I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recently we had an issue with our service, If your family is like mine, This turned into a nightmare! No Xbox, no tv ! What to do! Turned out Winstream was actually in the process of fixing the proble... Zobacz więcej
Reakcja na opinię
Only having Kinetic for @ 90 days or so, I have to say I was very disappointed with service I have received when my service was interrupted. It took nearly 5 days to have it restored. I originally si... Zobacz więcej
Reakcja na opinię
I was the one who had to go and get permission from my neighbors for the techs to get access to their yards. Once I did this and had set up access to their yards for a Saturday morning, the techs sho... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Gokinetic
Napisane przez firmę
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Dane kontaktowe
Stany Zjednoczone
- gokinetic.com
4,0
Dobra
922 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not fix phone service or wifi
Please fix my service this time been with kinetic long time. My phone doesed work no wifi just upset it keeps happing.
7 czerwca 2026
Odpowiedź od Gokinetic
Hi Malcolm! I’m sorry to hear about the trouble you’ve experienced, especially as a long-time Kinetic customer. I understand how frustrating it is when your phone and Wi-Fi are not working and the issue continues to happen. I do see that your service is currently showing back online but if you're still experiencing issues please reach out via uniticanhelp@uniti.com using the subject "trust pilot review". Thank you! <Maggie
Patient and very understanding
Patient and very understanding, helped me a lot and was very nice
8 czerwca 2026
Odpowiedź od Gokinetic
That's what we love to hear, Lia! Thanks for taking the time to share with us. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber.
DO NOT RECOMMEND
Long time customer not satisfied with service and their Customer service/billing supervisor was extremely rude on the phone when I was trying to cancel my service. Representative said I was going to be charged for another full month of service, kept pushing after my wife and I refused every offer, and hung up before we could reach a resolution while I was still trying to communicate. Completely unprofessional experience.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Gokinetic
Hello! I’m very sorry to hear about your experience, especially as a long-time customer. I understand how frustrating it must have been to deal with concerns about your service and then have what should have been a straightforward cancellation conversation leave you feeling unheard and disrespected. That is not the level of service we want to provide. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information. I would appreciate the opportunity to have this reviewed further by the appropriate team. <Maggie
Excellent costumer service the setup…
Excellent costumer service the setup technician was on time and he explained everything he also answered any questions that I asked
25 maja 2026
Odpowiedź od Gokinetic
Love to see it, Johnny. So glad our team got you set up and informed! If anything ever comes up, feel free to send us a message on our socials @gokineticfiber.
INTERNET INSTALL
Bobby Helms our installer was great. He answered all of our questions and made sure we had a good connection all through our apartment.
6 czerwca 2026
Odpowiedź od Gokinetic
Love to see it, Tammy. We'll be sure to pass your kind words along to Bobby! You can always find us on our socials @gokineticfiber if you ever need anything.
My internet is working now
My internet is working now, but it's still slow..............
4 czerwca 2026
Odpowiedź od Gokinetic
HI Bobby! I’m sorry to hear your internet is still running slower than expected, even though it is back on now. I understand how frustrating that can be. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can have this looked into further. <Maggie
Odpowiedź od Gokinetic
So happy to hear it, Mike, and we really appreciate you taking the time to share your feedback! Know that we're always here if you ever need us, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Experienced Agent
Your agent convinced me to keep an internet only account when I called to cancel my service.
2 czerwca 2026
fiber optic installation
the installation of fiber optic to my house was quick and easy. The technician knew what he was doing and explained everything in a understandable way.
1 czerwca 2026
Odpowiedź od Gokinetic
So glad you're with us, and we're glad our team could get you ready to go! If you ever need anything, we're only a message away on our socials @gokineticfiber.
The agent who answered my call (mesha)…
The agent who answered my call (mesha) was knowledgable and quick. trfffffffffffffff0
2 czerwca 2026
Odpowiedź od Gokinetic
That's awesome to hear, Sally, and we'll be sure to let Mesha know that they left a great impression! We really appreciate you taking the time to share your feedback, and we hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Brenda and Blake were more than…
Brenda and Blake were more than knowledgeable as well as very professional in assisting me with my concerns and issues. Great customer service and keep up the great work.
2 czerwca 2026
Odpowiedź od Gokinetic
We love that teamwork, and we can't wait to let Brenda and Blake know that their awesome service didn't go unnoticed! We’re always here if you need us — just reach out to us on social @gokineticfiber
Paperless billing means sending a bill…
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and therefore no payment.
3 czerwca 2026
Odpowiedź od Gokinetic
HI Kevin, I’m very sorry to hear about your experience and understand how frustrating it is when expected billing notifications are not received. While billing emails may not always be delivered as expected, payment is still due if services continued during that time, and all bills are also available through the Go Kinetic online portal for review at any time. That said, I’d appreciate the opportunity to take a closer look at your account and billing concerns. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate further and reach out to you directly. <Maggie
Odpowiedź od Gokinetic
Great, fast service is what we're all about, and we're so happy to hear that you're experiencing both, Ana! Thanks for taking the time to share your review, and please always feel free to reach out should you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
He walked me through the steps...
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he double checked with me and told me what the next stage would be.
9 czerwca 2026
Everyone is eager to help solve issues
9 czerwca 2026
For Go Kinetic - Excellent Customer Service!
For Go Kinetic, the pricing is very affordable. I’ve had great customer service from every individual who handled my calls and assisted me. But my speed for my work and processing on my computer even with direct connection seems to be slower than that of my other provider. I thought it would get better overtime, but my speed is just not as I would have liked it to be.
Otherwise, I like the company. And I’ve also recommended it to my niece who has the service as well.
29 maja 2026
Fast service repair
The technician was on time and a great help got my connection back online quickly
2 czerwca 2026
Rate
I called to get my rate back to where it should’ve been in the person that helped me was very helpful and got me a good rate for two years. I was so thankful.
8 czerwca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.