I had Patrick come out 17-03-2026 and so glad this co. Sent him to do the annual service on my boiler. He was polite, cheerful and friendly. Also a good,quick and very competent worker. Offered to ble... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Really impressed with the service from BeSure. The whole process was quick, professional and stress-free. The team were friendly and knowledgeable and helped us choose the right boiler for our home. T... Zobacz więcej
Reakcja na opinię
Paddy is amazing cannot do enough for the customer very clean and tidy everything cleaned up before he leaves second year he has serviced the boiler and definitely hope I get him next year top bloke.... Zobacz więcej
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I am writing this as an urgent appeal for a response. I have been left with NO HOT WATER despite being under a paid warranty with BeSure Group. I have a child at home and we currently have no san... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca urządzeń grzewczych
- Dostawca bojlerów
- Inżynier gazownictwa
- Usługi gazownicze
- Montaż instalacji gazowych
- Bojlery i ogrzewanie
Informacje o BeSure Group
Napisane przez firmę
Start Boiler Quote
BeSure is the top boiler & heating system specialists in the UK with a national team of expert technicians who are highly trained and experienced in all types of boilers and heating systems.
Founded by gas technicians, our family-run business means our competitive prices and superior customer service, makes BeSure, the obvious choice.
We pride ourselves on our quick, efficient and reliable service, ensuring that your new boiler is installed to the highest standards meeting all health and safety regulations. Health & Safety is at the forefront of everything we do. No add ons or costly surprises on the day of install.
With 0% packages and buy now pay later options, don’t wait any longer. Call us today and let BeSure take care of all your boiler installation needs. Saving You Money For a Greener Future.
Our 24/7 Promise To You
Napisane przez firmę
- We are committed to our customers all year round
- We are proud to offer our customers a dedicated 24/7 helpline for all their boiler needs, available 365 days a year as standard with every boiler purchased from us. Whether it's a routine inquiry or an emergency repair, our expert team is always on standby to provide prompt and reliable support. This around-the-clock service ensures peace of mind, knowing that professional assistance is just a phone call away, any time of day or night, all year round. Your comfort and satisfaction are our top priorities, and we are committed to keeping your boiler running smoothly at all times.
Extra Long Warranty's
12 Year Warranty On Select Boiler Models
In addition to our 24/7 helpline, we are pleased to offer an exceptional 12-year warranty on select boiler models. This extensive warranty reflects our confidence in the quality and durability of our products, ensuring that you can enjoy long-term peace of mind with your purchase. With this comprehensive coverage, you can rely on the performance and efficiency of your boiler, knowing that any potential issues will be expertly handled. Our commitment to excellence means providing not only top-tier products but also unparalleled support and assurance for years to come.
Dane kontaktowe
Zjednoczone Królestwo
- 08000086999
- hello@besuregroup.co.uk
- besuregroup.co.uk
4,4
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really happy with the boiler…
Really happy with the boiler installation from BeSure Group. The process was smooth, communication was clear, and the engineer explained everything properly. Would definitely recommend in Liverpool.
16 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that you’re happy with your boiler installation and that everything went smoothly from start to finish. It’s great to know the communication was clear and that the engineer took the time to explain everything properly.
We really appreciate your recommendation, especially in Liverpool, and thank you for choosing BeSure Group.
Competent worker
I had Patrick come out 17-03-2026 and so glad this co. Sent him to do the annual service on my boiler. He was polite, cheerful and friendly. Also a good,quick and very competent worker. Offered to bleed all my radiators, which no one from this company had ever done before. Also showed me how to pressurise the boiler. Yes I would deffo recommend Patrick and hope they send him next year to do my annual boiler service. Thank you Patrick. 👍
17 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your lovely review.
We’re really pleased to hear that Patrick provided such a positive experience during your annual service. It’s great to know he was friendly, thorough, and took the time to go the extra mile by offering to bleed your radiators and showing you how to repressurise your boiler.
