I'm not entirely sure why the boxes arrived both bound with plastic packaging strips and selotaped - it made it extremely difficult to open and it would put me off ordering from you again I'm afraid
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Best price. Well packaged. Arrived undamaged and really quick. Very easy to order online. Will definitely use again.
Reakcja na opinię
Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Zobacz więcej
Reakcja na opinię
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Dane kontaktowe
42 Wilbury Way, SG4 0AP, Zjednoczone Królestwo
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Doskonała
206 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Order process and delivery was well…
Order process and delivery was well beyond expectations
Courier assisted with offloading and salt blocks packaged nicely.
Will definitely order again
27 kwietnia 2026
Odpowiedź od Halite Salts
Thank you for the fantastic feedback! We're really pleased to hear the order process and delivery exceeded your expectations. It's great to know the courier was helpful with offloading and that the salt blocks arrived well packaged. We appreciate your support and look forward to your next order!
Odpowiedź od Halite Salts
Thank you for your review! We're glad to hear you were happy with the swift delivery and great price. We appreciate your support and hope to serve you again soon.
Good company
As usual the delivery was prompt and efficient. I'll continue to use Halite in the future
25 marca 2026
Odpowiedź od Halite Salts
Thank you for your continued support! We're really pleased to hear the delivery was prompt and efficient as usual. We appreciate your loyalty and look forward to supplying you again in the future.
No sign of my order
I have not received my order placed on 24th March. Firstly lost by DPD, replacement order set up and not yet delivered (as at 8th April), NO COMMUNICATION FROM ANYONE.
25 marca 2026
Odpowiedź od Halite Salts
Dear Customer,
I’m very sorry to hear about your experience and sincerely apologise for the delay, the issues with delivery, and the lack of communication you’ve received. I completely understand how frustrating this must be, especially after already dealing with a lost parcel and then not receiving your replacement order.
This is certainly not the level of service we aim to provide, and I apologise that we’ve let you down on this occasion.
Please get in touch with us directly at your earliest convenience so we can investigate this fully and take immediate action. We will prioritise resolving this for you as quickly as possible, whether that means locating your order, arranging a further replacement, or issuing a refund—whichever is most appropriate.
Once again, I’m truly sorry for the inconvenience and frustration caused, and we appreciate your patience while we work to put this right.
Kind regards,
Halite Salts Team
Great service with fast free delivery
26 marca 2026
Odpowiedź od Halite Salts
Thank you for your feedback!
We’re delighted to hear that you were pleased with the service and fast free delivery. Providing both value and efficiency is something we always strive for, so it’s great to know we delivered on that for you.
We really appreciate your support and look forward to serving you again.
Odpowiedź od Halite Salts
Thank you for your great feedback!
We’re really pleased to hear that everything went perfectly from ordering through to delivery. Providing a smooth and reliable experience is exactly what we aim for, so it’s fantastic to know we met your expectations.
We appreciate your support and look forward to serving you again.
A very easy company to do business with…
A very easy company to do business with and a great product at the right price
26 marca 2026
Odpowiedź od Halite Salts
Thank you for your kind words!
We’re delighted to hear that you found us easy to do business with and that you’re happy with both the product and pricing. Providing a smooth experience alongside great value is exactly what we aim for.
We really appreciate your support and look forward to serving you again.
A great product at a good price
A good product and a competitive price with prompt delivery. There was a problem when DPD lost one of the packs of block salt, but Halite's customer services quickly took ownership and I quickly had my full order. Great work Halite!
31 marca 2026
Opinia niezależna
Odpowiedź od Halite Salts
Thank you for your detailed review!
We’re really pleased to hear that you were happy with the product quality, pricing, and prompt delivery. We’re sorry again for the issue caused by the missing pack during transit, but it’s great to know our customer service team was able to resolve it quickly and get your full order to you without delay.
Your feedback means a lot to us, and we truly appreciate your understanding and support. We look forward to serving you again in the future!
Delivered as ordered
23 lutego 2026
Odpowiedź od Halite Salts
Thank you for your feedback! We're pleased everything arrived exactly as ordered 😊
Well packed and arrived quickly
23 lutego 2026
Odpowiedź od Halite Salts
Thank you for your feedback! We're glad your order arrived quickly and was well packed 😊
Original issue resolved - a mark of a good company
The delivery comes via DPD. I ordered 10 bags of salt bricks and all the bags contained broken bricks. Its the second time it happens in succession - first time it happened I thought this was just bad luck, but this now seems a consistent problem.
