1st class customer service, could not be better, thank you....if only other companies were this helpfull !
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Over the months I have bought from Happen their customer service has really improved. Since Ellie especially has been dealing with my account it has felt extremely efficient, friendly and so helpful,... Zobacz więcej
Reakcja na opinię
I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... Zobacz więcej
Reakcja na opinię
Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that ‘due to some people... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Dane kontaktowe
Zjednoczone Królestwo
- help@happen.co.uk
- happen.co.uk
3,9
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service
Early this week I contacted HAPPEN customer service.
A Lady called Juanita looked after me.
I cannot emphasis enough how brilliant Juanita was.
She dealt with my issue thoroughly.
Juanita was, very professional, very friendly and extremely helpful.
15 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Regis,
Thank you so much for your wonderful review! We’re so pleased to hear that Juanita was able to assist you and provide such friendly, professional, and thorough support. She truly cares about helping our patients, and your kind words will mean a lot to her.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Happen Team
Excellent service no problems at all…
Excellent service no problems at all with medication staff brilliant they listen to all your queries would highly recommend them
17 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Nadine,
Thank you so much for your kind review! We’re delighted to hear that you’ve had such a smooth experience and that our team has been able to support you so well. It’s wonderful to know you found our staff brilliant and attentive to your needs.
We really appreciate your recommendation and your trust in Happen!
Kind regards,
The Happen Team
Fantastic Customer Service
Natasha was brilliant 👏 👌 🙌
Very Friendly Very knowledgeable
and Professional .
Thankyou Natasha for your Expertise and Sorting out my Order that arrived the Next Day .
16 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Andrew,
Thank you so much for your wonderful review! We’re so pleased to hear that Natasha was able to help and that your order arrived so quickly. It’s great to know you found her friendly, knowledgeable, and professional, she’ll be thrilled to receive your feedback!
We really appreciate you taking the time to share your experience.
Kind regards,
The Happen Team
Odpowiedź od Happen
Dear Patient,
Thank you! We’re so pleased to hear you had such a great experience with Kimel. Your feedback means a lot to us!
Kind Regards
The Happen Team
Odpowiedź od Happen
Dear Karen,
Thank you so much for your kind words. We’re delighted to hear that Kimel provided you with polite and knowledgeable service — we’ll be sure to share your lovely feedback with her.
We really appreciate you taking the time to leave a review.
Kind regards,
The Happen Team
Odpowiedź od Happen
Dear Karli,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our service. Kimel will be really happy to hear your feedback!
Kind regards,
The Happen Team
Had a phone conversation with Kaz
Had a phone conversation with Kaz, last month and today she managed to get me a discount on wegovy as I was on Mounjaro before and changed to wegovy ( wegovy is expensive also now )because of the price increase.
I was supposed to phone her back about trying to get another discount, but she phoned me today .
Can't thank her enough, she is polite and helpful in every way .
15 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Customer,
Thank you so much for your lovely review! We’re delighted to hear that Kaz was able to assist you and secure a discount to make things a bit easier after your switch. It’s wonderful to know she’s made such a positive impression with her care and professionalism.
We truly value your trust and support — your feedback means a lot to our whole team!
Kind regards,
The Happen Team
Happen is very good efficient and…
Happen is very good efficient and reliable, their support team is amazing especially Kaz who really helped me out all the time l needed anything the follow up was amazing. Happen really listen when you talk and it's really comforting to know l have a fabulous team behind me, always checking up on me.
14 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Cleopatra,
Thank you so much for your kind words! We’re so happy to hear that you’ve had such a positive experience with us and that Kaz has been able to support you throughout your journey. Your feedback means a lot to our team — we always strive to provide care that’s personal, reliable, and reassuring.
We truly appreciate you taking the time to share your experience!
Kind regards,
The Happen Team
Have just had a telephone conversation…
Have just had a telephone conversation with Kaz in Customer Care. Kaz was extremely helpful in answering all my questions concerning Mounjaro and my dose as well as possibly ending my journey with Mounjaro now as I have nearly reached my desired weight.
She was friendly, informative and had a great customer service manner.
Would definitely recommend Happen to others. They telephone back when they say they will and offer taylored, professional advice.
14 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Sarah,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Kaz was able to support you and provide the information you needed regarding your Mounjaro journey.
We’ll be sure to pass along your feedback to her — she’ll be delighted to know she made a difference! It’s wonderful to hear that you’ve almost reached your goal, and we’re proud to have been part of your progress.
Thank you again for recommending Happen — your trust means a lot to us.
Kind regards,
The Happen Team
My recent experience was not that…
My recent experience was not that great, but Emily fixed all issue immediately and I was able to receive my medication
8 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Yuliia,
Thank you so much for sharing your experience. We’re truly sorry to hear that your recent experience wasn’t ideal, but we’re so glad that Emily was able to step in and resolve everything quickly, ensuring you received your medication without further issues.
Feedback like yours is really important to us, as it helps us improve and continue providing the support our customers need. We’re delighted everything was sorted in the end, and we really appreciate you taking the time to let us know — it means a lot!
Kind Regards,
The Happen Team
I am so pleased with the outcome of my…
I am so pleased with the outcome of my experience with this company I’ve had very little side effects which isn’t even worth mentioning I have lost over stone in the two months and it is the only thing that has ever made me loose weight and I am so excited I would recommend it to anybody that has a weight problem
12 października 2025
Opinia niezależna
Odpowiedź od Happen
Hi Mrs. Crawford,
Wow — thank you for sharing your incredible journey! We’re thrilled to hear about your amazing results and that your experience with us has been so positive. Losing over a stone in just two months is such an achievement, and we’re so glad we could support you along the way.
