Healthier Weight Recenzje 

1260
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Occasionally we have to make big life altering decisions. Mine was the decision to use Healthier weight to help me lose the weight I had been gaining over many years and in 2018, after reaching a peak... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... Zobacz więcej

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Oceniono na 5 z 5

I was told that I needed an gallbladder removal and explored various private options available to me, as this was a daunting exercise outside the NHS. Healthier Weight were the most proactive a... Zobacz więcej

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Oceniono na 5 z 5

I’ve been so pleased with the service I received, from my first contact regarding gallbladder removal to post surgery. Everyone in the team has been so lovely and genuinely kind. The fixed price gave... Zobacz więcej

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Informacje dotyczące firmy

  1. Odchudzanie
  2. również w kategorii:
  3. Fitness i dietetyka

Napisane przez firmę

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.

Why choose us?

Napisane przez firmę

No hidden extras
Our procedure packages are all inclusive and explained in detail prior to going ahead.
Support for life
Once you have a procedure, you're a patient of ours for life. We will always be at the other end of the phone or email for you.
Aftercare by specialists
Weight loss is all that we do and we're specialists in it. We work with the UK's best surgeons and medical teams.
Up to 5 year warranty
For peace of mind, we offer a warranty with our procedures to cover any costs of returning to theatre.
Interest free payment plans
Whether you need to loan the whole procedure cost or just part, we can offer a finance plan to suit your needs, including interest free!

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1260)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

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Oceniono na 5 z 5

Healthier Weight - helping me get my life back

I’ve been considering WLS for around 10 years and my research kept bringing me back to Healthier Weight. I joined some Facebook groups to seek real people’s recommendations which helped make my mind up. I had a call with a member of the team (enquiry form filled out at 6.30 am and a call by 9.20am) and booked a video consult with my surgeon. This call was thorough and I felt I could ask questions. Mr Jambulingam explained the pros and cons of each procedure and answered all my questions and booked a provisional date. A few days later spoke to the team and booked my date for 3 weeks later. The whole HW team are incredible and so lovely to talk to. The dietician was very informative as were the nurses calls. The pre op was simple and straightforward as well. On op day the whole team at Bushey Spire were attentive and I felt so comfortable from the moment I met the anaesthetist and Mr Jambulingam, to walking down to the theatre. The aftercare was second to none. Even when I needed extra meds during the night! Recovery has been straightforward and the follow up calls with the nursing team reassured me I was doing everything right. 5 weeks out I’m so glad I chose Healthier Weight and I would recommend them to everyone. I wish I could personally thank the whole team!

27 lutego 2024
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Odpowiedź od Healthier Weight

Hi Lucy,

Thank your for taking the time to write this heartfelt review. We are so pleased to hear about your experience with us - it is important to us that our service is efficient, thorough and informative. Out Aftercare team look forward to supporting you for many years to come.

We will make sure to pass along your positive feedback to the hospital as well.

Thank you for recommending us - we are excited to have you as a patient and look forward to following your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

Gallbladder removal

I had my gallbladder removed recently. I was amazed by how quick the process was. Everyone I spoke to was incredibly helpful and attentive.

16 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Tamsin, we are so glad to hear this.

Warmest Regards,

HW

Oceniono na 1 z 5

Gastric band

I had my procedure due to a friend who had a positive outcome. But I don't think I am. I am two years post and healthier weight didn't really offer much support in the two years. Now I'm two years out and problems have occurred I doubt they will support. They are quick in taking money

21 marca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hello,

Thank you for your review.

In February 2023 you raised concerns regarding the problems you are experiencing – a nurse call was arranged and you received medical advice on that same day, as well as follow-up support from our nurses two and four days after. We contacted you twice after February with regards to arranging an adjustment and to follow up after the adjustment.

Gastric band patients who are within aftercare receive scheduled 4-week follow-up calls after every adjustment. The number of adjustments required is different for each patient, and thus, the scheduled nurse calls may be more or less frequent. Irrespective of this, patients are always encouraged to contact us whenever they need support, as our Patient Support Team and nurses are always happy to provide support. This applies to all patients, whether they are within or outside of aftercare.

