Healthier Weight Recenzje 

1258
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Occasionally we have to make big life altering decisions. Mine was the decision to use Healthier weight to help me lose the weight I had been gaining over many years and in 2018, after reaching a peak... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

A fantastic team. From the moment I arrived and up to this day ten months later. Very supportive and professional, I really felt I was in capable hands. The Dr has a great team behind him and I have b... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Helena and the staff at healthy weights were amazing from start to finish and highly recommend and professional Plus the staff @ spire parkway hospital in Solihull👏👍👍

Reakcja na opinię

Oceniono na 5 z 5

From the start everything went so smoothly, I contacted them about my gallbladder removal , I had an online consultation with my surgeon Dr Mehta( I hope I’ve spelt this correctly), who was so kind... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Odchudzanie
  2. również w kategorii:
  3. Fitness i dietetyka

Napisane przez firmę

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.

Why choose us?

Napisane przez firmę

No hidden extras
Our procedure packages are all inclusive and explained in detail prior to going ahead.
Support for life
Once you have a procedure, you're a patient of ours for life. We will always be at the other end of the phone or email for you.
Aftercare by specialists
Weight loss is all that we do and we're specialists in it. We work with the UK's best surgeons and medical teams.
Up to 5 year warranty
For peace of mind, we offer a warranty with our procedures to cover any costs of returning to theatre.
Interest free payment plans
Whether you need to loan the whole procedure cost or just part, we can offer a finance plan to suit your needs, including interest free!

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1258)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

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Oceniono na 5 z 5

I had my gallbladder removed recently…

I had my gallbladder removed recently by Mr Madhok consultant gastroenterologist and it went really well. Mr Madhok was reassuring, the operation was quick with no complication and my recovery is good so far.
The follow up from healthier weight was also very good , they were nice and answered all my questions pre and post op. I would 100% recommend

16 października 2024
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Odpowiedź od Healthier Weight

Hi Laura

Thank you for your lovely feedback about Mr Madhok. It is great to know we were able to answer all your queries pre & post op.

Warmest Regards
HW

Oceniono na 5 z 5

100% from beginning to post-op care

From the enquiry stage to post surgery, the team were patient, knowledgeable and reassuring. The follow up care is second to none. Happy that I chose Healthier Weight.

30 lipca 2024
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Odpowiedź od Healthier Weight

Hi Tracey

We are very proud of our aftercare, we take great pride in helping and looking after our patients through their Journey with us.

Thank you for choosing HW!.

Warmest Regards

Oceniono na 5 z 5

Lizzy was so easy to speak with and…

Lizzy was so easy to speak with and made my experience with sorting out the app so easy. I'm so impressed with your call today what a lovely surprise. Thankyou so much for the unexpected gift . It is very much appreciated. What a wonderful team so glad to be back x

19 września 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Andrea

Thank you for your lovely comments about Lizzy, we will feed this back to her.

Warmest Regards

HW

Oceniono na 5 z 5

Video Conference (MS Teams)

My video conference with Heather was excellent. She explained everything in great detail. At the end of the meeting I had all the information I needed. Great experience.

18 września 2024
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Odpowiedź od Healthier Weight

Thank you for your review, we will pass your comments onto Heather.

Warmest Regards
HW

Oceniono na 4 z 5

Great follow up in first 2 weeks then…

Great follow up in first 2 weeks then nothing, missed 1 call on bank holiday weekend that was 10 days ago, no call since
Surgeon and hospital were great

5 sierpnia 2024
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Odpowiedź od Healthier Weight

Hi Jennifer,

Thank you for your review – you are welcome to contact us via text, email, phone, or our app anytime. If you ever miss a call in future, please do let us know so we can arrange to call you at a time that suits you best.

