Guardsman UK Recenzje 

The repair was good just the time it takes to get it done.Stuck with a recliner in the open position for 2 weeks I blame DFS for shoddy goods

Prompt service and stain remover was very helpful and professional with stain fully removed.

We were kept informed throughout. The guy arrived as advised, worked professionally, efficiently left our sofa looking like new.
The policy we took out has been worth every penny

Arrived as agreed.

Arrived on time. Identified the issue. Fixed the issue. Polite and tidy technician.

Arrived on time, fixed the problem and left everything neat and tidy, so thank you

The technician never contacted me to arrange an appointment to clean my sofa. Guardsman didn’t do anything about it despite repeated calls.

Easy to report issues. Got a quick and friendly reply and then came to clean the sofa just a few days later. Arrived on time and thoroughly cleaned without issue. Would highly recommend

Quick response and friendly and did fantastic job

Cushion on chair was flat , someone come out to look at it and put a bit of foam in front of Cushion it's not much different and chair still uncomfortable .

Communication and customer service was as it should be and the Engineer was professional and did a very good job

Elliott was a stand up guy and so clear and helpful. Made me so glad I purchased the policy.

I was very impressed with the service and the gentleman that came was very polite and helpful
He turned up on time and completed the job very professionally
I was very happy with the service

We had someone come out to see the issues, he oiled the springs in the headrests and said the two chairs footrests would definitely need repairing. We waited to hear back and when I logged into the account saw that the claim had been closed and nobody had come back to advise anything. I sent photos again and messaged to ask when they would be repaired and why was claim closed before repair was done. As yet I’ve not received any reply from anyone. NOT impressed with how everything has been dealt with and complete lack of communication. We paid so much money for an insurance that they just seem to try and get out of. We are in the process of moving but once we have settled in our new place I’ll be taking this further. If we still get no customer satisfaction, I’ll be warning people in social media.

When the work was finally done, it was of an excellent standard. Excellent craftsmanship.
However, it took 3 months to be done from when I first reported it. Several cancellations and postponements. It was very frustrating. Apparently, there are genuine reasons for this but this was not communicated to the customer. I would give 5 stars to the work done but no stars for communication and response.

The engineer Steve Parkes was really efficient- quick and tidy. Really impressed with the work done, and he was very polite. Dawn Pannell

complete rip off these guys will do anything to not come round. They even promised a new cushion and it never came - please go elsewhere and do not pay for these guys

Painfully slow experience.
I submitted a claim on 10th July for a damaged cushion cover. You have to wait an age for them to come out and review it in person, even though you submit photos.

The man who came out was lovely, efficient and polite; he is the only reason this review isn't 1 star. He confirmed my cushion was in fact damaged, and they then raised an order to the supplier on 6th August.

I have now had an update saying the supplier will send out my replacement in 6 - 8 weeks. It's just a cushion cover! This means it could end up being almost 4 months to resolve.

Considering this is a service we paid for, I would be mortified if there was a legitimate issue with the sofa that meant I couldn't use it, as I would be stuck for months with no solution. Really poor service speeds.

Excellent, knowledgable, friendly and efficient.

Would give zero stars if possible.

Another shameful insurance that you pay for and then they won’t process your claim.

No response to emails. An utter waste of money purchasing the cover.

Don’t waste your money.