Happy Plugs Recenzje 

961
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Köpte dem för ett år sedan och det enda jag haft med dem har varit att de hackat en gång, lade dem åt sidan ett tag och när jag provade dem igen någon dag senare fungerade dem så no problem. För 500... Zobacz więcej

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Oceniono na 5 z 5

Sadly my headphones were not well. One was blinking nonstop, the other with a faint light. Despite multpile restarts, I was unable to get them to work. I sent a video and it was determined that they w... Zobacz więcej

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Oceniono na 5 z 5

We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... Zobacz więcej

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Oceniono na 2 z 5

Har ägt kanske 3-4 par i mitt liv och kan inte säga att det var de bästa köpen jag har gjort. Ville ändå ge det ett försök till. Senaste hörlurarna jag har köpt har väldigt dåligt batteritid. Så då... Zobacz więcej

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Informacje dotyczące firmy

  1. Producent elektroniki

O Happy Plugs

Napisane przez firmę


Happy Plugs is a Swedish company that creates fashion tech headphones.

Fast International Shipping
Up to 24 Months Warranty 
24/7 Customer Service (Live chat & email)
Secure and Safe Payments 
Over 10 million purchases globally


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

961 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(961)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

claim

a big praise and thank you to the dear Erika. I have rarely received such nice, fast help. Thank you again

3 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi M.A,

It's great to know that you had a wonderful experience with our customer support.

One of our mission is to provide a world-class customer service and make their experience an unforgettable one.

Thank you for letting us to help you resolve your concern.

Looking forward to doing more business with you.

Cheers!

Oceniono na 5 z 5

Kudos to Erika

My air 1 plus is less than a yr old. I had issues in one of the earplugs as it not working. Erika was a great help as she explained to me how I can fix the issue. She has been so patient and very understanding especially I am not a tech savvy. Erika is a treasure for Happy Plugs.

3 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Angelo,

Thank you for your wonderful feedback.

We appreciate your patience and understanding in helping you resolve this matter.

We will always look forward to doing business with you in the future.

Have a great week!

Oceniono na 5 z 5

Jag är mycket nöjd

Jag är mycket nöjd. Jag fick hjälp från Erika hon var mycket hjälpsam tack så jättemycket.

23 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Faez,

It's great to have customers like you.

We appreciate the time you took to leave your feedback and we will let Erika know how much you appreciate her assistance.

Thank you and have a nice day!

Oceniono na 2 z 5

Sämsta batteritiden jag någonsin varit…

Sämsta batteritiden jag någonsin varit med om , håller typ 1 timme

18 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Annika,

Thank you for your feedback.

You can send us a message at help@happyplugs.com so we can help you sort this out.

We look forward to hearing from you.

Oceniono na 5 z 5

Happy Plugs AIR 1 Plus

My earbuds malfunctioned and didn't want to recharge their battery anymore, so i have reached out to the customer service team. Erika and the rest of the team did their best to try to resolve the issue, but in the end unfortunately, they didn't manage to resolve it so they offered me a full refund. Great, very fast and reliable customer service support! :)

17 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Domagoj,

Thank you for your wonderful feedback!

Customers like you motivates us to continue providing a world class customer service.

Thank you and have a great day!

Oceniono na 5 z 5

Great Customer Service

Happy Plugs were fab with my issue. Erika was quick to understand the problem and was super efficient at finding a solution. Very grateful for her help!

1 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Adam,

Thank you for one inspiring feedback.

We'll make sure to let this agent know how excellent she was.

We are also grateful to you as you have been part of our journey.

Have a great day!

Oceniono na 4 z 5

Great customer service, let down by DHL

Good earphones, lightweight, small, compact, bright orange. I use for trail running daily. They performed well for first 6 months but then developed issues. On contacting the company under the product warranty they were professional, fast, personal and polite, a team effort by Erika, Maria and others. They sent a replacement. Unfortunately they used DHL to deliver to Spain. DHL lied on their tracking website comments stating delivery attempts and notifications had been made and dropped off at an unidentified Collection Centre with limited opening hours, and DHL are almost impossible to contact. DHL's own tracking number wasn't accepted by its own systems, telephone looped back to system with no human response, email system & Chatbot inoperable as their own tracking number not accepted. In short: good product, great customer service but need to seriously address unprofessional courier.

3 sierpnia 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Brett,

Your experience saddens us and we will definitely communicate this to our team to make sure that everything is going smoothly.

We will also reach out to the couriers to make sure that this will not happen again.

We thank you for your understanding.

Oceniono na 1 z 5

Happy Plugs Hope don’t work

Bought Happy Plugs Hope. Ear plugs would not charge properly from day 1. Charging case is fully charged but plugs lose battery in 2 minutes or less every time they are connected to my phone. Happy Plugs will only recommend factory reset which does not nothing to fix the issue. Company will not replace the defective product.