We’ll be sure to pass your kind comments on to him, and we hope to have him back with you again next year.
Thank you for your recommendation and for choosing BeSure Group.
EMERGENCY: NO HOT WATER WITH A CHILD AT HOME - TOTAL SERVICE FAILURE
I am writing this as an urgent appeal for a response. I have been left with NO HOT WATER despite being under a paid warranty with BeSure Group.
I have a child at home and we currently have no sanitary washing facilities, which is a significant welfare and hygiene concern. Despite reporting the specific symptoms of a diverter valve failure, the engineer you dispatched today arrived with NO PARTS. He confirmed the diagnosis but left without fixing it, stating that BeSure had failed to pass any technical information to him from my initial report.
Your emergency line (0800 0086 999) is cutting out, and my emails and web requests are being ignored. I have paid for a service that is not being provided.
I require an immediate call back and a confirmed 'Return to Fit' appointment with the necessary parts. This needs to be prioritized as an emergency due to the child in the household.
Tomasz
21 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Dear Tomasz
Thank you for your email, and I’m very sorry for the situation you’re currently experiencing.
I understand how difficult this is, especially with a child at home, and we do take this seriously.
The engineer attended on Saturday to diagnose the issue. Unfortunately, without being on site first, we are unable to confirm exactly which parts are required. Following the visit, the engineer has now submitted their report, and the required parts will be ordered today.
As soon as we receive confirmation that the parts are in stock, we will contact you immediately to arrange a return visit to complete the repair as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this.
Kind regards,
BeSure Group
From the start Bernard louise
From the start Peter louise Bernard have worked to make my choice boiler very easy guided by knowledge and professional behaviour , right through to the terrific tradesmen who installed the boiler , clean tidy and a joy to such skill
20 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
thank you for your fantastic review.
We’re really pleased to hear that Peter, Louise, and Bernard made the process of choosing your boiler easy and supported you with their knowledge and professionalism throughout. It’s also great to know our installation team delivered such a high standard of work and left everything clean and tidy.
We truly appreciate your kind words and thank you for choosing BeSure Group.
Had a new boiler installed by BeSure…
Had a new boiler installed by BeSure Group in Liverpool and the whole experience was excellent. The engineer was on time, very professional, and left everything clean and tidy. Great service from start to finish.
13 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that you had an excellent experience from start to finish. It’s great to know the engineer was punctual, professional, and left everything clean and tidy.
We really appreciate your feedback and thank you for choosing BeSure Group.
An absolute disaster and 2 years on…
An absolute disaster and 2 years on still having issues. The installer was not qualified and we still have issues with the thermostat temperature control and control panel. Disgraceful customer service and after sales care . 😪
19 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
We’re really sorry to hear about your experience and the ongoing issues you’ve described.
This is certainly not the level of service we aim to provide, and we’d like to look into this for you as a priority.
Could you please email us at hello@besuregroup.co.uk with your details, including your address and any previous correspondence, so we can investigate this fully and work towards a resolution.
Kind regards,
BeSure Group
Paul and Abbie great service and timely…
Paul and Abbie great service and timely finish, even took the time to show me how the hive system works
18 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that Paul and Abbie provided such a timely and efficient service. It’s great to know they also took the time to show you how to use your Hive system—making sure everything is clear before leaving is something we always aim for.
We’ll be sure to pass on your kind feedback to them. Thank you again for choosing BeSure.
Abbey paul did an amazing job when…
Abbey paul did an amazing job when fitting the new boiler. Turned up on time they did a neat and tidy job tidying up after the job was done very professional polite and friendly excellent job done
17 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your fantastic review.
We’re really pleased to hear that Abbey and Paul did such an amazing job installing your new boiler. It’s great to know they arrived on time, carried out the work neatly, and left everything clean and tidy.
We’ll be sure to pass on your kind comments about their professionalism and friendly approach. Thank you again for your feedback and for choosing BeSure.
