinia niezależna
Very good service and up time
28 września 2020
Opinia niezależna
They make unwanted changes forcing you…
They make unwanted changes forcing you to waste your time to migrate from one server to another or pay them to do this. Prices can suddenly change as well.
28 września 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Eugene,
We are very sad about your experience with us. It definitely not representative of the way we want to treat our clients. Regarding VPS migration. Unfortunately, we couldn't provide a fully-automated migration at that moment, which would make things a lot easier. However, we have notified all impacted clients 3 months in advance and given 3 months window to choose a type of service migration.
We think this was a reasonable time to take action for every impacted client before legacy VPS EOL (End-of-Life). Furthermore, migration to the new cloud stack was partially manual and required impacted clients to transfer the old server's data to their new server and install an OS template on the new machine.
We appreciate your feedback, and we will consider adding extra assistance in handling such cases.
Our pricing policy is to adjust the market pricing. However, we do not change pricing frequently. In your case, you're probably referring to Heficed Connect (internet bandwidth) global pricing change, as we were given free internet plans to many of our clients for many years.
Best wishes,
Team Heficed
Even the service is not stable it falls…
Even the service is not stable it falls without justification recently there was no service and 2 weeks ago it was down until the heficed page
28 września 2020
Opinia niezależna
Odpowiedź od HEFICED
Dear Jorge,
We're sorry to hear about the issues you've encountered while using our services. Your feedback is much appreciated. Unfortunately, network issues occur sometimes, and our network team reacting immediately to resolve that for you. However, you can track the network quality and the status updates here at https://status.heficed.com/
Thanks,
Team Heficed
Heficed is my choice
Heficed is my choice for several years.
Convenient, trouble-free and responsive.
28 września 2020
Opinia niezależna
Doświadczenie Trustpilot
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