Following your review, our Patient Support Team and nurses have tried to contact you on four occasions, though we have only managed to speak with you once. Please do get in touch as we are keen on helping you with your current problems.

Please remember that we have an open-door policy and are always happy to provide support and guidance.

Warmest Regards,

HW

Oceniono na 2 z 5

Hi the operation was very good but I…

Hi the operation was very good but I feel the after care is needing a lot of attention.
I missed a call for my 3 check up. I phoned and couldn’t get an answer. No one contacted me again and still have had no contact from anyone
I also was home for 2 weeks when I got your pack with my medical card and paper work and saying what I should be eating and not and when I could start working which I feel is to late. I think that should be with me the next couple of days or when I left the hospital

16 lutego 2024
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Odpowiedź od Healthier Weight

Hi Amanda,

Thank you for your review - we are happy to hear that your procedure went well.

Whenever you miss a nurse call, please contact our Patient Support Team, who will be more than happy to re-arrange the call. This is the easiest and quickest way for us to ensure appropriate assistance for our patients. If you give us a call, and it goes unanswered, please remember to leave a voicemail so that we can return your call swiftly.

With regards to post-operative guidance, all patients are sent dietary guidance prior to surgery to ensure they feel prepared.

Warmest Regards,

HW

Oceniono na 5 z 5

Gallbladder removal

I had my gallbladder removed with healthier weight it was so easy and pain free, staff were excellent and recovery was very quick, Burcot Hall hospital was so nice and comfortable and the staff really made my stay as good as possible
Thank you

16 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your reply Julie, we are pleased to hear about your seamless experience with us. Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Oceniono na 4 z 5

Very efficient and did as was promised

Very efficient and did as was promised.
Only downsides, because I was dealing with your company and Spire Hospital I was asked the same questions time and again. Also, as you offer the fixed price surgery for gallbladder removal it is a little disconcerting to have constant references to weight loss surgery in the company name and more particularly in the documentation (eg terms and conditions).
I now look forward to receiving my post operative appointment with the surgeon.l

10 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Margaret, we are pleased to hear that your procedure went well.

We do acknowledge that the pre-operative stage can feel overwhelming, due to the medical checks in place and amount of information given to patients during this time. It is, however, an important process which ensures patient care and safety.

With this being said, we are always looking for ways to improve and streamline our ways of communication and we
appreciate your feedback!

Warmest Regards,

HW

Oceniono na 4 z 5

Very good experience so far

Very good experience so far. The only improvement I can ask for is that follow up telephone check ins are booked in advance with agreed time and date, as being a working woman I have missed a number of them as I have been working and wasn't expecting the call.

10 marca 2024
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Odpowiedź od Healthier Weight

Thank you for your review Lara - we are pleased to hear that your experience has been good so far.

We are always happy to re-arrange, and where possible, pre-arrange calls to best accommodate the schedules of our patients. Please do request this and our Patient Support Team will be happy to assist accordingly.

Warmest Regards,

HW

Oceniono na 5 z 5

Absolutely fantastic so many years post…

Absolutely fantastic so many years post op in fact 8 years and these guys are still 100% behind and supporting me, Sally who supports me with my band adjustments over the years and now the lovely George the nutritionist who have been supporting since November and has helped me understand about what food choices to make and how it all works, everything we think we know but maybe just need it put in a different way George has been absolutely fantastic and I am going to miss him🥰

8 marca 2024
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Odpowiedź od Healthier Weight

Thank you for this wonderful review Gianna, we are truly appreciative. We are proud to have you as a patient and will always be here to support you whenever you need us.

Your kind words have been passed on to Sally and George!

Warmest Regards,

HW

Oceniono na 3 z 5

The experience unfortunately didn't…

The experience unfortunately didn't meet expectations

3 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Sian. We are very sorry to read this and would like to discuss your experience in further detail, as patient care is absolutely pivotal to us.

Please reach out to us so we can look into this matter for you, and turn your experience into a positive one.

