I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recently we had an issue with our service, If your family is like mine, This turned into a nightmare! No Xbox, no tv ! What to do! Turned out Winstream was actually in the process of fixing the proble... Zobacz więcej
Reakcja na opinię
Only having Kinetic for @ 90 days or so, I have to say I was very disappointed with service I have received when my service was interrupted. It took nearly 5 days to have it restored. I originally si... Zobacz więcej
Reakcja na opinię
I was the one who had to go and get permission from my neighbors for the techs to get access to their yards. Once I did this and had set up access to their yards for a Saturday morning, the techs sho... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Gokinetic
Napisane przez firmę
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Dane kontaktowe
Stany Zjednoczone
- gokinetic.com
4,0
Dobra
922 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I called to request a downgrade on our…
I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a higher speed with a price locked in for 2 years.
30 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
We're so glad we could get you a better deal, Kathy! Thanks for taking the time to share this with us. If there's ever anything else we can do for you, feel free to send us a DM on our socials @gokineticfiber.
Great customer service
Great customer service! They definitely think about the customer first
31 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
Yes, we do, Paula! Thanks for sharing this — it truly made our day. Feel free to send us a message on our socials @gokineticfiber if you ever need anything.
Absolute worst service ever
Absolute worst service ever. It was out more than it was on. I called today July 30th to cancel because I have a new service and they're not going to shut it off until August 9th and they're going to charge me until August 9th. They wonder why everybody's switching. They raised my bill without even sending me any notification also.
31 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
HI Julie! I’m really sorry to hear about your experience, especially with the repeated service issues, the billing increase, and the frustration around your disconnect date. I understand why that would leave such a negative impression, and I’d like the opportunity to look into it and help. If you need additional assistance, please email uniticanhelp@uniti.com with Trustpilot Review in the subject line and include your full name and account information so I can review the details and see how I can help resolve this. <Maggie
Great connection
Great internet service and great customer service. Would definitely recommend.
28 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
So happy to hear that you're enjoying your experience with us, Vicki, and we appreciate you taking the time to share your feedback! We’re always here if you need us — just reach out to us on social @gokineticfiber
The speed is very good and consistent
The speed is very good and consistent. Make sure you add a live phone# for service help in GoKinetic app that's a minus.
29 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
So glad our speeds are working well for you! Appreciate the feedback too. Don't hesitate to DM us on Facebook or Instagram with any questions or concerns in the future 💚
Kinetic has been wonderful for us
Kinetic has been wonderful for us, a rural customer. They are always fast at responding and repairing any outage we experience. They repaired our system within a day.
27 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
This is so sweet 🥹 We're lucky to have you as a customer, Christy. Always a DM away if you ever need us.
Great service and great high speed…
Great service and great high speed reliability 10/10
27 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
We love to hear it, James! If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Positive
I’ve had great professional and helpful and honest,, knowledgeable and friendly experience with Kinetic and their employees and products. Kinetic is extremely helpful with all aspects and products and services. They don’t mind helping with any issues with the internet. Customer service is excellent
27 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
We always want to make sure you're connected with confidence 🙌 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Trust in Trustpilot
Trustpilot is a valuable tool to connect to the professional assistance that you need, and when you need it - fast!
28 lipca 2026
Opinia niezależna
Antwon is truly an exceptional customer…
Antwon is truly an exceptional customer service representative. His professionalism, extensive knowledge, patience, and genuine commitment to helping customers far exceeded my expectations. In an era when outstanding customer service is increasingly rare, Antwon exemplifies the standard every company should strive to achieve. His communication skills, expertise, and ability to create a positive customer experience make him an ideal candidate to train, mentor, and develop other customer service representatives. Employees like Antwon are not simply valuable team members—they are the type of professionals who elevate an entire organization.Kinetic should be proud to have someone of Antwon's caliber representing the company, and I sincerely hope his exceptional abilities are recognized and rewarded.
28 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
We're extremely grateful to have Antwon on our team, and we're thrilled to hear he left an excellent impression 🙌 Thank you so much for taking the time to leave us a review, and if you share your shoutout on social media, be sure to tag us @gokineticfiber so we don't miss it!
I own a small business
I own a small business, dependent on internet. 4 days no service, busiest days of the week.
Was promised a repair, unfortunately the went to a different business. I business I don’t own, a business that doesn’t have my name on it. Also, do not let this company let you sign up for autopay, I have gotten a lawyer for that part.
23 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
HI Kimberly, I’m very sorry to hear about this experience, especially with your business depending on reliable internet during some of your busiest days. I understand how frustrating it must have been to be without service for four days and then have a repair appointment go to the wrong business entirely. I’d like the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate and reach out to help. <Maggie
Odpowiedź od Gokinetic
Love to hear it 💚 If you'd like to share more about your positive experience, please use #KineticConnects or tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
😳 no WiFi
Recently we had an issue with our service, If your family is like mine, This turned into a nightmare! No Xbox, no tv ! What to do! Turned out Winstream was actually in the process of fixing the problem! Let us know instantly through text messages and got things back on track with in the next morning 😛 all is happy 👍
20 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
Thanks for the patience, Hope! Keeping you connected is always our priority 👏 Don’t forget to follow us on social @gokineticfiber to keep up with all the latest updates!
