Guardsman UK Recenzje 

Easy process to claim and repair carried out quickly.

The technician was prompt and quickly replaced a failed motor on our sofa. We don’t usually take out repair policies and we had thought our Guardsman policy had expired so we really appreciated the saving we had made in not having to fund a major repair.

fast efficient trustworthy service

Very helpful. Explained what was wrong how he was going to put it right. Work completed very well and he was very tidy.

I received excellent service throughout. When I initially rang to report a broken zip, the person who took the call was very polite and checked they had taken the correct details.
Following this, I had regular email updates and the technician who came out, explained he would need to take the sofa seat cover away for repair. By the end of the week, he contacted me and came back out to fit the repaired cover back on.
Thank you.

Still waiting for the technician to arrive. Been more than 3 weeks now since I reported the issue. When we bought the sofa we were told that they will fix it in 5 working days.

I would like to have left a 5 star for the repair of my sofa, but i cannot.

My sofa was damaged after my cat who i have had for 21years got sick and went blind and had to me put to sleep. She began scratching my sofa and missing her scratch post entirely. I had to fight to get the sofa repaired, but only after making a complaint did they agree to do it. They had attempted to tell me that my cat couldn't have done the damage in the timeframe that she did. I didn't know guardsman staff lived in my household. My cat was very behaved. She just got sick and began acting out of character.

The technician then attended my home address to repair the sofa after complaining that due to my husband not having a quick enough response to when he can attend that he wasn't going to get paid well because he wasn't able to book in any other jobs for the same day. That smaller jobs paid more. I tried to break the ice by giving him coffee and biscuits.

After taking apart my sofa like a block of Lego and putting it back together i noted that it wasn't slotted all the way back in and that the sofa back is higher then the rest of the sofa.

Guardsman have refused to fix this issue blaming the manufacture. This is not a manufacture fault. The technician is claiming that the sofa that i have owned for a while and looked at everyday, has stated it was like it before. Which is even more unbelievable.

It simply needs to be placed back together correctly. The technician has attended the address twice and informed me what he would report back to the company, only to tell them something completely different and my report then getting closed.

I believe the service this company offer is terrible, their staff are unprofessional and I would not recommend at all.

I have issued a complaint and the next bit of furniture I buy I will not be buying the cover offered if it is by Guardsman

Awful service, claim still not finalised and started in May, someone been out to look at furniture twice and still no further forward. Claim been closed twice by a system issue that they inform me they are fully aware of but can't do anything about! Only open mon-fri 9-5 which are most people's working hours, customer service dreadful!

Sean was great, and very knowledgable

The engineer was pleasant and friendly and explained what was wrong and how it would be fixed.

Had a technican come out to check over my sofa dfs had been out twice already to repair and done shoddie work technican took photos and looked over it now guardsman are saying its not covered in policy absoloutley furios with the blatant washing of hands by guardsman so much for being a reputable company typical scam dont use guardsman ever

I would have given a 2 or 3 stars because the job wasn't completed but the guy that came for the cushion did a great job. Hence the 4.

From start to finish I was updated on dates and timings. The company was very professional and I had to cancel my appointment and it was no bother to them rescheduling. Sofa was sorted quickly and with minimum fuss. Very pleasant to deal with. A very big thank you

Quick and easy. The guy that came out was really polite and did a great job.

A bit slow because the wrong part was was sent first but was a put right in the end was pleased with the sevice.

I paid for extra 5 year cover and my first mechanical issue took over 3 months to get an engineer and then he fixed that part and now all of it has stopped working.

5*****service easy to book appointment the engineer who came was a very nice man did a lovely job

I purchased a leather sofa from DFS and was sold a Guardman care plan for around $400, with the understanding that it would provide cover for damage to the leather, including cracking and other issues.

After only about a year, the colour on my sofa started fading and the leather began peeling. I contacted Guardman expecting the care plan to cover the problem. Initially, I was told that a technician would be sent out to inspect the sofa.

However, after waiting a week, I received another letter stating that this particular issue was not covered by the policy.

I feel completely misled about what I was paying $400 for. If the care plan does not cover serious leather deterioration such as peeling and fading after only a year, it is difficult to understand what customers are actually paying for.

In my experience, this has been one of the worst customer-service experiences I have had. I would strongly advise anyone considering paying for a Guardman care plan to carefully read the exclusions and make absolutely sure they understand what is—and, more importantly, what is not—covered.

Very disappointing and, in my view, a complete waste of money.

Wouldn’t go near them typical insurance company. Leather started falling apart on a 2 year old sofa from Harvey normans and paid €2,500 plus €250 insurance… then they tell you its wear and tear…. Absolute cowboys pity you can’t give no stars

The shop we purchased the item from said it was covered with them for all damage they have said no to the repair will never use this company again and sounds like the shop I purchased the item new this also but still sold the insurance great way to get money out of people for FREE