Guardsman UK Recenzje 

Called the helpline. I came across very unprofessional and rude woman, who was shouting at me on the phone.

Guardsman has always been very reliable. The website is easy to use to make a claim and the response is fast. We had them called out quite a few times to remove stains and it’s never been a problem. The last time we had two cushions replaced in our three seater they done a very good job. It was done professionally and the technician was very polite he cleared up everything. I would definitely recommend Guardman Thank you very much

Very helpful and friendly both to the lady on the phone and technician who completed the job . Carried out the repair to a very high standard thank you .

Have Guardsman Insurance on a Recliner Sofa bought from a leading online furniture company.
Had some problems ...and from start to finish dealing with Guardsman has been a nightmare...
Weeks after an inspection they claimed they hadn't received the report, if I hadn't have chased it they still wouldn't have .
Weeks passed and now they say they have located parts but will take up to a further 12 weeks...
Just not good enough....
Be careful if tempted by this company...!!

We are based just outside Glasgow and Jon arrived to fix my sofa at the time that was arranged. He was very professional and knowledgeable and fixed the issue I was having! Thanks Jon, you are a credit to the company!

Very professional clean friendly gave us the best results in reupholstering our two cloth recliners. Have had him twice before for other furniture

Absolutely brilliant! I made a mistake with times/dates and felt like I messed the guy around as wasn’t there when he was and had to reschedule so was going to leave a review regardless. But he was really great came and cleaned the water stains from my sofa and it’s brand new again! Thank you, thank you!

We had our leather oak knuckle rise and recliner chair repaired yesterday and the quality and professional service we received from Alfie ( Technician ) was outstanding he was very polite and engaging very skilled in his craft. As Alfie advised we stayed off the chair until the following day, after examination the chair is like brand new 👌 many thanks Alfie you are a credit to the company Kind regards Ian Seers

Guardsman were required to undertake a second visit to remove remnants of the stains which they did, without complaint or reservation and the settee is now stain free. Thanks guys

Lovely guys were fast and efficient

Unsatisfied with logging my incident and being told the case closed as this is insured until 2027?
I have had the sofa repaired several times and the problem keeps coming back-stitching coming away and scuff repair coming back through
We never sit on this sofa as it’s in a room we don’t use
Poor customer service-what’s the point of insurance?

Online reporting of defects not very easy to use. Engineer came out and accessed faults on two armchairs and sofa came back and repaired one chair and not see him or heard from him again been over 6 weeks and still got faults and no idea what's going on even after talking to your customer care dept.

John was excellent. Good communication, worked around our working hours. Fantastic job done. Would highly recommend.

Still waiting for reply about compain my sofa looks worst then before

The guy who came was awesome did fantastic

Assessor came out today - Alun. He was very informative and friendly, who explained the process and what the next step would be.

I have used this guarantee twice so far on my sofa.
both time it was easy to contact them, they replied very quickly, both repairs were carried out very well. they kept me informed regularly as well.
great service , would definitely recommend!

The tradesman didn’t turn up and there was no real-time communications.

The man rang me to arrange my appointment but my signal dropped on the call. I rang him back, he didn't answer. I've not heard from him since! My couch has yet to be cleaned! This isn't the first bad experience I've had with this company.

Had a issue with a wing chair that was purchased for £1000+ that had developed a splitting/parting on the arm rest guardsman sent a technical guy who said it wasn't right and I said could there be a flaw in material and he said possibly but guardsman have decided it could be wear and tear, I am so disappointed with guardsman and would say I wouldn't use this company again and would say to anyone purchasing furniture look for a decent reliable company.