Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Paid for delivery. No delivery arrived. The delivery was rescheduled every day for a week and then returned to sender out of the blue with zero communication despite my attempts to contact them. So fa... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hardloop
Hello Linda,
Thank you so much for your wonderful feedback! 😊 It's fantastic to hear that the Rab Womens Superflux was such a hit as a gift. We are thrilled to have been part of this happy moment. Wishing you many more adventures and joyful trails! 🏞️
Best regards,
Arnaud - HardGuide
Great jacket at a great price
Great jacket at a great price, smooth transaction and fast shipping
23 marca 2026
Odpowiedź od Hardloop
Hello Steve,
A big thank you for your wonderful feedback! 😊 We're thrilled to hear that your experience was smooth and your purchase met your expectations. Can't wait to see you on your next adventure! 🌄
Warm regards,
Camille – HardGuide
An excellent experience
An excellent experience with online ordering with this company. Regular contact re delivery and the items were well packaged. No issues at all. Highly recommend this company 😀👍👍
20 marca 2026
Odpowiedź od Hardloop
Hello Ian,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear that your experience with our online ordering was seamless. Your recommendation means the world to us. Looking forward to seeing you again on your next adventure! 🏞️
Warm regards,
David – HardGuide
Trainer purchase
Customer service is first class ..item was delivered on time would definitely be from this company again
12 marca 2026
Odpowiedź od Hardloop
Hello Scott,
Thank you so much for your fantastic feedback! 😊 It's wonderful to hear that you were pleased with our service and delivery. Your La Sportiva Akasha Ii is ready to accompany you on all your adventures, be it on trails or mountain ascents! 🏞️ We're thrilled to know you'll choose us again for your outdoor needs.
Best regards,
Romain – HardGuide
Product looks to be good quality
Product looks to be good quality. It will be a few weeks before I can install it, but I don’t envisage any problems. Easy to order and it arrived next day . V good
12 marca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience with us has been positive. We look forward to accompanying you on many more adventures in the mountains and beyond! 🏞️
Best wishes,
Guillaume – HardGuide
Good selection and delivery
Good selection and delivery. Returns process also excellent.
19 marca 2026
Odpowiedź od Hardloop
Hello Tino,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you appreciated our selection and delivery. It's great to know that our returns process also met your expectations. We hope to accompany you on many more adventures soon! 🏕️
Best regards,
Guillaume – HardGuide
Lovely product
Lovely product, easy to order, good price, quick delivery.
26 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello Anne,
Thank you so much for your wonderful feedback! 😊 We're thrilled to know you had a smooth experience with us, from ordering to delivery. We can't wait to join you on your next adventure! ⛰️
Warm regards,
Théo – HardGuide
Odpowiedź od Hardloop
Hello Peter,
A huge thank you for your fantastic feedback! 😊 It's wonderful to hear that you were pleased with our prices and speedy delivery. We hope to see you on many more adventures and trails! 🏞️
Best regards,
Théo – HardGuide
Excellent service from Hardloop
Excellent service from Hardloop. I was very impressed by the product (Craft trail running shoes) and the speedy delivery - and the way you kept me informed of progress with the delivery every step of the way. Thank you.
16 marca 2026
Odpowiedź od Hardloop
Hello Mike,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you were impressed with our service and the Craft Ocrxctm Vibram Elite. Keeping you informed every step of the way is important to us, and we're glad you appreciated it. Looking forward to supporting your next adventure! 🏞️
Best regards,
Arnaud – HardGuide
Fast delivery and kept informed of the…
Fast delivery and kept informed of the progress. Great sandals at a good price. Very happy.
16 marca 2026
Odpowiedź od Hardloop
Hello Gillian,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that you had a great experience with our service. We hope to see you again soon on your next adventure! 🏞️
Best,
Blandine – HardGuide
Excellent from start to finish
Really great, everything is easy to understand and once the order was submitted the updates were exactly the desired frequency required to be useful. Would not hesitate to shop here again.
16 marca 2026
Odpowiedź od Hardloop
Hello Robbie,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was smooth from start to finish. It's wonderful to know that our updates met your expectations. Looking forward to seeing you back on the trails soon! 🏞️
Best wishes,
David – HardGuide
The order process and delivery worked…
The order process and delivery worked well.
