Guardsman UK Recenzje 

Once the technician arrived, it was great. He dealt with the stains, two different mediums due to spilled coffee and a clumsy dirty Labrador, he dealt with it all quickly and efficiently. Getting an appointment off Guardsman left a lot to desire. Messages or emails ignored, wrong number being called, despite this being addressed last year for another incident. Your forward facing staff seem to be switched on, helpful and eager to advise. Back room staff, call centre advisors and the dreaded “bots” make an already stressful experience worse. I would have probably given this 2 or 3 stars. Only your technician pulled it back.

The technician give us ample warning of his appointment, which had to be changed. On arrival he was quick, efficient and knew exactly what the problem was and how to fix it.

On our first technician visit we were delighted, he did a fantastic job and we were advised by him to make a further claim for a dropped seat cushion.
We made a 2nd claim, and a different technician attended. He was rude, racist, unprofessional and had a body odour issue. He was critical of the first technician and made my wife feel very uncomfortable. He fixed part of the issue and said we would hear regarding the cushion issue - he said he would replace the foam in the cushion but he did not have the right foam on him.
We did not hear and so visited company website to find that the claim had been closed as complete.
I reopened the claim online and received a message to say that what the first technician had told us to claim for would not be covered.

Very happy with the service. After my initial call, an appointment was booked within a reasonable timescale. The guy who came was friendly and very thorough. My suite was cleaned and I was very happy with the result. The cover is definitely worth the money.

Excellent service,polite,courteous member of staff.

Very impressed with the ease in submitting my claim and the process to effecting the repair. The Technician was extremely professional

Your representative was lst Class. He arrived on time, was very pleasant, told me what he going to do, so I left him to it. I made him a cup of tea, I could see that he knew exactly what he was doing.
He worked methodically talking me through each step of the way.
When he had finished he cleared up exceptionally well so there was nothing left for me to do. I thanked him for his exemplary service, signed his paperwork ( I think) and he left.
What an employee you have there, you would never have known he had been here. Thank you Guardsman, that man needs a medal.

An absolutely excellent policy, never had any quibbles over any claim made, the online system is simple to use and the claims are handled quickly and efficiently
Keep you up to date on progress of any claim and always quickly resolved
Would definitely purchase another policy from them

A typical example of a scam company eager find any possible excuse not to carry out their duty.
Unfortunately we didn't have any choice when it comes to choosing a sofacare provider as this fraudulent company was already priced in on the purchase of our of our sofa from DFS.

You put in a request and because you don't know what the stain is made of as maybe your kids might have spilled some liquid or it might have happened when you were not present, this company will simply refuse the claim as they don't have enough information? Total incompetence

Your technician was able to completely remove the stain from our sofa. He was prompt & efficient.

The guardian work was excellent I am well please good work

Solution,staff,service everything was 10/10

Had full cover insurance for a sofa, called them to repair some damage to the sofa, the technician came, seen the sofa and left. Next day request for the repair was closed. Reason being normal wear and tear which was not the case, plus we were going to move house.

Its always a fantastic experience with them and excellent quality work.

The first time we made a claim for fraying of our fabric sofa we got the one seat cushion replaced which is what we were hoping for. Unfortunately we had to make this claim again for a few seat cushions this time and they will not replace the seat cushion this time when they did last time. The people who come out to look at the sofa are lovely and I have no problem with them at all. The person who came out agreed and put through for these seat cushions to be replaced and said when we should receive the new ones. But then I get an email from the company to say they won't do anything. The people from above in the office are awful why was it okay last time and not okay this time? What am I actually paying all this money for? The sofa isn't even 2 years old yet. I'm so so upset with the service of this company.

Fabulous service. Repaired my damaged furniture within a couple of weeks. The guy who visited was very professional.

One star is being generous. Tried to make 2 claims. First claim was a few months after I purchased my settee. They told me they wouldn’t pay out on my claim or make any repairs as they didn’t know how long the damage had been there, bearing in mind they are covered for 5 years and I only had the furniture for 6 months. Second claim was recent, 31/2 years after my last claim. My elderly dog urinated in his sleep. This is listed in the incidents that are covered, the main reason I took out the insurance was that it covered pet stains and accidents. They closed the claim without even contacting me or giving me a reason.

The process was straightforward once it was explained. The engineer turned up on time and tried his best to remove the stain. However, the number provided (his manager) to deal with the insurance claim would ring out and messages left went unanswered. Therefore the 5 star given is for the engineer himself.

I did a claim with this company and on the beginning I was thinking is like scam .
Because they allocated a engineer to come to my house and that engineer when was the time to come to the appointment he call me and saying the car broke down.
It was like this for almost a month keep saying is coming but still doesn't show...
I call the company and straight away they find me another engineer Ryan was very polite and he explains everything,he was very helpful and professional.
And after that company call me saying they didn't find to match the colour of my sofa to resolve that case and instead they offer me cash payment which to be honest helps me more , because I can buy another sofa.
I can say this company worth it more than 5 star .
And one more thing I wanna say the company can put every engineer in that area which they live.(My advice put Ryan in Surrey)

The worst of the worst! Do not purchase! It's a total scam.
They also don't deal with your complaints and the furniture guy they sent to me his report was a total lie!!