1st class customer service, could not be better, thank you....if only other companies were this helpfull !
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Zobacz więcej
Reakcja na opinię
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Zobacz więcej
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Dane kontaktowe
Zjednoczone Królestwo
- help@happen.co.uk
- happen.co.uk
3,9
Dobra
1 tys. recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Very helpful over the phone couldn't do…
Very helpful over the phone couldn't do enough and explained everything as what would happen.the only down side is trying to get your delivery. I was told my parcel would be delivered at a time wen I was at work all day then went on to the website to change delivery but you can't they've put it out for tomorrow and I won't be around to accept it.i use to have it delivered by royal mail and if not in I cud go to the post office to collect it.very frustrated. I have now been told that I have to pay £20 to get my parcel redelivered after dpd doesn't give much notice for delivery.
7 listopada 2025
Opinia niezależna
Odpowiedź od Happen
Hi Kurt,
Thank you for your kind words about our phone support team — we’re really pleased to hear you found them helpful and informative. We’re sorry to hear about the difficulties you’ve experienced with your delivery, and we completely understand how frustrating this can be, especially when notice is limited.
As part of our duty of care, all prescribed medications must be delivered directly to an authorised person to ensure they don’t go missing or end up in the wrong hands. While we understand this can sometimes cause inconvenience, these safeguards are in place to protect both our customers and the wider public.
Regarding the £20 redelivery fee, in order for us to keep our prices as low as possible for everyone, we do need to pass on the cost of return, reprocessing, and redelivery for the small number of orders affected. This helps us keep overall costs down for all of our customers while still maintaining the highest safety standards.
If you’d like to provide an alternative delivery address for future orders, please feel free to reach out at any time — we ensure all packaging is completely discreet for your convenience.
– Happen Customer Support Team
After many phone calls and discussions…
After many phone calls and discussions about how I could not be around for signed deliveries and reassurance that the delivery company would be changed, yet again we are in the same situation. This company say they listen but it’s clear that do not. So very frustrating and disappointing.
You have asked for me to make a comment, after many phone calls I was assured that you would use a different service and that my safe place would be used, this was written on my notes. Why are you now saying this is not possible?
7 listopada 2025
Opinia niezależna
Odpowiedź od Happen
Hi Clare,
We’re truly sorry to hear about your frustration. As a company, we have a duty of care to ensure that prescribed medications are only delivered to authorised persons. While we appreciate that this can sometimes make arranging deliveries more difficult, our priority must always be the safety of the wider public and the secure handling of all medications.
We understand this may not be the outcome you hoped for, but these safeguards are in place to prevent medications from going missing or being received by the wrong person — which could lead to adverse reactions or unnecessary financial loss. We genuinely appreciate your understanding and patience as we work to balance convenience with safety.
If you’d like to discuss this further, please feel free to reach out to us at any time — we’re always happy to help.
– Happen Customer Support Team
Very easy process customer support…
Very easy process customer support excellent
3 listopada 2025
Opinia niezależna
Odpowiedź od Happen
Thank you so much for your kind words! We're thrilled to hear you found the process easy and that our customer support team was excellent. Your feedback means a lot to us — we look forward to helping you again soon!
– Happen Customer Support Team
They answer any questions promptly
They answer any questions promptly
And if your not happy they go over and above to resolve any problems.
1 listopada 2025
Opinia niezależna
Odpowiedź od Happen
Dear Mary,
Thank you so much for your kind review! We’re delighted to hear that you’ve found our team responsive and dedicated to resolving any issues quickly. Going the extra mile for our patients is always our goal, and it’s wonderful to know that’s come through in your experience.
We really appreciate your trust and support!
Kind regards,
The Happen Team
Constantly in touch checking your…
Constantly in touch checking your progress and health.
1 listopada 2025
Opinia niezależna
Odpowiedź od Happen
Dear Conner,
Thank you so much for your kind review! We’re delighted to hear that you appreciate our ongoing support and check-ins making sure our patients feel cared for and guided throughout their journey is always our priority.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Happen Team
Excellent service as always only issue…
Excellent service as always only issue is delivery as I work would be better to be able to collect parcel from a collection point like InPost or YEEP!
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Donna,
Thank you so much for your kind review and for your helpful feedback about delivery options. We’re really pleased to hear you’ve consistently received excellent service from our team!
We completely understand that flexible delivery options can make things easier, and we’ll be sure to pass your suggestion regarding collection points to the relevant team for review.
We truly appreciate your support and for taking the time to share your thoughts.