In the last 7 months since I switched…
In the last 7 months since I switched to Fiber I’ve had to call technical support 15 times because my internet connection is not functioning properly. My connection is not consistent as the internet keeps going off and on constantly, with times it’s down anywhere from a few minutes to hours at a time. I Can’t get any help for this or any resolution to fix the problem and I still don’t have internet connection over 70-80% of the time my service is down and not working. I’m paying for a service that I don’t have more than 20 to 30% of the time. This is unacceptable and ridiculous and that no one can help or fix whatever the problem is or even what’s causing it.
When I call Kinetic Tech Support they are useless. They keep saying that my WiFi internet connection is working on their end so I don’t have a problem. To which I respond “It doesn’t matter if its working on your end! its not working on my end and that’s the end it needs to be working on. I have spent hours and hours on the phone with them, I call when the lights on my Modem router and WiFi box are Red and not the blue and green they’re supposed to be when it is working and is connection is on. Just in the last 2 weeks alone I have taken well over 150 pictures of my modem and WiFi boxes with the red lights on showing that I Have no internet connection. Along with screenshots and pics of different devices that I’m a currently trying to use and what the errors that pop up telling me my internet is not currently working or connected.
I’d give them 0 stars but that unfortunately isn’t an option.
25 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
Hello Wendy, I’m very sorry to hear how long and frustrating this has been for you. I can understand how upsetting it must be to deal with repeated service interruptions, spend so much time contacting technical support, and still feel like the issue has not been resolved. It’s especially concerning to hear that your connection has been so inconsistent for such an extended period of time. I’d appreciate the chance to take a closer look into this and follow up with you directly. Please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate further and reach out to help.
<Maggie
Very disgusted with this company
I was the one who had to go and get permission from my neighbors for the techs to get access to their yards. Once I did this and had set up access to their yards for a Saturday morning, the techs showed up the day before and said that now that I had gotten access to my neighbor's yards, they were going to start the work by jumping the fences if they had to. This made me look bad to my neighbors and is not how I would expect a company to act. In addition, after the conversion, my internet service is slower than ever. So what was all the hype about converting for better service?
27 marca 2026
Odpowiedź od Gokinetic
HI Annette, I’m very sorry to hear about your experience. I can understand how frustrating it must have been to take the time to coordinate access with your neighbors, only to have the situation handled in a way that reflected poorly on you. I also understand your disappointment in going through the conversion process and then feeling like your internet service became slower instead of better. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information. I would be glad to investigate this further and reach out to help address your concerns. <Maggie
Great overall service
24 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
We love to hear it, Troy! If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Bottom line!
Bottom line! After 3 days of trying to get wi-fi restored, we finally got diagnostics completed by company, which they determined all of our equipment was trashed in storm. We were told every day for a week, they would be out to provide service, the fallowing day, we would be advised by text, the ticket was paused because there was an outage in the area, forcing me to call again. This happened 4 days in a row.
We found service elsewhere, called in to terminate service on the 8th day without service, now they want to help! Offering an 80% rate decrease for next 12 months plus $198 credit. They should worry about their customers prior to them wanting to leave. It's like a divorce!!!! Once you are done, you are done!!!!
23 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
I’m very sorry to hear about your experience. I understand how frustrating it must have been to go days without service, be told repeatedly that someone would be out the next day, and then receive repeated pause notifications instead of a resolution. I can also appreciate why the offers made only after you decided to disconnect would feel too late. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information. I would be glad to investigate this further and reach out to you directly.
<Maggie
Be careful
Would not get this if you live in the country no cell phone service without power and can't call for help have too drive 3 or 4 miles up road too get service when power out and etc sorry just been honest and
15 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
I’m sorry to hear this has been your experience. I understand how frustrating and concerning it must be to lose the ability to stay connected when the power goes out, especially when you have to travel just to get enough service to make a call. That kind of situation can make anyone feel helpless, and I appreciate you being honest about it. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information. I would be glad to investigate this further and reach out to help.
<Maggie
Only having Kinetic for @ 90 days or…
Only having Kinetic for @ 90 days or so, I have to say I was very disappointed with service I have received when my service was interrupted. It took nearly 5 days to have it restored. I originally signed up upon the fact of having quicker service and the $200 incentive did seal the deal. (which I have never received yet). The first tech was quick to come out and diagnose the issue, whether it was maintenances' fault in not getting a repair person out to solve the issue or where the ball got dropped I don't know.
18 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
HI Tony! I’m sorry to hear about your experience, especially so early into your time with Kinetic. I understand how frustrating it must have been to experience a service interruption for nearly five days after signing up with expectations of faster service, and I can also appreciate your concern about not yet receiving the $200 incentive that helped influence your decision. I’d like the opportunity to take a closer look into what happened and follow up with you directly. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate further and reach out to help address your concerns. <Maggie
Ok I guess
I would give 5 stars but the fact that our first experience with customer service my wife was hung up on. Just for telling the lady to stop speaking over her.
21 lipca 2026
Opinia niezależna
Odpowiedź od Gokinetic
HI Shane, I’m sorry to hear your first experience with customer service left that impression. I understand how frustrating it must have been for your wife to feel like she wasn’t being heard, especially when simply trying to have a conversation about the issue. That’s not the kind of experience we want anyone to have. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information. I’d be happy to investigate this further and reach out to help.
<Maggie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.