I called to request a downgrade on our internet plan due to cost, or I would have to go with 2 other companies. The customer service person was very reasonable and gave us a less expensive deal at a h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Recently we had an issue with our service, If your family is like mine, This turned into a nightmare! No Xbox, no tv ! What to do! Turned out Winstream was actually in the process of fixing the proble... Zobacz więcej
Reakcja na opinię
Only having Kinetic for @ 90 days or so, I have to say I was very disappointed with service I have received when my service was interrupted. It took nearly 5 days to have it restored. I originally si... Zobacz więcej
Reakcja na opinię
I was the one who had to go and get permission from my neighbors for the techs to get access to their yards. Once I did this and had set up access to their yards for a Saturday morning, the techs sho... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Gokinetic
Napisane przez firmę
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Dane kontaktowe
Stany Zjednoczone
- gokinetic.com
4,0
Dobra
922 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Live chat is useless
9 czerwca 2026
Odpowiedź od Gokinetic
Hello! I’m sorry to hear that your experience with live chat was disappointing. I understand how frustrating it is when you’re trying to get help and don’t receive the support you need. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
Horrible customer service experience.
Horrible customer service experience.
Have been trying to port numbers from Gokinetic for the past 4 months and they are giving hard time for our business to move out. My staff is very dissatisfied dealing with them to complete porting numbers from them.
I would caution new business accounts with this company.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Gokinetic
Hello! I’m very sorry to hear about your experience and understand how frustrating it must be to deal with ongoing delays while trying to complete your business number porting. I know how important it is for your staff and business operations to have this handled smoothly, and I regret that this process has been so difficult. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
The service person was good
The service person was good.
When we sent for our $200 card for going on Kinetic it was hacked and someone used it and it had to be from Kinetic --they paid their insurance and phone bill. I wish I knew who stole our $200.
6 czerwca 2026
Odpowiedź od Gokinetic
HI John! Thank you for sharing your feedback. I’m glad to hear the service technician provided a good experience. I’m very sorry to hear about the issue with the reward card, and I understand how upsetting that would be. Our records show the reward card was sent to the email address jbhealy@windstream.net associated with the account on May3rd. Thank you, <Maggie
We were able to get our service turned…
We were able to get our service turned on quickly & the technician came on time which in this day & age is a plus.
Very friendly people ready to help.
9 marca 2026
They are willing to work with me on…
They are willing to work with me on getting my bill lower and affordable. Great service!
5 czerwca 2026
Odpowiedź od Gokinetic
We always want the best deal for you, Kathy, and we're glad we could lower your bill! Feel free to reach us on our socials, @gokineticfiber, if there's anything else we can do for you!
I am still waiting for Kinetic…
I am still waiting for Kinetic contractor to bury cable in ground. 3 weeks
14 maja 2026
Odpowiedź od Gokinetic
We know the wait can be frustrating. If there hasn't been any progress, you can email us at wincanhelp@windstream.com, and one of our techs will check the status for you.
Odpowiedź od Gokinetic
Thanks for the kind words, John! We're glad the team made the setup process quick and easy for you. If you ever need anything down the road, you can always reach out to us on our socials @gokineticfiber!
respectful
respectful, caring. Listened to a senior citizen.
Understood and appreciated that I had been a enrolled for for 5 years.
Pete
15 maja 2026
Odpowiedź od Gokinetic
Thank you for sharing this! We're glad you felt heard and respected and that our team took the time to listen and understand your concerns. We truly appreciate your years with us. If you ever need anything, we're always available on our socials @gokineticfiber!
I have already left a review
I have already left a review. The young man that helped me was great . He did his job and did it well . Give him a raise . He also called back to ensure all was well . Cindy Bailey .
20 maja 2026
Odpowiedź od Gokinetic
Thank you for taking the time to share your experience again, Cindy! We're so glad to hear our team took great care of you and even followed up afterward to make sure everything was working properly. If you ever need anything, we're always happy to help on our socials @gokineticfiber!
The workers were great
The workers were great - knowledgable and friendly.
However it took 3 weeks of rescheduling to get the wiring in.
Then it took weeks before the crew could come to bury the wire.
4 maja 2026
Odpowiedź od Gokinetic
Hello! Thank you for sharing your feedback. We’re glad to hear the workers were knowledgeable and friendly, but we’re sorry for the delays you experienced with the wiring installation and burial.
Please email us at uniticanhelp@uniti.com with the subject line "Trust Pilot Review", and we’d be happy to look into this further.
Thank you,
Maggie
Very friendly people quick installation…
Very friendly people quick installation great job done
7 maja 2026
Odpowiedź od Gokinetic
Thanks for taking the time to share this, Vicky! We're glad you had a great installation experience and that the team was friendly and efficient. Feel free to message us on our socials @gokineticfiber if you ever need anything.
Customer service
13 marca 2026
Odpowiedź od Gokinetic
We appreciate you taking the time to share your feedback! If you ever need assistance or have any questions, you can always reach out to us on our socials @gokineticfiber.
Technician very detailed and…
Technician very detailed and professional. Performed work efficiently
1 czerwca 2026
Odpowiedź od Gokinetic
Thanks for the great feedback, Clinton! We're glad to hear our team was professional, thorough, and efficient. If you ever need anything, we're always happy to help on our socials @gokineticfiber.
Was very helpful and went above and…
Was very helpful and went above and beyond to help . Very satisfied
23 kwietnia 2026
Odpowiedź od Gokinetic
Love to see it, Robert! We're so glad to hear our team went above and beyond to help. If you ever need anything, don't hesitate to reach out on our socials @gokineticfiber 💚
Odpowiedź od Gokinetic
So happy to hear that you think so, Carla, and we appreciate your feedback! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Customer service and technical support…
Customer service and technical support services have been reliable, professional, and pleasant interactions. I appreciate those things.
2 czerwca 2026
Odpowiedź od Gokinetic
So happy to hear that we're hitting all the marks, Jennifer, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need support, and don’t forget to follow us on social @gokineticfiber
No notification regarding service…
No notification regarding service outage.
Customer service mostly rude. They talk over you !
Service people are nice
2 czerwca 2026
Odpowiedź od Gokinetic
Thank you for sharing your feedback. I’m sorry to hear about the lack of communication regarding the service outage and your experience with customer service. We understand how frustrating that can be.
We do appreciate your kind words about the service technicians and are glad to hear they were helpful.
If you would like us to look into your concerns further, please feel free to reach out directly at uniticanhelp@uniti.com.
Thank you,
Maggie
Carl was prompt and very professional
Carl was prompt and very professional. He left his card in case we needed anything else.
2 czerwca 2026
Odpowiedź od Gokinetic
We love that Carl left such a fantastic impression during his visit, Gary, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review, and know that we're always here if you ever need us again. For more updates and insights from us, you can give us a follow on social @gokineticfiber
Odpowiedź od Gokinetic
It's a pleasure to be there when you need support, Richard, and we're so happy to hear that you're enjoying your time with us! Know that we're aways here if you ever need to chat about your services, and please feel free to share more about your journey with us on social @gokineticfiber
Very helpful
1 czerwca 2026
Odpowiedź od Gokinetic
That's always the goal 💚 and we're so happy that you feel supported, Venus! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.