Warmest Regards,

HW

Oceniono na 5 z 5

A great all round service

Always available to discuss any worries, and always really helpful.
Just a great all round service.

29 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Shannon - this is exactly our aim. We are so pleased to hear you are happy with our support.

Warmest Regards,

HW

Oceniono na 5 z 5

I had my gallbladder removed

I had my gallbladder removed.
The admin staff were prompt and helpful with all queries and arrangements. Surgeon Professor Singhal and anaesthetist Mr Bankernally were both so informative and instilled trust. Theatre staff were reassuring as I was very nervous. The hospital (Burcott Hall) was clean and staff were professional.

1 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Julie - we are so happy to hear that your procedure went well and that you are satisfied with your experience, and the groups of staff involved.

Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Oceniono na 5 z 5

Great team of people have help change…

Great team of people have help change my life for good, from the bottom of my heart thank you do much

30 stycznia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Nigel, we are so proud to be a part of this positive life-change. We look forward to following your journey!

Warmest Regards,

HW

Oceniono na 4 z 5

Great service fast and professional but…

Great service fast and professional but would have preferred being sent home with dressings and antibiotics x

27 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your review Julia - we will take your feedback onboard.

We look forward to supporting you on your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

Fast and efficient

Fast and efficient, professional and supportive, lots of advice and guidance, it was my first ever surgery and they made it easy,these guys know what they are doing. Very good after care.

24 stycznia 2024
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Odpowiedź od Healthier Weight

Thank you for your fabulous review Mark - it is great to hear that you have felt supported throughout so far. We are excited to follow you on your journey!

Warmest Regards,

HW

Oceniono na 4 z 5

Gastric sleeve 4 weeks post op

Really easy to book. Surgeon explained it all. Very pleased so far. One niggle is the bariatric nurse is supposed to call but no set time. I am 4 weeks post op. She has rung twice. Each time I have been in a meeting. I have called back but cannot get an answer. I have left messages but she does not return the call. If I had any queries and could not get an answer I would not be happy

24 stycznia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Trudie, we are happy to have you as a patient. Please contact our Patient Support Team whenever you require a nurse call to be raised or re-arranged. This is the easiest and quickest way for us to ensure the appropriate help for our patients.

Warmest Regards,

HW

Oceniono na 5 z 5

Cant fault.. better than a new car !!

I had a conversion gastric band to mini bypass 3 weeks ago with Mr Singhal in Solihull.
I made enquiry hoping to have op closer to home in Yorkshire but was told had to be Birmingham.
From the minute i spoke to Mr Singhal i felt i was in great hands. I had op 2 weeks after first enquiry.
So pleased i travelled to Birmingham , everything has gone great so far.
All the healthier weight staff, hospital staff have been brilliant . And i hate hospitals!!!
Already 2 stones down and im on the lighter side to have surgery.
Minimal pain , discomfort or issues.
No it wasn't cheap but I'm sure it'll be worth it . Heres to a healthier happier and hopefully longer rest of my life

3 lutego 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Donna,

Thank you for taking the time to write a review. It is so wonderful to read about your experience with us and to hear that you are doing well post-operatively. We are so happy to have you as a patient and are excited to support you on your journey to a healthier and happier life!

Warmest Regards,

HW

Oceniono na 5 z 5

Great customer service

Great customer service throughout my consultation and booking of surgery. After care contact has been great and helpful would recommend them to family and friends

21 stycznia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Laura, and thank you for recommending our services!

We look forward to following you on your journey.

Warmest Regards,

HW

Oceniono na 5 z 5

Should have done it sooner

Should have done it sooner.
I’ve not long had my surgery & 4weeks down the road I’ve lost 2 stone. From the first time I phone & enquired I’ve been talked through it the whole way. Like most money was my problem but as someone said I would get a car loan for this amount so why not for my health. Surgery was very well organised with surgeon still explaining things to me before going down. I decided to stay in for the 2 days & glad I did. Nurses were very friendly & aftercare so far has been great.

21 stycznia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Grace and thank you for choosing Healthier Weight. We are pleased to be a part of your new journey and look forward to supporting you throughout!

Warmest Regards,

HW

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