Healthier Weight Recenzje 

1260
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Occasionally we have to make big life altering decisions. Mine was the decision to use Healthier weight to help me lose the weight I had been gaining over many years and in 2018, after reaching a peak... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... Zobacz więcej

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Oceniono na 5 z 5

I was told that I needed an gallbladder removal and explored various private options available to me, as this was a daunting exercise outside the NHS. Healthier Weight were the most proactive a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I’ve been so pleased with the service I received, from my first contact regarding gallbladder removal to post surgery. Everyone in the team has been so lovely and genuinely kind. The fixed price gave... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Odchudzanie
  2. również w kategorii:
  3. Fitness i dietetyka

Napisane przez firmę

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.

Why choose us?

Napisane przez firmę

No hidden extras
Our procedure packages are all inclusive and explained in detail prior to going ahead.
Support for life
Once you have a procedure, you're a patient of ours for life. We will always be at the other end of the phone or email for you.
Aftercare by specialists
Weight loss is all that we do and we're specialists in it. We work with the UK's best surgeons and medical teams.
Up to 5 year warranty
For peace of mind, we offer a warranty with our procedures to cover any costs of returning to theatre.
Interest free payment plans
Whether you need to loan the whole procedure cost or just part, we can offer a finance plan to suit your needs, including interest free!

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1260)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

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Oceniono na 5 z 5

Healthier weight my journey

Healthier weight, have been at the nurses Dr and receptionist have been very helpful.

9 lipca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Jo,

Thank you for your kind words – we will make sure to pass your feedback to everyone mentioned in your review.

Warmest Regards,

HW

Oceniono na 1 z 5

The aftercare is shocking

The aftercare is shocking. I would’ve received better if I went abroad.
No check ins, no explanation of how I should eat after major surgery, luckily for me I joined an open Facebook page who provided support so I managed to get through.
Tried to complain, ironically healthier weight so everything electronically until it comes to complaints (has to be printed and posted) abit of a delay tactic if you ask me.
I wouldn’t recommend to anyone.

2 kwietnia 2024
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Odpowiedź od Healthier Weight

Hi Becky,

Many thanks for sharing your thoughts with us, it is always disappointing when patients feel let down. However, I must dispute your review. We have a structured, comprehensive follow up process with several check ins throughout the initial months following your procedure. I can see from your file we have tried to contact in excess of 20 times since your procedure with limited success. We have tried to contact you at your preferred times and again with limited success. We have a 24/7 messaging service via our app that you can contact at any time. Our aftercare support relies on the patient engaging with the support we offer so that we can help you make the life changes that you need to make to be successful. All pre and post diet information is also contained in the patient area on our website, a link for this was emailed to you prior to surgery. You can also view this information within the App. Our specialist dietician has also tried to reach out to support you.

Whilst social media support groups are a useful part of a wider support network and we actively encourage people share their experiences with those on the same journey, they are not a substitute for aftercare offered by trained professionals within a medical business.

We will continue to make sure that all calls are scheduled with you ahead of time – please feel free to contact us over the phone, SMS, email or via our app if you need any help.

We are more than happy to help and will continue to support you on your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

The facilities were very clean and all…

The facilities were very clean and all the staff were very helpful and supportive .

26 maja 2024
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Odpowiedź od Healthier Weight

Thank you for your review Helen – we are glad that you felt supported and that the facilities have met your expectations.

Warmest Regards,

HW

Oceniono na 5 z 5

I needed surgery urgently

I needed surgery urgently: consultation, pre-op and surgery were done within a week of my initial request.
All staff involved, from administrative to nursing and the theatre team, were kind and caring.
A week on from surgery (gallbladder removal): I feel healthier than I have for months, can already move around easily and energy levels improve daily.
Thank you

2 czerwca 2024
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Odpowiedź od Healthier Weight

Hi Pammy,

Thank you for sharing your positive experience with us – we are thrilled that you feel healthier following your surgery. We will pass your feedback to all of the staff members involved.

Warmest Regards,

HW

Oceniono na 5 z 5

Gastric band

Listened and asked appropriate questions and gave
Good advice

4 czerwca 2024
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Odpowiedź od Healthier Weight

Thank you for your review – we are glad that we were able to provide good advice.

Warmest Regards,

HW

Oceniono na 5 z 5

From start to 3 years down line I…

From start to 3 years down line I highly recommend these people the aftercare is brilliant and nothing is too much trouble

1 czerwca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Kevin,

Thank you for your kind review - we are proud of our aftercare and the service we provide.