However, the product (ski helmet) shipped was not as advertised online, in that it was presented as a two tone colour scheme (black / grey) when it was solid black
I was offered the opportunity to ship it back but not for it to be replaced with the item advertised.
In the end I decided to just keep the version shipped as returning it would take too much time / effort for not a lot of gain … I suspect though, this is built into the service model ..
23 marca 2026
Odpowiedź od Hardloop
Hello, 😃
Thank you for your message and for letting us know about the issue with your order.
We are sorry for the mistake and the inconvenience regarding your helmet. The images and product details on our website are provided directly by the brands, and sometimes there can be slight differences between the item shown and the item received. This is often due to photography or screen resolution differences.
We hope you enjoy your future adventures with your new gear! I remain available if you have any further questions.
Good value for money when compared to…
Good value for money when compared to other suppliers.
5 marca 2026
Odpowiedź od Hardloop
Hello Paul,
Thank you so much for your great feedback! 😊 We're thrilled to hear you found good value in your purchase. Your satisfaction is our ultimate goal, and we can't wait to accompany you on your next adventure! 🌄
Best wishes,
Romain – HardGuide
Although you where in touch because…
Although you where in touch because customs had held my Skiing bib, delivery was supposed to be 14th March the item has still not been delivered , I'm happy to wait up to another week for delivery .
Regards
Charmaine Beattie
11 marca 2026
Odpowiedź od Hardloop
Hello,
Thank you for your feedback! We're sorry that your experience wasn't perfect. We're committed to enhancing our services to ensure our clients' satisfaction. Rest assured, we're looking into your issue and will get in touch with you today to resolve it. 🏞️
Best regards,
Antonin – HardGuide
Quick reply and quality items
11 marca 2026
Odpowiedź od Hardloop
Hello Giulia,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear you appreciated our quick responses and quality items. Your satisfaction fuels our passion for adventure and excellence. Hope to see you exploring new trails soon! 🏔
Best wishes,
Antonin – HardGuide
RAB jacket is perfect
RAB jacket is perfect. Ordering was easy and delivered when advised. Great experience. Thank you Hardloop
11 marca 2026
Odpowiedź od Hardloop
Hello Andy,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience with us was great. Can't wait to see you back on the trails for more adventures! 🏞️
Cheers,
Romain – HardGuide
De Vold hoodie
Was always wary of purchasing from abroad however, after reading positive reviews I went ahead with the purchase. The product was a De Sold hoodie which I knew would be good quality. As expected, it took a little longer to arrive than ordering from the UK but that was not an issue at all. Overall, a reliable company and would order from Hardtop again
3 marca 2026
Odpowiedź od Hardloop
Hello Paul,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know that you had a positive experience with us. It's wonderful to see adventurers like you embracing new trails and trusting us for your outdoor needs. Looking forward to being part of your next mountain conquest! 🏞️
Best regards,
Guillaume – HardGuide
DPD not great
Great company who unfortunately use DPD as their UK partner. Poor delivery experience from DPD
6 marca 2026
Odpowiedź od Hardloop
Hello Paul,
Thank you for sharing your feedback! We're sorry to hear that your delivery experience wasn't up to the mark with DPD. Rest assured, we're committed to enhancing our services to ensure our customers' satisfaction. 🌲
Take care,
Romain – HardGuide
Simple ordering and prompt delivery
Simple ordering and prompt delivery. Good choice of products. Don't be put off by this company being in France. It makes no difference to promptness👌😊
10 marca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly and that you're satisfied with our service. Your adventurous spirit keeps us motivated to continue delivering the best for our fellow trail enthusiasts. 🌿 Hope to see you back on the trails soon!
Best,
Guillaume – HardGuide
Easy ordering
Easy ordering, fast delivery with updates shares throughout. No issues with UK customs - costs were included in quoted price as promised. Can recommend.
10 marca 2026
Odpowiedź od Hardloop
Hello Peter,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your experience was smooth and hassle-free. Your recommendation truly means the world to us. Can't wait to see you back on the trails for another adventure! 🏞️
Best regards,
Camille – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.