Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
Reakcja na opinię
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy ordering
Easy ordering, fast delivery with updates shares throughout. No issues with UK customs - costs were included in quoted price as promised. Can recommend.
10 marca 2026
Odpowiedź od Hardloop
Hello Peter,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was smooth and hassle-free. Your recommendation truly means the world to us. Can't wait to see you back on the trails for another adventure! 🏞️
Best regards,
Camille – HardGuide
No refund in case of theft caused by…
No refund in case of theft caused by misplacement of package by delivery service.
8 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello,
Thank you for your message.
We would like to remind you that your package was confirmed as delivered. We recommend checking with your neighbors or around your property in case someone received it on your behalf. If you are unable to locate the parcel, a delivery dispute will be required to move forward.
I remain available if you need any support for the next steps. 🌳
Guillaume - Hardguide
Odpowiedź od Hardloop
Hello,
Thank you so much for your glowing review! 🌟 We're thrilled to hear everything went smoothly and just as ordered. Your choice of the Rab Cinder Kinetic Pants is sure to enhance your adventures on the trails. 🏞 Looking forward to outfitting you for future explorations!
Best wishes,
Blandine - HardGuide
Odpowiedź od Hardloop
Hello Neil,
Thank you so much for your positive feedback! 😊 We're thrilled to hear everything met your expectations. The Ortlieb Twin City Urban is a great choice for any adventure ahead. Looking forward to accompanying you on many more trails! 🏞️
Warm regards,
Théo – HardGuide
Good warm well made coat at good cost
Good warm well made coat at good cost. Saved a lot of money even with the VAT. Quick delivery. 3 days from 'Buy' to the front door in GB. Advised of purchase and delivery status all the way which is useful. Very smooth.
2 marca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your amazing feedback! 😊 We're thrilled to hear about your positive experience with us. It's fantastic that everything went smoothly from the order to the delivery. We hope to see you again soon for more adventures! 🏔️
Best regards,
Guillaume – HardGuide
Amazing delivery process
Amazing delivery process - frequent updates on order status and the product was exactly as expected.
I would definitely use this company in the future.
9 marca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your wonderful feedback! 😊 We're thrilled to hear that our delivery process met your expectations. We're excited to have you on board for more future adventures! 🏞️
Best wishes,
Guillaume – HardGuide
Odpowiedź od Hardloop
Hello Charles,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had such a smooth experience with us. Wishing you many more adventures and happy trails ahead! 🏞️
Best wishes,
Antonin – HardGuide
Odpowiedź od Hardloop
Hello Halili,
Thank you for your feedback.
We're sorry to hear that your experience wasn't perfect.
The details concerning the custom fees are indicated in the article, which is called: 'BREXIT : Important notice about customs fees' and you are warned also when the products are in your basket, as written in this article.
We're committed to improving our services and ensuring our customers' satisfaction, so we are trying to see how we can make this even more clear.
Feel free to come back to uw when needed and haver a lovely day!
Best wishes,
Guillaume – HardGuide
I mistakenly ordered the wrong footwear…
I mistakenly ordered the wrong footwear for myself. My error was dealt with without any fuss or delay. You can shop with confidence.
13 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello dear client,
A big thank you for sharing your wonderful experience with us! 😊 It's fantastic to hear that everything was sorted out smoothly. Your confidence fuels our passion for adventure and the great outdoors. 🏞️ We can't wait to accompany you on your next journey!
Best regards,
Camille – HardGuide
Odpowiedź od Hardloop
Hello Jasper,
Thank you for your feedback! I am delighted to hear that you appreciated our prices. 😊 I am sorry for the delivery time and we are working to improve it. I’m sure your Sportiva Tarantulace will be a great companion for future adventures. 🏞️
Sportily,
Antonin – HardGuide
Items arrived quick and in perfect…
Items arrived quick and in perfect condition, easy tracking system
13 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello there,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything arrived swiftly and in perfect condition. Your satisfaction fuels our passion for adventure and exploration. We hope to see you soon on the trails! 🌄
Best,
Guillaume – HardGuide
Reliable Company
Good prices and fast shipping, I am planning to buy more from them in the future.
6 marca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your kind words! 😊 We're thrilled to hear about your positive experience with us. The Bolle Blackridge Photochromic Phantom Cat 1 4 Masque is indeed a fantastic companion for all your adventures. Looking forward to seeing you back on the trails with us! 🏞️
Best regards,
Antonin – HardGuide
Great price on a great product
Great price on a great product. Great comms throughout the process. Nice job Hardloop.
6 marca 2026
Odpowiedź od Hardloop
Hello Richard,
Thank you so much for your wonderful feedback! 😊 We're thrilled to know you had such a positive experience with us. Can't wait to see you back on the trails for more adventures! 🏞️
Warm regards,
Antonin – HardGuide
Odpowiedź od Hardloop
Bonjour Ian,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you had an excellent experience with our customer service. The Merrell Accentor 3 Sport Gtx is a great choice for all your adventures, and we're delighted it met your expectations. Looking forward to seeing you back on the trails! 🏞️
Best regards,
Théo – HardGuide
Great price
24 lutego 2026
Odpowiedź od Hardloop
Hello Jonathan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you enjoyed the experience. May your future adventures be filled with joy and discovery. Looking forward to seeing you out there on the trails! ⛰️
Best wishes,
Romain – HardGuide
Previous comments stated,many thanks.
12 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello David,
A huge thank you for your amazing feedback! 😊 We're thrilled to hear you're satisfied. May your next adventure be filled with excitement and breathtaking views! 🏞️
Stay adventurous,
Camille – HardGuide
Very quick dispatch to the UK and item arrived in good condition!
I hadn't expected the item to arrive s swiftly after realising the company was based in France. Very happy with the item I received.
5 marca 2026
Odpowiedź od Hardloop
Hello Carry,
Thank you so much for your fantastic feedback! 😊 It's wonderful to hear that your order arrived swiftly and in great condition. We're thrilled to have brought a smile to your face and hope to accompany you on many more adventures ahead! ⛰️
Best regards,
Arnaud – HardGuide
Shattered Dreams
I tried twice to order tecnica forge gtx in 49 two pairs that were in stock on the website but they were not and the order was cancelled,🥲Romain was apologetic and sent me a discount code 😃which was nice of him, then the next day they were back in stock so I got very excited and ordered two pairs again with the discount 😁however they were not in stock so I was very disappointed again 😱, I remain hopeful that they will come back into stock 🙃as I have very BIG feet and these boots fit like gloves, fingers crossed 🤞best wishes Iain ☀️
25 lutego 2026
Odpowiedź od Hardloop
Hello,
Thank you for sharing your experience. I'm really sorry to hear about the stock issues with the Tecnica Forge 20 Gtx. Rest assured, we're doing our best to resolve these challenges and provide a smoother experience. Your enthusiasm for these boots motivates us to improve! Fingers crossed they will be available soon. 🌿
Best wishes,
Arnaud – HardGuide
Odpowiedź od Hardloop
Hello Michael,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that our shop and service met your expectations. Your Ortovox Traverse 30 Dry is an excellent companion for your outdoor adventures. Looking forward to accompanying you on many more trails! 🏞️
Best regards,
Guillaume – HardGuide
Walking shoes arrived on time and are…
Walking shoes arrived on time and are the ones I ordered. Good value and very good shoes.
2 marca 2026
Odpowiedź od Hardloop
Hello
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly with your order and that you're happy with your purchase. Looking forward to seeing you embark on your next adventure! 🌄
Best wishes,
Guillaume – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.