Warmest Regards,

HW

Oceniono na 4 z 5

the hospital staff were friendly and…

the hospital staff were friendly and reliable. hospital care was brilliant. the only criticism i have is i left being told healthier weight would contact me and explain everything for after my dismissal. it would be nice to leave the hospital with the liquid food to get me started on my recovery. hospital didnt tell much about the recovery foods i must take. but i hadnt heard from healthier weight so i wasnt sure what i needed to have . ie proteins, calories, vitamins etc. maybe healthier weight can assist by offering a starter pack or something to help . after all the op does cost a lot of money for the care. i even had to leave go to a chemist in my condition and buy dissolvable paracetamol as i was not issued any and the hospital doesn't sell it. pre care perfect, op care perfect , after care could be improved.

3 czerwca 2024
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Odpowiedź od Healthier Weight

Thank you for taking the time to write a review – we are pleased that you were happy with your hospital stay. We do not provide food in liquid form following surgery, we do however send a starter kit to our patients. This kit was sent to you via post on the 30th of May. Your first scheduled call with our nursing team is 3 days following surgery. You can contact our patient support line on 01216934488 (option 2) or use our 24/7 messaging on the app. You can also find all the necessary pre and post operative information on our website under the patient area tab or within the Healthier Weight App. We will be in contact with the hospital about the medication as this should have been provided for you on discharge. Please get in touch if you have any questions or need any help.

We are excited to follow your journey!

Warmest Regards,

HW

Oceniono na 1 z 5

DO NOT RECOMMEND! Was told I was going into surgery in an…

Was told I was going into surgery in an hour, 4 hours later I was still sitting in a small room alone with no update as to what was going on. Eventually got took to surgery, afterwards I was supposed to have a private room but instead was put into a room with 3 other patients all of whom were the opposite sex. Asked for medication as the gas pain was awful to which the nurse told me I was exaggerating, trust me the gas pain is real! Got out of surgery at 9pm at night and was told I had to be out the hospital for 8am the next day as the nurses finished shift and no one would be there.

I did complain to healthier weight were I was told to contact the 3rd party hospital (St Ellen’s Livingston) which I refused to do as I was a client of healthier weight, after some back and forth they offered me £250.00 refund but as a whole the experience was very poor when forking out over £10k for a Gastric Sleeve. Aftercare has been minimal, if I could go back I’d have saved myself thousands and went abroad as their pre and post operative care seems a lot more thorough.

29 kwietnia 2024
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Odpowiedź od Healthier Weight

Hi Martin,

Thank you for your review - we are sorry to hear that your hospital experience has not met your expectations. We can confirm that your concerns have been addressed with the hospital. We have been in touch with you since you have raised your concerns and you have been offered a refund which you have accepted.

We have a dedicated patient support and nursing team who are here to ensure that you are supported following surgery. Our nurses have been in touch with you at the 3 days, 10 days and 3 weeks post surgery so far and have discussed your post surgery diet and supplements with you. We have also informed your GP of your procedure to make sure that you receive the correct medication, supplements and blood tests following surgery. You have access to our 24/7 messaging within our app, our patient support line that is open between 9am-5pm Monday to Friday, our Bariatric nursing team and our website which has all of our pre and post operative guides and information.

We look forward to supporting you on your journey – do not hesitate to contact us if you need any help!

Warmest Regards,

HW

Oceniono na 3 z 5

Healthier weight staff were and are…however

Healthier weight staff were and are amazing at keeping in touch and explaining everything. Wasn’t so impressed with St Ellen’s hospital in Livingston. The day of my op I was taken to an office to be admitted, after being admitted by the nurse, spoken to by the surgeon and anaesthetist I was then left sitting in the office for an hour by myself before my surgery. I was advised to change into my hospital gown and then walked through reception past visitors and patients waiting to be admitted in my gown and white stockings, I felt embarrassed and humiliated. I had my overnight bag with me and was told just to leave it on the floor outside the operating theatre as they didn’t know where I was going after my surgery. The morning after surgery I asked if there was a room I could get washed in and I was told no I had to just use the toilet with the small hand wash sink that myself and the 3 other patients had been using throughout the night. I was brought my discharge meds by the nurse at 8am and advised I could leave when my husband arrived to pick me up, the surgeon didn’t even come round to speak to patients after surgery or before discharge so I had no idea if everything went well or not. I saved for a long time to go private but this experience has made me so thankful for our NHS as going private is not all it’s cracked up to be

28 maja 2024
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Odpowiedź od Healthier Weight

Thank you for taking the time to write a review – we are sorry to hear that your experince with the hospital was not what you have hoped it would be. We will make sure to pass this feedback onto the hospital. We are happy that you are pleased with the service you have recived from our medical and patient support team. We look forward to following your journey and supporting you along the way!

Warmest Regards,

HW

Oceniono na 4 z 5

Healthier Weight have been very…

Healthier Weight have been very supportive through my bariatric journey. Aftercare has been good and staff are extremely supportive and friendly. The only thing I would suggest, and it is a small thing, is that there is a bit more post op general information given out that you can refer to rather than picking up phone.

