I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recently we had an issue with our service, If your family is like mine, This turned into a nightmare! No Xbox, no tv ! What to do! Turned out Winstream was actually in the process of fixing the proble... Zobacz więcej
Reakcja na opinię
Only having Kinetic for @ 90 days or so, I have to say I was very disappointed with service I have received when my service was interrupted. It took nearly 5 days to have it restored. I originally si... Zobacz więcej
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I was the one who had to go and get permission from my neighbors for the techs to get access to their yards. Once I did this and had set up access to their yards for a Saturday morning, the techs sho... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Gokinetic
Napisane przez firmę
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Dane kontaktowe
Stany Zjednoczone
- gokinetic.com
4,0
Dobra
922 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I asked for 1gbps I got 340 at best
I asked for 1gbps I got 340 at best. 3 hrs on phone with zilch for results. Your network test shows 980mbs, 6 others show at best 340 from here to Dallas, 180 miles
16 czerwca 2026
Odpowiedź od Gokinetic
Hi Robert! I’m very sorry for the frustration you’ve experienced. I understand how upsetting it is to sign up for 1 Gbps service, spend 3 hours on the phone, and still see speeds far below what you expected despite multiple speed tests showing different results. I can see why that would be incredibly disappointing, and I apologize for the inconvenience and lack of resolution. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” in the subject line and include your full name and account information so I can look into this further and provide additional assistance. <Maggie
Odpowiedź od Gokinetic
That's what we love to hear, Robert, and we really appreciate you taking the time to drop your review. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Odpowiedź od Gokinetic
We love to hear it, Sandra 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Odpowiedź od Gokinetic
That's wonderful to hear, Sherry 🙌 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Prompt service/ helpful, knowledgeable on the phone.
Eric, the tech is extremely nice and helpful. Very personable and that is rare~also; a true gentleman.
4 czerwca 2026
Odpowiedź od Gokinetic
Awh we absolutely love getting reviews like this! Stay connected by following us on social @gokineticfiber
Installation and Connectivity
Installation was problematic. Technician worked through with fore thought and patience. Customer service associate helped with WEB issues with great follow through.
3 czerwca 2026
Odpowiedź od Gokinetic
Happy to hear that your tech was dedicated to get you up and running, Nona, and we hope that you're enjoying your new connection! Thanks for taking the time to share your review and know that we're always here if you ever need us. Stay connected by giving us a follow on social @gokineticfiber
Odpowiedź od Gokinetic
Thanks for letting us know that you had such a great support experience, Michael! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
The one I talked to listened to what i…
The one I talked to listened to what i was saying and took care of my problem!
7 czerwca 2026
Odpowiedź od Gokinetic
So happy to hear that you received such great support, Gloria, and we'll be sure to share the compliment! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Shavina is a great customer service…
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice to use Kinetic.
1 czerwca 2026
We can all improve
We can all improve. But it was overall a good experience. The Tech deserves an A++++ The delay was with the office forwarding the information to get the ball rolling.
2 czerwca 2026
Odpowiedź od Gokinetic
We love to hear it, and we really appreciate you taking the time to share your review! We'll make sure to pass along the compliment to your techs, and we hope that you'll always feel free to reach out should you need us again. Don’t forget to follow us on social @gokineticfiber
Cost went up not told.
I have been a kinic Customer for Five years, have had great service. The only problem Is cost the price goes up with out warning and then I have to call to get a new price. Lower than billed.
5 czerwca 2026
Odpowiedź od Gokinetic
We appreciate you staying with us for so long, Beverly, and we're so happy to hear that you're enjoying your service! If you have pricing concerns, we'd love to take a look at your bill and make sure that you're getting the best rates possible — just reach out to us on social @gokineticfiber
My issue was handled promptly and with no further issues.
Our phone and Internet issues were handled quickly and efficiently. I am very happy with my service!
27 maja 2026
Odpowiedź od Gokinetic
Yay! We're so happy to hear that your concerns were addressed so efficiently, Jonathan, and we appreciate you taking the time to drop your feedback! Know that we're always here if you need us, and for more updates and insights from us, you can give us a follow on social @gokineticfiber
El servicio es bueno
El servicio es bueno, solo que la app no deja que cambie a español, eso es malo, sus. Clientes no son solo los de habla inglés.
10 czerwca 2026
Good Experience
The installer was very nice and worked quickly to connect our service. When I was unable to sign into my account the representative was very helpful and worked with me until I was signed into my account.
10 czerwca 2026
Odpowiedź od Gokinetic
We love to hear it, Deborah, and we hope that you're having a blast with your new service! We'll be sure to let the crew know that they did amazing work, and we hope that you'll always feel free to let us know if you ever have questions or concerns. We hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
we have had this cable issue at least…
we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent!
The care for my landscaping and property was well respected!! thank you
1 czerwca 2026
Odpowiedź od Gokinetic
We're so happy to hear that you've felt so supported by our techs and crew, Sandra, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review and know that we're always here if you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
The service is getting so much better…
The service is getting so much better compared to a year ago. Thanks!!!
10 czerwca 2026
Staying connected is very important
Staying connected is very important . but also collective pricing can go a long way !.!
10 czerwca 2026
Things seemed to take a bit longer than…
Things seemed to take a bit longer than they said it would. I got a call that said work to begin at 10:06 am and be done by 11:06 am. It started at 9 am and the Teck didn't walk away till after 1 pm. Lines are laying on top the ground waiting for the next step of burying the line which they said within a week. the gift card was to come the next day and when I inquired, they said it would be between 5-7 days after install.
4 czerwca 2026
Odpowiedź od Gokinetic
Thanks for taking the time to leave this review, Gloria! Feel free to send us a DM on our socials @gokineticfiber — we're always happy to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.