7 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Paul,

We regret to hear that you had an unpleasant experience with your headphones.

You can reach out to us at help@happyplugs.com to assist you further.

Thank you.

Oceniono na 4 z 5

Good Customer Service!

Erika helped me with my faulty Happy Plugs. Unfortunately they couldn't be replaced as I did not have the receipt, which would have being my ideal outcome as they were working so well until the batteries stopped worked 8-10 months into owning them. However, Erika was very helpful and supportive, and offered me a 15% discount off my next purchase. I'm still deciding whether I'll get another pair as I don't want the same problem to happen again - however, I still give the customer service a thumbs up as Erika did the best she could for me. Thanks Erika!

12 lipca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Tegan,

We appreciate your feedback and we are glad that you experience our world class customer service.

Feel free to let us know if you have other concerns.

Have a great day!

Oceniono na 5 z 5

Right hand bud stopped charging

My daughter purchased Happy Plugs 6 months ago and was very happy with them. Unfortunately for some reason the right bud became dislodged and demagnetised from the case and was no longer able to charge. We contacted Happy Plugs and they were very quick to deal with the issue. Erika and other colleagues from Happy Plugs responded to all our emails and although they could not fix the faulty right bud, in the end we were given a full refund which we will use to purchase a new pair for my daughter. Thank you Happy Plugs!

11 lipca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi there,

We're so greatful that you took the time to share your feedback with us. It's our pleasure to serve customers like you.

Have a wonderful day!

Oceniono na 4 z 5

Both of my ear buds didn’t pair when I…

Both of my ear buds didn’t pair when I first received them. Erika was a big help getting the issue resolved!

3 lipca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Barb,

Thank you for your wonderful feedback.

We are glad that you received an extra ordinary assistance from our customer support.

Your feedback is always valuable and we greatly appreciate it.

Have a nice day!

Oceniono na 5 z 5

Awesome products, awesome support

Awesome products. Unfortunately, I had some bad luck and one of my earbuds stopped working after a couple of months. However, Erika at the support sent me a new pair within a day. Flawless handling!

28 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Olle,

It is great to hear that you had a fantastic experience with our Customer support. Your feedback matters and we truly appreciate your words.

Feel free to send us a message at any time you will need our assistance.

Thank you and have a nice day, Olle!

Oceniono na 5 z 5

Grateful for the help I got from Maria …

Grateful for the help I got from Maria after instructions I got it right Thank You / Agneta

17 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Agneta,

It's great t hear that you earbuds are finally working again. Our customer support is always hee for you whenever you need assistance.

We appreciate your amazing feedback.

Thank you and have a nice day!

Oceniono na 3 z 5

Great fit but also annoying background noise

I am happy with the fit. They fit really well in the ears. Unfortunately, there is a annoying background noise that shouldn't be there. It sounds like there is a swarm of bees inside the ears. Something I haven't tried with other wireless headphones.

Could mine Happy Plugs JOY be defective?

13 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Carsten,

Thank you for your feedback.

We would love to assist you on resolving your concern

Kindlys end us an email at help@happyplugs.com and our customer service team will help you

Have a nice day!

Oceniono na 4 z 5

Fast & friendly customer support

My Air 1 Go’s were working perfectly, but then suddenly one earbud had connectivity issues. The support team was fast, responsive, helpful and kind, my problem was solved in no time. Thank you Maria & Erika :)

14 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Alina,

We are glad to know that your issue has been sorted out. Feel free to send us a message at any time you need assistance.

We greatly appreciate your wonderful feedback. Have a nice day, Alina!

Oceniono na 5 z 5

Erika helped me great.

6 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Arthur,

Your feedback is greatly appreciated. Providing a world-class service is one of our goals to keep our customers HAPPY!

Thank you and have a great day!

Oceniono na 5 z 5

Bästa kundservicen ever

Bästa kundservicen ever. Råkade beställa fel storlek. Dom skickade direkt två nya par samt en super fin handskriven lapp. Bästa öronpropparna jag någonsin haft. Vi har använt dom sen Happy plugs kom. Bara fina ord att säga om dom ❤️

5 czerwca 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Jenny,

Your testimony is a proof that customers of Happy Plugs are like family. We greatly appreciate you and for leaving a fantastic review.

Cheers to more years with you!

Oceniono na 5 z 5

Great customer service, Erika was very kind!

Great customer service! Erika was quick to reply, helpful and willing find the best possible solution to my problem.

17 maja 2023
Opinia niezależna
Logo Happy Plugs

Odpowiedź od Happy Plugs

Hi Elena,

Thank you for your postive feedback and for appreciating our customer support. We sincerely value our customers' suggestions as this help us become better and improve our service.

Thank you for your wonderful time and have a great day! Cheers!

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