Warmest Regards,

HW

Oceniono na 5 z 5

Gallbladder removal

I had my gallbladder removed on the 25th August at Burcott Hall hospital. This was arranged for me by my health co-ordinater Heather from the healthier weight group. She was lovely to speak to and put me at ease from the first point of contact. A date for the surgery was given to me immediately with a link containing my surgeons details.
After reading a few negative reviews I was a little nervous as to what to expect but I can now say that this is one of the best hospitals I have had treatment in. My surgeon Mr Daskalakis was very understanding and addressed all my concerns. The staff are phenomenal 👏 so supportive and caring. They went above and beyond and I can't thank them enough.
Many thanks to the healthier Weight group for making all the arrangements for me.
Many thanks
Tasina khan.

25 sierpnia 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Tas,

We appreciate that you took the time to write this review – we are thrilled that you were happy with your experience with us. We have passed your feedback to the relevant team members now.

Warmest Regards,

HW

Oceniono na 5 z 5

I did a good choice choosing them

My experience was a very good one thanks to the stuff they are all kind and helpful . The surgeon was a very good one that i was able to go back to my normal life 3 days after surgery without any pain

3 sierpnia 2024
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Odpowiedź od Healthier Weight

Hi Hidaya,

Thank you for your kind words – we will pass this feedback to the relevant team members.

Warmest Regards,

HW

Oceniono na 5 z 5

Very helpful all the way through

Very helpful all the way through, from initial starter conversation to date. The team are very caring and quick to respond. I'm glad I chose healthier weight. My surgery was at The London Independent Hospital with Mr John Loy and I'd chose him again too.

12 sierpnia 2024
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Odpowiedź od Healthier Weight

Thank you for your lovely review Nancy – we are glad that you chose us too. We look forward to following your journey!

Warmest Regards,

HW

 

Oceniono na 3 z 5

Rollercoaster

I couldn’t fault the hospital I had my surgery at. The staff there and the care was amazing.
I have found all but one of Healthier Weight’s staff friendly every time I have spoken to them.
I’ve had a few problems after my operation and to be honest at times felt horrendous. Healthier Weight did check in with during this time however it felt limited with what they could do or offer and I was often left to seek medical attention through 111 or my GP. This might be due to the distance between them and myself.
My biggest disappointment is my surgeon Mr Singhal. Pre op very friendly and chatty. Post op it felt like a conveyor belt. I could hear him saying the same thing to each patient before he came into my room to speak to me. One morning he came into my hospital room. Spoke two sentences and then walked out again. That was it. Didn’t ask me how I was, or how my night had been. This really upset me as I already felt rubbish.
Even with my problems post op he has never once reached out to me to check on me and I also don’t have a follow up with which I find unusual.
Healthier Weight staff also reached out to him when I was having problems.
He may be an excellent surgeon but he needs to improve on his bedside manner, people skills and communication.

30 lipca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Lorren

Thank you for you feedback about your procedure and experience so far. It is always with regret when our patients are disappointed with any part of their journey with us.

Our priority is to focus on your continued post-operative care. We are committed to supporting you through your recovery and helping you achieve the best possible outcomes. We look forward to working together towards your continued health and well-being.

Warmest Regards

HW

Oceniono na 5 z 5

Reassuring staff

Very friendly, helpful staff

15 sierpnia 2024
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Odpowiedź od Healthier Weight

Hi Laura,

Thank you for your kind words – it means a lot to us.

Warmest Regards,

HW

Oceniono na 5 z 5

5 STARS

Great communication would definitely recommend 5 stars

6 sierpnia 2024
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Odpowiedź od Healthier Weight

Thank you Darren – we really appreciate this as it is important to us that our patients feel supported throughout the process.

Warmest Regards,

HW

 

Oceniono na 5 z 5

Fantastic service

Really friendly and informative from initial enquiry through to consultation. Didn’t feel any pressure to book after this. I’m now almost 4 weeks post op and I couldn’t have asked for a better experience during my time at Burcot Hall. I have had phone calls with the nurses since surgery and they have been very supportive. Would highly recommend!

23 czerwca 2024
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Odpowiedź od Healthier Weight

Hi Sasha,
 
Thank you for your kind words – we are happy to hear that the hospital and follow up calls have met your expectations. We look forward to supporting you on your journey!

Warmest Regards,

HW

Oceniono na 5 z 5

Fabulous

Incredible service.
Fabulous after sales. Always on the end of the phone should I need anything. Best decision Iv made.

