Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to return a ski helmet because it was too small for my big head!!. Return process was very detailed and easy to follow (from UK to France, so a bit more comlicated due to Brexit). Refunded in... Zobacz więcej
Reakcja na opinię
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me I do... Zobacz więcej
Reakcja na opinię
After 4 days of emails in each day telling me my pyrchase was going to be delivered, I then received an email stating it was being returned to seller with absolutely no explanation!! I stayed in each... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- Sporty ekstremalne
- Sklep z akcesoriami rowerowymi
- Sklep sportowy
- Sklep z artykułami do sportów zimowych
O Hardloop
Napisane przez firmę
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Napisane przez firmę
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Dane kontaktowe
695, Avenue Paul Louis Merlin, 73800, Montmélian, Francja
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hardloop
Hello,
Thank you for your message and for pointing out the communication issue. I apologize for the lack of updates on your order.
I can confirm that your package was delivered on February 27. If you need any further details or assistance regarding your delivery, please feel free to ask.
I remain available if you have any other questions!
Guillaume - Hardguide
UNDELIVERED expensive running shoes
UNDELIVERED expensive running shoes. You have promised delivery on 06/03/20260 and 09/03/2026. Have not received.
4 marca 2026
Odpowiedź od Hardloop
Hello Elaine,
I'm really sorry to hear about the delivery issue with your La Sportiva Helios Iii shoes. We understand how frustrating this can be, especially when it comes to essential gear for your outdoor adventures. Rest assured, we're looking into this urgently. Thank you for your patience and understanding. 🌲
Best regards,
David – HardGuide
Good customer service
Delighted to find this online retailer. Great website easy to use and so pleased to get the Aigle gilet I had been trying to get for my husband since January.
Initial order couldn’t progress as I live in Guernsey- but good informative response from customer service advising me of issue and immediate refund.
I was able to reorder and ship to PObox in uk mainland . Delighted with service and husband loves the gilet. Win win all round!
10 marca 2026
Opinia niezależna
Odpowiedź od Hardloop
Hello dear client,
Thank you so much for your fantastic review! 😊 We're thrilled to hear about your positive experience and delighted that you found our service helpful. It's stories like yours that keep us inspired on our adventure! 🏞 We hope to see you again soon!
Best regards,
Arnaud – HardGuide
Odpowiedź od Hardloop
Hello,
A big thank you for your fantastic feedback! 😊 I'm thrilled to hear that the delivery was swift and that you're happy with your goods. May your next adventure be filled with joy and discovery! 🏞️
Sportingly,
Guillaume – HardGuide
Really good company
Really good company. Good prices, helpful via email and even returns from
U.K. handled very efficiently. This sadly can’t be said for many companies!
3 marca 2026
Odpowiedź od Hardloop
Hello Chris,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great experience with us, especially in managing returns from the U.K. A reliable gear like the Protest Prtlucid Snowjacket will surely be your ally for future adventures. Looking forward to seeing you on the trails! 🏔
Best regards,
Théo – HardGuide
Terrific service
Terrific service, Product unused as yet but arrived exactly as expected well packaged.
Looks as described. Arrived a day earlier than expected. Would buy from them.again.
2 marca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled that everything went smoothly and exceeded your expectations. We can't wait to see you back on the adventure trails with us! 🏞️
Best wishes,
Guillaume – HardGuide
Prompt and as expected!
23 lutego 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 I'm thrilled to hear everything was prompt and met your expectations. The Casco Speedairo 2 Rs is indeed an excellent choice for your adventures, offering both style and safety. Looking forward to seeing you conquer new trails! 🏞️
Sportingly,
Guillaume – HardGuide
Easy company to deal with
Easy company to deal with, with frequent updates, would use again.
2 marca 2026
Odpowiedź od Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear you had a smooth experience. We can't wait to accompany you on your next adventure! 🏞️
Best regards,
Guillaume – HardGuide
Never bought from Hardloop before but…
Never bought from Hardloop before but decided to try and was very happy with the service and my purchase I will use them again in the future 👍🏻
2 marca 2026
Odpowiedź od Hardloop
Hello,
Thank you so much for sharing your positive experience with us! 😊 We're thrilled to hear that you're happy with our service and your purchase. We look forward to accompanying you on many more adventures in the future! 🏞️
Best regards,
Guillaume – HardGuide
Ski gloves arrived from France exactly…
Ski gloves arrived from France exactly when they were promised in time to go on ski holiday. The product is excellent- as was the price. Much cheaper than suggested selling price.