Thank you for recommending us — it means a lot! Keep up the fantastic work.
Kind regards,
The Happen Team
Odpowiedź od Happen
Hi Fella,
Wow — your excitement made our day! We’re thrilled to hear you’re very, very happy! Thank you for sharing your experience.
Kind regards,
The Happen Team
What brilliant customer service
What brilliant customer service. Nicolene couldn’t have been more helpful or polite. Such a pleasure dealing with customer service operators who not only speak eloquent English, but who are so respectful! Well done Happen
8 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Annie,
Thank you so much for your kind words! We’re delighted to hear that Nicolene made your experience such a positive one.
Providing respectful, friendly, and professional service is what we strive for every day — we’ll be sure to share your lovely feedback with her and the team.
Kind Regards,
The Happen Team
After several hiccups I finally got my…
After several hiccups I finally got my first prescription. Support staff were very helpful.
8 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Lorna,
We’re so glad to hear everything worked out in the end! Thank you for your patience and for the lovely feedback — our support team will be delighted to hear your kind words.
Kind Regards,
The Happen Team
Odpowiedź od Happen
Hi Joanne,
Thank you so much for your kind words!
We're so pleased to hear you had a quick and helpful experience — that’s exactly what we aim for. Your feedback means a lot to the team and keeps us motivated to continue delivering great service.
If there’s anything else you need, we’re just a message away.
Kind regards,
The Happen Team
Excellent customer service by Kas
I have on two occasions had queries regarding my orders and on each occasion have dealt with customer service assistant by the name if KAS. She is so helpful fully professional and a credit to the company ! My queries were dealt with efficiently and completely.
6 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Helen,
Thank you so much for taking the time to share your experience — we’re so pleased to hear that Kaz was able to support you so well! 🙌
She’s a fantastic part of our team, and we’re incredibly proud of the care and professionalism she brings to every conversation. It’s great to know your queries were handled efficiently and left you feeling looked after — exactly what we aim for.
Thanks again for your lovely feedback. We’re always here if you need anything in the future!
Kind Regards,
The Happen Team
I had to complain about DPD…
I had to complain about DPD delivery...I.e it never arrived ...VERY annoying...Kaz from happen customer service has rang me first thing this morning and sorted /is sorting it all out...she was lovely ...happen do have great customer service....it s a shame DPD let them down...
6 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Sarah,
Thank you so much for your honest feedback and we’re really sorry to hear about the frustration with your delivery. We completely understand how disappointing that must’ve been.
That said, we’re so glad Kaz was able to connect with you quickly and start getting things sorted. She really is a star, and we’ll be sure to pass along your kind words! 🌟
We always aim to deliver great service from start to finish, and while delivery partners don’t always get it right, please know we’ll continue doing everything we can to make things right on our end.
Thanks again for your patience and for recognizing the team’s efforts. We really appreciate it!
Kind regards,
The Happen Team
Kimel Pillay
Good service, medication works well with no side effects noted. Could be slightly cheaper.
6 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Izabela,
Thank you for your feedback we’re really pleased to hear that the service has been working well for you and that your medication has been effective without any side effects. That’s exactly the kind of outcome we hope for!
We’re also grateful for your honesty around pricing we understand it’s an important factor. While we always aim to provide the best possible value for the level of care and personalized support we offer, we’ll be sure to pass your comment along to the team for review.
And a big thank you for recognizing Kimel Pillay — we’re lucky to have her on the team!
If there’s ever anything else we can do to support you, we’re just a message away.
Kind Regards,
The Happen Team
Kimel Pillay
Found Happen really helpfull always checking how your doing. Really happy with the service.
3 października 2025
Opinia niezależna
Odpowiedź od Happen
Dear Chantell,
Thank you so much for your kind words — we’re delighted to hear you’ve had such a positive experience with Happen! It’s always our goal to provide consistent, personalized support, and we’re so pleased that you’ve felt that throughout your journey.
A special thank you for highlighting Kimel Pillay — she’s a valued member of our team who truly cares about the people she works with. We’ll be sure to pass your feedback on to her — it will mean a lot.
We’re grateful to have you as part of the Happen community, and we look forward to continuing to support you in reaching your goals.
Kind Regards,
The Happen Team
Happen has helped me a lot in my weight…
Happen has helped me a lot in my weight loss journey and I am seeing wonderful results. I have lost 8kg within 7weeks. They have an amazing support team who look after their clients.(Kimmel Pillay was really good with me)
3 października 2025
Opinia niezależna
Odpowiedź od Happen
Hi Victoria!
First of all, 8kg in 7 weeks?! That deserves a massive round of applause (and maybe a cheeky happy dance)! We’re so proud of you and absolutely buzzing to hear how well your journey is going.
It’s stories like yours that remind us why we do what we do, and we’re thrilled you felt supported every step of the way. Our team genuinely cares (and Kimel is basically part coach, part cheerleader, part superhero and we’ll be sure to pass on the shoutout!).
Keep going, keep glowing, and remember we’re always here for you, whether you’re smashing goals or just need a motivational meme and a snack recommendation.
Kind Regards,
The Happen Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.