Patrick has been a few times now to…
Patrick has been a few times now to service my boiler. Jes professional clean and efficient thanks be sure
17 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that Patrick has consistently provided a professional, clean, and efficient service during your boiler visits. It’s always great to know our engineers are making a positive impression.
We’ll be sure to pass your kind comments on to him. Thank you again for your continued support and for choosing BeSure.
My contact answered every question I…
My contact answered every question I asked.I never felt pressurised by him from the differences between each model I was quoted for and being a woman I was not made to feel awkward.
12 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that your contact was able to answer all of your questions clearly and that you felt comfortable discussing the different boiler options available. Providing honest advice without any pressure is very important to us, so it’s great to know this came across during your experience.
We’re also glad that the process felt straightforward and that you were supported in choosing the right option for you. Thank you again for your kind feedback and for choosing BeSure.
Patrick turned up at 9.20 am
Patrick turned up at 9.20 am. Was very professional & took time to carry out a thorough service as required. Checked the meter, thermostat completed the asked service manual accordingly. Cleaned up and confirmed everything was in order. I’m very happy with his work.
16 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that you were happy with the service provided by Patrick. It’s great to know he carried out a thorough check, took the time to complete everything properly, and left everything clean and tidy.
We’ll be sure to pass your kind comments on to him. Thank you again for taking the time to share your experience.
Annual Boiler service
Annual Boiler service , really good communication before hand the engineer Patrick gave me a call the day before to give me an estimated time which is ideal especially when your working and can make arrangements, Louise in the office also called to remind me of the appointment which again really appreciated. On the day Patrick came out at the time he said he would and service was all done quickly and efficiently, Amazing Thak you
12 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that you were happy with the communication ahead of your annual boiler service. It’s great to know that Patrick’s call the day before helped you plan around work, and that Louise’s reminder from the office was appreciated.
We’ll be sure to pass your kind feedback on to both Patrick and Louise. It’s also fantastic to hear that the service was completed quickly and efficiently on the day.
Thank you again for taking the time to share your experience.
I would highly recommend BeSure to…
I would highly recommend BeSure to anyone needing a new boiler installation. From the initial enquiry to the installation day everything was handled professionally and efficiently. The engineers were polite, punctual and clearly very experienced. They took pride in their work and made sure everything was completed to a high standard. The price was also very competitive compared to other companies we contacted. Overall a fantastic experience
5 lutego 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you very much for your kind recommendation.
We’re delighted to hear that you had such a positive experience with your new boiler installation, from your initial enquiry right through to installation day. Our team always aims to provide a professional, efficient service, so it’s great to know the engineers’ punctuality, experience, and pride in their work stood out to you.
We’re also pleased that you found our pricing competitive compared to other companies. Your feedback means a lot to us and we really appreciate you taking the time to share your experience.
Thank you again for choosing BeSure.
After nearly 20 days without heating or…
After nearly 20 days without heating or hot water, my boiler has finally been fixed by Worcester Bosch. However, during my call with their head office today, I discovered some very concerning information.
It appears my boiler is still incorrectly registered on Worcester Bosch’s system as a government grant boiler, meaning it only shows a 2-year manufacturer’s warranty. This is incorrect, as I paid the full price for the boiler and did not receive any government grant. Because of this error, Worcester Bosch would not come out directly, which is why I was left waiting almost three weeks without heating or hot water while relying on BeSure to resolve it.
This is not the first time this issue has come up. Around a year ago I was told the same thing and, after weeks of back and forth, it was admitted to be a clerical error where government grant stock had been installed at my property by mistake. I was assured this would be rectified, but clearly it has not been.
If the boiler had been registered correctly from the start, Worcester Bosch would have attended immediately and repaired it free of charge, avoiding nearly three weeks of disruption for my family.
I expect this to be fully investigated and corrected, and for my boiler to be properly registered so the correct 5–10 year manufacturer’s warranty is in place going forward
13 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your feedback, and we’re really sorry to hear about the experience you’ve had, especially being without heating and hot water for such a long period.