20 lutego 2026
Odpowiedź od Hardloop
Hello Dominic,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your ski gloves arrived just in time for your holiday and that you found the Helly Hansen Odin Winter Glove Gants to be an excellent choice at a great price. Enjoy your adventures on the slopes! ⛷️
Sportingly,
Camille – HardGuide
Odpowiedź od Hardloop
Hello Brian,
A big thank you for your fantastic feedback! 😊 We're thrilled to hear about your satisfaction with our service. We can't wait to accompany you on your next adventure! 🏞️
Best regards,
Romain – HardGuide
I would use the website again
The price was very good indeed, as, I hope, will be the trainers but the delivery was delayed and somewhat confusing, probably because it was coming from another country However, that will not deter me from using the website again. Thank you.
24 lutego 2026
Odpowiedź od Hardloop
Hello,
Thank you for your feedback! We're sorry that your experience wasn't perfect. We are committed to enhancing our services to ensure our customers' satisfaction in the future. 🌿
Sportingly,
Antonin – HardGuide
Odpowiedź od Hardloop
Hello Sylwester,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your purchase went smoothly and your order arrived as expected. Your Rab Cirrus Flex will surely be a great companion on your upcoming adventures, whether on trails or mountains! 🏞️
Best regards,
Mathilde – HardGuide
I was charged twice for the item I…
I was charged twice for the item I bought. My email to customer services was answered promptly on a Sunday evening and the refund was sorted out very quickly. Thanks
17 lutego 2026
Odpowiedź od Hardloop
Hello Helen,
Thank you so much for your wonderful feedback! 🌟 I'm thrilled we could sort out the double charge quickly, even on a Sunday evening. Your satisfaction while getting ready for your adventures with the Patagonia Womens Nano is what we strive for. Looking forward to seeing you explore new horizons! 🚵♀️
Sportingly,
Guillaume – HardGuide
Odpowiedź od Hardloop
Hello Jonathan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you enjoyed our fast delivery and competitive pricing. Your satisfaction fuels our passion for adventure and the great outdoors. Looking forward to accompanying you on your next trail! 🏞️
Best regards,
Romain – HardGuide
no issues
Was hesitant at first as company is based in Europe but no issues whatsoever. Good Comms very fast delivery and product exactly as described. Will use again
24 lutego 2026
Odpowiedź od Hardloop
Hello Steve,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that everything went smoothly and that you're happy with your experience. It's customers like you who inspire us on this adventure! Looking forward to seeing you back on the trails! 🏔
Best regards,
David – HardGuide
I ordered last minute before a ski…
I ordered last minute before a ski holiday and the suitcase arrived in perfect condition from France the day before I went which was amazing! Fantastic service!
17 lutego 2026
Odpowiedź od Hardloop
Hello Charlotte,
A big thank you for sharing your amazing experience! 🌄 I'm thrilled that everything arrived just in time for your ski adventure. Your satisfaction truly fuels our passion for outdoor journeys. I hope to see you soon on your next adventure! 🏞️
Best regards,
Blandine – HardGuide
I asked for the names below the logo…
I asked for the names below the logo like previous order instead I got it over
24 lutego 2026
Odpowiedź od Hardloop
Hello Joe,
Thank you for your feedback. I apologize for the mix-up with the logo placement on your Rab Kinetic 20. We're committed to improving our services to ensure a better experience for adventurers like you. Rest assured, we'll address this today to prevent future issues. 🌲
Best regards,
Antonin – HardGuide
Excellent product and super service.
16 lutego 2026
Odpowiedź od Hardloop
Hi Peter,
Thank you so much for your amazing review! 😊 We're thrilled that you enjoyed both our service and the Devold Original Islender. It's a fantastic choice for all your adventures, whether you're exploring new trails or reaching mountain peaks. 🏔 We hope to see you back on Hardloop soon!
Adventure awaits,
Romain – HardGuide
Excellent delivery service and also a…
Excellent delivery service and also a good price
23 lutego 2026
Odpowiedź od Hardloop
Hello Elizabeth,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you're satisfied with our service and enjoyed a smooth experience. We hope to accompany you on many more outdoor adventures! 🏕️
Best wishes,
Guillaume – HardGuide
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.