30 kwietnia 2024
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Odpowiedź od Healthier Weight

Thank you for your review Becky, we appreciate your positive feedback – we always do our best to make sure that we answer every call, respond to every email, voicemail and text message.

Warmest Regards,

HW

Oceniono na 5 z 5

Healthier Weight change lives!

I had gastric sleeve surgery with Healthier Weight in January 2023 and have since gone on to lose 8 stone (110% of my excess BMI)

You might be reading this whilst doing your research on weight loss surgery, trying to get an idea of which company to go with, or if the price of staying in the UK is really worth it.

Getting this surgery with Healthier Weight was the quite simply the best decision of my life. Not only have I completely changed physically and mentally, but the care from the Healthier Weight team has been second to none. From my initial enquiry about weight loss surgery with Healthier Weight the team have been warm, empathetic, incredibly knowledgable and really understand the journey their patients have been on to arrive at the decision of having weight loss surgery.

Prior to surgery the team called to check in and see how I was, post surgery a nurse called me over the 3 days after I was discharged to check how I was and answer my numerous questions, I’ve had a call with a dietician, and calls at 3, 6, 12 and 18 months to get a progress update. They also provide you with a number you can call to speak to one of the team if you have any questions outside of your check-ins. Each member of the team I’ve spoken to throughout this journey has been a true professional and made me feel so supported and cared for.

Don’t get me wrong, weight loss surgery is not easy. It’s a huge learning curve and a complete lifestyle change, but knowing I could call Healthier Weight at any time if I had a question or needed guidance was invaluable.

Sending such a heartfelt thankyou to the Healthier Weight team for helping me change my life and doing so with such genuine kindness, support, care and empathy at every single step. I really can’t recommend them enough.

12 lipca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Holly,

Thank you for your lovely review – we really appreciate your feedback. We take pride in the aftercare we provide, and we are elated that you feel like you have made the right decision by having your surgery with us. We agree that weight loss surgery is not an easy option and can be difficult to go through without the right level of support and guidance. We are looking forward to supporting you in the future and on behalf of our whole team thank you again for your review, it means a lot!

Warmest Regards,

HW

Oceniono na 5 z 5

Healthier weight my journey

Healthier weight, have been at the nurses Dr and receptionist have been very helpful.

9 lipca 2024
Opinia niezależna
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Odpowiedź od Healthier Weight

Hi Jo,

Thank you for your kind words – we will make sure to pass your feedback to everyone mentioned in your review.

Warmest Regards,

HW

Oceniono na 1 z 5

The aftercare is shocking

The aftercare is shocking. I would’ve received better if I went abroad.
No check ins, no explanation of how I should eat after major surgery, luckily for me I joined an open Facebook page who provided support so I managed to get through.
Tried to complain, ironically healthier weight so everything electronically until it comes to complaints (has to be printed and posted) abit of a delay tactic if you ask me.
I wouldn’t recommend to anyone.

2 kwietnia 2024
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Odpowiedź od Healthier Weight

Hi Becky,

Many thanks for sharing your thoughts with us, it is always disappointing when patients feel let down. However, I must dispute your review. We have a structured, comprehensive follow up process with several check ins throughout the initial months following your procedure. I can see from your file we have tried to contact in excess of 20 times since your procedure with limited success. We have tried to contact you at your preferred times and again with limited success. We have a 24/7 messaging service via our app that you can contact at any time. Our aftercare support relies on the patient engaging with the support we offer so that we can help you make the life changes that you need to make to be successful. All pre and post diet information is also contained in the patient area on our website, a link for this was emailed to you prior to surgery. You can also view this information within the App. Our specialist dietician has also tried to reach out to support you.

Whilst social media support groups are a useful part of a wider support network and we actively encourage people share their experiences with those on the same journey, they are not a substitute for aftercare offered by trained professionals within a medical business.

We will continue to make sure that all calls are scheduled with you ahead of time – please feel free to contact us over the phone, SMS, email or via our app if you need any help.

We are more than happy to help and will continue to support you on your journey!

Warmest Regards,

HW

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