Its messy and a hassle to insert broken bits of bricks of salt into the Kinetico softeners. I have a salt bricks based softener so I dont have the mess and hassle of salt bits .
Is it Hallite or DPD rough handling that cause the breakages ?
Will have to go back to buying from suppliers who deliver with their own vans who are much more caring and from from whom I never got broken salt bricks before.
UPDATE: Halite's MD reached out to me - a big plus for Halite - explained that he will take the rough handling issue up with their courier DPD and sent me a replacement shipment. All salt bricks were good and intact this time. Glad the company follows up issues and is keen to rectify them
20 lutego 2026
Opinia niezależna
Odpowiedź od Halite Salts
Hi,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Our deliveries are handled by DPD, and it’s disappointing to hear that the salt bricks arrived broken again. We completely understand how frustrating and inconvenient this must be, especially when you chose brick salt specifically to avoid the mess and hassle of loose pieces.
Please accept our sincere apologies for the inconvenience caused. This is certainly not the experience we want our customers to have.
If you could contact us at info@halitesalts.co.uk, we’d really appreciate the opportunity to look into this further and resolve the issue for you.
Thank you again for bringing this to our attention.
Kind regards,
Halite Salts
Best value deioniser salt in the UK…
Best value deioniser salt in the UK online, of this type, in my opinion. Good communication, rapid dispatch, well packaged. Will use again.
27 lutego 2026
Odpowiedź od Halite Salts
Hi,
Thank you for your great review! We're really pleased to hear you found our deioniser salt to be the best value and that you were happy with the communication, rapid dispatch, and packaging.
We really appreciate your support and look forward to serving you again in the future.
Very quick delivery
27 lutego 2026
Odpowiedź od Halite Salts
Hi,
Thank you for your review! We're really pleased to hear that you were happy with the quick delivery.
We appreciate your support and hope to see you again soon.
Odpowiedź od Halite Salts
Hi,
Thank you for your review! We're really pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to serve you again soon.
Odpowiedź od Halite Salts
Thank you for your review. We’re pleased to hear you were happy with the service and really appreciate your support. We hope to supply you again in the future.
Odpowiedź od Halite Salts
Thank you for your review. We’re really pleased to hear that you were happy with the price, packaging, and fast delivery.
We appreciate your support and hope to supply you again in the future.
Odpowiedź od Halite Salts
Hi,
Thank you for your review.
We’re really pleased to hear you found the ordering process easy and the delivery fast — that’s exactly what we aim for.
We appreciate your support and hope to serve you again soon.
Kind regards,
The Halite Salts Team
great item and prompt delivery well…
great item and prompt delivery well package excellent !! will buy again in future
23 lutego 2026
Odpowiedź od Halite Salts
Hi,
Thank you for such a fantastic review.
We’re so pleased to hear you’re happy with the item, the packaging and the prompt delivery. That’s exactly the standard we work hard to maintain.
We truly appreciate your support and look forward to supplying you again in the future.
Kind regards,
The Halite Salts Team
Two lads were first class Verry polite…
Two lads were first class Verry polite and helpful
23 lutego 2026
Odpowiedź od Halite Salts
Hi,
Thank you so much for your lovely feedback.
We’re delighted to hear the two lads were first class, polite and helpful — we’ll be sure to pass your comments on. It’s always great to know when the team are making such a positive impression.
We really appreciate you taking the time to leave a review.
Kind regards,
The Halite Salts Team
Unacceptable delivery
On both occasions before I stopped using this company , the delivery guy refused to bring the 5 x 25 kg bags beyond my front step and not 10 metres along to the storage area. Despite the Company saying they would not happen again, it did ,and I just received a pathetic unhelpful response when I complained .
Don't use them unless you're under 50 and prefer lifting 25 kg bags rather than go to a gym!
31 grudnia 2025
Opinia niezależna
Odpowiedź od Halite Salts
Hi,
Thank you for your feedback, and we’re genuinely sorry to read this.
We completely understand how frustrating it must be when heavy 25kg bags are not delivered to a reasonable location on your property — especially after you were previously assured it wouldn’t happen again. That’s not the standard of service we expect from our delivery partners.
Whilst we do rely on third-party couriers, we take complaints like this seriously and escalate them directly with the depot involved. We also note delivery instructions on consignments wherever possible to try and prevent repeat issues.
We’re also sorry if our previous response felt unhelpful — that certainly isn’t how we want customers to feel after contacting us.
Please contact us with your order number and delivery postcode so we can investigate this properly and ensure your concerns are formally addressed.
Kind regards,
The Halite Salts Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.