Guardsman UK Recenzje 

Would give zero stars if possible.

Another shameful insurance that you pay for and then they won’t process your claim.

No response to emails. An utter waste of money purchasing the cover.

Don’t waste your money.

I had to report the fault to our chair twice because the first person I spoke to was rude and unhelpful but after speaking the second time to a very helpful person the engineer was sent out. Jason arrived within days and he was very polite, professional and efficient. He had to order parts and on his second visit the job was done quickly, Jason is the reason why I give five stars.

Extremely disappointing experience with DFS Sofacare/Guardsman.

My accidental damage claims were accepted, yet approximately nine months later the repairs still have not been completed and I still cannot even get an estimated repair date.

The latest response from Guardsman simply says they will continue to pursue the supplier and that they are “unable to provide” the information I have requested.

What makes this particularly frustrating is that their own Sofacare policy says that where replacement parts are being sourced from the manufacturer, they will provide an estimated date of arrival and inform the customer of any delays. After nine months, they still cannot provide that estimate.

Their policy also allows them to move beyond repair where necessary, including replacement of the damaged part, replacement of the furniture, or a cash settlement. Instead, my accepted claim appears to be left open indefinitely while they continue chasing the supplier.

I have already escalated the matter to the Financial Ombudsman Service, but there are delays there too.

I paid for a five-year protection plan expecting that, if I had a valid claim, it would actually be dealt with. Waiting nine months with no repair date and no meaningful resolution is simply not good enough.

Accepted claim. Nine months waiting. No repair date. No estimated parts date. No alternative resolution.

Absolutely shocking service from this company avoid at all cost at the time they promise the world when scs sell the protection cover.
The customer service team have an attitude and will try to get out of a claim. We do not sit on our sofa and stitching has come loose and are saying it’s wear and tear .
You paying for cover that’s not worth it

It was easy to arrange the repair. On the first visit the mechanic was unable to complete because he didn't have the required part in his van. The second visit was successful, At all times everyone I encountered (telephone advisor and the mechanic) was polite, professional and helpful.

Very good service in all respects. Our service person arrived promptly and dealt with all of our cleaning issues. They removed all stains from our furniture - our sofa is back to its best.

Two guys turned up, John and his assistant,remove their shoes before they came in ,check to see what the problem was which was located pretty quickly, needed one new part luckily had one on the van so sorted the problem tidied up put their shoes on the left, perfect
Big thank you to the guys
Regards
Steve

This complaint has been going on for a year and still not resolved

Easy to contact quick service from guardsman rep who did an excellent job sorting my problem with great results very pleased with the service x

Arrived on time, quickly diagnosed the fault, repaired faulty component. Job done. Took less than 10 minutes. Very pleased.

Customer service second to none superb company went out of there way to help to ensure the product was correct and delivered on time one of the team gave me her personal mobile number because of a delivery issue out of there hands DX deliveries are a joke there drivers deliver when they want to not according to there delivery times. However if you want a product for your car for your dogs highly recommend them as top class 5 star

Service was good to arrange engineer visit, engineer turned up when stated was informative about process, and then came back to complete job when parts available. All in all excellent service provided

If you are considering taking out this insurance when you purchase your new sofa - dont. They take ages to respond to claims and when they do, they find a way to avoid actually sorting out the issue and then denying it. I repeat - do not take out insurance with this company. It is not worth it at all. I trust that they will reply to this trying to find a justification, however do not be fooled. They are effectively scammers.

Honestly, it's a scam. They are not interested in cleaning anything. They might send you a wipe if you're lucky. I've tried numerous times and no success. Waste of time and money unfortunately.

Peter was very helpful professional and a real credit to the company

A very professional and friendly gentleman came and fixed all the problems quickly and efficiently. I had no idea that it could be done as well as it was.

quick support, no issues at all. friendly engineers too that offer great helpful advice on care!

Really bad experience, no actions taken. Someone came to look at the issues but no updates or follow up afterwards.
I would give negative stars if allowed

We just wanted to say thank you to Guardsman for their wonderful customer care whilst dealing with a recent claim we made. We would in particular also like to praise Gordon from Furniture Master for his skill and professionalism when he came to repair damage to our leather chair, he was on time, polite and did a really great job. Thanks due all round!

Easy process to claim and repair carried out quickly.