15 maja 2024
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Odpowiedź od Healthier Weight

Hi Kathleen,

Thank you for sharing your positive experience with us, we have passed your feedback to our team.

We send a pre and post-surgery information email out which takes you to our patient area, all the information is on our website. We do understand that this can be over looked but are happy to answer any questions or concerns over the phone, through our app or via email when necessary.

Warmest Regards,

HW

Oceniono na 5 z 5

Gastric sleeve surgery

I came to healthier weight for my gastric sleeve surgery. They have been great all the way through my treatment and my after care, which I am still receiving x

27 marca 2024
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Odpowiedź od Healthier Weight

Hi Kat,

Thank you for your review – we take pride in what we do so we really appreciate your positive feedback.

Warmest Regards,

HW

Oceniono na 5 z 5

Absolutely Amazing Company!

I am so pleased that I chose to have a gastric sleeve with Healthier Weight! From the minute I first made contact they have been nothing but honest, supportive, informative and so helpful. The whole process from enquiring, to booking, to the operation and finally to the aftercare has been so smooth and I cannot yet find any fault with Healthier Weight. The support I have received is amazing and I would totally recommend them to anyone wishing to have weight loss surgery.

23 kwietnia 2024
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Odpowiedź od Healthier Weight

Hi Emma,

Thank you for taking the time to write a review, we are delighted that you have chosen us for your surgery.

We look forward to supporting you for the rest of your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

3 month follow-up call...

3 month follow-up call...full of support, praise, encouragement, answers and helpful suggestions. Feeling very much supported!

24 kwietnia 2024
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Odpowiedź od Healthier Weight

Hi Gillian,

Thank you for your review – we have passed your feedback to the relevant team member.

Warmest Regards,

HW

Oceniono na 5 z 5

Excellent service

Amazing team of staff so very helpful supportive and positive. Admin team are good.
Sally the nurse at the Birmingham clinic is fantastic she is so positive and always supportive I always feel so positive when. I have been to see her

23 kwietnia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Amanda, we are happy that you felt supported and that your experience with us has been positive.

We will pass your feedback onto Sally and the rest of the team.

Warmest Regards,

HW

Oceniono na 5 z 5

Outstanding

Healthier Weight have been a Huge support from the moment I contacted them pre surgery and for the next 2 years. Any questions or concerns I have had have been answered straight away and are always at the end of the phone if needed. I highly recommend them and thank them all so much for helping me on my journey

27 lutego 2024
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Odpowiedź od Healthier Weight

Thank you for your kind words, we are delighted that you have felt supported throughout your journey and that we have been able to answer all of your questions/concerns in a timely manner.

Warmest Regards,

HW

Oceniono na 5 z 5

Without a doubt one of the best…

Without a doubt one of the best decisions of my life and if I knew this company were this good and eliminated the worry I would have don’t this 5 years earlier. Also the aftercare is exceptional and consistent. Very happy with healthier weight. 👍👍👍

20 kwietnia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Matthew, we are so pleased to read this and look forward to continuing our support throughout your journey.

We a delighted to have you as a patient!

Warmest Regards,

HW

Oceniono na 5 z 5

I’m now 4 stone down 6 months post op

I’m now 4 stone down 6 months post op. My painful plantar fasciitis is gone and I am healthier and happier than I have been for years. I feel like the support from the nurses post op has been great and the actual hospital experience was also excellent

19 października 2023
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Odpowiedź od Healthier Weight

Thank you for your review Andrea, it is so lovely to hear about the positive changes that have come from having your procedure. We look forward to following your journey and supporting you throughout.

Warmest Regards,

HW

Oceniono na 5 z 5

Heather M went above and beyond for me

Heather M went above and beyond for me, organising everything with customer services that far exceeded my expectations and chasing up to clarify I had everything I needed pre op. If the hospital care is at the same service level as provided by Heather M, I know I have no concerns and I will be in the hands of an excellent team. I couldn’t be more grateful.

18 kwietnia 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi there, thank you for your review. We are happy to hear that you have felt supported, particularly by Heather. We have passed on your kind feedback.

We look forward to following your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

The best hospital

The best hospital - knowledgeable staff, friendly, helpful, nothing is too much trouble. Made a stressful time so much better. Highly recommend

15 kwietnia 2024
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Odpowiedź od Healthier Weight

Thank you for review Jo, that is so lovely to read. Thank you for recommending us!

Warmest Regards,

HW

Oceniono na 5 z 5

Great experience from start

Great experience from start. Lovely consultant did my operation, explained everything before. Great service whilst I was in hospital, just a day case. Great aftercare, even after the 2 years. Everyone is always so friendly and kind. Would definitely recommend

10 kwietnia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Jayne, it is wonderful to hear about your experience. All of our teams are dedicated to providing our patients with great service!

As a patient for life, we look forward to staying in touch with you if you ever need any guidance!

Warmest Regards,

HW

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