Kind regards,
The Happen Team
Amazing care and consultation with you…
Amazing care and consultation with you every step of the way
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Patient,
Thank you so much for your kind words. We’re delighted to hear that you’ve felt supported and well cared for throughout your journey with us. Providing attentive care and guidance every step of the way is exactly what we aim for.
We really appreciate you taking the time to share your experience!
Kind regards,
The Happen Team
You can trust there opinion
They do answer all questions and helpful in many ways
24 lipca 2025
Opinia niezależna
Odpowiedź od Happen
Dear Bisma,
Thank you for your feedback, and we’re really sorry to hear about your concern regarding the cost. Please be assured that our team is already looking into this for you and will do their best to help find a suitable solution.
We understand how important this is and truly appreciate your patience while we work to resolve it.
Kind regards,
The Happen Team
When I called happened to speak to them…
When I called happened to speak to them about the product I wanted info about, the lady I spoke to was very educated about the product, which gave me the confidence to try it out. I found that they were very professional with a friendly manner. I still continue to use happen, I found the website easy to use and overall, I’m really happy to continue buying from them.
30 września 2025
Opinia niezależna
Odpowiedź od Happen
Dear Daniel,
Thank you so much for your kind review! We’re delighted to hear that our team was able to provide you with clear information and confidence when starting your treatment. It’s wonderful to know you’ve found our service professional, friendly, and easy to use.
We truly appreciate your continued trust in Happen and are so pleased to hear you’re happy with your experience.
Kind regards,
The Happen Team
Reliable supportive service
Happen offer a great, reliable and consistent service. The support team is there on hand and you speak to a real person. All my experiences are of them being extremely helpful, supportive, considerate and polite.
I fully endorse Happen and am pleased I chose them to support my weight loss journey.
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Patient,
Thank you so much for your kind review! We’re so pleased to hear that you’ve found our service reliable and supportive, and that our team has been consistently helpful and considerate. It’s wonderful to know you feel well looked after throughout your weight loss journey.
We truly appreciate your endorsement and the trust you’ve placed in Happen it means a great deal to us!
Kind regards,
The Happen Team
Excellent service and seamless process!!
Looked into Happen because of their competitive market prices, connected with a lady called Ellie. She was FAB! Incredibly knowledgeable and friendly, my order arrived so quickly and the process has been seamless. Highly recommend, thanks again Ellie!!
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Mia,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience from start to finish and that Ellie was able to support you so brilliantly. It’s wonderful to know you found her knowledgeable, friendly, and helpful throughout the process. We really appreciate your recommendation and your kind words Ellie will be delighted to hear them!
Kind regards,
The Happen Team
I bought the weight loss medication and…
I bought the weight loss medication and it’s worked really well.
The delivery was fast and smooth and the workers were very helpful and nice to speak to when I needed help with using the medication.
Thank you !
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Luli,
Thank you so much for your lovely review! We’re so pleased to hear that the medication has worked well for you and that your experience with our team and delivery service has been so smooth. It’s great to know our advisors were able to offer the support you needed.
We really appreciate you taking the time to share your experience thank you for choosing Happen.
Kind regards,
The Happen Team
Outstanding patient care
The customer service team at happen always goes above and beyond to help me, and I honestly couldn’t be more impressed with you the level of care and dedication they show. From the very first time I reached out Iv felt supported which is something you don’t get very often these days. Every interaction has been handled with with professionalism and kindness , my family and friends don’t know I’m using the pen and I wanted to keep it a secret , happen always makes sure the packaging is discrete and they use DPD who always ensure that only I get the parcel unless I instructed someone else even when I need to change my delivery address happen is always quick and makes sure everything gets done quickly so I don’t have to worry. One of the advisors I am found of is Ellie , every time I have the pleasure of speaking with her she brings such a positive energy that instantly makes the whole experience easier and more enjoyable. An asset to happen she is.
I’m also incredibly happy that I chose to go with happen company. They’ve made a real difference in my life and I can honestly say they have exceeded my expectations. I don’t generally leave reviews but they are well deserving of one.
31 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Patient,
Thank you so much for such an incredible review your kind words truly mean the world to us. We’re so pleased to hear that you’ve felt supported and cared for from the very start. Providing a professional, discreet, and reassuring experience is something our whole team takes great pride in.
It’s wonderful to hear that Ellie has made such a positive impression she’ll be absolutely delighted to read your feedback!
We’re genuinely grateful that you chose Happen and that we’ve been able to make a real difference for you. Thank you again for taking the time to share your experience it really does mean a lot to us.
Kind regards,
The Happen Team
Never again
First time tried to order in August - my order quietly god cancelled, no explanation, nothing, I had to call to find out what's happening.
Website is an absolute nightmare to navigate, half of the time doesn't even work properly.