We completely understand your concerns regarding the information provided about your boiler. Following your comments, we have spoken directly with Worcester Bosch, who have confirmed that the advice given by their call centre was incorrect. All boilers installed by BeSure are privately purchased and are not connected to any government grant or funded scheme.
We appreciate how frustrating this situation must have been, particularly given the previous confusion, and we are continuing to ensure that your boiler details are correctly recorded on the manufacturer’s system.
Thank you for bringing this to our attention, and we’re glad to hear your boiler is now back up and running. If you need any further assistance, please don’t hesitate to contact us directly.
Really impressed with the service from…
Really impressed with the service from BeSure. The whole process was quick, professional and stress-free. The team were friendly and knowledgeable and helped us choose the right boiler for our home. The installation was completed efficiently and everything was left clean and tidy. It’s great to find a company that delivers both great prices and excellent service.
8 stycznia 2026
Opinia niezależna
Odpowiedź od BeSure Group
Hi Lucian,
Thank you for your fantastic review.
We’re delighted to hear that you were impressed with the service from BeSure and that the whole process was quick, professional, and stress-free. It’s great to know our team were able to help you choose the right boiler for your home and that the installation was completed efficiently while leaving everything clean and tidy.
We really appreciate your kind comments about both our service and pricing. Thank you for taking the time to share your experience and for choosing BeSure.
New boiler installation
Paul & Abbey did a fantastic job fitted our new boiler. They arrived on time and quickly & efficiently installed the new boiler. I would highly recommend.
13 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for your great review.
We’re really pleased to hear that you were happy with the installation of your new boiler. It’s fantastic to know that Paul and Abbey arrived on time and carried out the work quickly and efficiently.
We’ll be sure to pass your kind comments on to them. Thank you for your recommendation and for choosing BeSure.
Odpowiedź od BeSure Group
Thank you for your review.
We’re really pleased to hear that you found our engineer efficient and friendly. It’s great to know you had a positive experience with the service provided.
We appreciate you taking the time to share your feedback.
Paddy is amazing cannot do enough for…
Paddy is amazing cannot do enough for the customer very clean and tidy everything cleaned up before he leaves second year he has serviced the boiler and definitely hope I get him next year top bloke.
Darren Griffin
13 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Hi Darren,
Thank you for taking the time to leave such a great review. We’re really pleased to hear about your positive experience with Paddy. It’s fantastic to know that his hard work, attention to cleanliness, and dedication to looking after customers made such a strong impression.
We’ll be sure to pass on your kind words to him – he’ll really appreciate it. We look forward to helping you again next year.
Thanks again for your support!
The service was 1st class
The service was 1st class everyone helpful I would like to give special memtion to Louise and Phoebe admin staff for their prompt help Mohammed Chowdhury engineer such a nice man told me what he was doing as he worked and Jos first call staff for getting the ball rolling I'm an old lady who appreciate good service well done
16 stycznia 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you so much for your wonderful feedback. We’re delighted to hear that you received first-class service and that our team was able to assist you so well.
We will be sure to pass on your kind words to Louise and Phoebe from our admin team, Mohammed Chowdhury for his excellent work and clear communication during the visit, and Jos for helping to get everything started for you. They will all be very pleased to know their efforts made such a positive difference.
It means a great deal to us that you took the time to share your experience, and we’re especially glad we could provide the level of service you deserve. Thank you again for your lovely review.
Paul and Abbie were fast and efficient
Paul and Abbie were fast and efficient. I would have them back in an instant. Great job replacing my old boiler
12 marca 2026
Opinia niezależna
Odpowiedź od BeSure Group
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that you were happy with the service Paul and Abbie provided and that the boiler replacement was completed quickly and efficiently. I’ll be sure to pass your kind feedback on to them — they’ll really appreciate it.
Thank you again for choosing BeSure.
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