Got my first order in September, couldn't complete the monthly check in (again, website wasn't working yet order couldn't be placed without it).
Once sorted I nearly choked when I've seen that my second order was double the price! I looked into it, literally noone sells it at this price, others are £100 cheaper. Tried to cancel, been told that order for approved (even though it hasn't been dispatched) and nothing can be done now.
I explained why I want to cancel the plan, been offered to switch to another product. Replied that I don't want to only to hear the full script of the benefits and savings if I chose to switch (ironically, still more expensive than others!).
Very disappointed, with so many pharmacies and suppliers - chose someone else.
30 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Olga,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience.
To provide some context, in August, we experienced an unusually high number of new orders from customers attempting to purchase medication in bulk ahead of the expected price increase. As a result, we had to prioritise existing patients to ensure continuity of their treatment, and some new orders placed during that time were unfortunately cancelled.
By September, while prices across the market had increased significantly, Happen temporarily froze our prices to help make treatment more accessible. This led to a high volume of new sign-ups, all charged at the standard price before the increase.
For your first order, as with all new patients, you received an introductory discount. For your second order, you were charged the standard price, which is clearly displayed and explained at the time of your initial purchase to ensure full transparency. Our ongoing prices are reflective of current industry standards after introductory discounts have been applied, and we continuously review them to remain fair and competitive.
Once an order has been sent to the pharmacy for approval, it can no longer be cancelled or refunded. You do, however, have a 28-day window between orders to cancel or pause any upcoming treatments. Once prescription medication has been prescribed and dispensed, we’re unable to issue a refund for that order.
We also understand how frustrating the website and portal issues must have been. Please know that our team is always available to assist with any technical or account-related difficulties — you’re always welcome to call us directly, and one of our advisors will be happy to guide you through any steps or resolve issues on your behalf.
While we’re sorry to see you’ve chosen to cancel further orders, we genuinely appreciate your feedback, as it helps us continue improving our processes and overall patient experience.
Kind regards,
The Happen Team
I have had a lot of issues regarding…my treatment
I have had a lot of issues regarding monjarow price increases and after many phone calls I had the pleasure to speak to michal hope I spelt his name right as he went above and beyond and now im a very happy customer thank you for all your help
28 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Janet
Thank you so much for your kind feedback. We’re truly sorry to hear you experienced some challenges along the way, but we’re delighted that Mckyle was able to turn things around and provide the support you needed. Your satisfaction means a great deal to us, and we’ll be sure to pass your lovely comments along to him.
We really appreciate you taking the time to share your experience and for choosing us for your treatment journey.
Kind regards,
The Happen Team
The company doesn't do anything to improve delivery after many complains
The company doesn't do anything to improve the delivery service. The change in dates without notice, always delayed, or with problems. I will probably change my provider.
28 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Ric,
Thank you for your feedback, and we’re very sorry to hear about the ongoing issues you’ve experienced with your deliveries. We completely understand how frustrating this must be.
Please be assured that we’ll look into your concerns further and see how we can best assist you moving forward. Our goal is to make sure your deliveries are handled smoothly and reliably.
Kind regards,
The Happen Team
Thank you for your help and advice…
Thank you for your help and advice today Juanita !
28 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Daryl,
Thank you for your kind message — we’re so glad Juanita was able to assist you today! Your appreciation will definitely be passed along to her.
Kind regards,
The Happen Team
The most important aspect I appreciate…
The most important aspect I appreciate is the customer service support I have when ever I need. Very helpful and kindly respond they are
20 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Mojhgan,
Thank you for sharing your experience. We’re delighted to know that our customer service team has been able to assist you with kindness and care. Your appreciation means a great deal to us.
Kind regards,
The Happen Team
Responds quickly to my emails n been…
Responds quickly to my emails n been with happen now coming up 6 months they always there to help
22 października 2025
Opinia niezależna
Odpowiedź od Happen
Hi Paula,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience!
It’s great to hear that you’ve been with us for almost six months and that our team has been able to support you whenever needed.
We’re always here if you need anything. 💛
Kind regards,
The Happen Team
Emily provided outstanding customer…
Emily provided outstanding customer service. She was friendly, professional, and went above and beyond to resolve my concern quickly and efficiently. I truly appreciate her clear communication and genuine willingness to help — she made the entire process smooth and stress-free. Thank you, Emily!
21 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Patient,
Thank you so much for your wonderful feedback about your experience with Emily. We’re delighted to hear that she provided outstanding service and made the process smooth and stress-free.
We take great pride in our team’s commitment to patient care, and your kind words will be shared with Emily and the wider team as recognition of her excellent support.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Kind regards,
The Happen Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.